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Rated 4.5 out of 5 by 555 reviewers.
Rated 5.0 out of 5.0 by Great Hotel Great location, easy walking distance to downtown entertainment, Worlds Fair Park and even UT. Friendly and helpful staff and a great value. July 30, 2015
Rated 5.0 out of 5.0 by all day long The staff everywhere was great. I have absolutely no complaints. July 29, 2015
Rated 4.0 out of 5.0 Restaurant The food was not great but it was an okay alternative to going outside of the hotel after a long day of travel. The atmosphere of the restaurant and the staff were great! Other than the quality of the food (which was okay), the restaurant experience was nice. I would use the restaurant again during another stay if I didn't feel like leaving the hotel. On a good day, I would much rather eat at a local restaurant. And by the way, there are several amazing alternatives within walking distance for your meals. You may pay a bit more but may be some of the best food you will ever order! July 29, 2015
Rated 5.0 out of 5.0 by Five star service Everything was first rate from my early check-in, the quality and comfort of the room, the great craft beer in the lounge, the hotel location and facilities and my quick check out. Michael, on the concierge level was particularly helpful and hospitable. I look forward to my next trip to Knoxville. I wouldn't stay anywhere else. July 29, 2015
Rated 5.0 out of 5.0 by Great experience Staff from the parking attendant to the front desk clerk were friendly, personable, professional, and helpful. Room was very clean and we liked that it was very energy efficient. Only complaint is that the pillows were "overstuffed" for our preference, but we were too lazy to go to the car and get our own pillows. Would definitely stay there again. July 29, 2015
Rated 5.0 out of 5.0 by Exemplary! This location has "hospitality" in the bag! EVERYONE on staff was friendly, cheerful, helpful, and accommodating. We received a complimentary room upgrade at check in. The room was clean and comfortable, and overlooked the World's Fair Park area. Our upgrade included breakfast, which was prepared and tended to by Michael, who greeted us each morning with a cheerful and outgoing attitude. We had delicious dinners in the hotel restaurant, attentively served by Joel one evening and Jack the next. We had vehicle trouble while visiting, and one of our party was attending a seminar at another venue about a mile away. The front desk agent, Collin, immediately advised us that the hotel's shuttle would be available to take him to the venue and pick him up; so very helpful. It worked out very well. At various times during our stay, several of the staff were quick to make recommendations re: things to see/places to go around the Knoxville area. Even though we didn't have time to take in much, this lodging is one we would definitely return to when we're able to visit Knoxville again. Exemplary staff; excellent lodging. July 28, 2015
Rated 4.0 out of 5.0 by Greet Weekend Getaway The location of this Hotel was great! We were close to everything and alot of places were even in walking distance. The room was comfortable and clean. They have a "Speed check-out process" which means they slide your bill under the door and you can leave at your own conveinance. Unfortuneately, I did have the maid walk in on me the last day. It was a knock while opening the door moment. She appologized and left. All staff was helpful and nice. I recommend that you eat breakfast elsewhere. Food service can't keep up when it's a busy weekend. It was the same things every morning, We even waited 15 mins before we were sat at a table. July 24, 2015
Rated 5.0 out of 5.0 by Pleasantly Surprised This facility looks like it was just built. It was beautiful. The rooms were quite nice and the beds were perhaps the best I've ever slept on. A perfect combination of mattress, pillows and blankets. It is downtown, close to everything with a complimentary shuttle available. It is a great place to stay. July 23, 2015
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