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Rated 4.4 out of 5 by 294 reviewers.
Rated 5.0 out of 5.0 by comfortable bed and excellant service The stay was very nice, the customer service from the check in and check out was very excellant. The beds was very nice and comfortable. The person taking care of the pool on Saturday (11/14) evening was not very nice! seemed very angry with there job. November 23, 2012
Rated 5.0 out of 5.0 by Great service and perfect location The front desk is very friendly and will accommodate any of your reasonable needs very quickly. The hotel is walking distance to market square (downtown), old city, and the University of Tennessee. If you prefer not to walk, there is a hotel shuttle that will take you anywhere relatively close to the hotel. I have had nothing but great stays at this location. November 16, 2012
Rated 5.0 out of 5.0 by Customer Care I was welcomed and inprocessed promptly. I was also recognized as a Platinum Card member and was immediately given a room upgrade. This property is beautifully updated and is close to the area where my business was taking place. I have stayed here many times before and I will return as often as I can. Highly recommended. November 14, 2012
Rated 5.0 out of 5.0 by Great Place! This hotel is great, and there is plenty to do with in walking distance. Plus the staff is very helpful and friendly, especially at the bar! November 14, 2012
Rated 4.0 out of 5.0 by BCB001 Very nice stay. Service and room was very good. Only downside is that all guest must pay for Hotel parking which is expensive. If not for the parking, I would stay more frequently. November 12, 2012
Rated 5.0 out of 5.0 by Great Place One of the best we have stayed in. The staff was fantastic. New upgrades make this one of the nicest hotels in the area. Location was great and exploring downtown was very easy from here. Spend the extra and get the executive floor and ask for a non-street side room. November 8, 2012
Rated 5.0 out of 5.0 by Great Service From the time we checked in the staff with excellent. The clerk at the front desk was very friendly and helpful. The room was beautiful and had the most comfortable bed I have ever slept in. They also provided a shuttle to our destination and back to the hotel. And the front desk clerk provided us with a map to avoid the road construction that was going on close to the hotel. November 2, 2012
Rated 5.0 out of 5.0 by Good but expensive place to stay near UT campus during football season My family and I stay at this hotel usually every 2 years since 1982 when attending the UT/Alabama football game. We have stayed at 3 other hotels -- one now torn down -- but have decided that jacked up room price during football season, it is really the best place to stay to be close to the UT campus. The hotel has good shuttle service to the campus and surrounding area attractions and this year upgraded its bar area which is very nice. A coffee service has also been added in the gift shop which is nice. The rooms are average hotel rooms but clean and plenty of towels and hot water The staff are very courteous. For those in good shape, it is actually within walking distance of the stadium, campus and local eateries. We will continue to stay here when we come to Knoxville. October 29, 2012
Rated 5.0 out of 5.0 by Just awesome Stayed for a wedding w/e and a football game. Hotel was packed. everything was perfect. Staff was so nice and nothing could not be done. We did breakfast every morning- and special requests were always taken care of. Location perfect. All new renovations great . Stay here~ October 25, 2012
Rated 5.0 out of 5.0 by Excellent customer service We flew into Knoxville downtown and requested shuttle service to the hotel. Within 10 minutes, the shuttle was at the airport for our pick-up. Upon check-in, we were greeted by a very warm and accommodating staff that surpassed our expectations. The hotel was so nice, we extended our stay for another night. During our stay, the staff was happy to provide shuttle service to the Knoxville zoo for our family and provide excellent recommendations on dining options in Knoxville. If you fly in to Knoxville Downtown, stay at this Holiday Inn. You will not be disappointed. October 24, 2012
Rated 5.0 out of 5.0 by Everything was tip-top Had a friend's wedding under the Sun Sphere, but everything was catered by this HI. What an AMAZING group of people. Roy was most excellent with all of our needs. Claire was fantastic at coordination. The food for both the rehearsal and the reception was stellar, both tasty and well sized proportions (even if I couldn't eat that second piece of loin) ;-) They welcomed us at every junction and made us all feel very at-home. The staff in the Windows on the Park lounge were amazing as well. Rick and Eric are to be commended for putting up with the entire wedding party two whole nights in a row! Much was imbibed and they took it all in stride. Over all - I would definitely recommend this HI to anyone traveling to Knoxville! October 19, 2012
Rated 5.0 out of 5.0 by warm and professional staff I enjoyed the more refined look of this HI. Most of all, I was impressed with the level of warmth and professionalism of the staff. Particularly the parking attendants were friendly and very engaging. It was a refreshing surprise! I would recommend this property for its value, proximity to downtown Knoxville and convention center and the staff. Only issue I would have is that I found blood (?) stains on one of the beds. Disconcerting, but I would be willing to stay here again and consider that a fluke? Otherwise, the overall cleanliness of the room was well above average. October 18, 2012
Rated 5.0 out of 5.0 by Would definitely go back! I wished I'd been able to bring my family (business trip) and stay longer. The hotel was really clean and up-to-date, would definitely return there if going back to downtown Knoxville. October 18, 2012
Rated 4.0 out of 5.0 by mostly outstanding Excellent hotel. Bar was very nice. Staff were very helpful, Room (suite) was outstanding with the exception of the very very loud air conditioning units. HVAC should be upgraded. Maybe train could also be redirected (just kidding). Enjoyable stay. Excellent renovations. Will stay again. October 15, 2012
Rated 5.0 out of 5.0 by Really nice room and great breakfast buffett What a nice downtown hotel-great location with tons of stuff to do, right on the park. There was a concert in the park the night we stayed. The room was super nice and the bed was warm and comfortable. The breakfast buffet included a cook making made-to order omelets, hot oatmeal and lots of fresh fruit and danish. The hot tub and pool were very nice too! will stay again when in Knoxville. October 12, 2012
Rated 5.0 out of 5.0 by very pleased Very pleased with the Hotel, top floor worth the extra money, staff most helpful, very convenient to the Convention Center, Coffee Shop was wonderful, great coffee October 11, 2012
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