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Rated 4.5 out of 5 by 397 reviewers.
Rated 5.0 out of 5.0 Great Place to Stay The staff was great and very friendly. Everything you need there. A little pricey for room and in restaurant but that comes wiht the location....right downtown! Totally a wonderful experience. January 22, 2015
Rated 5.0 out of 5.0 by Superior I would highly recommend that people stay in this establishment! Very friendly staff, great food, excellent location, and very clean rooms. It was perfectly located across from the convention center which is where my family needed to be and they had FREE parking for hotel guests. Will stay here again next year! January 21, 2015
Rated 5.0 out of 5.0 by Great Hotel Across the street from Convention Center We chose this hotel due to it's proximity to the Convention Center but it ended up offering much more. The service from the front desk, doorman and in the restaurant were stellar across the board. The room was very nice I just did not find the mattress very comfortable. Would definitely stay here again. We initially had some issues with the WiFi but a call to the front desk resolved the problem. January 20, 2015
Rated 2.0 out of 5.0 by Better Choices in Downtown Knoxville Used this hotel in the past for group business, but didn't stay there myself. I did not realize it was so dated. Very confusing entry and exit to the property. Coffee shop/sundries shop closes too early. No late-night room service. Beds were doubles, not the queens expected in a property of this caliber. Not enough towels. January 20, 2015
Rated 5.0 out of 5.0 by Repeat Guest I look forward to my next visit. Friendly staff, clean rooms, just what I was looking for. January 19, 2015
Rated 4.0 out of 5.0 by Noise Talking outside of bedrooms by staff and guest. The doors made noise because of letting the door go. January 16, 2015
Rated 5.0 out of 5.0 by Clean room, good value Staff nice, room clean, pool area nice, had pool to my self. January 15, 2015
Rated 5.0 out of 5.0 by Wonderful Staff and Service Have stayed here 3 years in a row. My first stay on the front facing Henley Street. Much prefer the back facing rooms for quiet. The mattresses in the room #329 had definite sways - not bad for one person sleeping but would have been very uncomfortable with two trying to sleep unless they wanted to be very close. While I like the idea that the sheets are well laundered would have prefered something gentler in the detergent department as they were quite rough on winter tender skin. Still a great hotel though and the staff is great. All requests pleasantly addressed and the wait staff at the restaurant is super attentive. January 14, 2015
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