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Rated 4.5 out of 5 by 531 reviewers.
Rated 5.0 out of 5.0 by Wow! Can't say enough about the friendliness and service of all hotel staff. In fact, overall, Knoxville is about the friendliest city we've ever been in. July 2, 2015
Rated 5.0 out of 5.0 by Comfortable, convenient and great staff This was the host hotel for a recent conference at the Convention Center across the street. The rate through the conference block was outstanding. The facility itself was excellent. The room was clean, comfortable and quiet. I had to deal with the staff a fair amount in organizing hospitality suites and they were top-notch. I mean, super helpful and friendly. The location was ideal, not only for access to the Convention Center but also to the fun downtown area and the greenway trails system, which I used a couple of times. It's also walkable to the stadium at UT, so I'm sure this place is booked on game weekends. July 2, 2015
Rated 5.0 out of 5.0 by Comfortable bed, friendly, prompt service Best experience in a good while in terms of overall comfort and noise level. Minimal wait time for elevators. I wish now I had checked to see what IHG membership provided in terms of perks! July 1, 2015
Rated 4.0 out of 5.0 by Service Staff in restaurant was great--Cathey, Joel, Shae, Rex, omelet preparers. July 1, 2015
Rated 5.0 out of 5.0 by OWAA Conference in Knoxville Others planned this conference. They chose the site and hotel accommodations well. The restaurant staff was top-notch. The beds were too soft for me. (That, I suppose, is an individual preference thing.) July 1, 2015
Rated 5.0 out of 5.0 by Friendly service and comfortable room/bed This was better than what I had expected. The bed was very comfortable. There was a slight mix up in rooms and it was fixed very quickly by staff. All staff that we came in contact with was very polite and helpful. The breakfast buffet is a bit pricey but very good. Best omelet I have ever had at a hotel, the staff at the restaurant was very attentive and accommodating. June 30, 2015
Rated 4.0 out of 5.0 by overall good experience The location is very convenient and was perfect for the purpose of my stay. The staff was very friendly and helpful. To make this stay more convenient and enjoyable, I would have liked to have a mini-fridge in my room. This is an accommodation provided in most other hotels where I stay without any additional charge being applied. June 29, 2015
Rated 5.0 out of 5.0 by easy location easy location and close to the square. Can walk to most attractions. June 29, 2015
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