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Rated 4.5 out of 5 by 400 reviewers.
Rated 5.0 out of 5.0 by shuttle Shuttle was great. Took us to restaurants on 2 nights. Pick up was timely. January 24, 2015
Rated 3.0 out of 5.0 by Reservation and Military Discount When I made reservations I requested two beds since I was travelling with wifr, daughter and granddaughter when we checked in was told there was only rooms with a single king bed available and that some people would have to sleep on the floor. We were able to have the staff finally provide us with a cot. Was upset that my request for two beds was denied. Additionally when I enquired about a military discount I was told that since the hotel was booked full and it was the weekend no military discount would be given. Seems that military discount should either be given to all military veterans at all times or the military discount not offered. There was no conditiond put on my being in a combat zone on a weekend or a weekday. To me this reply was an insult. What is the military discount policy???? If I am a Ihg Rewards member i should get it on any and all reservation regardless of whether the hotel is fully booked or it is a weekend. Need to get it figured out and apply accordingly. January 22, 2015
Rated 2.0 out of 5.0 by Dissatisfied room was not ready. Staff did not communicate well with each other about when room would be ready. Bathroom was extremely small. Restaurant was understaffed, bus boy had to take our order. Could not order from menu and forced to eat cold, disgusting buffet. January 22, 2015
Rated 5.0 out of 5.0 by Great Place to Stay The staff was great and very friendly. Everything you need there. A little pricey for room and in restaurant but that comes wiht the location....right downtown! Totally a wonderful experience. January 22, 2015
Rated 5.0 out of 5.0 by Superior I would highly recommend that people stay in this establishment! Very friendly staff, great food, excellent location, and very clean rooms. It was perfectly located across from the convention center which is where my family needed to be and they had FREE parking for hotel guests. Will stay here again next year! January 21, 2015
Rated 5.0 out of 5.0 by Great Hotel Across the street from Convention Center We chose this hotel due to it's proximity to the Convention Center but it ended up offering much more. The service from the front desk, doorman and in the restaurant were stellar across the board. The room was very nice I just did not find the mattress very comfortable. Would definitely stay here again. We initially had some issues with the WiFi but a call to the front desk resolved the problem. January 20, 2015
Rated 2.0 out of 5.0 by Better Choices in Downtown Knoxville Used this hotel in the past for group business, but didn't stay there myself. I did not realize it was so dated. Very confusing entry and exit to the property. Coffee shop/sundries shop closes too early. No late-night room service. Beds were doubles, not the queens expected in a property of this caliber. Not enough towels. January 20, 2015
Rated 5.0 out of 5.0 by Repeat Guest I look forward to my next visit. Friendly staff, clean rooms, just what I was looking for. January 19, 2015
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