Rated 4.4 out of 5 by 44
Rated 5.0 out of 5.0 by TheQueensJockey Excellent location if you want to be in the City centre.
Very helpful staff, the breakfast is one of the best I've had at any hotel. Upgraded to an Ex room which was very comfortable with plenty of room too.
November 25, 2013
Rated 5.0 out of 5.0 by Bill921 Great Value
The location for the old town is ideal.
The staff were very friendly and knowledgeable about their city.
I was upgraded to an executive room,which was very comfortable,clean and warm.
The only negative that I have is : The safe in my room did not work,I asked for it to be looked at.Initially it took only 5 mins for an employee to attend my room.He could not repair it --- I arranged for 0930 the next morning --- nobody arrived.I queried it at reception and was assured it would be rectified,it wasn't.I left after my 3 night stay with the safe still not working.
However that said, I would still recommend the hotel.
November 18, 2013
Rated 5.0 out of 5.0 by WorldTraveler04 OVERALL WONDERFUL STAY
We spent 2 nights in early November 2013. Location is great - a short walk to the main square, with many restaurants to choose from.
Our room was quite large, had a comfortable bed, with 4 big pillows. As in every hotel in Europe, there was only a duvet comforter, which we always find to be too hot - but the A/C unit was still working and it cooled us very well.
Room was clean, had coffee/tea service, safe, and free internet.
Parking our car was directly in front of the hotel.
Staff was pleasant and helpful.
Was a 4-star hotel experience and I would gladly return.
November 16, 2013
Rated 5.0 out of 5.0 by HKOL One of the Best Holiday Inns I Have Stayed At
I was extremly satisfied with my stay at this hotel. I have stayed at HI hotels around the world and this is probably the best one I have stayed at.
The location to the old town Krakow was exceptional (~300m). The front staff was extremly knowledgable and service minded. The room (upgraded to Exec room) was extremly spasious, clean and well organised. The bathroom was outfitted with everything we needed (large soft towels, towal warmer) including a large bathtub.
I couldnt find anything to put a finger on.
This hotel should be used as a reference / standard as a hotel should be (not thinking of HI brands, but other hotel brands).
November 12, 2013
Rated 5.0 out of 5.0 by Jackie9214 Mattress
THe room was beautiful and more then we expected! Just lovely, but the mattress was very soft and worn out. We didn't think it was too bad the first night but the second night we could not sleep without waking up off and on. It was too late to call and ask for a new one. Such a wonderful suite and very professional staff. I feel bad that I did not call or tell you at the time. I'm sure you would have fixed that one and only problem.
November 6, 2013
Rated 5.0 out of 5.0 by cobrajet Great Location
Great Location for Old town. Almost right across the street with a lot or restaurants and shops. Krakow is an easy city to walk. There was a construction around the hotel but not enough to bother you at night. Breakfast was outstanding. Staff was more than accommodating to our needs and spoke very good English if it matters. Nice pleasant bar. I will stay there again when we return to Krakow.
October 26, 2013
Rated 4.0 out of 5.0 by Jiggity1680 Vicinity to Old Town Trumps Parking Issue
Parking near Krakow's famous Old Town is sort of a nightmare: one way streets, no-way streets, unbelievable traffic during rush hour, and this Holiday Inn was "renovating" their garage. I'm putting this first since it was the only drawback to this excellent location. The hotel was, literally, a five minute walk from the Old Town square, with everything of use in between: tram stops, grocery stores, fine restaurants.
The staff was extremely helpful (better than most places in Poland - they have been catering to tourists in Krakow for decades, so they understand the expectations associated with traveling).
When the parking renovation is complete, this will be a top-spot for me in visits to come...
October 21, 2013
Rated 4.0 out of 5.0 by jill24 Near the action
The pillows were great and you can order what you like. The hotel is a few blocks from the main square where you can find souvenirs, food and entertainment.
October 18, 2013