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Rated 4.6 out of 5 by 90 reviewers.
Rated 4.0 out of 5.0 by The beds... ugh Everything about this hotel is fantastic: fantastic location near Old Town, updated rooms (in one wing of the hotel), good parking (though a bit expensive for the area). But the twin beds... awful. I wake up with hip pain every time (and I'm under 40!). If only they could update the beds as thoroughly as everything else in the hotel... But, other than that, good location. August 19, 2014
Rated 4.0 out of 5.0 Shiny A relatively new looking facility inside an old building. just outside the old Krakow City Center. Staff was very friendly and responsive. Floor plan seems to have been made by someone who likes mazes - somewhat confusing getting around. Room was nice - sufficient for the single business traveler. Lights don't work until you insert your keycard into a slot in the wall - staff didn't mention this at checkin and no information posted on wall. Took awhile before i figured this out. Couldn't quite get the AC controls figured out. Bedding included only a comforter so keep bouncing between being too hot and too cold. Breakfast buffet was okay, but overpriced. Wasn't there for lunch or dinner. Didn't use any of the other services, so no comment on those. August 18, 2014
Rated 5.0 out of 5.0 by Excellent hotel in the centre of Krakow This real 5* hotel have very good location with parking. August 18, 2014
Rated 1.0 out of 5.0 by thanks for making my vaction bad I am really disappointed with your hotel, as there are a construction in the hotel and you did not inform about that which make my vacation miserable, it was really noisy from the morning which where unable to sleep, also the way your front handling of the issue is poor. August 15, 2014
Rated 5.0 out of 5.0 by Very good choice when in Krakow Great location and facility. Comfortable rooms, but the beds could be improved. Staff members were very good, but most were not overly friendly. Air conditioning was very good. Parking was a bit expensive but safe, which is a major consideration in Krakow. I would stay there again. August 8, 2014
Rated 5.0 out of 5.0 by Great Room in Krakow Had a wonderful experience at this location. Hotel is very convenient for tourists to reach the city square. Also, not that far from bus station. ( 15 min walk) Found the room very spacious, clean, and complete with a great supply of wonderful towels. Updated look of the hotel is terrific!! Service from the friendly front desk, bar, restaurant, and housekeeping was outstanding. Very helpful employees and so easy with everyone able to speak English!! This was my second stay at this hotel in 6 years….nice the first time but even better the second! Would highly recommend!!! August 5, 2014
Rated 5.0 out of 5.0 by great location Stayed over for a long weekend and throughly enjoyed my stay. Location was great very near to main square. room was comfortable. breakfast had a very good selection that would cater for all tastes. room was clean and comfortable. found it hard to sleep due to it being very warm at night and didnt think the air con was that good but cant blame the hotel for the hot weather. staff were very friendly and adrian in the bar was very pleasant and helpful. overall enjoyed our stay and wouldnt hesitate to come back when we visit krakow again in the near future. July 31, 2014
Rated 5.0 out of 5.0 by Outstanding customer service We could not have asked for a better staff. They truly cared and went out of their way to provide amazing service. To top it all off as we were leaving the rental car GPS couldn’t locate our next stop so the valet programed in the closest town and gave us perfect directions to follow from there. Great property with a perfect location July 27, 2014
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