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Rated 4.4 out of 5 by 281 reviewers.
Rated 5.0 out of 5.0 by Overall A peaceful and enjoyable stay. Pleasant' - such good amusing food November 17, 2014
Rated 5.0 out of 5.0 by Tranquillity and service This hotel is in the middle of a golf and country club, very peaceful, and guests can use the gym and 50 metre pool at the club. Even though four months had elapsed since our last stay here the staff remembered us and our preferences. Truly friendly and efficient service. November 17, 2014
Rated 4.0 out of 5.0 by Golf course in Klang Very nice hotel, and if you have time enough - you can enjoy the golf course - it is worthed - minor set back - near by is air strip - so you can be disturbed by planes November 16, 2014
Rated 4.0 out of 5.0 mark mcmain been stopping here for well over 4 months now and have had long stays previous to this. hotel is a good place to stay although a bit remote a taxi ride to the nearest amenities a car Is a must.. the hotel staff are wonderful and very helpful. if staying for long periods the executive club is a must. the rooms now getting a little dated but are clean and well maintained there are a variety of places to eat around the facility. the pools are well maintained. all in all an excellent stay. thanks November 15, 2014
Rated 5.0 out of 5.0 by Sanctity After a day of hard work, it is always satisfying to return to a comfortable resting nest like home. It was the experience I had for my stay at Holiday Inn, Glenmarie from 9 - 12 November 2014. Fantastic golf view from a large window, clean and comfortable room and bed, safe,quiet and good sleep was a really rejuvenating experience. Check-in and check-out was brisk with friendly and efficient from desk staff. November 14, 2014
Rated 5.0 out of 5.0 by best experience stay in holiday inn i have best experience stay in holiday inn i will stay in holiday inn again November 14, 2014
Rated 5.0 out of 5.0 experience at hotel a nice relaxing place to stay staff are very nice and friendly surrounding area quiet i stay for a month, need more music variety in breakfast area. same music played at breakfast and dinner, need weighing scale in hotel room ( or access to one ) to check bag weight before departing to airport need bigger laundry bag, provide 2 different size? thank you to everyone on site, i will come back to stay as i really enjoy the staff and surrounding November 13, 2014
Rated 5.0 out of 5.0 by The best food, bed & services Will recommend to others to stay at Holiday Inn Kuala Lumpur Glenmarie. Nice view, very relaxing & the best food ever. Excellent services from front desk to room service. November 12, 2014
Rated 5.0 out of 5.0 by Comfortable room, spacious, excelllent bed. The room was very nice spacious, and bright colours. The view on the golfcourt is gorgious. It would be good to reduce the speed of the fan of the aircon to have a gentle airflow, and reduce the sound. November 12, 2014
Rated 2.0 out of 5.0 by Boring day in holiday inn glenmarie Not complimentary Internet at this well known hotel,very disappointed. Overall experience is very boring to stay in this hotel. November 10, 2014
Rated 5.0 out of 5.0 by Nice serene property, one of the better Holiday Inn properties The hotel can be proud of the location it is in, even though located aside a busy Shah Alam, and 30 minutes from bustling KL - the surrounding landscape (inlcuding the Golf course) was serene. Rarely do I get such a nice hotel during my business stays. November 8, 2014
Rated 5.0 out of 5.0 by Staff customer service excellent From the time that I was met at the airport for my hotel pick up, the high standard of customer service started. Once I arrived at the hotel I was greeted by very friendly and helpful staff, my check in was very enjoyable, efficient and all my requirements were taken care of. The check in staff also confirmed my hotel pick up for my return flight back to the Philippines. I recieved a very enjoyable and high standard of assistance and customer service from Hazen on the front desk, from my check in to any other questions or assistance that I required for my entire stay at the hotel, Hazen was always able to assist me, with out hesitation. I enjoyed my stay at the Holiday Inn and will npot hesitate to recommend the hotel to all friends and collegues that visit KL November 8, 2014
Rated 3.0 out of 5.0 by 酒店环境 外部环境非常的好,酒店旁边是个高尔夫球场,环境幽静, 视野开阔, 适合散步, 休闲 客房内部环境就不怎么好,设施陈旧,卫浴相关的产品也不是很清洁,最主要的是房间的空调噪声很大,空调基本不可控, 晚上需要关了空调才能睡觉。 November 5, 2014
Rated 5.0 out of 5.0 Happy With the Stay Was pretty impressed with the room and comfort. View was very nice and was very refreshing indeed. November 4, 2014
Rated 5.0 out of 5.0 by top service! I have been staying in HI Glenmarie for a couple of times and every time I find the service very very good. When I had to print out my boarding pass at 3 am in the morning, the front desk was very helpful and they even delivered the boarding pass to my room!. The front desk manager, mrs. Hoya (I hope I have the name right!), was very helpful and friendly. She remembered me from my previous visit and greeted me personally. She also recognized me as a platinum member of the rewards club and upgraded me accordingly. The shuttle to/fro Kelana Jaya LRT station was punctual. Even when I was the only guest and the traffic was heavy, the shuttle picked me up at the station right on the dot!. My return flight was at midnight and the FO gave me an opportunity to take a shower before I left. I appreciate this service very much since it gave me a fresh feeling before going to the airport. I would be very happy to recommend this HI hotel to anyone who visits Kuala Lumpur, for business or leisure. November 3, 2014
Rated 5.0 out of 5.0 by Very Comfortable bed and great service. Very Comfortable bed and great service. Felt welcome at the front desk with the offering of drink and offered complimentary bed of my kid. November 2, 2014
Rated 5.0 out of 5.0 by 客服亲切,舒适度高 酒店客服礼貌,环境非常棒,有游泳馆,高尔夫球场,位置不大好,附近无商场,但是打车方便,要打车出门,整体很好 October 30, 2014
Rated 4.0 out of 5.0 by friendly staff impression staff are always ...friendly and charm...a holiday in a "homely" feeling. October 30, 2014
Rated 5.0 out of 5.0 by 非常舒適 很棒的飯店~服務品質與飯店設施都很優 唯一缺點是位置比較偏僻!到哪裡都比較不方便~下次應該會改住KL的洲際飯店比較好 October 30, 2014
Rated 4.0 out of 5.0 by My favorite Hotel in Malaysia This is maybe my over twenty times that I am staying in this hotel, in fact its among the best hotels that I stay in during my travel to far east Asia & the only hotel I choose to stay in Malaysia. Noted that the staff of the Executive building (Miss Rosie, Mr. Jiga & Mr. Aron & all the staff in the business lounge) have high skill & morals to let the guest feel like home & service every one in the best way possible. But same as any other hotels, some noted things needs attention of the Management, such as the TV channels in the rooms that are very limited & needs to cover wider range. also it has been noted that the air conditioning system maybe needs to be less humid either by providing separate system or by curing this wet moist that comes from them. thanks for IHG & Holiday Inn for being like home October 29, 2014
Rated 5.0 out of 5.0 Peaceful, Clean & Comfortable Everything was great and i had an enjoyable 2 nights there. October 29, 2014
Rated 4.0 out of 5.0 Comfortable bed good Service Comfortable bed good Service ,good food great ambiance. Good for Golf lovers.... October 28, 2014
Rated 5.0 out of 5.0 by Great hotel food was excellent, staff is good, well manner, welcoming and very friendly and holiday inn never dissapoint me, its a place to be, place to relax and place to be with the loved one, thank you holiday inn October 28, 2014
Rated 3.0 out of 5.0 by Overall a comfortable stay with room for improvements Overall a comfortable stay with room for improvements. The Good: -Thank you for the room upgrade. It was spacious, comfortable and quiet, despite being on the ground level and facing the driveway. -Check-in process was fast and efficient. The Average: -I made my room reservation a month before my arrival but was asked on the day of arrival if I would like to stay at another hotel as the hotel was overbooked. You are practically sending me to your competitor. Does a regular guest not matter to you? -Although staff are friendly, more care can be shown to the guests. The standard Welcome message was delivered and expected but did seemed lacked of genuineness. -Request for a late check-out was accommodated but the message was not passed on the rest of the team. More often than not, I will receive a call from Front Desk asking what time I would be checking out. It occurred again for this stay. The Bad: -I found a small dead cockroach on my bed after the first night. I called '0' to request for Make Up Room and to a change of bed linen. Also added that they should check the bed area. -There was no apology or a show of concern from the person who answered my call. I may not be afraid of creepy crawlies but I do think that the lapse of hygiene and cleanliness is unacceptable, not even from a 3 star hotel, let alone an international chain. When I returned to my room that day, the bedsheet did looked like it was changed but pillow cases were not. I was attended by Suriyani upon check-out. and when she enquired about how I would rate my stay, I told her about the cockroach incident. She not only apologised but also showed care and concern. She offered to make it up to me by offering dinner for 2 on my next visit. I would like to commend you for empowering your staff and Suriyani for taking the initiative. Sometimes hardware is not so important but the personal touches are. October 25, 2014
Rated 3.0 out of 5.0 by Great Hotel But Average Services This is my first time staying in this hotel through reservation IHG and instantly like the hotel location and setup when I arrive at the lobby. Unfortunately I wasn't being attended by anyone when arrive or any greeting until I need to approach someone at the front desk and greet them ahead even though there is no other guests around. Really believe the experience can be better can come from IHG. I am not a fussy person because I stay in a lot of different hotels and this is the first time I am writing review because I believe I can make a different by pointing out. Taxi reserved through the front desk one night ahead but following morning turn out that there was no taxi available caused my meeting delayed for one hour. Location is away from the busy area and I truly can rest and relax nicely. Facing the gold course view is a luxury. Room cleanliness is top class. October 23, 2014
Rated 5.0 out of 5.0 by A lovely stay I spent two weeks at the Holiday Inn Glenmarie and thoroughly enjoyed it. The staff were attentive to all of my needs while I recovered from a medical procedure. Nothing was too much trouble and the staff at Kites worked hard to ensure my specific needs were met. The reception and concierge staff were always helpful and our room was a very comfortable suite in the Garden wing. The Glen Lounge was always a comfortable and I enjoyed soaking up the quiet atmosphere there with a cool drink as an evening thunderstorm rolls in. October 21, 2014
Rated 5.0 out of 5.0 by Comfort stay for business trip Room is clean and comfortable. The staff is so friendly and they welcome us with orange juice when we just arrived! October 21, 2014
Rated 5.0 out of 5.0 by Home is where your heart is.... Holiday Inn Glenmarie has been almost my second home during the past 12 months. True to form, it has captured my heart. Always, the bottom line in any assessment of service is whether the staff truly cares for the guest. Yes, there were small bumps here and there but whose home does not have any? I will miss staying at Holiday Inn Glenmarie-not only because of what it is and what it offers, but more so because of the people working in this hotel-for truly, from the front office staff to the servers at Kite's, to the concierge (who never tires of helping me take my luggages on and off), they are gems. Staying in a place away from home can only be as rewarding when a guest feels a sincere and warm welcome-this and more I always experience every time I check-into the hotel. Holiday Inn Glenmarie-thanks for the experience and the new friends I made along the way. Keep it up. October 20, 2014
Rated 5.0 out of 5.0 by Very Nice I recommend this hotel to all... it is very comfortable and with very nice stuff October 20, 2014
Rated 5.0 out of 5.0 by Excellent Staffs and Sleep Quality I have stayed in Holiday Inn Kuala Lumpur Glenmarie on many occasions, and it never fails to amaze me! Despite of its distance from Kuala Lumpur city centre, the soul of the hotel; its staffs and quality of sleep, is excellent! This hotel is excellent if you enjoy resort-like hotel in a busy city like Kuala Lumpur. October 17, 2014
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