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Rated 4.3 out of 5 by 227 reviewers.
Rated 5.0 out of 5.0 by Great return visit This was our second visit to the Holiday Inn Glenmarie and by far the best. It felt like every member of staff went out of their way to make my wife and I comfortable and meet our needs. The room was excellent and our appreciation to Juliana for the arrangements she made for our stay. I was particularly impressed when the hotel contacted us in a taxi we had caught from the hotel foyer. The fact that the lobby staff knew the taxi and the phone number of the driver who picked us up shows how much they keep an eye on the safety and security of their guests without being obtrusive. We enjoyed three of the dining facilities on during this stay and enjoyed high quality food and excellent service at all venues. While the location is not in the centre of the city it is a wonderful retreat from the hustle and bustle of KL. We will be back in October. August 11, 2014
Rated 5.0 out of 5.0 by comfortable and relaxing Comfortable stay...staff are great in service and polite...keep up the good job August 8, 2014
Rated 5.0 out of 5.0 Comfortable bed and great service, great golf view This is my second stay, I live in Kuala Lumpur, I occasionally come to this hotel for leisure and relaxation. (1) All staff are very friendly, very appreciated! (2) food delicious style for Holiday inn also consistent with expectations. (3) I will definitely come back to live in the future! August 7, 2014
Rated 4.0 out of 5.0 by Awesome....however Great hotel, great staff!!! However, when hosting an event such as a Ramadan buffet, please keep your hotel guests in mind. Could not get in to eat the buffet or use the pool to expected levels. Perhaps host the buffet in one of the spacious ballrooms, or somewhere else where guests aren't fighting with the throngs of people coming in just to eat the food. The parking was not handled very well and clean up afterward didn't live up to standards. The breakfast area wasn't always as clean as it should be. August 6, 2014
Rated 5.0 out of 5.0 by The best hotel Relaxing..comfortable..enjoy...best service..nice food August 6, 2014
Rated 5.0 out of 5.0 staff Thanks for the staff make our family enjoying our hari raya holiday. Especially front desk madam relina and freiend and executive club staff. August 3, 2014
Rated 5.0 out of 5.0 My stay in holiday inn Glenmarie I stayed here for 3 Nights and had one of the most warm welcome ever at a Holiday Inn. we have been upgraded to an Executive Room. The hospitality was outstanding ,The staff help to arrange the transport to the Airport early morning when the Taxi delay they offer us complementary breakfast for 2 even we already check out which we find it very good, the Taxi do not come so the one of the Staff drive us to the airport and charge us same as Taxi charge. The Room overlooked the Glenmarie Golf Course and is well equipped, clean and state of the art. Hotel Guest can use the excellent facilities of the Golf and Country Club incl. the Gym and the Golf Course. They have two pools and a nice Lobby Bar. I will stay in this hotel next time I come to KL. July 31, 2014
Rated 5.0 out of 5.0 by GREAT STAY Excellent experience and well worth a visit! As great an experience as you could imagine. Relaxing and fun. Staff very helpful, especially on reception. July 30, 2014
Rated 5.0 out of 5.0 by FANTASTIC EXPERIENCE I stayed twice at the Glenmarie during July 2014 and both stays were excellent. From the minute I checked in, the staff were extremely helpful and supportive. Special thanks to Lyn and Rosi for making both stays special. As myself and my colleagues were working and then returning to the hotel in the evening, it was great to relax and unwind in a truly spectacular setting with a hassle free environment. Thank you to all for a fabulous couple of stays. Hope to see you again. Hugh July 30, 2014
Rated 5.0 out of 5.0 by Excellent business venue Staff in the Executive club are to be commended on excellent service and friendly communications. Their ability to remember names is outstanding. July 29, 2014
Rated 5.0 out of 5.0 by Stay from 7/23 to 7/25 Excellent hotel. Only negative comments are the step down into the bathroom which tripped me up several times and the distance to the gym (located outside of the hotel in the adjoining country club). July 29, 2014
Rated 5.0 out of 5.0 by excellent for business & leisure I have been staying in this HI hotel for a couple of times and every time it has an excellent service. The reception recognizes me as a reward club member and gave me a welcome drink and first priority check in. The best thing about this hotel is the good size and comfortable room, the main restaurant and not too far from KLIA. It can be reached via the LRT. You have to take a shuttle or a taxy from Kelana Jaya LRT station. But the difference with taxy fare is not much but may be significant if you go to the airport (going from the airport to the hotel by taxy is cheaper than going to the airport!). The hotel provides a shuttle service to/from kelana Jaya LRT station which makes going to anywhere in M'sia a piece of cake. I would certainly recommend this hotel to anyone coming to M'sia for business or holiday. July 28, 2014
Rated 5.0 out of 5.0 by Comfortable room and great service I was welcomed as an IHG card member and the hotel staffs are friendly and approachable. They attended to my needs in the shortest time possible. Will be back whenever I visit the same customer site. July 22, 2014
Rated 4.0 out of 5.0 by Humidity, Not my first stay, I love the open layout, air flow and you get to relax, internet works well so work is can be done, I found the room to be to humid, and asked if air cone might have a problem, and ask for a dehumidifier however room one return still humid no dehumidifier, but aircon pumping away at new low setting, that made room cold but a wet cold. So that was 100% miss from staff . I'm happy to go back and find location to offer what I need for both work and after work.. the room issue might have been solved if I was a bit more eager and stayed a few more night . July 22, 2014
Rated 5.0 out of 5.0 by Best Stay in Glenmarie Best Stay in Glenmarie. You will have to stay at the Holiday Inn Glenmarie to have the experience . July 18, 2014
Rated 5.0 out of 5.0 Great service Every staff was very kind and good golf course in the hotel was also good to relax myself during stay. July 15, 2014
Rated 5.0 out of 5.0 by easy access to subang used this hotel as it is close to subang and we had an early flight. The staff at checkin were excellent. Three of us travelling and extra bed was organised very quickly, without having to ask. Did not have breakfast as we had an early flight. Had pizza by the pool and that was really good. The hotel offers a shuttle service to Sunway Pyramid which we used. We love sunway - great restaurants and shopping. 10 minutes in the bus. Beds were comfortable, pillow choice, good selection of toiletries. As we were only using this as a "stopover" we were really impressed and would stay here again. Did not realise it was so close to Sunway. Expected nothing, but got everything. July 13, 2014
Rated 5.0 out of 5.0 by great place to stay I had a great time at the Holiday Inn Glenmarie. I stayed on business for 6 weeks and have decided to stay here longer. The reception staff make everything so easy! check in, check out, extending my stay, offering advise about transport and local things to see and do. All the staff are very helpful and will go out of there way to help you. I must put a special mention to Juliana, Lyn, Nurul, Sue and Connie. The rooms are clean and modern with a nice view over the golf course.The Hotels food is good The Hotels gym is about a 5 minute jog away, perfect for warming up before working out, a gentle 5 minutte jogback to cool down. They have 2 pools. One at the Hotel and an olympic sized pool beside the gym. There is a free shuttle service to nearby shopping centres, so if you dont want to eat at the hotel, there are plenty of places to choose from. The Hotel offers a wide range of food from different restuarants, and it has never disapointed yet. The atmosphere at this hotel is perfect for relaxing after a days work. They have music on at night in the Glen bar, Its nice to relax there and enjoy a refreshing drink. Overall, Very nice hotel, with exceptional staff in a relaxing location. Worth a visit! July 9, 2014
Rated 5.0 out of 5.0 by Great Service Pleasant welcoming from Duty Manager Ms Haza and Maria…..Awesome greetings, smiles. I believe they are the valuable asset for the company. Great. July 7, 2014
Rated 4.0 out of 5.0 by Great guest relationship service I would like to thank Holiday Inn Glenmarie to have a great team at the executive club lounge. The team of 4 are very forthcoming and always ready to give a helping hand. An incident that caught my attention of a good customer service was when i called the club lounge if they could keep some bites and cocktails for me as i was scaught in office due to a heavy downpour last Tusday (1/7). The employee took my message and immediately informed his senior and they called me back in my office and mentioned that they will keep some bites. I was rather impressed that they took the trouble to understand my sitution and kept some food. The rest of the team are also to be commented for their extra ordinry customer service like making sure you are well taken care. Just a few comments: 1) Certain toilettaries were not replensihed on daily basis 2) Message left on the side table to have a clean bed sheet was not prominently visible and due to busy schedule it would impossible to know that the bedhseet is not replaced everyday. Please take note that we come bac so late from work and we would definitely not be in a positon to read in dim lights. 3) Waste not cleared in the room 4) Iron board cover had a spill of paint on it 5) Shower door refused to close fully hence water leaked out while showering. The above are the few comments i have. However the above a minor things which the hotel can look into and recify it. Overall I like my stay at this hotel. July 7, 2014
Rated 5.0 out of 5.0 by GREAT SERVICE GREAT LOCATION GREAT STAFF Staff was very pleasant and helpful and immediately acknowledged the platinum membership. All facilities are up to standards and rooms are very comfortable for long stayers like me. July 7, 2014
Rated 5.0 out of 5.0 by Great service I have used the Holiday Inn Glenmarie several times. I stay mainly in Holiday Inns around the world. This particular hotel and one other gets my most favourite vote. At GlenMarie my vote goes out to their excellent staff. Once I had a problem with the faucet and I could tell that the staff did everything to make it up for me. Another time I came in a bit early and tired after a long flight and the front desk took the effort to make me comfortable as I waited for my room. The personal touch the staff on duty provides makes the difference, making this hotel a destination of choice. Keep it up, a lot of us truly appreciate it. July 6, 2014
Rated 5.0 out of 5.0 by Excellent buffet dinner and services!. I have been staying in this hotel for several times. Everytime it is a very good experience. This time it was the buffet dinner, excellent!. The hotel reception is always very friendly and attentive to my needs. Although I have had a nasty experience at the LRT station at Kelana Jaya (got stuck in the lift), I had a good night stay at this hotel. I would recommend this hotel to anybody who comes to KL. July 6, 2014
Rated 4.0 out of 5.0 by Excellent For Business Stay This hotel was an excellent base for a business trip to Kuala Lumpur. The on-site dining options meant no further trips were needed in the evenings and the business centre allowed for peace and quiet for further work needs. The room itself was large and the bed was very comfortable. For non-business visitors there may be limitations due to the location of the hotel and the need to use taxi or shuttle to leave the hotel and visit anything nearby. But as a location to stay when on business it is excellent. July 6, 2014
Rated 4.0 out of 5.0 by comfortable bed and pillows as usual; nice pillows and bed to allow for a good night's sleep July 1, 2014
Rated 5.0 out of 5.0 by Friendly services, comfortable bed and great service. Friendly services, comfortable bed and great service. ,Good for golfing June 30, 2014
Rated 5.0 out of 5.0 Comfortable Was not able to extended because of non availablity June 29, 2014
Rated 5.0 out of 5.0 by great holiday All is great, rooms very comfortable, breakfast is very good. enjoyed swimming with the kids. June 24, 2014
Rated 5.0 out of 5.0 by Attentive staff especially at front desk Very warm welcome and attention through out the stay. Extremely responsive to request. Feel at ease. June 23, 2014
Rated 5.0 out of 5.0 by Warmly environment Friendly, Warmly from the decoration, staff attitude. green and peace view outside. June 20, 2014
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