Rated 4.4 out of 5 by 307
Rated 5.0 out of 5.0 by LHTt Excellent Staff
All staffs excellent
Especially Manager Juliana
December 24, 2014
Rated 3.0 out of 5.0 by BillieV-G "Stay & Play" turns out to be "Stay & Pay"
We booked a four-night stay at the Holiday Inn Glenmarie under the "Stay & Play" package, which seemed strangely unfamiliar to all those involved. The hotel staff were as clueless as the golf club staff. After considerable discussion, we thought we had agreed on an arrangement. But it had to be re-confirmed every morning. We had hoped to play on the Garden Course, but instead played mostly on the more difficult Valley Course. The golf club staff were unfriendly and uninterested in fulfilling their commitment.
On three occasions, we specifically ordered "seafood-only " meals from the in-room dining service, only to find out that chicken was included in the dish--this after being repeatedly assured by the staff that this was not the case.
The complimentary shuttle service to nearby shopping malls was rather limited in both choice of destination and timing of return trips. It often seemed to be entirely unavailable.
The room itself was rather worn, with peeling wood veneer on the bathroom door and a faucet full of scale. On the positive side, the bed was comfortable, the room was clean, and we had a nice view of the golf course.
All in all, we can't recommend the hotel--or the golf club.
December 23, 2014
Rated 5.0 out of 5.0 by Steve1point5 Another wonderful stay
This is our favourite hotel in malaysia. In the middle of a golf course and country club so very peaceful and use of the clubs facilities - well equipped and maintained gym and a 50m pool in addition to the hotel's own pool.
The best bit is the staff, warm, friendly, helpful, and efficient - they make the stay perfect.
December 18, 2014
Rated 5.0 out of 5.0 great
All was very, very great and I do not have anymore to add to my time at the hotel
December 17, 2014
Rated 5.0 out of 5.0 by Shafaz Excellence Experiences
My wonderful experiences started with the welcome smile and attentive Front Office staff, Ms. Maria during check in.
I've explained to her, my visit is actually to do a surprise birthday gift for my husband and asked for her suggestion.
Ms. Maria suggested for me for having a dinner at Lobby Lounge with a-la-carte menu and birthday cake. She bring me to the lobby lounge and spoke to 2 of your lobby lounge staff ( 1 lady and 1 gentleman). 3 of them suggested, to have birthday surprise for my husband with the cake together with the 2 piece life band to sing birthday song while they presented the birthday cake. Our meals is superb and all went well as per planned and your lobby lounge staff, Mr Balen and is team attended us with attentively.
The room is superb convenience and so peaceful with the view of your golf course. Your hospitality of your housekeeping is pleasant.
Overall, it was a pleasant experiences and I will definitely come again to your hotel. Your management is doing so well in training your staff to actually know what to do best with guest request.
Well done and keep up the good work.
December 15, 2014
Rated 4.0 out of 5.0 by Aussie Mike Excellent staff
Excellent staff all happy and service with a smile, nothing too difficult, what a great experience staying there.
December 14, 2014
Rated 5.0 out of 5.0 Perfect Ambiece
We enjoyed every single moment in that hotel fill with greenery and silence.
Even with my house is just few meters away, I will still choose Holiday Inn Glenmarie as our perfect weekend gateway
We wouldn't have come for the second time, if it's unacceptable.
Good Job IHG !
December 12, 2014
Rated 5.0 out of 5.0 by PGKT Wish I was staying longer
Stay was pleasant. Good rest before early morning flight. Courteous and efficient staff. Nice room. Only suggestion for improvement is the wet walkways leading to rooms. due to rainwater. Guests may slip and fall. Overall the ve more then make up for the -ve.
December 12, 2014