Rated 4.3 out of 5 by 225
Rated 3.0 out of 5.0 by pcdyck2 Not as good as others described
I am staying at different IHG Hotels nearly every week recently, and it is so easy to compare and contrast the goods and bads.
Being a Platinum Elite member, for this hotel:
1. Complementary room upgrade - yes, I have been upgraded at no extra charge.
2. Guaranteed Room Availability - yes, I have emailed the hotel staff about the late arrival and the hotel has been reserved the room for me.
3. Priority Check-in - yes, everything has been prepared at check-in and I got my room card instantly after settling the deposit.
4. Complimentary Weekday Newspaper - yes, I got newspaper even on Sunday.
5. Free Internet - yes, even Wifi is free for multiple devices.
6. Extended Check-out - No at first. The front desk staff wanted to fool me by saying that the check out time is 12:00noon even for IHG club members. Then the lady asked what time I would like to check out, and I insist to ask her back what time an IHG Platinum Elite would be allowed for late check-out, then she said it is 14:00 and helped refresh my room card reluctantly.
1. The hotel is now undergoing renovation. At other IHG hotels, usually the hotel manager would write and put a letter in the guest rooms informing the guests about that. However, nobody ever told me about this. Then, when I wake up in the morning, I saw two workers working outside the windows of my room! Photo attached.
2. The hotel is away from virtually everywhere. Even you have the time to walk, there is no way for you to walk as a pedestrian to anywhere nearby. I must drive or take taxi as told by the front desk staff. I know the hotel provides shuttle bus services to many places, but the front desk staff insisted saying that no shuttle bus service is available, and I cannot find the service schedule anywhere within the hotel as mentioned by some people who mentioned about it here.
3. While the front desk staff saying that I have to take taxi, that is fine, and the guy asked what kind of taxi I want. I said the cheapest, metered taxi. As a frequent traveller I am well-aware of the infamous overcharing taxi services in Kuala Lumpur, so before getting in the "taxi" I asked the hotel staff if that is a metered taxi. The staff said "YES" but secretly told the driver that he should charge me 20 dollars for a 8-dollar ride. When I arrive the destination, the driver said it was the hotel staff who told him that I should pay 20MYD. I argued with the driver saying that I must complain the hotel staff, the driver was frightened. He charged me 15 dollars only, and asking me not to complain.
As I am well-informed by other travellers that some hotels in Kuala Lumpur are working with taxi drivers to cheat the tourists, for all ongoing taxi travels I used the smartphone app to call for taxis on my own, and all the trips were very cheap. The hotel staff was very rude after knowing that I no longer need their taxi service, however. I want to say that I travel between over 40 destinations every year and I am definitely not a fool.
My personal comment is that the hotel is far from the town and the airport, if you are going to stay inside the hotel for everything, or you are going to drive your own car, then that is completely fine and the environment is relaxing enough. Otherwise this is not even a choice.
I stayed in this hotel with no specific expectations but it is just not that good as some other commented here. Next time when I go Kuala Lumpur I will pay a little more and stay in the InterContential instead.
February 27, 2014
Rated 5.0 out of 5.0 by HT Herald Long Business Stay
I thoroughly enjoyed my six week stay at the Holiday Inn, Glenmarie. The hotel reception staff were very welcoming, the room was clean, with a large comfortable bed, and the hotel had all the facilities I needed for my business trip. Meals were of a good quality, and as there were several restaurants within the hotel, there was always a different option if required. The outdoor pool and surrounding area was well looked after, and was a great place to relax and enjoy the lovely weather.
Just outside the hotel entrance there is a small shop, where daily necessities and souvenirs/postcards etc may be purchased. This proved very useful during my long stay. There is also a taxi counter (Emerald Cars) immediately outside the entrance, which I used for my daily commute to work, and occasionally to visit the local shopping centres. Emerald Cars delivered a very friendly, efficient service at a reasonable cost.
The hotel runs a complimentary mini bus return service at weekends, to KL city centre. This was a very useful service, and enabled me to see more of the city, without any hassle.
By far the best thing about this hotel (and Emerald Cars) was the staff. Nothing was too much trouble for them.
Every member of staff was extremely polite and friendly, and did everything they could to make my stay a pleasant one. I shall certainly stay here again, if I ever have the opportunity to visit KL.
February 26, 2014
Rated 5.0 out of 5.0 by Steve1point5 peaceful getaway
The best hotel staff in Malaysia. They are genuinely welcoming and keen to help.
The hotel building has a beautiful airy lobby overlooking the golf course and well tended hotel gardens with plenty of opportunity to spot oriels, kites and other local birds. It's not the right choice for you if you like glass and chrome but is a good choice if you prefer elegance and colonial style.
Bedrooms are comfortable and the hotel offers a very good breakfast. The club lounge is spacious with good coffee, food choices and evening drinks.
It's away from the city centre so don't come expecting to see the Towers but the hotel runs shuttles to nearby Malls. Do come if you want some peace and quiet with comfort and super attentive staff.
February 21, 2014
Rated 4.0 out of 5.0 Relax and comfortable
Good experience but prefer staff who can handle multiple language to cater the need of our parent who only speak native Chinese.
February 12, 2014
Rated 5.0 out of 5.0 by Wudah Executive club is the best
The staff of the executive club is very attentive to our needs especially Lyn, Aaron, Siva, Jega and Elizabeth. Their service is very professional from all aspects
February 5, 2014
Rated 5.0 out of 5.0 by Yang Y Nice room and friendly staff
I stayed in the hotel a couple of times in the past for leisure as well as business and am really impressed with the friendly staff at the reception and lounge. It's the human touch that makes my stay even more enjoyable. Thank you Holiday Inn Glenmarie!
February 5, 2014
Rated 2.0 out of 5.0 by Kit888 Very Humid Air-Conditioning
Very humid room. All the linen, beds, clothes, paper were completely wet.
February 2, 2014
Rated 4.0 out of 5.0 by Vaclav Very pleasant stay
Nice and comfortable room
Very good food
January 25, 2014
Rated 5.0 out of 5.0 by AmeZac Great place to relax
It's meet my purpose which is to relax. Quiet and out of city with green surrounding. The staff were outstanding.
January 16, 2014
Rated 5.0 out of 5.0 Comfortable and quiet place
I love staying here..easy to park...friendly staff,clean room and very peaceful place
January 13, 2014
Rated 4.0 out of 5.0 by Lungowe Great surroundings
Great views and nice surroundings. The club rooms are very basic. Reasonably clean though. Good breakfast.
Disappointed that Spa was under renovation. Taxis from hotel were very expensive
January 8, 2014
Rated 3.0 out of 5.0 by Ree.W Damp Air in Room
My stay this trip would have been more pleasant if the room wasn't damp all the time. The air condition is strong and leaves a heavy musky damp smell when it was switched off and at night. Sleep was disrupted due to the smell.
It would also be nice if room preferences were recorded in guest history, so that I wouldn't need to ask for a change of room after check-in.
January 6, 2014
Rated 3.0 out of 5.0 by L Hao Family Bonding Time
Although this IHG property is quite far from the city proper, the free shuttle service more than made up for this con. We were just surprise that on our 2nd day (out of a 5 day stay) , we found an empty box of condoms and our pillows smell funny. Obviously, somebody sneaked into our room while we were on our Cameron Highlands Tour that day. On the positive note, we would like to thank Ms. Sangeetha for accommodating our request.
January 4, 2014
Rated 4.0 out of 5.0 by aash1960 Quiet resort
A good place to rest and it is available the golf courses
January 2, 2014
Rated 4.0 out of 5.0 by Ree.W Great Service
It's great service from the front desk to the restaurants. It's always nice to be recognised and acknowledged upon returning to the hotel. Special thanks to Haza for going out her way to make my stay as comfortable as possible.
December 31, 2013
Rated 5.0 out of 5.0 by Nabeel J. K Great
I enjoyed my X-Mas break
Hotel staff v. Friendly & expert
They helped me in arranging my tours during my week stay
They arrange babysitter - reception staff- which was very very good with her help i could have nice diner with my wife & shopping.
Swimming pool was good
But little far from the CC I Choose it because i wanted quit place
December 30, 2013
Rated 5.0 out of 5.0 by Kar63 Beautiful
When you first check in to a Holiday Inn you expect a certain level of service, but the Glenmarie surpasses that. The staff go beyond being polite and helpful, they are friendly and make you feel more than just a mere paying guest, they welcome you into a beautifully landscaped, well maintained home from home. My family and I haved loved our stay here, and we will be coming back. All credit to all the staff for their service and friendly welcome.
December 27, 2013
Rated 3.0 out of 5.0 by JHC2 Overcharged When Check Out
This should not have happened. Rate charged was higher than the rate during reservation. Though solved on the spot. I am extremely not happy about it. Again failure in system. Also never keep records of preferences each time to remind. Still mistakes a lot.
December 24, 2013
Rated 4.0 out of 5.0 by Vincent72 A Bad Day
Stayed for the first time and promised bonus points for the bad experiences i have encountered for the whole stay. Got hurt from pressing the expired lotion, can't get into my room due to low battery at the security bedroom door and need to go up and down for 3 times just for them to get an idea that it's the battery issue. Got an upgrade to a suite but can't get a good night sleep due to the noise from the upper level. Complained to the reception but they are unable to find the problems until i when to investigate and found out that the noises are from the plumbing system. They got me another room that is huge in size which i really do not need because i am staying alone. All this problems happen to me in just a day and i can say that the staffs responded perfectly. it's just not my day.....Please note that i am still waiting for the bonus points, thanks.
December 24, 2013
Rated 5.0 out of 5.0 by ChrisB70 Very good, hardly recomanded !!!
I've spent two nights on this hotel during a professional travel. The rooms are very clean and comfortable, the staff is very available and sympathic and the hotel's restaurants are very good.
I hardly recommand this hotel.
December 23, 2013
Rated 5.0 out of 5.0 by HK2013 Great stay at Holiday inn Glenmarie
The staffs are really friendly and wonderful, especially the members lounge staffs. Always ready to help and assist. To the management, it may help if you do away with the canned approach of welcoming and saying all those benefits and whatever to members. The previous personal adapted by each staff has a much better feel, more welcoming and sincere. Just let your staff decides the their own sentences, but ensure all key points are delivered. That way, the full message is delivered but it is more personal and genuine. You have great staffs, just dun turn them into robots or voice mail.
December 23, 2013
Rated 5.0 out of 5.0 by Azlan5399 Excellent Services
Best hotel so far compare to my previous stay at Saujana Subang, Armada Hotel and one hotel at Jalan TAR (I forgot the hotel name, pardon me).
December 22, 2013
Rated 5.0 out of 5.0 by AlvinP Why We Keep Coming Back to Stay ....
The only reason why we keep coming back to stay at this hotel is very simple...because of the excellent service and friendliness of the staff, right from the hotel front desk to the restaurant:-
Front desk: Azah, Nurul and Connie
Kites Restaurant: Param, Hidayat, Hafiz, Pravita and Veera.
Keep it up guys, you all are the truly shining example of Holiday Inn warm hospitality...
December 22, 2013
Rated 5.0 out of 5.0 by kmman 环境不错，就是出行不方便
December 17, 2013
Rated 4.0 out of 5.0 by 77mark 2 nights stay
my room was located just after the lift on 3rd floor beside the hall. kind of noisy from guest at lobby. other than that is ok. the reception / front office uniform needs some change. looks like worn off or oversize .
December 14, 2013
Rated 4.0 out of 5.0 by DGST Relaxing stay at this hotel with minor issues
Brought my family to enjoy 2 nights at this place. Overall experience is satisfactory. Upon checking in was greeted by concierge but questioned whether we need help with luggage when the car booth was loaded with bags, small matter.
Checking into room at the counter was a bit slow but smooth without any problems.
Rooms was clean, nice and comfortable.
F&B dinner at Kite restaurant was alright, quite good selection of local dishes spread. B'fast was okay too.
Swimming pool lacks amenities for children to play would be better if hotel could look into that area.
Checking out was smooth.
Overall experience in Glenmarie Holiday Inn was good.
December 9, 2013
Rated 4.0 out of 5.0 by JHC1 Nice Room; Environment
Been frequently stayed at this hotel, not much to comment. There are always things to be improved... Hope to see upgrade in service on my next stay if really know my needs
December 6, 2013
Rated 4.0 out of 5.0 by Kelvin78 Pleasure stay but blower noise is annoying
The room upgrade with latest Belimo remote controller which looks better, but blower noise is too huge. Maybe will suggest to hotel to provide user guide and preset the default mode to 25 degree celcius + medium blower for better energy management too.
December 5, 2013
Rated 5.0 out of 5.0 by Kelvin78 Another pleasure stay
Everything is perfect. One comment and will suggest to consider to improve the varieties of breakfast.
December 4, 2013
Rated 1.0 out of 5.0 by sarawak Room preparation no good.
There is nothing in mini bar. Phone is out of order.
Room is very far from front desk.
December 3, 2013