Rated 4.3 out of 5 by 207
Rated 4.0 out of 5.0 by Vincent72 A Bad Day
Stayed for the first time and promised bonus points for the bad experiences i have encountered for the whole stay. Got hurt from pressing the expired lotion, can't get into my room due to low battery at the security bedroom door and need to go up and down for 3 times just for them to get an idea that it's the battery issue. Got an upgrade to a suite but can't get a good night sleep due to the noise from the upper level. Complained to the reception but they are unable to find the problems until i when to investigate and found out that the noises are from the plumbing system. They got me another room that is huge in size which i really do not need because i am staying alone. All this problems happen to me in just a day and i can say that the staffs responded perfectly. it's just not my day.....Please note that i am still waiting for the bonus points, thanks.
December 24, 2013
Rated 5.0 out of 5.0 by ChrisB70 Very good, hardly recomanded !!!
I've spent two nights on this hotel during a professional travel. The rooms are very clean and comfortable, the staff is very available and sympathic and the hotel's restaurants are very good.
I hardly recommand this hotel.
December 23, 2013
Rated 5.0 out of 5.0 by HK2013 Great stay at Holiday inn Glenmarie
The staffs are really friendly and wonderful, especially the members lounge staffs. Always ready to help and assist. To the management, it may help if you do away with the canned approach of welcoming and saying all those benefits and whatever to members. The previous personal adapted by each staff has a much better feel, more welcoming and sincere. Just let your staff decides the their own sentences, but ensure all key points are delivered. That way, the full message is delivered but it is more personal and genuine. You have great staffs, just dun turn them into robots or voice mail.
December 23, 2013
Rated 5.0 out of 5.0 by Azlan5399 Excellent Services
Best hotel so far compare to my previous stay at Saujana Subang, Armada Hotel and one hotel at Jalan TAR (I forgot the hotel name, pardon me).
December 22, 2013
Rated 5.0 out of 5.0 by AlvinP Why We Keep Coming Back to Stay ....
The only reason why we keep coming back to stay at this hotel is very simple...because of the excellent service and friendliness of the staff, right from the hotel front desk to the restaurant:-
Front desk: Azah, Nurul and Connie
Kites Restaurant: Param, Hidayat, Hafiz, Pravita and Veera.
Keep it up guys, you all are the truly shining example of Holiday Inn warm hospitality...
December 22, 2013
Rated 5.0 out of 5.0 by kmman 环境不错，就是出行不方便
December 17, 2013
Rated 4.0 out of 5.0 by 77mark 2 nights stay
my room was located just after the lift on 3rd floor beside the hall. kind of noisy from guest at lobby. other than that is ok. the reception / front office uniform needs some change. looks like worn off or oversize .
December 14, 2013
Rated 4.0 out of 5.0 by DGST Relaxing stay at this hotel with minor issues
Brought my family to enjoy 2 nights at this place. Overall experience is satisfactory. Upon checking in was greeted by concierge but questioned whether we need help with luggage when the car booth was loaded with bags, small matter.
Checking into room at the counter was a bit slow but smooth without any problems.
Rooms was clean, nice and comfortable.
F&B dinner at Kite restaurant was alright, quite good selection of local dishes spread. B'fast was okay too.
Swimming pool lacks amenities for children to play would be better if hotel could look into that area.
Checking out was smooth.
Overall experience in Glenmarie Holiday Inn was good.
December 9, 2013
Rated 4.0 out of 5.0 by JHC1 Nice Room; Environment
Been frequently stayed at this hotel, not much to comment. There are always things to be improved... Hope to see upgrade in service on my next stay if really know my needs
December 6, 2013
Rated 4.0 out of 5.0 by Kelvin78 Pleasure stay but blower noise is annoying
The room upgrade with latest Belimo remote controller which looks better, but blower noise is too huge. Maybe will suggest to hotel to provide user guide and preset the default mode to 25 degree celcius + medium blower for better energy management too.
December 5, 2013
Rated 5.0 out of 5.0 by Kelvin78 Another pleasure stay
Everything is perfect. One comment and will suggest to consider to improve the varieties of breakfast.
December 4, 2013
Rated 1.0 out of 5.0 by sarawak Room preparation no good.
There is nothing in mini bar. Phone is out of order.
Room is very far from front desk.
December 3, 2013
Rated 5.0 out of 5.0 by Jacksonfoo Good Stay for Business
This property is one of the best Holiday Inn I've stayed in. The facilities are great. The service personals from the Executive Lounge are caring and always serve with a smile. I've recommending my foreign business partner this hotel and myself been staying in this property since 2008 and it never ever disappoint us.
November 28, 2013
Rated 5.0 out of 5.0 by Sires Great Hotel
Excellent Service & Friendly Staff, Nice Golf View..
November 25, 2013
Rated 3.0 out of 5.0 Mattress and noise
1) Time to change the mattress as too soft, some area sink in
2) Toilet flushing too noisy, kindly look into water tap as well
3) according to hotel staff the Ventilator is new and no control over it, night time the nosie level cause uncomforable to get sleep.
November 19, 2013
Rated 4.0 out of 5.0 by HIgoner Nice accomodations
Very nice hotel and views of the golf course. The staff is top notch. Very helpful and considerate. This was my sixth trip to this hotel and I have never been disappointed.
November 19, 2013
Rated 4.0 out of 5.0 by Schnuffy Staying in the hotel
Overall very nice experience.
The main door of the room should be improved, since you can easily hear the noise outside.
The hotel itself is in a quite remote area, there is nothing around, but makes sense since it is mainly for golf palyers.
November 18, 2013
Rated 3.0 out of 5.0 by TVieira Front Desk
I want to call your attention to the uniforms that the front desk personnel were wearing. Most of the collars on their shirts were so worn out that they were frayed. Are the owner's (franchisee) that cheap that they can't even give the employees a decent polyester shirt?
November 12, 2013
Rated 4.0 out of 5.0 by PenangMike Beautifully Private
The room has a very big balcony with very nice golf course view. However, it is a bit far from lobby. If you are looking for privacy and relaxation, this is the room type you should chose.
November 11, 2013
Rated 3.0 out of 5.0 Poor Staff communication
Location wasn't convenient to KL Sentral as Hotel is name Holiday Inn Kuala Lumpur- Glenmarie.
I had horrible experience with staffs for my entire stay. I had call and requested for shuttle service from Metro to Hotel and Concierge agreed to send shuttle within 10 minutes but no shuttle had arrived to pick me up, then call back again to find out the status of shuttle and staffs gave run around and promised to call me back but didn't received any call. I had took taxi to hotel and asked why wasn't shuttle send for pickup. Concierge said shuttle was busy and couldn't come. Horrible communication experience.
Book a limousine service at reception to airport and staff had confirm one price with me then later call my room and said price is change to higher amount as I was over charged for limo service to airport.
November 9, 2013
Rated 4.0 out of 5.0 by jnng Room
wonderful bed and pillows; always got my rest in Holiday Inn
November 3, 2013
Rated 4.0 out of 5.0 by Kawada hospitaity
Ms. Lyn was accommodating us so nicely.
It is quite impressive hospitality.
November 3, 2013
Rated 5.0 out of 5.0 by Saviatta Wonderful Experiance with highest rating
Marvelous people. Eexcellent PR and very professional. Recommend this facility to everyone visiting Malaysia
November 1, 2013
Rated 4.0 out of 5.0 by YKYP Great services
The hotel needs major refurbishment. The Wifi is slow and often drop. Air-cond is cold ie either cold or stuffy and noisy. Gym is far away and is shared with the golf members. Cable TV is grainy. However, the like of Fahmi, Rossi and Lyns excellence services at the executive lounge and the food make up for the overall experience and lack of amenities at the hotel.
October 27, 2013
Rated 4.0 out of 5.0 by islamin enjoyable and relaxing
Good things....it was comfortable. Beds were soft and bouncy. Rooms were sufficiently sized and had all the amenities. I loved the swimming pool view...so pretty. Good place to relax and wind down with the family or a group of friends. Safe...we didn't feel the need to lock our doors while we were out of the room. Bad things... food was boring. The same dishes everyday and it wasn't anything to jump up and down for. Not handicap friendly at all. So I don't recommend bringing your parents who have bad knees or anyone on a wheelchair.
October 23, 2013
Rated 5.0 out of 5.0 by Aussiebattler Great stay
Great room, excellent internet speed, excellent executive long. A great stay
October 22, 2013
Rated 4.0 out of 5.0 by Itth Relaxable Place
It is a correct choice if you select this hotel for your honeymoon or vacation trip to KL. The hotel service staff is good and the hotel's public area is clean. They also provide a shuttle van from hotel to KLCC so you can also visit the business center for shopping etc.
October 19, 2013
Rated 5.0 out of 5.0 by kchoong8 Comfort and Services
1. Please provide make up mirror with magnification.
2. Due to the key in the refrigerator, the door did not close well. Often it was not properly closed.
3. Carpet lifting at the Entrance. The threshold strip not fastened down properly.
4. Need to check all lighting for operatio
5. Hooks behind bathroom door broken on one side.
6. Some areas of carpet need to be stretched due to wrinkles.
1. Food separation is excellent.
2. Would be nice to have some local Malay cakes and kueh-mueh.
3. Staff members are courteous and friendly. Namely, Michael, Prativa and Khairul.
1. Staff members have performed well. Namely Lynn, Rosie, Famil, Siva & Jega.
2. Chairs at the breakfast tables tend to sink in or down too much, hence became uncomfortable.
October 12, 2013
Rated 5.0 out of 5.0 by z4ki October 2013 Stay
Good to be back again to this hotel. This time around, i a bit upset during the check in with the helpdesk. After so many time been here staying in this hotel,
first, front desk staff (maybe new?) didn't recognize IHG club members, asking again all my ID Card without asking booking number or at least my name.
Second, when i ask for breakfast person count for confirmation, said only for one person, extra person have to pay additional. But in booking description, said "Breakfast for up to 2 adults included. " .
Frontdesk staff forgot to include members internet password and login, which is i know its a standard SOP to provide this to gold members. Its ok for this one.
Same thing for the TV reception/signal in the room. Very week, and very noise signal on the TV set. Keep it up, it is pointless having a good TV in the room to view a unclear/disturb TV signal.
The rest is improved, will be back again in November.
October 9, 2013
Rated 5.0 out of 5.0 by Sinaga Place to relax
The best in town, place to relax.
all staff friendly.
October 7, 2013