Rated 4.2 out of 5 by 132
Rated 4.0 out of 5.0 by oraclespell Comfort and Easy
Nice room facing the golf course. Good rank to all the staff for an excellent service. Check in was smooth and provided Executive Lounge breakfast buffet for unexpected early checked in. I gave 5 star for it. Staff with the sincere smile on their face.
June 25, 2013
Rated 4.0 out of 5.0 Excellent commitment from front desk staff - Ms Relina
I would like to highlight for your recognition for front desk staff, Ms Relina for her great effort in ensuring a pleasant stay for me. She handled my check in on14th June, for one night stay initially. However, due to unforeseen circumstances, I need to extend for an additional night. I was notified that the hotel was running full house and they are not able to accommodate my extended stay. Anyhow, Ms Relina took the extra effort and returned call to me, made my extended stay possible while I was so worried looking for alternatives. She has made that day a hassle free day for me without me required to switch hotel. Thus I am really pleased with her attitude towards customer service and I hereby would like the hotel management team to recognize this staff, Ms Relina. Thank you once again, keep up the good standard.
June 20, 2013
Rated 4.0 out of 5.0 by Choo2013 Excellent Staffs Services
I've been staying at Holiday Inn Glenmarie each time i visit KL for business. The staffs at the executive lounge had never failed me by their excellent services specially Ms Lynn and Mr Fahmi. Keep up the good work !
June 18, 2013
Rated 5.0 out of 5.0 by dlsh1962 Executive lounge & staff
The staff and management at the executive lounge that looked after platinum members was absolutely fantastic, A great thanks to Rosie and her staff who looked after me like I was a honoured guest. They are certainly a great front for IHG and I will be recommending this hotel to anyone I know going to KL and is now my preferred hotel in Kuala Lumpur.
June 16, 2013
Rated 5.0 out of 5.0 by reddwarf Great staff
simply the staff are amazing, Yvette and the ladies on the front desk standout as a great team, so friendly and supportive
June 5, 2013
Rated 5.0 out of 5.0 just my 2 cents
I have been with Holiday Inn Glanmarie for more than a year. Overall the service and staff are fantastic! Just a bit turn me down is the spa renovation is a bit too long.
Will try to plan my weekly trip to this resort!
June 5, 2013
Rated 5.0 out of 5.0 by Kawada Comfortable hospitality by your staff
I was very impressed with staffed hospitality, especially Lyn,
June 4, 2013
Rated 5.0 out of 5.0 by DrSam Another Wonderful Stay
Excellent staff and service. perfect facility satisfaction graunteed
May 28, 2013
Rated 5.0 out of 5.0 by z4ki Friendly Staff & Warm Wellcome
Very friendly staff at front office and cafe area. They do recognize me when i arrive at the hotel. Thank you so much. Feel very welcome.
Room during staying, glass window dirty, looks like no proper maintenance and cleaning done for the glass windows. A bit annoying when want to see people playing golf outside.
May 21, 2013
Rated 5.0 out of 5.0 by nativa Excellent Service
Whenever I visit KL, I used to stay at Hotel Holidayinn Glenamrie
because service are excellent and also very comfortable to stay.
May 21, 2013
Rated 5.0 out of 5.0 by tomseoul Another comfortable stay at my 2nd home in KL
This time, I had to stay a night in KL downtown due to the room availability at Glenmarie. Even though, Glenmarie is a bit out dated compare to the hotel I stayed 1 night, I feel lot comfortable here with very friendly staff and convenient facilities.
It was my pleasure to stay at Holiday Inn Glenmarie again this time. I will continue to stay here when I comeback to KL.
May 20, 2013
Rated 5.0 out of 5.0 by Alivee Truly Relaxing Hotel
I have stayed at the Holiday Inn Glenmarie a few times now, and each time it is excellent.
The staff are so kind and welcoming, and try to accomodate all needs. The beds are very comfortable, sometimes the air-con a little cold on arrival but that can be changed.
The facilities are very good, two swimming pools, the relaxing one behind the hotel, or an olympic sized one in the attached recreation centre for the more sporty, which is just one of the attractions. The gym is good, there are also squash courts, tennis and snooker.
The food is of good, the evening buffet is of varying quality, the a la carte menu caters for all. The only reataurant I did not enjoy so much was the Chinese in the golf club.
The Mix also has good food, but unfortunately the drinks are quite pricey. The entertainment is always quite loud, but this seems to be the norm throughout Malaysia. Hyperdrive were by far the best resident band so far!!
The only real gripe is the internet, and the connection time out on phones. The constant logging on is frustrating, especially when you are walking around the hotel and haven't noticed it drop out (when you are waiting for an important email).
Other than that it is a very good experience, and the staff as said before are incredible. Thank you, hope to see you again.
May 20, 2013
Rated 4.0 out of 5.0 by djain my experience
I have been staying at this hotel for last 6 years as it is very conveniently located for my business. The internet connection was not very good and spotty. Also the room was old, not enough light and not very good considering it was an upgrade. I am a platinum member so I expected better room.
May 17, 2013
Rated 1.0 out of 5.0 by HKHKHK Rooms overbooked and made to wait for check-in
I and colleagues have been quite regular guests at this hotel. Unfortunately on this occasion, despite reservations well in advance, on arrival at the hotel in the evening we were informed that there were no rooms available because other guests had been granted late check-out. We were made to wait for a prolonged time before rooms became available one-by-one.
This is clearly a situation of management making a decision to maximise revenue at the expense of guest satisfaction and comfort. The hotel did not attempt to communicate an apology during the stay and on check-out the staff could only award a token points award after querying the reason for my poor satisfaction rating. I would have thought that a full refund for that day's rate would have been in order, although I did not argue as the time and hassle is simply not worth it.
Overall, very disappointing.
May 15, 2013
Rated 5.0 out of 5.0 by Balan Marvelous environment and freindly staff
Im in Kl for some official assignment and staying in Holiday Inn since March.I found that this hotel is Marvelous on the environment and the staff is astonishing,i will highly recoment this hotel for those who looking for long term stay with secured and good service.Front office staff is really helpfull and deliver the needfull without fail.I has recomended Holiday Inn to all my freinds and staff,they stayed and their comment same as mind.
May 12, 2013
Rated 5.0 out of 5.0 by Ian65 Staff attitude
Front office and executive lounge staff always offer above the call of duty friendliness , helpfulness and attention to detail.
Taxis often overcharge to drop off as cannot pick up. Occasional problems to get food at lunchtime due to conferences.
May 12, 2013
Rated 5.0 out of 5.0 by Evelyn59 Friendly Staff
I like the friendly way your staff treated us during our stay!
May 9, 2013
Rated 4.0 out of 5.0 by Keith2013 Comfortable room and quality service
I stayed in this hotel together with my family. I am impressed with the high standard of quality service, quiet enviroment, easy to access parking lot, condusive restaurant.
May 7, 2013
Rated 5.0 out of 5.0 by fredie Great Services
I stay many time's for short and long stay and allways feel great to arrive and welcome'd by the friendly staff on the in check counter.
Thanks for all your help and see you all in the near future
May 7, 2013
Rated 4.0 out of 5.0 by Gvellian Relaxing Stay
On my way from JB to Penang, I decided to stay a night in this hotel and as experienced before it's really relaxing with excellent staff and service. The morning breakfast was really good with varieties of food and the fruit juicer was really great.
May 6, 2013
Rated 5.0 out of 5.0 by Zaragozano A Resort in the City
Been to this hotel more than once, and their hospitality is impeccable! Despite of its location; not quite located in Kuala Lumpur, the distance from the Kuala Lumpur city centre is manageable.
May 4, 2013
Rated 5.0 out of 5.0 by zakirahin Excellent Service and Room Comfort
Excellent Service and Room Comfort. Very friendly staff welcome on arrival. Keep it up!
Should provide free wireless access similar to other hotel that can provide free wireless access to the guest.
May 1, 2013
Rated 4.0 out of 5.0 by JustAnother A great place to relax after a busy day
The hotel is located in a nice quiet place that make is for a great relaxing getaway after a busy day at the office. Facilities could us a little upgrading compare to the other hotels in town however the overall value is great.
The staff is absolutely outstanding and it sure makes for any shortfalls the hotel has except for the internet connectivity / use witch is absolutely horrible.
May 1, 2013
Rated 4.0 out of 5.0 Ambiance is good and good service
Has a very good Ambiance and good service.Good place to relax
April 26, 2013
Rated 5.0 out of 5.0 by Jan58 Comfortable bed and great service
Everytime I'm in KL this is my place. Over several years this has proven to be the best overall.
Staff, service, accomodation everything is excellent.
April 23, 2013
Rated 5.0 out of 5.0 by Professionaltourist Great Holiday Location Fantastic setting
The staff here could not have been more helpful and friendly, they made you feel extremely welcome and as one other guest has noted part of the family. The hotel has a good choice of restaurants to choose from however on the night we chose to visit the Chinese restaurant there was no one in attentendance and after pressing the call button and waiting still no one arrived, but this was a small fault and we simply ate at one of the other restaurants. It certainly did not spoil our stay we had nine wonderful days thank you all
April 23, 2013
Rated 4.0 out of 5.0 by Ning good staff and comfort
staff is kind and friendly. room is clean and nice.
breakfast is not good, it has a little line of food.
April 18, 2013
Rated 1.0 out of 5.0 by Fal7 The Most Stressful Experience Ever
When I checked in to the hotel, I discovered to my annoyance that the hotel had lost my reservation. Before going to the hotel, I had printed the confirmation email. However, even after presenting the printed confirmation email to the staff at the reception counter, I was told that they did not have my reservation. My questions were answered with "It's not our hotel policy". It took me a while before the staff told me that they could offer me a stay in the hotel for a night.
Upon checking in, I'd wanted to use the internet to check my reservations online. As I am a Priority Member, my intention was to check my reservation on the member site. However, there were issues with the Internet. It took one hour and about three phone calls on my part before I was able to finally get connected and use the Internet. I was even more upset after connecting online and accessing my member page. It was clearly stated on the website that I have a confirmed booking at the hotel from 8 - 14 April 2013. I have print-screened the site if you need evidence.
I called the reception to inform her about the fact that it's stated in my member page that I have a confirmed booking at the hotel. She told me that she will direct my issue to the duty manager in-charge as well as inform the Reservations team and that they will get back to me. However even upon checking out at 11+am on 9 April, no one got back to me. Till now, I still do not understand why the hotel staff simply ignored my problem. I even have the confirmation email to show them but nothing was done to solve the issue. We were left to our own devices in a foreign country. The way I see it, if I had not insisted that the staff on duty on 8 April to let me stay for the night, she wouldn't give me a room. She does not even seem too concerned that I had travelled all the way to the hotel, that it was night-time when I arrived and the hotel had lost my reservation.
April 14, 2013
Rated 4.0 out of 5.0 by Raci wireless in room
Doesn't work too well and need to be fixed ASAP. Even get charge for phone call to tech service. Get reimburse after inform service staff. It shouldn't happens to begin with.
April 5, 2013
Rated 5.0 out of 5.0 by Krowen Best among the Holiday Day locations in Asia
I have little to say other than in all areas of facilities, staff, leisure, food, location, setting, hospitality etc it is the best Holiday Inn I have ever stayed in-Bar none!!!
April 4, 2013