Rated 4.3 out of 5 by 248
Rated 5.0 out of 5.0 by Thrushy Wonderful Staff make all the difference
I have been staying at HI Glenmarie for over 3 years...love the relaxing nature of the hotel and views of the golf course...improving facilities (particularly the food and the new gym) but most of all really appreciate the wonderful staff. Everyone at this hotel is friendly helpful and caring. In particular the team at the Executive Club, lead by Rosie, are excellent. Nothing is ever too much trouble...for every guest.
I frequently stay with my wife who shares my opinion...that the staff make the difference and keep us returning.
Small things in the rooms can be improved..eg shower doors, some of the basic fittings...and a decent reading light over the bed would help. Also it would be wonderful if the hotel actually finished the spa...which has been under renovation for almost 3 years.
Will I return...absolutely.
May 24, 2014
Rated 5.0 out of 5.0 by southern100taro Good hotel
My room was upgraded. It was large and confortable. I liked the gym in Glenmarie Golf Club, the next door. I would like to come to this hotel for holidays.
May 20, 2014
Rated 3.0 out of 5.0 A beautiful hotel let down by it's poor in room ventilation
The hotel is set in a beautiful area 30 minutes taxi ride from the centre of KL.
The public areas of the hotel are not air conditioned, however they are designed is such a way that it is not so much of a problem, with high ceilings and excellent views through open sides of the building.
The in room Aircon in my suite was turned off when I arrived and a portable unit in the room on full power. I asked house keeping if the in room unit was faulty and they said no.
I tried the in room unit but found that although it cooled the room it made a very bad smell and everything in the room became damp, the bedclothes, furniture and most annoyingly my clothing.
I then decided to use the portable unit but as this had to be on full power to coll the room was very disruptive to sleep (noise level of around 165dB).
This is one of the most beautiful hotels I have stayed in, but if you cannot sleep, then it is no use.
If the Aircon systems are fixed in the rooms, 5 stars for all on the list.
May 19, 2014
Rated 4.0 out of 5.0 by Wimby007 great staff
Great and kindly staff, especially at front desk; I remember Lyn was helping out with a lot of practical questions.
Great food with a big variety.
Only downside: my room had airconditioning which was only cooling, not drying. Wifi was not stable in the room, but this was due to upgrade activities on the network.
Nice to have free transfer to KL at 10 a.m.
May 15, 2014
Rated 3.0 out of 5.0 by Takamatsu Staff
Your staff Ms. Lyn and Mr. Relina are very helpful.
May 8, 2014
Rated 5.0 out of 5.0 by southern100taro Relaxing place
I will come to this hotel again as a golfer, not as a business man. So close to Subang airport where there are many direct flight from Singapore. Remind that Firefly does not transport your checked-in luggages through via Singapore.
April 29, 2014
Rated 5.0 out of 5.0 by Helmi wonderful stay
Good environment and great service from Executive Club staff.Well done.
April 23, 2014
Rated 5.0 out of 5.0 by giankl12 As always: perfect
As told in title, it has been a pleasure to stay again at HH glenmarie in KL.
Great rooms, service and staff. Hope to see you again
April 23, 2014
Rated 5.0 out of 5.0 Relaxing
I enjoy the stay with the hotel because the staff are friendly, they are good at servicing guess, they can remember my name, when I last stay, the executive lounge is very cosy. Overall, the stay is very comfortable and homely.
April 22, 2014
Rated 5.0 out of 5.0 by DannyBear83 Peaceful and Excellent Customer Service
Special mention to Ms. Relinda, she immediately changed my room because of some condensation issues. Also assisted me well during my request of getting a night extension of my stay (due to my early morning flight). Overall it was an excellent experience. I am hoping they will renovate soon to keep up with the standards of newer hotels in the area. My only suggestion is them to change a quieter aircon in the rooms, since the blower was a bit loud for me. I tried all the settings on keeping it at minimum but still gives the same level of sound (it's not that loud, it's just that I'm a bit sensitive). And lastly I hope they bring back the Spa facilities in the hotel, it would then be perfect. I will definitely stay here again on my next visit.
April 22, 2014
Rated 3.0 out of 5.0 by doubleb2009 Room Condition - too humid
First of all, the resort is really a great place for relaxation, very good view and good facilities.
Two points which I would like to mention :
1: The toilet flush seem super powerful, like a turbo jet
2. The room is too humid which I believe it is over 70% even I turn on the air-condition
April 21, 2014
Rated 5.0 out of 5.0 by Ian65 Good for business and pleasure
Always a relaxing and fruitful experience. Special reference should be made to staff in executive lounge who go out of their way to look after and make things easy for their guests beyond the normal call of duty
April 13, 2014
Rated 4.0 out of 5.0 by Rhenz Nice room!
I like it how the hotel maintains the room very well. The sheetsand towels are clean all the time.
Staff is friendly and helpful also.
April 6, 2014
Rated 5.0 out of 5.0 by Fauzi Excellent service, beautiful hotel
Great and Valueable hotel,Friendly Staff; nice view. Thank to Nurul and friends.
April 6, 2014
Rated 5.0 out of 5.0 by GeoffThai Very Friendly staff
Good location, nice to overlook the golf course and see the open country. Very friendly and efficient staff. Will stay there again.
April 4, 2014
Rated 4.0 out of 5.0 by Greg1962 First visit to Glenmarie
I need to preface this review by stating that during our stay the hotel was hosting the inaugural EuroAsian Golf Pro Tour event. This event was a great success and brings great credit to the hotel and its staff. The hotel was full to capacity and additional staff had been brought in to cope. On arrival we noted a number of maintenance and cleanliness issues with our room and brought these to the attention of the hotel. The duty manager J W was absolutely outstanding in taking on board our concerns and taking what action she could. Notwithstanding the room is in dire need of refurbishment. Staff were very attentive to our needs, particularly the concierge staff who always made excellent transport arrangements for us to get to the city. Food was of high quality and with excellent options on offer. Unfortunately some facilities in the golf club area were not available due to the tournament. The hotel is about 19 km outside of the city but close to the Sunway shopping and entertainment hub which is will worth a visit. We will return to Glenmarie in August this year for a second visit.
April 2, 2014
Rated 5.0 out of 5.0 by Myrnathebest Good support
I have got a good service for my wife in executive club while I was in business sherdalyn was very kind with her
April 2, 2014
Rated 5.0 out of 5.0 by PWEEG Staff and Service
The staff at the Hotel were very professional and the level of service excellent.
The Executive Lounge staff deserve special mention for their friendly welcome and great service and making sure you always felt welcome, nothing was too much trouble.
Room was very good, air con a little noisy but needed!! Cleanliness was very good and the Laundry service prompt.
I will be returning in June for another business trip and I am looking forward to returning to the Hotel.
The location is not within walking distance to shops, however two large shopping malls are a short and cheap taxi ride away.
March 31, 2014
Rated 5.0 out of 5.0 by Tatik Away from the bustle of the city
Hospitable staff at the reception. Connie helped to solve my problem when I had a change of timing for a family event.
Lyn at the Executive Club connected well with my family members and always ready to assist, with a plesant smile.
The room is as expected of a Holiday Inn and the bonus is a choice of soft pillow which I always prefer while my other half always take the hard one.
The greenery provided by the golf course gave a soothing start for the day.
March 26, 2014
Rated 5.0 out of 5.0 by AhDenn Preferable hotel @ Kuala Lumpur
It's always the 1st hotel I will consider to stay whenever travel to KL.
Nice view, great service and excellent friendly attitude from hotel staffs; it's worth to come back again and again!
March 21, 2014
Rated 4.0 out of 5.0 by JDL60 Great Hotel with attentive staff
I hadn't stayed at this hotel for some time (normally using Crowne Plaza in the city) but as the CP is being refurbished I stayed here instead. In fact last time here was when it was still a Pan Pacific- delighted to report that the hotel has come up to IHG standard and more- great comfortable room on the executive floor. Only criticism I could make was the lack of a sound system in the room- unusual for a suite.
Great staff on the executive lounge willing to help in every way
March 12, 2014
Rated 3.0 out of 5.0 by domj stay feb 2014
Place is good, rooms are reasonably sized, golf course view is nice. Just a bit out of town, with KL traffic conditions, certainly is something to consider. deliberately left my notebook charger, didn't even get a call back even after I spoke to reception. To the contrary, she made it sound like my fault. Imagine genuinely forgotten other valuables. Would stay again maybe for golf only, 1 or 2 dats at the most. Food at buffet looks a bit tired.
March 2, 2014
Rated 5.0 out of 5.0 by Steve1point5 great stay
Great stay again. Fantastic service from all members of staff in delightful hotel.
Excellent club lounge.
Perfect stay - highly recommended
March 2, 2014
Rated 3.0 out of 5.0 by pcdyck2 Not as good as others described
I am staying at different IHG Hotels nearly every week recently, and it is so easy to compare and contrast the goods and bads.
Being a Platinum Elite member, for this hotel:
1. Complementary room upgrade - yes, I have been upgraded at no extra charge.
2. Guaranteed Room Availability - yes, I have emailed the hotel staff about the late arrival and the hotel has been reserved the room for me.
3. Priority Check-in - yes, everything has been prepared at check-in and I got my room card instantly after settling the deposit.
4. Complimentary Weekday Newspaper - yes, I got newspaper even on Sunday.
5. Free Internet - yes, even Wifi is free for multiple devices.
6. Extended Check-out - No at first. The front desk staff wanted to fool me by saying that the check out time is 12:00noon even for IHG club members. Then the lady asked what time I would like to check out, and I insist to ask her back what time an IHG Platinum Elite would be allowed for late check-out, then she said it is 14:00 and helped refresh my room card reluctantly.
1. The hotel is now undergoing renovation. At other IHG hotels, usually the hotel manager would write and put a letter in the guest rooms informing the guests about that. However, nobody ever told me about this. Then, when I wake up in the morning, I saw two workers working outside the windows of my room! Photo attached.
2. The hotel is away from virtually everywhere. Even you have the time to walk, there is no way for you to walk as a pedestrian to anywhere nearby. I must drive or take taxi as told by the front desk staff. I know the hotel provides shuttle bus services to many places, but the front desk staff insisted saying that no shuttle bus service is available, and I cannot find the service schedule anywhere within the hotel as mentioned by some people who mentioned about it here.
3. While the front desk staff saying that I have to take taxi, that is fine, and the guy asked what kind of taxi I want. I said the cheapest, metered taxi. As a frequent traveller I am well-aware of the infamous overcharing taxi services in Kuala Lumpur, so before getting in the "taxi" I asked the hotel staff if that is a metered taxi. The staff said "YES" but secretly told the driver that he should charge me 20 dollars for a 8-dollar ride. When I arrive the destination, the driver said it was the hotel staff who told him that I should pay 20MYD. I argued with the driver saying that I must complain the hotel staff, the driver was frightened. He charged me 15 dollars only, and asking me not to complain.
As I am well-informed by other travellers that some hotels in Kuala Lumpur are working with taxi drivers to cheat the tourists, for all ongoing taxi travels I used the smartphone app to call for taxis on my own, and all the trips were very cheap. The hotel staff was very rude after knowing that I no longer need their taxi service, however. I want to say that I travel between over 40 destinations every year and I am definitely not a fool.
My personal comment is that the hotel is far from the town and the airport, if you are going to stay inside the hotel for everything, or you are going to drive your own car, then that is completely fine and the environment is relaxing enough. Otherwise this is not even a choice.
I stayed in this hotel with no specific expectations but it is just not that good as some other commented here. Next time when I go Kuala Lumpur I will pay a little more and stay in the InterContential instead.
February 27, 2014
Rated 5.0 out of 5.0 by HT Herald Long Business Stay
I thoroughly enjoyed my six week stay at the Holiday Inn, Glenmarie. The hotel reception staff were very welcoming, the room was clean, with a large comfortable bed, and the hotel had all the facilities I needed for my business trip. Meals were of a good quality, and as there were several restaurants within the hotel, there was always a different option if required. The outdoor pool and surrounding area was well looked after, and was a great place to relax and enjoy the lovely weather.
Just outside the hotel entrance there is a small shop, where daily necessities and souvenirs/postcards etc may be purchased. This proved very useful during my long stay. There is also a taxi counter (Emerald Cars) immediately outside the entrance, which I used for my daily commute to work, and occasionally to visit the local shopping centres. Emerald Cars delivered a very friendly, efficient service at a reasonable cost.
The hotel runs a complimentary mini bus return service at weekends, to KL city centre. This was a very useful service, and enabled me to see more of the city, without any hassle.
By far the best thing about this hotel (and Emerald Cars) was the staff. Nothing was too much trouble for them.
Every member of staff was extremely polite and friendly, and did everything they could to make my stay a pleasant one. I shall certainly stay here again, if I ever have the opportunity to visit KL.
February 26, 2014
Rated 5.0 out of 5.0 by Steve1point5 peaceful getaway
The best hotel staff in Malaysia. They are genuinely welcoming and keen to help.
The hotel building has a beautiful airy lobby overlooking the golf course and well tended hotel gardens with plenty of opportunity to spot oriels, kites and other local birds. It's not the right choice for you if you like glass and chrome but is a good choice if you prefer elegance and colonial style.
Bedrooms are comfortable and the hotel offers a very good breakfast. The club lounge is spacious with good coffee, food choices and evening drinks.
It's away from the city centre so don't come expecting to see the Towers but the hotel runs shuttles to nearby Malls. Do come if you want some peace and quiet with comfort and super attentive staff.
February 21, 2014
Rated 4.0 out of 5.0 Relax and comfortable
Good experience but prefer staff who can handle multiple language to cater the need of our parent who only speak native Chinese.
February 12, 2014
Rated 5.0 out of 5.0 by Wudah Executive club is the best
The staff of the executive club is very attentive to our needs especially Lyn, Aaron, Siva, Jega and Elizabeth. Their service is very professional from all aspects
February 5, 2014
Rated 5.0 out of 5.0 by Yang Y Nice room and friendly staff
I stayed in the hotel a couple of times in the past for leisure as well as business and am really impressed with the friendly staff at the reception and lounge. It's the human touch that makes my stay even more enjoyable. Thank you Holiday Inn Glenmarie!
February 5, 2014
Rated 2.0 out of 5.0 by Kit888 Very Humid Air-Conditioning
Very humid room. All the linen, beds, clothes, paper were completely wet.
February 2, 2014