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Rated 4.3 out of 5 by 225 reviewers.
Rated 5.0 out of 5.0 by Good Stay for Business This property is one of the best Holiday Inn I've stayed in. The facilities are great. The service personals from the Executive Lounge are caring and always serve with a smile. I've recommending my foreign business partner this hotel and myself been staying in this property since 2008 and it never ever disappoint us. November 28, 2013
Rated 5.0 out of 5.0 by Great Hotel Excellent Service & Friendly Staff, Nice Golf View.. November 25, 2013
Rated 3.0 out of 5.0 Mattress and noise 1) Time to change the mattress as too soft, some area sink in 2) Toilet flushing too noisy, kindly look into water tap as well 3) according to hotel staff the Ventilator is new and no control over it, night time the nosie level cause uncomforable to get sleep. Regards November 19, 2013
Rated 4.0 out of 5.0 by Nice accomodations Very nice hotel and views of the golf course. The staff is top notch. Very helpful and considerate. This was my sixth trip to this hotel and I have never been disappointed. November 19, 2013
Rated 4.0 out of 5.0 by Staying in the hotel Overall very nice experience. The main door of the room should be improved, since you can easily hear the noise outside. The hotel itself is in a quite remote area, there is nothing around, but makes sense since it is mainly for golf palyers. November 18, 2013
Rated 3.0 out of 5.0 by Front Desk I want to call your attention to the uniforms that the front desk personnel were wearing. Most of the collars on their shirts were so worn out that they were frayed. Are the owner's (franchisee) that cheap that they can't even give the employees a decent polyester shirt? November 12, 2013
Rated 4.0 out of 5.0 by Beautifully Private The room has a very big balcony with very nice golf course view. However, it is a bit far from lobby. If you are looking for privacy and relaxation, this is the room type you should chose. November 11, 2013
Rated 3.0 out of 5.0 Poor Staff communication Location wasn't convenient to KL Sentral as Hotel is name Holiday Inn Kuala Lumpur- Glenmarie. I had horrible experience with staffs for my entire stay. I had call and requested for shuttle service from Metro to Hotel and Concierge agreed to send shuttle within 10 minutes but no shuttle had arrived to pick me up, then call back again to find out the status of shuttle and staffs gave run around and promised to call me back but didn't received any call. I had took taxi to hotel and asked why wasn't shuttle send for pickup. Concierge said shuttle was busy and couldn't come. Horrible communication experience. Book a limousine service at reception to airport and staff had confirm one price with me then later call my room and said price is change to higher amount as I was over charged for limo service to airport. November 9, 2013
Rated 4.0 out of 5.0 by Room wonderful bed and pillows; always got my rest in Holiday Inn November 3, 2013
Rated 4.0 out of 5.0 by hospitaity Ms. Lyn was accommodating us so nicely. It is quite impressive hospitality. November 3, 2013
Rated 5.0 out of 5.0 by Wonderful Experiance with highest rating Marvelous people. Eexcellent PR and very professional. Recommend this facility to everyone visiting Malaysia November 1, 2013
Rated 4.0 out of 5.0 by Great services The hotel needs major refurbishment. The Wifi is slow and often drop. Air-cond is cold ie either cold or stuffy and noisy. Gym is far away and is shared with the golf members. Cable TV is grainy. However, the like of Fahmi, Rossi and Lyns excellence services at the executive lounge and the food make up for the overall experience and lack of amenities at the hotel. October 27, 2013
Rated 4.0 out of 5.0 by enjoyable and relaxing Good was comfortable. Beds were soft and bouncy. Rooms were sufficiently sized and had all the amenities. I loved the swimming pool pretty. Good place to relax and wind down with the family or a group of friends. Safe...we didn't feel the need to lock our doors while we were out of the room. Bad things... food was boring. The same dishes everyday and it wasn't anything to jump up and down for. Not handicap friendly at all. So I don't recommend bringing your parents who have bad knees or anyone on a wheelchair. October 23, 2013
Rated 5.0 out of 5.0 by Great stay Great room, excellent internet speed, excellent executive long. A great stay October 22, 2013
Rated 4.0 out of 5.0 by Relaxable Place It is a correct choice if you select this hotel for your honeymoon or vacation trip to KL. The hotel service staff is good and the hotel's public area is clean. They also provide a shuttle van from hotel to KLCC so you can also visit the business center for shopping etc. October 19, 2013
Rated 5.0 out of 5.0 by Comfort and Services ROOM 355 1. Please provide make up mirror with magnification. 2. Due to the key in the refrigerator, the door did not close well. Often it was not properly closed. 3. Carpet lifting at the Entrance. The threshold strip not fastened down properly. 4. Need to check all lighting for operatio 5. Hooks behind bathroom door broken on one side. 6. Some areas of carpet need to be stretched due to wrinkles. KITE RESTAURANT.. 1. Food separation is excellent. 2. Would be nice to have some local Malay cakes and kueh-mueh. 3. Staff members are courteous and friendly. Namely, Michael, Prativa and Khairul. EXECUTIVE LOUNGE 1. Staff members have performed well. Namely Lynn, Rosie, Famil, Siva & Jega. 2. Chairs at the breakfast tables tend to sink in or down too much, hence became uncomfortable. October 12, 2013
Rated 5.0 out of 5.0 by October 2013 Stay Good to be back again to this hotel. This time around, i a bit upset during the check in with the helpdesk. After so many time been here staying in this hotel, first, front desk staff (maybe new?) didn't recognize IHG club members, asking again all my ID Card without asking booking number or at least my name. Second, when i ask for breakfast person count for confirmation, said only for one person, extra person have to pay additional. But in booking description, said "Breakfast for up to 2 adults included. " . Frontdesk staff forgot to include members internet password and login, which is i know its a standard SOP to provide this to gold members. Its ok for this one. Same thing for the TV reception/signal in the room. Very week, and very noise signal on the TV set. Keep it up, it is pointless having a good TV in the room to view a unclear/disturb TV signal. The rest is improved, will be back again in November. October 9, 2013
Rated 5.0 out of 5.0 by Place to relax The best in town, place to relax. all staff friendly. October 7, 2013
Rated 4.0 out of 5.0 by Improvement in my 2nd stay this month I was upgrade this time as a platinum member and that is much needed. Since I booked the Panorama Golf View room, I get upgraded to Executive Club. The bathroom is muhc better than the rest of the lower grade and the room do not have the dampen smell and the wetness that pertain in the other room class. Overall, sleep much better and even the wifi is more stable. The breakfast selection at the Club Lounge is not as good as the restuarant, but they have freshly squeezed juice, a DIY type at the lounge which is a plus. It is also more quiet and nicer in atmosphere. October 4, 2013
Rated 4.0 out of 5.0 by September 2013 Stay This time around, looks NO usual greetings for IHG club members. Front desk only one person, have to wait for quite sometime to check in. Same thing for the TV channel, MATV signal very weak, and boring channels provided. The rest is Okay. October 3, 2013
Rated 5.0 out of 5.0 by Good to be back again! Good to be back again...that is the word to describe how we feel during our recent stay. The front desk staff is excellent as always, handled our check in smoothly and special thanks to Ms Herlina. The Kites Restaurant staff are always friendly and courteous and their service are always the best. Special thanks to Hidayat (Mike) and Hafiz, you guys demonstrates excellence service and good image of the hotel. We will be back again next time...for sure! October 2, 2013
Rated 4.0 out of 5.0 by Great atmosphere and friendly staff service Stayed for a week vacation with my wife. Location of the hotel is nearby a famous country club, so you can enjoy fresh air, spreading space and quietness all the time. Hotel staffs were very friendly and served us in proper manner. Our stay would be more comfortable if there are walkways or jogging path close to the hotel. October 2, 2013
Rated 4.0 out of 5.0 by Comfortable room and stwy Positives - Room size was good - Comfortable beds - Good meals (breakfast buffet exceptionally good) Neutral - Price higher compared to offering, so lower value October 1, 2013
Rated 5.0 out of 5.0 by Great stay I been visiting this hotel for few times now,,, and the last visit is great... all thanks to the front office personel named Azah... she was very helpful in all ways..... If this continues will always stay in this hotel Golf was great too September 29, 2013
Rated 5.0 out of 5.0 by Good value for biz stay Second time stay for biz travel, good value for biz stay. September 28, 2013
Rated 5.0 out of 5.0 by good quality and great staff it was the second time that i stayed at holiday in glenmarie and again it was a great experience. the people working there are really friendly and do anything to help you, they offer great service. the rooms have a lot of space, are clean and comfortable. the food in the restaurants is tasty. The hotel is 30 minutes driving from kuala lumpur and the hotel offers shuttle service. The only remark I have is that the wireless internet connection was unstable at some times. The wired internet connection in the room was working without a problem. September 25, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service I very enjoy when the time i stay there. The location is great for relax. September 24, 2013
Rated 5.0 out of 5.0 by Excellent hospitality, comfortable stay and great service Excellent property, comfortable stay and most courteous and helpful staff. Especially the front desk staff Julian and Connie. Keep it up September 23, 2013
Rated 4.0 out of 5.0 by Strangers knock my door I am very strange when someone I recognize as Bangladeshi knock my door and claim that I call him into my room for some reasons. This happen on 19 Sept around 8:30 am. I told him may be he goes into the wrong room but he refuse to move out. At the end I just ignore and lock my door. September 23, 2013
Rated 5.0 out of 5.0 by My Second Home When ever I travel to south east Asia or far east Asia I consider stopping over in KL as a must, not just to meet my friends & to carry out my business, but also to relax & rest from working through out the year. No place will give me that comfort & relax more than Holiday Inn - Kuala Lumpur Glenmarie, I find also the best service that I can only find in my home, with all the staff being caring & well mannered to almost every one. Rossi, Fahmi, Lin, Jegak & almost all the staff of the Executive part of the hotel have excellent talent & service that is wrapped with a smile that you need to start your day with. Thanks for my Friend Lew who recommended this hotel to me five years ago & sure I will never find better place than my second home. osa22000 September 23, 2013
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