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Rated 4.3 out of 5 by 234 reviewers.
Rated 5.0 out of 5.0 by Great Services I stay many time's for short and long stay and allways feel great to arrive and welcome'd by the friendly staff on the in check counter. Thanks for all your help and see you all in the near future Regards May 7, 2013
Rated 4.0 out of 5.0 by Relaxing Stay On my way from JB to Penang, I decided to stay a night in this hotel and as experienced before it's really relaxing with excellent staff and service. The morning breakfast was really good with varieties of food and the fruit juicer was really great. May 6, 2013
Rated 5.0 out of 5.0 by A Resort in the City Been to this hotel more than once, and their hospitality is impeccable! Despite of its location; not quite located in Kuala Lumpur, the distance from the Kuala Lumpur city centre is manageable. May 4, 2013
Rated 5.0 out of 5.0 by Excellent Service and Room Comfort Excellent Service and Room Comfort. Very friendly staff welcome on arrival. Keep it up! Should provide free wireless access similar to other hotel that can provide free wireless access to the guest. May 1, 2013
Rated 4.0 out of 5.0 by A great place to relax after a busy day The hotel is located in a nice quiet place that make is for a great relaxing getaway after a busy day at the office. Facilities could us a little upgrading compare to the other hotels in town however the overall value is great. The staff is absolutely outstanding and it sure makes for any shortfalls the hotel has except for the internet connectivity / use witch is absolutely horrible. May 1, 2013
Rated 4.0 out of 5.0 Ambiance is good and good service Has a very good Ambiance and good service.Good place to relax April 26, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service Everytime I'm in KL this is my place. Over several years this has proven to be the best overall. Staff, service, accomodation everything is excellent. April 23, 2013
Rated 5.0 out of 5.0 by Great Holiday Location Fantastic setting The staff here could not have been more helpful and friendly, they made you feel extremely welcome and as one other guest has noted part of the family. The hotel has a good choice of restaurants to choose from however on the night we chose to visit the Chinese restaurant there was no one in attentendance and after pressing the call button and waiting still no one arrived, but this was a small fault and we simply ate at one of the other restaurants. It certainly did not spoil our stay we had nine wonderful days thank you all April 23, 2013
Rated 4.0 out of 5.0 by good staff and comfort staff is kind and friendly. room is clean and nice. breakfast is not good, it has a little line of food. April 18, 2013
Rated 1.0 out of 5.0 by The Most Stressful Experience Ever When I checked in to the hotel, I discovered to my annoyance that the hotel had lost my reservation. Before going to the hotel, I had printed the confirmation email. However, even after presenting the printed confirmation email to the staff at the reception counter, I was told that they did not have my reservation. My questions were answered with "It's not our hotel policy". It took me a while before the staff told me that they could offer me a stay in the hotel for a night. Upon checking in, I'd wanted to use the internet to check my reservations online. As I am a Priority Member, my intention was to check my reservation on the member site. However, there were issues with the Internet. It took one hour and about three phone calls on my part before I was able to finally get connected and use the Internet. I was even more upset after connecting online and accessing my member page. It was clearly stated on the website that I have a confirmed booking at the hotel from 8 - 14 April 2013. I have print-screened the site if you need evidence. I called the reception to inform her about the fact that it's stated in my member page that I have a confirmed booking at the hotel. She told me that she will direct my issue to the duty manager in-charge as well as inform the Reservations team and that they will get back to me. However even upon checking out at 11+am on 9 April, no one got back to me. Till now, I still do not understand why the hotel staff simply ignored my problem. I even have the confirmation email to show them but nothing was done to solve the issue. We were left to our own devices in a foreign country. The way I see it, if I had not insisted that the staff on duty on 8 April to let me stay for the night, she wouldn't give me a room. She does not even seem too concerned that I had travelled all the way to the hotel, that it was night-time when I arrived and the hotel had lost my reservation. April 14, 2013
Rated 4.0 out of 5.0 by wireless in room Doesn't work too well and need to be fixed ASAP. Even get charge for phone call to tech service. Get reimburse after inform service staff. It shouldn't happens to begin with. April 5, 2013
Rated 5.0 out of 5.0 by Best among the Holiday Day locations in Asia I have little to say other than in all areas of facilities, staff, leisure, food, location, setting, hospitality etc it is the best Holiday Inn I have ever stayed in-Bar none!!! April 4, 2013
Rated 5.0 out of 5.0 by Long stay review As a regular guest at the Glenmarie hotel I feel as though I am part of a big 'family'. The excellent service from all levels of staff, comfortable surroundings and environmental cleanliness remain consistently high. Staff are not only responsive to customer needs, they anticipate requirements and know how to make a guest feel special. Located away from the hustle and bustle of the city centre the Glenmarie is a relaxing getaway. The hotel provides a regular shuttle bus service for those who want to see the city lights. Thank you Glenmarie for another memorable stay. March 27, 2013
Rated 5.0 out of 5.0 by Brilliant Hotel I stayed at this Hotel as part of a business trip in March 2013. I was greeted upon arrival by very friendly and helpful staff who very quickly checked me in and sorted my room. Thomas was extremley helpful and friendly. The whole hotel is perfect, clean and joy to stay at, just wish I had longer to stay and enjoy this hotel more. March 22, 2013
Rated 5.0 out of 5.0 by Best Stay for many years. I have stayed at many hotels in the last 45 years and the Holiday Inn Glenmarie Kuala Lumpur is one of the best. It is a most relaxing and convenient place (for my business) and the service, atmosphere, rooms and friendliness by all staff is exceptional. I will always plan to stay here on future Business Trips to KUL. Keep Up the Good Work. March 21, 2013
Rated 3.0 out of 5.0 by Average but comfortable amenities This HI is a bit far from everything and hence taking a taxi becomes a necessity. The HI provides shuttle service which is a good thing, but the timings are not very suitable. The one thing to watch out for is the "Blue Taxis"- don't listen to the concierge and take the budget taxi instead- costs you 30% less. Allow time for the taxi to arrive. The Pool is average size and the pool service is "wanting"... The Golf rates are absolutely exorbitant- costs you upto A$ 105 (with club hire) & A$ 135 (with club hire) for 9 & 18 holes. The one thing I found too late though, was the Traditional Thai Massage - got a great deal for 2 hrs (33A$) - really good service. The massage spa is run by Carol (1/ aussie 1/2 chinese) & her staff are very talented. Highly recommended - cab fare to the spa is abt 10MR one way. I really expected much more from this hotel as I've been to quite a few HI's around the world. March 20, 2013
Rated 5.0 out of 5.0 by Very comfortable bed and helpful staff. As we have friends nearby we only use the hotel for sleeping, swimming and the Internet. The bed and pillows are excellent and a pleasant change from where we stayed in Langkawi. We live in England and always stay at the Holiday Inn Glenmarie when we visit our friends. We would always recommend this hotel to friends and others. Booking in advance represents excellent value for money. March 19, 2013
Rated 5.0 out of 5.0 by Overall excellent I wish same to be offered in USA and Europe.Great location, quiet, good staff attitude, and food also excellent and . I will come back with pleasure. March 13, 2013
Rated 1.0 out of 5.0 by Been Charged Twice to my Credit Card Transaction Still pending that the hotel had charged twice the room charge to my credit card creating alot of hassle and inconveniences. Very unprofessional!!! March 7, 2013
Rated 5.0 out of 5.0 by Great Place The staff is great, breakfast is great. The internet is very slow but other than that I would definitely recommend the Glenmarie! February 26, 2013
Rated 5.0 out of 5.0 by GREAT SERVICE I want to thanks all the employers (reception, bar,restaurants) for their great professionality and kindness. It is a long time I use to go to this hotel that is now like a second home for me. A special word for Mr. Ramiz and Miss Yvette that with their disponibility have always faced and solved very fast all my needs making my stay a perfect one. February 23, 2013
Rated 4.0 out of 5.0 by Cozy and Great Hospitality Was here for a short break. Able to have a good rest as the room is cozy. Staff is very attentive and friendly. Looking forward for another short break here at this hotel again. February 17, 2013
Rated 4.0 out of 5.0 by Good place for relax Good condition for relax, good dinner, swiming poor, golf yard. However if you want to go downtown, you have to take taxi for .5 hour unless you rent a car. February 9, 2013
Rated 4.0 out of 5.0 by Staff from my last visit, the Staff was friendlier and recognizably more helpful. i was more surprised that they even recognized me at the restaurant downstairs. Freda was all smiles when i came in for breakfast. she has always been friendly. (not to mention the nice staff at the lounge too). i wish i could relax more and enjoy the property, but as always, my business schedule has always been, run, run. maybe, next time. and because of this hectic schedule, i hardly had time to enjoy the piano playing and the nightly music at the lounge. again, maybe, next time around. February 4, 2013
Rated 5.0 out of 5.0 by Execellent Stay and good staffs I had the privilege to stay at Holiday Inn Glenmarie, Shah Alam on two occasions with my family. On both occasions, the staff greeted us with full of enthusiasm. The room was great with truly comfortable beds and pillows to keep you wanting to come back for more stays. The environment in the room as well as the surrounding areas were clean, serene and quiet. I highly recommend this hotel to everyone. February 4, 2013
Rated 5.0 out of 5.0 by Valuable Price Positives : Internet is very fast , Wonderful breakfast Variety and staff were greats and very Kind the Hotel as total is excellent and the entrance is nice , the swimming pool is Ok , Room Services are great Negatives : nearest market is carrefour must use car to go there... it takes 10 min and 20 MYR to be there ... Also the nearest public transportation is subang Jaya by car takes 10 min ,nd cost you 20 MYR to be there The hotel is near to high Voltage current columns the GYM is far from the Hotel January 28, 2013
Rated 4.0 out of 5.0 by Nice room and comfortable bed The room was nice and with comfortable bed. Things to improve: car park, to have shed walkway from car park, clear signage to rooms, room readiness in time. Road linkage nearby not convenient. January 23, 2013
Rated 4.0 out of 5.0 by Overall Good Stayed for a night under priority club redemption. Check in experiences was good, with warmth greetings and recognition given for Priority Club members. Room is okay by standard, nothing much to comment. However no special amenities was given i.e fruit basket / chocolates / welcome card for Priority Club Platinum member in the room. Breakfast was great and satisfying. Overall stay is good. January 18, 2013
Rated 5.0 out of 5.0 by A home away from home My stay at the Holiday Inn Glenmarie is ALWAYS a pleasure!!... the beds are so comfortable, the food is great!! and the staff is so wonderful and welcoming... Ramis (the FOM) and his team are so warm and welcoming and ALWAYS ALWAYS accommodating.... Always have a smile for me... can't wait to go back for my next relaxing get away... January 16, 2013
Rated 3.0 out of 5.0 by Less than I expected ~_~ I was rather disappointed when we were checked in to the Valley wing rooms. Though it seems to have been refurbished, some things were still not working: the phone, the fridge, the safety catch on the door & the free wifi. Additionally, there was a lingering musty smell throughout our stay. This was also the case in my friend's other 2 rooms. Fortunately, I asked for some charcoal to absorb the smell in our room so it was more bearable after that. I was mainly disappointed as I would have thought that since was a quiet weekend ( New Year's Day onwards) and I am a Priority member, the hotel could have allocated my friends and I better rooms. Nevertheless, the hotel ran an efficient shuttle service to nearby shopping centers and the staff ( from Duty Manager Relina to the concierge and room service staff) were courteous and friendly. They also showed an interest when I fed back the shortcomings to them. And they followed up when they could. So, the staff kind of saved the day (or shall I say, stay). January 10, 2013
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