Rated 3.9 out of 5 by 72
Rated 2.0 out of 5.0 by Irked Comfortable room and lousy service
Our extended family was there for a wedding. We submitted our reservations a month ahead as requested. We were assured that there would be a block of rooms together for our family. As family members arrived they were assigned rooms on different floors and no one was together. Our daughter came a few days later and was assured that she would be in the room next to ours. When another young family of four arrived they were assigned a room with only one bed. As they reported the situation at the desk our daughter heard of the problem and offered to switch rooms with them. The young family was directed to the room next to ours where our daughter was going to be, and when the young family tried the key given to them they found that two men were already in that room. What a surprise! The young family was assigned to another room late at night when they had hoped to be settled with two small children. None of us were together during our entire extended stay after we had traveled from many locations and wanted to be in a block of rooms together. What a fiasco!!
November 20, 2013
Rated 5.0 out of 5.0 by MrHoy The staff is amazing and the hotel is very modern.
I wanted to let everyone know how impressed we were with the staff and facilities of the Holiday Inn Lansdale. I believe the entire property underwent a remodel recently and it reminds me of the modern hotels in Europe. Also I actually got a good night sleep in the comfortable bed.
Every member of the staff was helpful and great to talk with. Our event was a two day engagement and everything went very smoothly and all of our participants said good things about the property.
Thank you to Kate and John for all of their help over the weekend.
November 19, 2013
Rated 1.0 out of 5.0 by Pandalev Don't stay here on a Sunday Night
We stayed here for 5 nights. Our room was only cleaned 2 of those days, they seem to have forgotten our room. Also on the Sunday night of our stay we needed towels, toilet paper, and a cot that we had asked for that morning. We were told that there was no staff on duty to help us till 11pm. This was awful, not only was our room not cleaned but we couldn't get the things we needed to make our stay comfortable. We had to go to the store to get toilet paper. Horrible service!
November 6, 2013