Rated 4.0 out of 5.0 by Brenell Tours
The staff was very helpful and always on time with the shuttle, which we used everyday and sometimes more.
My only wish was that they could have made us more aware of the tours we could take, to Hollywood, etc. I talked directly to the hotel before our trip to specifically ask them what was available and the only thing I was told was that the shuttle would take us anywhere within a 5 miles radius of the hotel. We wanted to go on other tours but actually did not see the advertisement sitting on the concierge desk until the last day, which was probably our fault for not paying attention. It would just be nice if the guests were made aware of the information.
The staff were very accomodating, as I've stated. We had a bulb burn out in the bathroom and they came right away to replace it. You don't always get that kind of service in hotels.
Yes, we would recommend this property due to the service and friendliness we received while staying there.
May 14, 2013
Rated 4.0 out of 5.0 by estravada Value for money
My first stay in this hotel was 3 years back and this is my second time staying in this hotel and it did not disappoint me. Check in was fast and smooth as everything were already in order when i arrived, just need to sign and good to go.
Got access to the lounge for breakfast in the morning and snacks in the evening. There were only a few selections, but just adequate for my family and I.
Staffs were great and helpful as always.
In terms location, there a few places where you can grab a meal like In N Out, Carl's Junior, Subway and Starbucks.
My only wish is for the rooms to be renovated as it looks kind of old, especially on the carpeting.
May 12, 2013
Rated 4.0 out of 5.0 by minkA nice place
nice hotel and great people, just missing the tipycal "free breakfast", food at Red Robins was not to great for the price.
Thanks hotel staff, everyone were very nice
April 29, 2013
Rated 1.0 out of 5.0 by SwimSwimSwim Worst Hotel Stay EVER
Arrived at hotel just before 3 to check into hotel. Long line at check in - when I finally got my turn I was told they were sold out the night before and I would have to wait about 10 minutes for them to get a room ready. I stood off to the side and waited and waited and waited. After multiple times of being told just a few more minutes - I was given my key after waiting 53 minutes - I could have made it home to Riverside county in that amount of time and saved my money. When given my key I was also given a voucher for a free breakfast - I was told I could get a free breakfast at Red Robin or pay extra and get a breakfast buffet. My daughter and I then went to our room only to find out that our room keys didn't work - a nice housekeeper let us in our room and called downstairs and I was told new keys would be brought up to me - which after waiting a 1/2 hour and no keys coming we left to go and eat (something we could have done in our 53 minute wait if we had been given accurate information and would have accounted for a completely different review. We went down to Red Robin for lunch and waited and waited and waited to be served or even talked to - 2 tables were sat after us and talked to and served before us (we all had the same waiter# I asked our waited to explain the free breakfast voucher that we were given by Holiday Inn #just doublt checking the info that the lady at the front desk gave me# since I already knew information from her wasn't accurate - I was told again that we could get one free meal off of the breakfast menu #which he gave us to look over# or pay extra and get the breakfast buffet. I asked if I could get the meal to go since we needed to leave early for a swim meet and was told that wouldn't be a problem. The next morning I let my daughter sleep in while I loaded the car and went to Red Robin to order her the breakfast that she had picked out the night before. I was told that the voucher was only allowed to be used for the buffet and that there was no extra money to be paid for that. Since again I was given wrong info and was letting my daughter sleep until the last minute #planing to eat her breakfast in the car) we were having to head to the swim meet with no breakfast.
WORSE HOTEL STAY EVER - and we have stayed at hotels 2-10 nights per month for the last 8 years.
April 26, 2013
Rated 5.0 out of 5.0 by Pkl916 Money well spent
Great value, especially for the location.
Staff is great too and always helpful.
April 21, 2013
Rated 4.0 out of 5.0 by Ed56 Mr.
Overall good.The only cons is that no spanish stations on cable.
April 8, 2013
Rated 5.0 out of 5.0 by TyTanium Excellent location,price etc...
The price was great for all the ameneties and room.Awesome location, very clean, nice size pool.Kids loved it!!
April 6, 2013
Rated 5.0 out of 5.0 by Dr11TC Justin Manager on Duty excellent
Justin the manager on Duty does a great Job! I have been going to this hotel for about six months now and he is very professional as to making sure I get everything I needed for each visit as well like the rooms on the sixth floor. I would suggest a merit raise for the young man and make sure he never leaves if you get my point!
April 2, 2013