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Rated 4.1 out of 5 by 207 reviewers.
Rated 4.0 out of 5.0 by Comfortable night's rest My wife and I found this to be a relaxing place to stop over on a recent trip. The rooms seemed to be updated and fairly modern while the common areas and hallways did not. There was still a smell of cigarette smoke in the elevator and hallway, which somehow did not permeate the room. Experience with staff averaged out. Checking in everyone was very friendly and helpful. Checking out they were very indifferent and had no interest in how our stay was. Access to the freeway was good, but there seemed to be little in the way of dining near the hotel. There was nothing that would make us avoid this hotel in the future. September 9, 2014
Rated 5.0 out of 5.0 by GREAT CUSTOMER SERVICE Staff was very attentive. Always friendly and welcoming. Actually knew my name and greeted me coming and going to work each day. September 8, 2014
Rated 5.0 out of 5.0 by Comfortable bed and clean bathrooms. Comfortable bed and clean bathrooms. Courteous and helpful staff who was able to supply us with extra keys when needed. September 7, 2014
Rated 4.0 out of 5.0 by Comfy and near Disneyland Had a decent and comfortable stay. 15-20 min drive from Disneyland. Though our rooms at other Holiday Inn stays were much better with complimentary breakfast included. September 4, 2014
Rated 5.0 out of 5.0 by Biola Parent This a great place to stay when you are visiting Biola University. September 3, 2014
Rated 5.0 out of 5.0 by Great hotel. We have used this hotel numerous times and will always check here before returning to this area. It is the nearest hotel when visting Biola to see our daughter. Staff is friendly and helpful. The bathroom was well-stocked and the rooms comfortable and clean. The restaurant downstairs is nice, although we did not use it this last visit. It is in the process of changing hands, so I'm not sure what restaurant is going in. We will be back! September 2, 2014
Rated 5.0 out of 5.0 by Very Good Deal with Comfortable Bed Everything very good considering the price, except bathroom fixture, especially the shower header needs an upgrade. Overall very good deal. September 1, 2014
Rated 5.0 out of 5.0 by Rooms and staff excellent Rooms were very clean. Checking in was quick and staff was very friendly. Check out was a breeze as I had the receipt when I got up in the morning. August 31, 2014
Rated 2.0 out of 5.0 by Not What I Expected It was a different experience at this property. I was looking for a quiet room and a place to unwind after an extremely long day. I requested a "QUIET" room, but was placed in the front overlooking the freeway. The AC unit sounded like a jet engine when it kicked in and the train horn overnight was something else. The reception consisted of "wings" and either beer or wine. Pretty slim on the food, unless you enjoy wings. Breakfast had more options...waffle or a frozen food service breakfast burrito. I was also surprised by a lack of refrigerator in the room. Staff said they would get one, but at 7:00 at night, I didn't want the hassle that late. I never could connect to the wifi, but that's why I carry my own hotspot. On the up side, the staff was extremely pleasant and tried to accommodate, but it would have been nice if things were already in place and not playing catch up. August 30, 2014
Rated 5.0 out of 5.0 by Great Oasis during a busy trip! The Friendly staff was ready to serve as soon as I walked in the door. The room was great and very relaxing at the end of a busy day. I will stay there again on my next trip to La Mirada. August 28, 2014
Rated 5.0 out of 5.0 by Comfortable bed and good staff Ease of check in and check out. Friendly staff and helpful with answers to any questions. The restaurant had a limited menu, but food was good. August 27, 2014
Rated 4.0 out of 5.0 by Great! Great hotel. A little rundown but comfortable. Staff courteous, nice. Rooms quiet, clean. August 26, 2014
Rated 2.0 out of 5.0 by Needs updates I have been staying at this property for 15 years and the rooms need some updates (refrigerator, microwave) and the television selection is very limited August 19, 2014
Rated 5.0 out of 5.0 by Good value. Clean rooms. Friendly staff. I was there a few days for a business trip. The room was always cleaned well. The staff was helpful. As always, with every hotel, the only nuetral comment is that there were not enough outlets in convenient places. August 19, 2014
Rated 5.0 out of 5.0 by Great service my stay was very good, good customer service, and the food was great. August 18, 2014
Rated 3.0 out of 5.0 by Overall nice stay, but..... Overall the stay was great for the 2 nights I was there. However, I do have a couple things. I feel the water pressure for the shower, toilet, and bathroom sink was not that great. Also, after the first night, the clean up wasn't that great. I even tipped, but there were still glasses left on the desk that should have been cleaned up. August 18, 2014
Rated 3.0 out of 5.0 by Average value for price Staff were friendly and courteous. Room furnishings, etc. were in-line with price. Mattress was not firm - should be improved. Restaurant appearance and service were below average for a hotel at this level. August 13, 2014
Rated 4.0 out of 5.0 by Our stay The BEST PART of our stay was the customer service from your night desk clerk Nena. She was so accommodating and friendly. She helped our family get a room when we had no other place to stay. We will never forget her generosity!!! Thank you Nena!!! You are the type of employee that all Holiday Inns want in their hotels! I hope you get a promotion or raise for your hard work ;-) August 10, 2014
Rated 3.0 out of 5.0 by Ok Ok place but pool was not available and it was a really hot day and I love to swim. August 9, 2014
Rated 5.0 out of 5.0 by Nice room The gym was nice and the food at the bar was good. August 6, 2014
Rated 2.0 out of 5.0 Hotel needs an overhaul Not happy with the condition of the hotel rooms, service staff was inconsistent and unaccomodating. Will only stay at this hotel again if other choices aren't available. August 5, 2014
Rated 5.0 out of 5.0 by Met Our Needs Just a quick overnight stay; didn't even have breakfast. Fast in; fast out. Our brief time with the front desk staff was friendly and professional. Room was adequate; hated the pillows! They swallow your head and flatten to no support. Bathroom lighting was very dim. Overall, would stay there again without hesitation. I would just bring my own pillow. August 1, 2014
Rated 4.0 out of 5.0 by vacation the property is located 45mins away from LA making travel time high. it is in an industrial area. has starbucks, subway and in n out burger nearby. hotel breakfast needs improvement. the on'y thing nearby is disneyland... free shuttle service from hotel makes it ideal for those visiting disneyland and california adventure parks. July 29, 2014
Rated 2.0 out of 5.0 by Not up to par with other Holiday Inns When we checked in we were handed a paper stating that the pool was out of service for repairs. There was a shuttle service to another facility to use their pool from 1:00-4:00. That isn't very convenient for those of us who like to be able to relax at the pool between meetings, or in the evenings. I felt that we should have been told at the time the reservation was made that the pool would be out of service. The paper said it was out of service for all of July. Maybe a discount should have been offered. It is false advertisement to say you have a pool, when you don't have one that is usable. Coffee and a bagel was $9.00 in the restaurant. A room service tray was outside a door by our room at 10:00 at night and still there at 10:00 in the morning. It was still there at 2:00 in the afternoon. We were told we couldn't use our IHG Rewards unless we booked online. I will not be back to this facility. July 25, 2014
Rated 4.0 out of 5.0 by Overall good quality Clean comfortable room, good group rate, friendly staff. July 22, 2014
Rated 2.0 out of 5.0 by pool closed I stay here due to familiarity and proximity to vendor that I need to work with. Two main reasons not to stay again would be lack of swimming pool in July and ridiculous price ($12.95) for a continental breakfast. I ended up just buying an orange juice from the hotel store. July 22, 2014
Rated 1.0 out of 5.0 by Horrible Experience This hotel completely ruined my day and it happened to be my wedding day!!! staff was very rude, sarcastic, unhelpful and we waited 2 hours in the lobby while our rooms were SUPPOSED to be getting cleaned.. I cannot believe how unprofessional everyone was and how careless the staff was. DO NOT STAY HERE July 21, 2014
Rated 2.0 out of 5.0 by Customer Service I felt that the Gentleman who checked us in needs a class in Customer Service, I felt he was very rude. there was a line to check in. It took me over 30 minutes to check in July 17, 2014
Rated 1.0 out of 5.0 by Overcharged I was overcharged on the price quoted and we had to leave, but they would not give us any credit back. We did not stay. July 15, 2014
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