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Rated 4.0 out of 5 by 213 reviewers.
Rated 3.0 out of 5.0 by Ok, not awful, not awesome Location is good- across from Elephant Bar. Staff very helpful. No fridge :( and room was kind of dated (stain on floor). Will stay again because of IHG points when I'm in the area but really needed a fridge. December 19, 2013
Rated 5.0 out of 5.0 by Home away from Home Once again, a working weekend made better by staying here. I inquired about an up-grade and was PROMPTLY accommodated way beyond my expectations. THANK YOU!!!!! It may be in a bit of a transition right now in regards to the on site restaurant being closed but there is VERY GOOD dining VERY CLOSE. The rooms are always tidy and easy to settle into. Housekeepers always say hello and are smiling. Desk staff know their jobs making check in's a breeze. Coming into the lobby, seeing the fire place burning, is an uncommon pleasure that reminds me of home. Truly one of my FAVORITE features of this hotel. I think this Holiday Inn is a perfect fit for me and I intend to stay here before any other. Great little Gift shop/store in the lobby. They have whatever you might need in there! I have stayed in this Hotel close to 20 nights the past year or so, and I still look forward to each stay. December 19, 2013
Rated 4.0 out of 5.0 by Great location, clean rooms The staff were great. Place was easy to find and parking was convenient. The place was not noisy. Had a great nights sleep December 17, 2013
Rated 3.0 out of 5.0 by Thanksgivng weekend The hotel should have told us that Red Robin was CLOSED!!! No food at the hotel. December 4, 2013
Rated 5.0 out of 5.0 by This hotel hires the friendliest people! Without exception, every person I encountered had a very positive, friendly, helpful attitude. Justin, Meriam, Denise, James and most of all Barrie. Thanks to you all for making my hectic and chaotic adventure a positive one, hotel-wise. November 28, 2013
Rated 5.0 out of 5.0 by Quality Place to lay my head... I have stayed here frequently the past year for business. It is not the fanciest of the IHG line of hotels but I like that the place is clean, the staff are friendly, and it is not trying to be more than it is... A quite, well located, place to stay and work. The fireplace in the lobby is always burning and is VERY inviting to sit and watch the flames. The attached restaurant has closed but there is good dining VERY close even still. November 28, 2013
Rated 4.0 out of 5.0 Restaurant I was disappointed that the restaurant was closed down. The prices for the rom are a little too high to not be a full service hotel. November 25, 2013
Rated 4.0 out of 5.0 by Decent Our overall experience here was good. The main reason we chose this hotel was because it advertised that it had a Red Robin restaurant and that kids ate free. The whole time we were there the restaurant was not open so we had to find other places to eat at. We also found that the beds were quite hard. Other than that we enjoyed our stay. November 22, 2013
Rated 1.0 out of 5.0 by Disappointed The decision to stay at this hotel was for its close proximity to the family functions that were taking place nearby. Also, there was some confidence in the brand of the hotel that it would satisfy our needs. Unfortunately, we found the hotel in great disrepair with many broken and falling apart fixtures. Our toilet overflowed on the first morning. While maintenance was quick to respond to the mess, they offered to dry the contaminated carpet while we were away for the day, but not steam clean it. The very thought was repulsive. We went downstairs the first morning to take advantage of the continental breakfast and the table was destroyed. At 8:30 a.m. everything was wiped out with no signs of refilling or replenishing the offerings. We switched rooms later that day and when we went to use the shower the shower head was broken and water came out in all of the wrong places. They did replace the shower head with a new one, but it seemed that it was one thing after the other. After returning one night from dinner, we went to the ice room to fill our bucket. The room was overwhelmed with the smell of urine. Needless to say, it was gross. Our room was sufficient and the bed was comfortable. However, the broken floor lamp that leaned to one side and the remote control to the T.V. whose batteries were dead were just other signs that a manager is not paying attention to these types of details that impact a guest's overall impression and ultimate satisfaction. This hotel is worked, as they say...time to update, fix and deep clean this overused property. November 20, 2013
Rated 5.0 out of 5.0 by Quick Trip Stayed one night, very impressed with how clean the lobby is. Staff is very friendly and helpful. The room was very clean. Although, not too far from I-5 freeway, very quiet. The bed, very comfortable and had a good night's sleep. Staff in morning very friendly as well. Will be staying here the next time i visit family near-by. November 20, 2013
Rated 4.0 out of 5.0 by Comfortable Stay at a Good Price with Excellent Customer Service My recent business stay at the Holiday Inn in La Mirada California was very pleasant. The hotel is centrally located allowing me to easily call on several customers throughout the LA area. The hotel was clean and well kept although my room seemed overdue for a refresh. The price was very reasonable compared to other hotels in the area including other IHG (Intercontinental Hotels Group) properties. All of the staff was very friendly and happy to help in any way. The Red Robin restaurant that is attached to the hotel had a good menu, the staff provided good service, the food was good and the take-out service was very fast. As a IHG Rewards Club Platinum member I had access to the breakfast and happy hour suite which was very nice. The food selection was good and the hostess Cathy did a great job of servicing the entire room and went out of her way to make everyone feel welcome. I will definitely stay at this hotel again when my travels require me to return to the LA area. November 19, 2013
Rated 4.0 out of 5.0 by Good Business Hotel In town on business. Good experience overall. Good mix of Business and leisure people at the hotel. Young man at the desk did an excellent job with my check-in and check-out. Very professional. Sleep room was comfortable, air conditioner was a bit loud at times but I was able to sleep both nights. Hotel has a restaurant which makes it easy to get a meal without having to search and travel. November 17, 2013
Rated 5.0 out of 5.0 by Cozy and Classy This is a very cute hotel on the inside! The fireplace in the lobby is perfect. Also, Red Robin is accessable from inside the hotel and they are open for breakfast. Big plus for my family! November 17, 2013
Rated 4.0 out of 5.0 by cleaning and bathroom plumbing The overall state of room was good except that drain in shower did not work properly and needed better cleaning water stains all over the place. November 15, 2013
Rated 5.0 out of 5.0 by Love This Place! I really love this place, the staff is so friendly, the whole property is clean and you feel safe. several places to eat and all of them are great. one of the best parts is when someone is outside smoking their are actually signs posted asking that smokers do it around the corner away from the doorway, unlike the property in Buena Park where the whole lobby filles with smoke when people smoking are doing it in the doorway and the managment doesnt care. November 11, 2013
Rated 5.0 out of 5.0 by Great Staff!!! The best part of a stay at this hotel is the Staff. From Adriana and Justin at the front desk to Cathy in the Club lounge the staff always makes me feel like a valued guest. November 11, 2013
Rated 5.0 out of 5.0 by Great staff It never fails . Every visit I am greeted with great friendliness. November 10, 2013
Rated 5.0 out of 5.0 by Quiet and relaxing I had a small getaway from my family for a day. I opted for this location based on the price, they were very reasonable and my stay was peaceful. I only needed it for a day, this place provided all amenities and had a nice Red Robin restaurant and bar downstairs, who doesn't love that! November 6, 2013
Rated 2.0 out of 5.0 by Great Price, but was disgusted with room Was there for Business. Found hair on my bed, had to sleep on top of the blanket. There wasn't any toilet tissue, television was broken. Cleaning came at 9 am , i had the insert not to come in. Mildew smell in the room or was it coming from the bathroom? Have used Holiday Inn many many times, this one was the worst. I cant get over the fact that there was hair in my bed .. gross October 28, 2013
Rated 5.0 out of 5.0 by Great service This hotel had the best hotel representatives. The beds were so comfortable. We actually switched from another hotel. October 28, 2013
Rated 5.0 out of 5.0 by Great place to stay All staff has been nothing but fantastic during all my stays here. Front Desk.....Management....Drivers...Cleaning staff all top notch from my experiences. Especially appreciate Cathy in VIP room. Nice to always be greeted with a friendly smile and hello. (front desk associates the same way). As much as i travel away from home i sincerely appreciate evryone here making it as comfortable as possible during my stays! October 22, 2013
Rated 4.0 out of 5.0 by Nice Property-Below Value This is a nice property. Paid a little too much for this property. Value wise it is not that good, but it is a nice property. October 16, 2013
Rated 4.0 out of 5.0 by good beds/service first room not good, switched and second room excellent. Cathy in reception room upstairs was excellent at all times-she is a real value to this place. Miguel-concierge/bus person very helpful to me printing boarding passes. Overall very good and would stay again. October 16, 2013
Rated 5.0 out of 5.0 by Excellent Service Outstanding service and very friendly service at front desk! October 15, 2013
Rated 2.0 out of 5.0 by Suites are HUGE If your looking for a huge room, this is the place. if, on the other hand, you just want a clean, comfortable, useful room, don't pick this place. The layout is not good for a hotel room. 1 TV, waaayyyyyy across the room, makes it impossible to sit in bed and watch. October 14, 2013
Rated 4.0 out of 5.0 by Very convenient good customer service Room was nice and got upgraded for the same value of a standard room., was able to rest with comfort and enjoyed the convenience of having red robin and the freeway as a great asset. The staff was nice very customer service friendly . October 11, 2013
Rated 5.0 out of 5.0 by regional manager good hotel stay there all the time and get many in my company to stay there throughout the year However I find it ridiculous that there are no points due to a negotiated rate that is no lower than the best rate we can all get on line..........................I am considering changing hotels as NSK stays several hundred nights a year here. No points = no stays from now on please revise policy respectfully October 9, 2013
Rated 5.0 out of 5.0 Best in the area I highly recommend this hotel to everyone in the area. The staff is courteous, yet professional. The Red Robbin is connected to the hotel and their service is good also October 7, 2013
Rated 3.0 out of 5.0 by La trip The facility is older and showed signs if being worn down The room was clean and plenty of space, the bathtub was aged and had some dents in it , no refrigerator in the room. I was on the 7th floor that was to be a business floor but no amenities. The lounge was on the 8th floor but very small the food quality was poor as well as the selection. The gal staffing it seem to not wanting to even what to be their!! The glasses did not seem clean nor was the silverware. September 22, 2013
Rated 4.0 out of 5.0 by Friendly staff Very helpful staff- location convenient for our needs for visiting others in area. Red Robin restaurant very convenient. September 11, 2013
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