Rated 3.3 out of 5 by 80
Rated 4.0 out of 5.0 by ECJ99 Needs a little updating
Only complaint is that the room was a little worn: for example, the sink and vanity were chipped. The towels were tattered and sheets were thin. Did not seem up to the standards of Holiday Inn.
July 13, 2013
Rated 5.0 out of 5.0 by MusicMan86 Clean and Comfortable!
I stayed 2 nights at this property and was very impressed with the cleanliness throughout the building and the comfort of the beds and spacious rooms. Desk staff and maid service were excellent. Pool area was clean with towels available at all times. Great job!
July 11, 2013
Rated 4.0 out of 5.0 by kc13 Great location & room
We loved being downtown & close to restaurants & bars. The breakfast was delicious. However, $3.00 delivery charge + 20% gratuity is excessive. I feel the delivery charge should be no more that $1.00. Also, I feel that you shouldn't charge for parking or at the very least, don't charge your priority club members.
July 8, 2013
Rated 4.0 out of 5.0 by gmapianot Close to convention
We were at this hotel in order to attend a convention at the LaCrosse Center. It was very convenient! The room was very spacious with all that we needed to make our stay delightful.
I had a horrible time trying to add a night onto my original reservation but finally got it made.
The staff should check the cleanliness of the toilet paper holder as when I put in a new roll, I was astonished at the dirt in this small area.
The shower was not good. One way was only COLD and the other way took a long time to get warm and the bath to shower control was stuck onto shower. Ugh. I could hardly wait to get home to my own shower.
Check-in and check-out were great!!!
July 5, 2013
Rated 5.0 out of 5.0 by CalTheRebel Amazing Staff
Four nights in a downtown hotel. The staff was amazing, met my needs and felt like family by the time I left. The food in the restaurant, Buster's, was also great. Best pancakes other than the ones I make. A wonderful wood fired pizza and salad combo. Great food, great prices. The downtown is lovely. Two amazing coffee shops, Julie's and Cabin's. Many little interesting shops and a place for ice cream, Pearl's. And a beautiful river walk along the Mississippi. Performing arts and fine arts center. All with in several blocks of the hotel.
July 5, 2013
Rated 4.0 out of 5.0 by JRandGlenn Overall a nice place to stay.
The hotel is overall nice with the exception of the pictures in the rooms. They are boring! It would be nice to have pics of the river or surrounding scenery. The location is great as downtown is within easy walking distance and there is a nice park across the street on the river ( the park does not allow pets, strange). The staff was very nice and the parking garage is next door. I would recommend the hotel for anyone who wants to be within downtown area.
June 25, 2013
Rated 2.0 out of 5.0 by theguy Tired hotel
From the start - walking into the hotel the sidewalk was dirty and littered. Carpet in hall way is old and dirty. Wallpaper in room was peeling a lot, room is very small. Overall, the hotel needs major renovations, and cleaning. Will find another place to stay in La Crosse.
June 14, 2013
Rated 1.0 out of 5.0 by Wizard26 Stay in La Crosse Wisconsin
Our experience is we had a broken couch in our room and a annoyance (loud people) that keep us up at 2:45 to past 3:45 so not much sleeping going on.
Room rates are a little high for the area
May 22, 2013
Rated 2.0 out of 5.0 by ATGuy Great Staff and Location, but....................
Hotel is a very good location in downtown La Crosse and the staff is very nice. However, the rooms are run down, old and tired. The hotel is a terrible need of a remodel.
May 7, 2013
Rated 3.0 out of 5.0 by Wookiee Rooms need updating
The staff was excellent at this Hotel. My room was in disrepair and was outdated.
May 6, 2013
Rated 5.0 out of 5.0 by Nortsbarandgrill1 Very relaxing
The staff was wonderful. Jean, the bar tender, has the best smile ever!! The food was great and reasonably priced. We will come back.
April 20, 2013
Rated 2.0 out of 5.0 by MCPell Average bed but great staff
The staff was great, parking was a problem. We are in our upper 60's and there is no elevator to assist from the parking garage to the hotel
April 19, 2013
Rated 5.0 out of 5.0 by mary89 Convenient location
Love this Holiday Inn--will definitely stay here again. Surprised that room rates are so high in La Crosse WI though. For such a high rate, I was surprised to be charged extra for parking.
April 14, 2013
Rated 5.0 out of 5.0 by Shelley47 Great pizza, and views!!!
We wanted a quiet get away and this was perfect. We arrived early and inquired about checking in early, they had a room available and were very accommodating to let us check in. Our sons appreciated the extra time in the pool. There was a large conference going on across the street at the LaCrosse Center and many attendees were staying at the hotel, we were so impressed with how quiet the hotel was and really were able to relax and enjoy or visit. We had a corner room and had great views from our room. We will definitely come back.
April 11, 2013
Rated 4.0 out of 5.0 by kukla Comfy beds, noisy neighborhood
You can sink into the beds and fall asleep, but unless you're a super sound sleeper, you don't want a room towards the back because the ruckus of the 530am garbage pick up will shake you out of a good sleep and mess up your day.
April 11, 2013
Rated 2.0 out of 5.0 by rrrrrr Hotel falling apart
I've been staying at this property 3-4 times a year for 10 or more years. The bathroom sink was falling apart, no desk and no good chairs to sit in. Nowhere to work like having a desk. Priority Club member with almost a half a million point and not in a suite.
The food used to be good. The French Dip was horrible rubbery meat with no flavlr and the au jus was only brown water.
April 9, 2013
Rated 3.0 out of 5.0 by KAR85 Comfortable accommodations but unfavorable parking
Didn't like that there was no parking available unless you paid. Though that would be included with the room. Comfortable accommodations otherwise.
April 4, 2013
Rated 2.0 out of 5.0 by Mark4444 Stay in La Crosse
The pillows are small, the bed was hard. The room beside me was noisy and I complained about it and management and they took care of the noise. The parking situation is a disaster! Having to move my vehicle because other people took designated spots is ridiculous! The Holiday in parking needs to be more clearly marked and the punishment for using the incorrect spots needs to be better marked to reduce the general public from using the Holiday Inn parking.
April 2, 2013
Rated 3.0 out of 5.0 by Allison123 Attention to detail
The cleaning person who serviced my room left finger prints on the back of the bathroom door. Since they were present when I arrived there is no telling how long they were there. I think it was powder but don't know for sure...it might have been his/her fingerprints after cleaning! I left a note so hopefully it was taken care of after I left. The 'maid' also didn't leave me any tea, just coffee. As a tea drinker I was disappointed and went down to the front desk to get some. They were out, so I had to ask in the resturant. Since they didn't charge me I was content.
Overall my stay was pleasant. The room was nice and comfortable, although next time I need to remember to not be near the parkinglot as I could hear activity outside my window which woke me up during the night.
March 25, 2013
Rated 5.0 out of 5.0 by SteveMapleGrove Nice place
Other than a weird $3 charge for parking, it's a great place. Comfortable, clean, quiet and perfectly located.
March 21, 2013
Rated 1.0 out of 5.0 by Al50 Underwhelmed by check out staff
This property is older but outwardly appeared to have been updated. Everything went well until I attempted to have a relaxing morning shower before an important meeting, The water to the bathroom was what I would describe as lukewarm. At first I thought the scald protection was not set properly on the bath/shower faucet but the bathroom sink had the exact same temperature. No matter how long you ran water, with the controls to maximum temperature, all you could get was lukewarm water. What totally underwhelmed me was the response I received from the desk staff as I checked out. No apology, no offer for any remuneration to make up for a poor stay and no consideration that this is not acceptable especially for a priority club member. The only thing I received was a thank you for making them aware of it so they could notify maintenance. I have traveled extensively for more than 30 years. This situation could occur at any facility at any time as systems can fail. It is up to the lodging service provider to ensure the satisfaction of their brands loyal customers. I probably won't give up on Holiday Inn but I will never recommend or stay at this particular property again.
March 19, 2013
Rated 4.0 out of 5.0 by Gary27 Good Experience
Clean, well maintained convenient parking and centrally located. The day I arrived the hotel had began a $3.00 per night parking fee. $3.00 is no big deal however, would have been nice to have been told upfront when I made the reservation. I like most who will read this do not like surprises especially when they reach into my wallet. Overall a good experience and I would stay again.
March 19, 2013
Rated 5.0 out of 5.0 by bearmo Great service
`We were delighted with our service in the bar in the evening as well as at breakfast the next morning. The food was good, the coffee hot and plentiful, a morning requirement. The staff was friendly and helpful.
March 15, 2013
Rated 5.0 out of 5.0 by cc99 Great Stay
Nasty snowy day and a 5 hour drive in a blizzard. I was glad for the covered parking garage to pull into. The staff was great and the room was even better. I will be staying here in the future.
March 11, 2013
Rated 5.0 out of 5.0 by jgvale Great Service
Even though I only stayed for one evening, I was treated with the utmosts courtesy and kindness. I would recommend Holiday Inn La Crosse to anyone going there.
January 12, 2013
Rated 1.0 out of 5.0 by Pat45 Dec. 30-31, 2012
We were extremely disappointed in this Holiday Inn. The accommodations were very beat up and used. The hallway had such a distinct odor. There was dust on our tables, dirt in the corners, counter top strip missing, etc. We closed our eyes and made it through the stay. Would not recommend this place to anyone! Not worth the price we had to pay for the one night.
(The other night was on our holiday inn points...also not worth it!!)
January 7, 2013
Rated 5.0 out of 5.0 by gjfroggy Great room and people
The hotel was great.
Staff was very helpful
Had to use the sofa bed and it was also comfortable.
The only complaint was that there appeared to be only one of the two elevators working, and it was busy so wait times were lengthy.
January 3, 2013
Rated 5.0 out of 5.0 by LadyDiCal Location, Location, Location
This hotel is within walking distance to everything. Great restaurants, laCrosse center, & the river. Ther is also great shopping right down the street. Favorites are Coney Island, Fayzes,, Wine Guys, Helms Bar.
The staff is wonderful & very helpful.
January 2, 2013
Rated 4.0 out of 5.0 by nettie88 Great place to stay
I met my daughter and granddaughter at this hotel and we had a great time. The staff was very helpful and friendly, the room was clean, although not as large as we would have hoped. We loved that the hotel was in walking distance to restaurants, shops and other attractions. Great visit and we will definitely be meeting here again!
January 2, 2013
Rated 2.0 out of 5.0 by Sammy63 Room key fiasco
The first room key I was given did not work. I went back to the front desk to get another one. It worked, but someone was in the room assigned to me. Back to the front desk. I was given a room key for another room that did not work. Back to the front desk. This time, the key worked, but it was a much smaller room, although I was told they were upgrading me for my inconvenience with the rooms. Back to the front desk for a 4th time! This time, the key worked and it was the size room I was promised. Unfortunately, it was one of their rooms that had not been remodeled yet and was very beat up. Since I was only there 1 night and had to leave very early the next morning, I took the room. But was not very happy. If I have to go to La Crosse in the future, I will seek other accommodations.
December 19, 2012