Rated 3.0 out of 5.0 by Vicki1 Lousy Service
This hotel is extremely convenient to say when we visit our son at Purdue -- we've stayed there 3 times in the past year. When we travel we enjoy getting breakfast delivered to our room in the morning, it's just a nice luxury and this Holiday Inn has room service. However, in the last 2 out of 3 visits they didn't deliver the breakfast, even though we had our card on the door in time. Not only that, when I called about it, they just said "Awww". Luckily after that the manager called our room and gave us the breakfast free. Another thing that is bothersome is the cleaning ladies are knocking on our door at 9 am wanting to clean our room on the morning of our check out. Can't figure out why they'd do that. Anyway, not sure if we want to continue staying at this Holiday Inn . Unfortunate because we have lots of points for free stays.
June 14, 2013
Rated 2.0 out of 5.0 by Marv2712 Room not cleaned
Had a do not disturb sign on till 10.30 am , when I left the hotel. Got back @ 4.15 and was shocked to find the room a mess ..Informed the front desk, who promised to get it done, initially in half an hour and then after 6.30 pm, when we we out to dinner . Was assured that the room would be back to normal, but was horrified to find, when we got back at 10 pm, that all was done was a basic clean up of the bathroom, with a change of towels. The room was untouched,and the beds were not done. Complained again at 10 pm and the next morning. Received a call from the Guest Relations Manager at 10. 30 am, where I explained the situation. She was pretty good , apologized and gave me a credit of $ 25, which was ok, I suppose. However, I must add that I have stayed at this hotel, ever since my son went to Purdue from 2009. Was disappointed with the service and the indifference of the staff on the evening of the 3 rd of June. I live in India, and the fact that my son was a foreign student at Purdue, means that I have spent over $ 200000/- in the Lafayette area over the past 4 years.Infact stayed at the Holiday Inn Express, Lafayette, during his graduation last month from the 9th to the 12 th of May..Rather unhappy, with the whole experience.
June 9, 2013
Rated 4.0 out of 5.0 by Delicia17 Nice hotel with good location
This is a very nice property. The rooms are very nice and clean. The hotel is in downtown Lafayette. Parking was very easy and close to everything. The swimming pool is nice but has a very small deck area. The attendant who cares for the pool and fitness area was outstanding. he was so professional, respectful and courteous. The front desk staff--not so much. I am a Platinum Priority Club member and thought the front desk staff could be more respectful and pleasant. Though the property was nice, I will never stay here again because I avoid unpleasant front desk staff. My check in was the least pleasant experience ever at a Holiday Inn.
May 3, 2013
Rated 4.0 out of 5.0 by 1stvisit Note that this is about a mile from campus
Considering the distance, the price is not a great value, especially considering it does not include breakfast. Otherwise happy with our stay.
April 5, 2013
Rated 4.0 out of 5.0 by osmom93 little surprise
The hotel itself was nice, and the room was clean. But there was no continental breakfast included and I was surprised to find I had been charged an additional 25.00 for incidentals that may have occurred after the bill was processed at 3AM. So it went to my bank for the additional money and then was removed 2 days later.
I wish when I had checked in someone would have let me know that, but alas. I did ring the front desk to ask about the charge and was informed of it, but a heads up would have been nice.
It's in a nice location in proximity to shopping and dining, but there are other hotels that are closer, and we have stayed at a few of those and they don't charge the *incidentals* charge. So I'm not sure if I'd go back to this hotel.
March 21, 2013
Rated 5.0 out of 5.0 by Bill6552 Very Accommodating
Everyone and everything was very accommodating. Very clean and stylish facility. Nice restaurant, bar, and menu. Well done. Thank you.
March 21, 2013
Rated 5.0 out of 5.0 by MCDORN Visit to Purdue
I booked 3 rooms for 3 nights for my family and was extremely satisified with the property. The front desk staff were very friendly and service oriented. The rooms were clean and comfortable. Would definately stay again and recommend.
March 9, 2013
Rated 4.0 out of 5.0 by mdwa Great Service
When I need to book a conference room at the last minute, the staff came through with flying colors. Thank you all for a great job!
March 4, 2013