Rated 4.3 out of 5 by 80
Rated 2.0 out of 5.0 by Maverickgurl Dirty, slow, inattentive.
The outside and lobby area of the hotel are beautiful. The rooms leave a bit to be desired. The carpet in the first room I was given was so stained and dirty that I asked to be moved. The second room was on the executive floor, although it wasn't an executive room. It was better, however, for seamingly nice as parts of the hotel are, the rooms look a little "overused".
During my stay people in my party experienced multiple service issue. An item that was to be brought to the room took multiple calls and rather than being delivered at 7 pm, was delivered at 10 pm. One room was not cleaned at all on one day; another had the towels taken away but no fresh ones left and there was a used room service tray left in the hallway by a neighboring room for 3 days. My general impression from the staff was that they just didn't care.
I travel a lot. If this was my first stay at a Holiday Inn, it would probably be my last. I have been fortunate to stay in hotels which were much better managed (Peoria, IL; Victoria, TX; San Antonio, TX) so I will continue to use the chain in other cities. Should I find myself in Lafayette again, I won't be staying here.
July 17, 2014
Rated 2.0 out of 5.0 by BUTLERDAWG Bad Housekeeping
I have stayed at this property many times without a promblem..This Stay was horrible.Housekeeping did a poor job of cleaning the bathroom. Room Service Fruit cup was old and not fit to eat....The food usually is the best in Lafayette.Staff has always been helpful and very nice.
Swimming pool is always clean and refreshing. Pillows and bed are really comfortable....
July 14, 2014
Rated 5.0 out of 5.0 by RickFMS Great Service
I am from the Lafayette area and travel there every year in the summer to for business and to visit family. Coincidence...maybe
My last visit to this location (3 yrs ago) I received no recognition for being an IHG member and the service was not quite up to par. Room was okay and food was marginal. But, I thought I'd give it another shot to see if things had changed in the last 3 years and I'm glad I did. Upon check-in I was informed of a room upgrade to 1 of the 3 balcony rooms located at the hotel. Strolled up to the room to check it out and what a great view of the city! The room was quite large and very clean.
Had a few drinks at the bar and dinner. Bartender was very attentive and the food was excellent.
Last few years I stayed at another IHG hotel in the area but due to this last visit I believe I'll be returning to this location from here out.
Thanks very much for the changes made since the last visit. It's obvious management is acting on the reviews and care about their guests and reputation.
July 9, 2014
Rated 5.0 out of 5.0 by JeffK of Central PA Good hotel, great breakfast crew
This is a very nice hotel to stay at. I recommend it to everybody on the project. We will be staying here for the duration of the project
July 6, 2014
Rated 5.0 out of 5.0 by bogie56 Great room
great look and feel for this hotel.
Looks like going back in time when hotels were grand now with the modern touches.
July 2, 2014
Rated 5.0 out of 5.0 by MiaE great stay
We spent 2 nights there for my son's wedding. Everyone was helpful and courteous. Rooms were clean and quiet. Beds were very comfortable! Slept well! We were able to get our 4 or 5 rooms together with no problem. Was very close (1 or 2 blocks) from wedding venue. Thanks for a great stay! Definitely recommend.
July 2, 2014
Rated 5.0 out of 5.0 by SJudkins Nice Place in Downtown Lafayette
I'd recommend this place -- downtown and close to everything.
June 30, 2014
Rated 3.0 out of 5.0 by JUNE629 Please start washing the bedding
It would be wonderful if you washed all of the bedding between guests- or at least when specifically requested by a guest.
June 25, 2014