Rated 4.4 out of 5 by 54
Rated 4.0 out of 5.0 by mdwa Great Service
When I need to book a conference room at the last minute, the staff came through with flying colors. Thank you all for a great job!
March 4, 2013
Rated 5.0 out of 5.0 by Calidora Beautiful room, excellent service
We arrived very late at the hotel after having a rough day of travelling with cancelled and delayed flights and driving through the snow and wind from the airport in Indianapolis. Thank goodness for the wonderful service at the Holiday Inn, the receptionist was very caring and made us feel very comfortable. We received an upgrade to a queen suite which was absolutely wonderful. I just wish we were able to stay for more than one night. I hope that we are able to return and visit Lafayette again, we will defintely stay at the Holiday Inn again.
February 25, 2013
Rated 5.0 out of 5.0 by pat401 Best in Lafayette
We have tried other facilities when this one was not available.
This is the best, cleanest, best fresh food and friendly staff.
I feel I can relax and be comfortable.
February 24, 2013
Rated 4.0 out of 5.0 by runtored cozy, quiet
The location was convenient to restaurants in Lafayette but a drive to West Lafayette and Purdue campus. The benefit of this is that at night, it is very quiet especially on the back side of the hotel. The parking lot is small, but ample street and garage parking are available. I had breakfast included in my rate. The buffet was uninspiring, so I opted for the oatmeal. The coffee was good and a full carafe and to-go cup were always provided. Additionally, the lobby was always stocked with water and coffee/tea. My room was a corner room with a sitting room and king bed. It was quite spacious although the shower was small and didn't have a tub. The elevators were very slow and the stairs did not actually lead outside which was frustrating. The fitness center is cramped and had some broken equipment. The pool looked clean, but I did not use it.
February 21, 2013
Rated 5.0 out of 5.0 by garmar wonderful experience
upgrade really nice - very good service - would highly recommend
February 17, 2013
Rated 5.0 out of 5.0 by Sampson Great place to stay!!!
I was very pleased with our stay. The staff was very nice.
The food at Toscana was very good and was priced right.
Rooms very clean !!! Great Beds ,very comfortable.
February 5, 2013
Rated 5.0 out of 5.0 by Larry1234 December stay in Lafayette
The overall experience was very good. Check-in was fast and easy and all staff members were courteous and helpful. The hotel location was convenient to nearby restaurants.
December 18, 2012
Rated 5.0 out of 5.0 by xxjtxx Great place to stay
I stay here up to 4 times per month. I've never been disappointed in the service. It's always pleasant and enjoyable to stay here.
December 17, 2012
Rated 5.0 out of 5.0 by LadyDi21 Very nice hotel
This was a very nice property. The rooms were clean and beds were comfortable. The lobby was very impressive. The staff was very pleasant and accommodating.
December 9, 2012
Rated 5.0 out of 5.0 by Jenn82 Wonderful Hotel
Hotel staff is very friendly and helpful. Room was wonderful and beds are great. Will stay here again for work and traveling to visit family at Purdue!
December 8, 2012
Rated 2.0 out of 5.0 by Customer1234 My Recent Stay
Nice facility. However, the restaurant is poorly managed. The staff seems to be poorly trained, the breakfast buffet is very poor in terms of selection and quality.
At the front desk, some staff cannot seem to solve problems. If they can't solve the problem, they are not willing to find out how they can solve the problem. They are not empowered with any authority.
Until this improves, I do not plan to return
November 15, 2012
Rated 4.0 out of 5.0 by RJinKC Comfortable Room; Service Question
Overall my stay was very nice. I support the program of not changing linens every day; however, I was disappointed that the coffee service in my room wasn't replenished daily. I used it the first morning and it wasn't cleaned and restocked for the second day. I thought that it should have been.
Also, if there was something posted somewhere that stated the Sunday morning breakfast at Toscana was a higher cost than other days of the week, no one in our group saw it. We were all surprised when we got our checks that morning to find that it was $5 more than the previous day.
November 7, 2012
Rated 5.0 out of 5.0 by Thomas45 Great!
This simply has to be the greatest Holiday Inn ever!
October 31, 2012
Rated 5.0 out of 5.0 by NLSUPT Only Place to stay in Lafayette
This is by far the best hotel in the greater Lafayette area. It is always very clean and the staff is always exceptional. The rooms are a nice size and up to date. The staff is always willing and able to assist with every detail. I have stayed here and at numerous other places in the Lafayette area in the past five years and I always stay here when rooms are available.
I have never had a negative experience here and if anything is ever needed or if any minor inconvenience should occur the staff goes out of their way to correct the situation. The entire staff, from the front desk, to the bar area, to the maids, etc. are always up beat and pleasant and make us feel welcome. You will not be disappointed with the H.I. City Center if ever staying in the Lafayette area!
October 19, 2012
Rated 2.0 out of 5.0 by purduetim Unresolved Problem
My wife and I had stayed at this property in the past, but not for a few years. Because of its excellent location, we decided to stay here again. This will not be repeated. On our first night's stay, we had a greal deal of difficulty getting consistent hot water in the bathroom (which is, by the way, poorly desiged and equipped). This was reported to the front desk. Later, we were told the problem had been fixed. We neglected to check this out until the following morning, when we found the problem had not been fixed. It is hard to believe that someone on the hotel staff couldn't have checked the room while we were absent to verify that the problem had, indeed, been taken care of.
While we were told that a partial credit would be issued for our stay, as of this writing (six days after we checked out), such credit has not appeared on our credit card account.
There are way too many good properties to stay at in the greater Lafayette area for us to ever return to this Holiday Inn.
October 19, 2012
Rated 5.0 out of 5.0 by Megs Great service and location
I live in Lafayette but was hosting a bachelorette party with a number of out-of-town guests. I know the Purdue/Lafayette area well; this hotel provides a good location for visiting Purdue University and the downtown area. The hotel is within walking distance of a few great restaurants downtown. The service was great; we asked to rent a refrigerator last-minute and they brought one up immediately. The beds were comfortable as well.
October 9, 2012