Rated 4.3 out of 5 by 122
Rated 4.0 out of 5.0 by BigBenCambridge Cracking location, good value, great staff
The hotel is a in excellent location, the staff are friendly, the reception area has coffee. That is all.
December 12, 2014
Rated 5.0 out of 5.0 by divinemercy Very Pleasantly Surprised by this Great Hotel in Laguna Beach
I mentioned in one of the previous specific hotel feedback questions that the hotel exceeded my expectations in value, location, and condition/impression of the facility (lobby, grounds, room, pool, and courtyard). In addition, the friendliness and professionalism of the staff was excellent. I have already recommended this hotel to friends and colleagues.
It was much better than expected, and was beautiful.
November 24, 2014
Rated 5.0 out of 5.0 by Pippin2005 Great Location
The hotel is in a great location, close to the lovely beach and only a few minutes walk from the centre of Laguna.
The hotel is nice and small and very comfortable. There is a lovely pool and a nice bar and restaurant.
November 22, 2014
Rated 5.0 out of 5.0 by heartzinaz Excellent value in Lagua Beach
We have been visiting Laguna Beach since 1982 when we were married there. Additionally we lived in the area for a number of years. So we are familiar with hotels in LB.
We found the Holiday Inn LB 2 years ago. It is a true value.
The staff has been very nice and helpful.
The location of the hotel is good though be careful getting a room on the Cleo Street side (south side). It can be a tad noisy.
The restruant below check in has been rated the best Italian of Orange County in 2014. Great value. Better fare and pricing than the beach side places like the Deck.
Recommend this to the savvy traveler.
November 12, 2014
Rated 5.0 out of 5.0 by Tyber Remarkable "Retro" hotel
This is a spectacular property and one I would highly recommend.
It has a spectacular location, great ambiance and wonderful personnel. While the rooms may appear small, the comfort level
is very high. We had a great stay at this property.
November 9, 2014
Rated 5.0 out of 5.0 by timz123 Holiday Inn Laguna Beach
Great Value. The attached Mare cafe is not to be missed. A hidden jewel.
November 4, 2014
Rated 2.0 out of 5.0 by So_Cal_Peach Not A Pleasant Experience
Hotel check-in staff (ladies) were not cordial and extremely rude. Room was not ready as guaranteed by reservation. Overall common area was always wet and slippery. I would suggest that the Holiday Inn provide extensive training in customer service for all check-in staff.
Best Experience: Mare Culinary Lounge which is a separate entity not related to Holiday Inn but attached as the providing restaurant and lounge. I have too say that Jenna and Jillian were both awesome in the customer service area and made sure that our experience was a most enjoyable one with their smiles and easy conversation.
October 26, 2014
Rated 2.0 out of 5.0 by Dis-satisfied Guest Poor Room Location
We will not be returning to this hotel. Room 23 is in a basement-like environment with no natural light coming into the room. The room was so small that the door hit the bed when you came into the room. We found two roaches in the bathroom. When asked if we could switch rooms, staff was not accommodating.
October 20, 2014