Rated 4.3 out of 5 by 116
Rated 2.0 out of 5.0 by So_Cal_Peach Not A Pleasant Experience
Hotel check-in staff (ladies) were not cordial and extremely rude. Room was not ready as guaranteed by reservation. Overall common area was always wet and slippery. I would suggest that the Holiday Inn provide extensive training in customer service for all check-in staff.
Best Experience: Mare Culinary Lounge which is a separate entity not related to Holiday Inn but attached as the providing restaurant and lounge. I have too say that Jenna and Jillian were both awesome in the customer service area and made sure that our experience was a most enjoyable one with their smiles and easy conversation.
October 26, 2014
Rated 2.0 out of 5.0 by Dis-satisfied Guest Poor Room Location
We will not be returning to this hotel. Room 23 is in a basement-like environment with no natural light coming into the room. The room was so small that the door hit the bed when you came into the room. We found two roaches in the bathroom. When asked if we could switch rooms, staff was not accommodating.
October 20, 2014
Rated 5.0 out of 5.0 by chsmiller Clean, comfortable and great location
The most impressive thing about this hotel was it's location: across the street from the beach and just a few blocks away from the city center. Clean comfortable rooms. For a Holiday Inn, it exceeded my expectations.
October 8, 2014