Rated 4.5 out of 5 by 92
Rated 2.0 out of 5.0 by Brystar Customer service wasn't adequate
We were given a room and it was all tore up. Went back to the desk and the person called someone from walkie talkie. They confirmed room wasn't ready. We told them we needed a room ASAP becasue we were late to get my son to his game and needed to check in. He said it would take 30 minutes. We asked if there was another room and he said no. My wife told him what was going on he still said no. We wouldn't let him off the hook with that answer and he found us something. Why did it have to go that far. There were other things too.
June 18, 2014
Rated 5.0 out of 5.0 by AnneC6.18.2014 Perfect Hotel for Business Trips
Easy to Access
Nice Breakfast in the Morning
June 18, 2014
Rated 5.0 out of 5.0 by EvilElf Fantastic Vacation
Just wanted to get away for a few days mid-week to relax. All we wanted was a pool, the ocean, and a pier to fish from. We lucked into finding this hotel. 3 teenage girls, plus my wife and I. We also had my wife's service dog traveling with us. This is a pet friendly hotel, and they always had treat bags out for the dogs (a snack and a poop bag).
The staff was fantastic. Always friendly and helpful. When we asked about a location, they immediately pulled it up on the computer and printed out directions. Anything we needed (extra towels, shampoo...) they gladly provided. Even when I was looking at the attraction brochures many hotels stock, they came over and asked if there was anything they could help me find. I've never had that happen before.
Room was always clean, and was very comfortable. Even had a balcony. While the view was nothing special, it was nice to sit out there. We were on the 3rd (top) floor, and it was very quiet.
Pool was nice, very relaxing. Even though we didn't make use of it, they had a lift at the pool for disabled individuals. No spa here.
Breakfast room was open 24/7. Breakfast (6:30-9:30 weekdays) was fantastic. Items varied slightly from day to day. Pancakes, sausage, ham, cinnamon rolls, hot & cold cereals, fresh fruit, yogurt, bread & bagels, juices, biscuits & gravy, scrambled eggs or cheese omelets. Really a great buffet, and always stocked. During non breakfast hours, there was always coffee & tea available, and most days fresh fruit.
Location was easy to find if you use the hotels directions. DO NOT try to get directions from online or GPS. Down the hill (easy walking distance) is a shopping center with a 99¢ Only Store, Del Taco, Stuft Pizza (really good pizza!) and many other stores. And you're only about a mile from the beach. The front desk will loan you towels and supplies for the beach. Just ask.
Unfortunately, the fishing wasn't great at the pier (which was about 3 miles away). Caught some small fish, and a small shark, but tossed them all back. It was still relaxing, which was the whole point of the trip.
June 16, 2014
Rated 5.0 out of 5.0 by Sprint car racer Perfect stay
one of the best hotels I have ever stayed at. Every staff member shows great pride in their work..Highly recommended
June 16, 2014
Rated 5.0 out of 5.0 by donotwantto Great Place
Excellent branch. Very clean , good internet, friendly people.
June 15, 2014
Rated 2.0 out of 5.0 by jb snapper definition of mediocre
I would fire anyone satisfied withe a mediocre performance. this place was mediocre. nothing screaming at me to go to the front desk and demand finding another place, etc. But the common areas were dirty; room in sore need of all new furnishings; porch included afilthy area. surroundings were great if you drive to the beach, etc. only stay here for work, business, or family events needing accomodations.
June 13, 2014
Rated 5.0 out of 5.0 by jazzycouple jazzycouple
Address rather difficult to find, but hotel great, service wonderful, and nicely appointed, clean room
June 7, 2014
Rated 5.0 out of 5.0 by Mark C. Exceptional Service!
Staff was very personable and went out of their way to meet our needs. Holiday Inn Express is my 1st choice in Hotel accommodations for business and pleasure.
June 7, 2014
Rated 3.0 out of 5.0 by ddnftc Comfortable, convenient hotel (if you can find it)
The San Clemente North Holiday Inn Express was very convenient for my recent stay in San Clemente. The room and facility were clean and comfortable. The only problems I had were finding the hotel in the middle of the night (my navigation directed me to the neighborhood behind the hotel, which was stressful since I am unfamiliar with the area) and the breakfast provided was, in my opinion, horrible. I would recommend getting breakfast somewhere else and possibly call the hotel before you arrive to get directions. The front desk person told me they have tried to get the directions corrected with Google maps, but haven't been able to at this time. In their defense I would say the front desk person did stay on the phone with me and directed me to the hotel which I really appreciated. I will stay here again when I visit San Clemente.
June 4, 2014
Rated 5.0 out of 5.0 by Lorraine31 Excellent
The staff, surroundings and breakfast were AWESOME!
The only thing missing was a Jacuzzi. I will definitely stay here again. I can't wait!
June 4, 2014
Rated 5.0 out of 5.0 by transplant Nice Location
Convenient location and beautifully appointed hotel.
June 3, 2014
Rated 4.0 out of 5.0 by Fallon13 Room and breakfast were very nice
I recently used miles I had to stay here with my husband and our 9 month old son for a mini getaway. The rooms and breakfast were great the staff was very nice. The only negative I had was that I was really looking forward to taking my son into the pool for his very first time. I liked that the pool was saltwater instead of chlorine for his delicate skin, unfortunate both days that we were there the pool was closed. So I was very disappointed as that was the one thing I was looking forward to was relaxing by the pool and taking my son in the pool for his first experience. Other then that our experience was great. I would have given all 5 stars, if I got everything I was hoping for.
June 1, 2014
Rated 5.0 out of 5.0 by VeV0 Outstanding staff and well kept up facility
We stayed recently in the flagship IHG property in Paris and our needs were much better addressed in San Clemente.
May 31, 2014
Rated 5.0 out of 5.0 by Jessie74 Comfortable room and friendly staff
We stayed at this hotel after reading positive reviews about it. We knew we might have some trouble finding it because of its hidden location in the back end of a shopping center. There is one sign at the end of the street with another smaller "lodging" sign next to it pointing guests in the right direction. A few suggestions: More signs along the way would be very helpful just so people know they are on the right track. Maybe even the hotel logo or word "hotel" with an arrow on the pavement leading you toward the driveway. Installing stop signs near the lower parking lot because it is difficult to see cars coming up or going down the driveway. And putting a ramp at the lower level back door entrance to the hotel so you don't have to lift your heavy luggage up the steps. Other than that, the rooms were nice and clean with updated furniture and paint and a very comfy bed. Glad there was a frig, microwave, and coffee pot. Alan at the front desk was friendly and made us feel welcomed as soon as we walked in.
May 30, 2014
Rated 4.0 out of 5.0 by Domo65 Softball tournament Stay
Alan at the front desk was terrific! Very friendly and helpful.
This facility needs a Jacuzzi/Hot Tub!!!!!
Maybe a bar/lounge area.
May 29, 2014
Rated 5.0 out of 5.0 by Ms CJ Friendly staff and comfortable rooms.
Very welcoming staff from check-in to check-out. Beautiful rooms with comfy beds and large pillows (not square ones). Best breakfast ever! Will definitely recommend it to family and friends.
May 28, 2014
Rated 5.0 out of 5.0 by Harley12 Excellent ambience and service
A truly unique Holiday Inn Express in the Spanish hacienda style. The staff were outstanding, and the hotel is comfortable and very relaxing.
May 19, 2014
Rated 5.0 out of 5.0 by Victorian Comfortable bed
Staff were exceptional. Everyone was so friendly and helpful. We have stayed there before and would certainly return when in San Clemente.
May 13, 2014
Rated 4.0 out of 5.0 by lodom April Vacation
We had originally scheduled an 8 day vacation to Carlsbad, Ca. and we scheduled to stay at Ramada Inn. This was a mistake since the beds nearly killed me. We changed our reservations to Holiday Inn Express in San Clemente, Ca. and it was night and day. Of course we paid more for the better accommodations, but it was worth every penny. The Holiday Inn was very clean and the king size bed was wonderfully comfortable. The breakfast choices for multiple days was a bit less than what we have had in comparable hotels. Overall, we will always use Holiday Inn in the future.
April 22, 2014
Rated 5.0 out of 5.0 by Logan0623 Great staff and service
I was very impressed with the service that the staff provided and how accommodating they were. A great place to stay and relax!
April 11, 2014
Rated 5.0 out of 5.0 by Jaydizlle Freakin Awesome!
Clean, friendly and the breakfast was amazing!!! Definitely will come back!!!
April 10, 2014
Rated 5.0 out of 5.0 by Lady D Friendliness of the staff, so warm .
We were comfortable from the 1st step thru the front door. Honestly, everything was perfect... we had no complaints. Breakfasts were very good. lots of choices. I'll be back, and certainly will recommend it to family, and friends.
April 10, 2014
Rated 5.0 out of 5.0 by wjjump Excellent staff and facility
The location in San Clemente is near the freeway, but very quiet and the staff is friendly and accommodating. The staff provides beach chairs, umbrellas, and beach towels for your trip to the many beaches close to the hotel. Nice size pool in a courtyard with shade and sun. Breakfast has lots of variety and was always hot. Staff really made the difference with warm greetings and accommodated every request.
April 8, 2014
Rated 5.0 out of 5.0 by Chris G A little hard to find but once you are there it's really nice
The driveway up the hill is a little hidden at night, but once I found it and made my way up the hill, the hotel was everything I expected and more. The rooms had a really nice tile entryway that added a bit of elegance to the room. Internet, water pressure, TV, Air all worked great.
March 20, 2014
Rated 5.0 out of 5.0 by Rocker43 Highly Recommend
From the moment you check in it is clean, friendly and quiet. One of the best sleeps in a hotel I have experienced in quite some time.
March 9, 2014
Rated 5.0 out of 5.0 by Christene Great, Consistent Experience!
Have experienced this hotel, both personally and with family, this hotel is consistently clean, friendly and hospitable! Great selection for breakfast.
Would recommend to anyone visiting San Clemente to make this your hotel with confidence and satisfaction!
March 8, 2014
Rated 5.0 out of 5.0 by Ben11 Lack of Sun
I really enjoyed this property - very nice feel, much like a small boutique hotel. 2 areas of disappointment, but not deal breakers:
1 - lack of sun at pool, Pool is in small courtyard of building with a lattice overhang so sun was hard to find
2 - could hear noise from other rooms - above and beside
February 24, 2014
Rated 5.0 out of 5.0 by HighwayHauler One of the Nicest HIEs anywhere
This place is fabulous, it's built on the side of a mountain and overlooks a good part of San Clemente. It's not your typical Holiday Inn Express as it was an existing resort hotel that was purchased, updated and reopened as an HIE. Service was excellent and my room was lovely. I will stay here anytime I'm in the area.
February 6, 2014
Rated 5.0 out of 5.0 by VeV0 Very Well Maintained, Excellent Value
We highly recommend this hotel. It is VERY clean and the linens are not only well laundered but also well pressed (as opposed to in some of the more upscale IHG beach properties within 2 hour radius of LA.
February 5, 2014
Rated 5.0 out of 5.0 by Jamaican John This Hotel was great
I stayed in this hotel for the first time and I have to say it was one of the best Hotel I have stayed in. I was able to sleep in and stayed comfortable. I would recommend this hotel to my friends and families.
January 27, 2014