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Rated 4.5 out of 5 by 1346 reviewers.
Rated 5.0 out of 5.0 by Business AND Pleasure It can be hard to focus on a workshop training when you are in a place like Orlando, but Holiday Inn makes it easy. Not only was the hotel staff professional during the training seeing to our every need, but the furnishings and ambiance allowed me to relax at the end of the day. We utilized the shuttle that goes to the attractions which was o.k., but you'll need to allow extra time for the travel as they have many more stops to make before you get to your park. They say it leaves every half hour, but it was longer than that on two occasions. It's not a hard and fast schedule. We only had one lunch and one breakfast at the hotel. Lunch was good, but clearly there were previously children where we were seated for breakfast. It happens. June 27, 2016
Rated 1.0 out of 5.0 by Shouldn't Have Stayed Here Let me first say that we are Platinum Member and always stay at IHG hotels when we travel. My son graduated high school this year and wanted to take a nostalgic trip to Disney World to celebrate before he starts college. Rather than booking a resort, we decided to stay loyal and stay at the Holiday Inn at Disney Springs which is actually on Disney Property. I read some reviews about it and called the hotel about the bus service to the parks and was told that the bus service runs every 30 minutes which sounded fine. What they DON'T tell you is that the bus service runs for 4 different hotels and goes to 2 Disney parks so it is a huge delay coming and going depending on which parks you are going to. For example when we went to Animal Kingdom we had to go to Magic Kingdom first and then go all the way across Disney Property to get to Animal Kingdom and be dropped off. Then when being picked up the bus was already full from Magic Kingdom guests when they arrived to pick us up at Animal Kingdom so there were a ton of us having to stand the entire drive home which is a long way - especially after being on your feet and walking all day. On one of our first days there we were at Hollywood Studio's and the bus was supposed to pick up at 5 after the hour and 35 after the hour. We arrived at the pick up location at Hollywood Studio's at 10 minutes before 3:00 PM and no bus ever showed up until the 3:35 PM bus meaning that we sat in the extremely hot sun for almost an hour before getting our bus. When our driver arrived I told her that the 3:05 bus had never arrived and she told me that I would need to complain to the management at the Holiday Inn about it and that they would contact Mears and let them know. When I arrived back at the hotel, there were several people at the front desk so I decided to wait. After about 30 minutes I called down to the front desk and asked to speak with the manager. I was informed that the manager was busy and what did I need her for. I explained the situation and asked again to speak with the manager. I was on hold for quite some time and then told that the manager was too busy to speak with me and would I like her voice mail. I said yes and left a detailed voice mail on the Director of Rooms voice mail (this is the manager I was directed to). I asked for a return phone call and never received one. On our way back to the park, I stopped at the front desk and asked for the manager and was told that she had just left for the day. I expressed my disappointment that she left without speaking with me and the front desk person told me that she would send an email to that manager and let her know and also make a note of what happened and that the manager would certainly get back with me the next day. I never heard from this manager during my stay at all - in fact no manager contacted me at all. We arrived very late Saturday night/early Sunday morning and this happened on Monday. We didn't leave until the following Saturday so there was 6 full days for the manager to get in touch with me and she never bothered. On another day, the driver who took us to Animal Kingdom acted like we were out of line for asking what time to expect the bus to pick us up and we were told that the times would vary across the day and no way to tell. VERY rude but again I couldn't even address this with the management of the hotel because she didn't care enough to return my phone call. I would also like to note that we never received a newspaper on any day that we were there despite seeing newspapers outside other peoples doors and - again - we are Platinum members. While the staff here wasn't unfriendly, they were certainly not "Disney friendly" and we were very disappointed all the way around. The property isn't maintained as well as it should be and the room that we were in was tiny and the bathroom even tinier. It was definitely not comfortable for 4 adult sized people (my kids are both 6' and over) We have never had this type of experience at an IHG property where the manager just doesn't bother to respond and we will never stay at this property again nor would we ever recommend this property. June 22, 2016
Rated 5.0 out of 5.0 by Great location Entire family enjoyed our relaxing stay here. Close to Disney Springs and quick drive to Disney World. Also has shuttle service to Disney parks. Kids enjoyed daily Mickey Waffles. June 21, 2016
Rated 5.0 out of 5.0 by Lugar agradável, limpo de bem loicalizado Bom hotel, quarto muito limpo e confortável, estacionamento pago, café da manhã muito bem servido e agradável, serviço de lavanderia em alguns andares, área da piscina limpa e silenciosa. June 21, 2016
Rated 5.0 out of 5.0 by Loved hotel The hotel was located in a very safe and convenient location. The view from the balcony was great. Could see hotel pool and Disney Springs as well as a couple of fireworks shows from the balcony. June 21, 2016
Rated 5.0 out of 5.0 by Excellent hotel in the Disney Spring Area, worth staying I stayed here with my family for 3nights and 4 days. I really feel excellent hotel in the Disney Spring area as you can always have free shuttle to Disneyland Theme Parks and shopping malls also. Doisney Spirngs shuttle is aslo available from 6 PM onwards but you can literally walk for the same in 5 mins. Swimming pool is very nice and really enjoyable. Breakfast was OK as i didn't find any difference in 3 days as they are serving same breakfast and having no different varieties. If you have not included breakfast in you package than it will cost you 22USD plus tax and graduity but it is always wise to take Breakfast Package. Be sure to carry water bottles with you as hotel is not at all providing complimentary drinking water bottles even not 2 bottles per day as other hotels are doing. I really recomend this property for Disney Vacation. June 14, 2016
Rated 4.0 out of 5.0 by Comodo Cumplio las expectativas, muy limpio y confortable June 12, 2016
Rated 5.0 out of 5.0 by Disney Springs Have always enjoyed Hotel. The formal nature of this rating system is quite annoying and will probably limit my enthusiasm to complete one of these surveys again. June 8, 2016
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