Rated 4.5 out of 5 by 438
Rated 2.0 out of 5.0 by Mitch H Cold showers and poor service
I was part of a week long conference. For three days we had cold showers in the morning. Requesting wake up calls yielding 60% success. I requested a taxi for a early morning departure with the bell hop the night before. In the morning the front desk had no idea whether or not a taxi would arriving to take me to my flight, but was more interested in making sure that I knew if I missed my flight the Hotel would not be responsible. We had approximately 70 people at this annual conference, that were staying at the hotel, and I can say with confidence that we will not be returning.
February 23, 2014
Rated 3.0 out of 5.0 by Like my showers Average
I stayed at this hotel for a conference. I've stayed at multiple Holiday Inns around the country. This one is more "upscale" in appearance than others. The staff was courteous. Room was clean. Food was delicious. The biggest downside to our entire stay...
The boiler broke on the first night and was supposedly "fixed" on the second day of our stay. We stay 5 nights...no hot water for 4 out 5 nights. This was AWFUL. In addition, the cable in our room was faulty. It wouldn't stay on long enough to watch a full show. We were informed by our conference the entire hotel was experiencing a lack of hot water so we assumed the hotel was aware of the issue. When we checked out, we requested a discounted rate...nobody likes cold showers (especially for 4 days). We were informed the hotel would only discount 2 of the days because the "boiler was fixed" and if we had cold showers we should've "taken a shower at a different time because the hot water doesn't make it up to top floors".
Bottom line: clean, nice decoration, good food but wouldn't stay here again for the price. If you chose to stay here, don't ask for a top floor because the hot water "doesn't make it up to the top floors".
February 22, 2014
Rated 4.0 out of 5.0 by marina o Great hotel, but...
We were satisfied with all of the amenities that the hotel had to offer, however, we will never return, nor will we recommend to any of our family or friends, because we were not happy AT ALL with being charged $12 per day to park in the hotel lot.
February 21, 2014
Rated 1.0 out of 5.0 by Mad Traveler Poor service
We were able to get an early check-in and found out the hard way why. The room was tucked away in the corner of the 2nd floor over looking the pool (sounds o.k.) It got '0' sunshine on the balcony, after a few hours had passed we called the front desk and requested to be moved. It was still before 4;00 pm They said they were booked and for us to try back tomarrow, we did. and they said they were still booked. I sat in the lobby and watched over a dozen people check out. they could of easily moved us and put a new cust in our old room whom may not been there to enjoy a sunny balcony.needless to say we were there for 3 full days and no effort was givin to change our room. Not what we expected as a platinum member. Will never go back ! AND we will stop using ING Membership altogether
February 20, 2014
Rated 4.0 out of 5.0 by Mickey500 Very friendly staff
The room was small for 3 with hardly any wardrobe hanging space but very clean with comfortable beds. But the staff more than made up for that. Every member of staff greeted you with a smile when you walked past them including the housekeeping staff. Front desk staff were very friendly and welcomed you back after a long day at the parks which was nice. The buffet breakfast was good and also the closeness to the parks. The shuttle bus was a great bonus but sometimes late and a bit of a long drive going to 2 parks on one trip. Would be better to have one bus per park. Again drivers friendly and helpful. Stayed here after 2 nights at Hard Rock Hotel at Universal which was much more expensive and staff there were nowhere near as friendly or helpful as the staff at the Holiday Inn. Would recommend it.
February 19, 2014
Rated 5.0 out of 5.0 by G & D Outstanding Service
My husband and I just returned from a four night stay at the Holiday Inn - Lake Buena Vista and we have nothing but good things to say. The staff were all genuinely friendly and their guest service was outstanding. Absolutely everyone from the front desk to housekeeping to the bartenders and valet guys were wonderful.
It was clean, comfortable and beautifully decorated with lovely unexpected touches such as the heart shaped candies we found on our bedside table on Valentine's Day. The pool and hot tub are really pretty and the hotel could be considered a destination on it's own.
It's a two minute drive to a grocery store and restaurants and a five minute walk to Downtown Disney - the location was perfect! In fact our entire stay was perfect.
February 17, 2014
Rated 5.0 out of 5.0 by MC2014 Group Booking
Had a large group and I know it is sometimes difficult to get everyone taken care of but The Holiday Inn did a fabulous job. We had our rooms together and they were ready when we arrived. They were very helpful and the valet person was wonderful with helping us with our rental vans.
Thank you again and we will be back next year.
February 17, 2014
Rated 5.0 out of 5.0 by Peter 18 Friendly staff, great breakfast,nice pool,very close to downtown Disney
My wife and I were very pleased with our overall experience.Darrell was particularly helpful in making our stay enjoyable.
February 16, 2014
Rated 5.0 out of 5.0 by Darling67 Overview of hotel
My family and I stayed there this past week for just one night....we rented room 1110 and 1112. Everything from the reception desk to our rooms to all the staff and especially "Pablo" made it and our family feel special. We took their shuttle to Disney World and downtown and the next day Pablo said we could have a late checkout till 3 pm so we all relaxed around the pool till around 2 pm and then went to Dinosaur World which the little boys really enjoyed. Also those rooms were perfect to watch the fireworks from the Magic Kingdom at 8 pm. We will definitely return there next year so thank you everyone!
February 15, 2014
Rated 4.0 out of 5.0 VALET
Everything was great until one morning my wife went to ask the valet parking attendant if he could give her the parking code again to park our car because we lost the number.
The valet attendant gave her a hard time with a negative attitude. He finally provided the code after he questioned her 3 times without looking at his records first.
We go to Disney to have a good time and be happy about the environment, but that morning experience was not good for my wife (happy wife, happy life).
The name of the valet attendant is Alex.
Last thing, one night i wanted to buy a soda from the vending machines in the hallways and some of them weren't working and some were all sold out.
February 13, 2014
Rated 4.0 out of 5.0 by GoofyGran Comfortable bed, friendly staff, but unreliable internet connection
This is a nice hotel with a beautiful pool and (except for one person) an exceptional staff. The food was delicious at breakfast and nicely prepared and served (I ordered from the menu rather than doing the buffet).
The location is great for walking to Downtown Disney.
I did not like having to pay for self-parking, but it is what it is.
My room was very comfortable. The first day my toilet was running and I called the Front Desk. Within minutes, they had someone up there fixing it. I had to go out, but when I returned, all was well and no further problems.
My only frustration was an extremely unreliable internet connection. There is just not enough bandwidth to handle the number of people using it, especially in the evening.
February 13, 2014
Rated 2.0 out of 5.0 Nice hotel but poor service
The dinner waiter was never around. The house cleaning crew (a gentleman ). Banged on the door at 10 am. He walked in while my sister was taking a shower and was upset about it and stormed out saying (oh god!). We told the front desk but we do not know what came out of it. We will never come again. How unfortunate.
February 12, 2014
Rated 5.0 out of 5.0 by Margaret56 Clean & Friendly
We enjoyed our stay at the Holiday Inn. The room was clean and the staff was very friendly. We were greeted immediately when we arrived. The pool was wonderful especially for our 3 year old grandson because it was a "zero" entry pool. It also felt heated. We walked to Disney Village and always used the bus service provided by the hotel to the other Disney attractions (right on time every half hour).
February 11, 2014
Rated 4.0 out of 5.0 by TexasGirl63 Comfortable, clean, and close to all Disney activities
We took our 3-yr old grandson on a trip to Disney and were very pleased with this Holiday Inn property. The rooms were clean and the beds were very comfortable. All employees were friendly and helpful.
Restaraunt was a bit slow and seemed under-staffed but food was good.
We would highly recommend this property!
February 11, 2014
Rated 5.0 out of 5.0 by MinneFreeze Minnesotan's Thaw Out
We have stayed here numerous times since their re-opening. Great location and the facilties were in great shape as usual. Recommend it highly.
February 10, 2014
Rated 5.0 out of 5.0 by Lapoule Beautiful hotel and excellent location
Great Hotel. Room was spacious for 3 people. Excellent Pool and hot tub. Staff were great in particular the wait staff in the dining room. The male staff at check in was a bit grumpy but at check out the girl was very friendly and courteous. The bed and pillows were very comfortable. Perfect walking distance to Downtown Disney. Parking was simple. I would recommend this hotel!
February 10, 2014
Rated 4.0 out of 5.0 by Timothy M Feb FL
Upon arriving, unable to check in because room type not ready. Staff and valet personnel very friendly and helpful but check-in did take a long time.
Returned later and checked in quickly because of pre-checkin.
Room was very comfortable and quiet.
However, the next morning the hot water supply completely shut down on a number of occasions while we were trying to shower for departure.
February 9, 2014
Rated 5.0 out of 5.0 by 8th dwarf Great Place to stay
I selected this property based on the reviews I read online. This was the best choice! Lovely property, absolutely lovely, well appointed room, and delightfully friendly, accommodating staff. I would definitely urge/recommend this hotel to anyone who is planning a visit to the Disney area.
February 8, 2014
Rated 2.0 out of 5.0 by Disappointed Disney Lover Just Okay
We chose this hotel because we were looking for a nice hotel near Downtown Disney. Overall, the hotel was just okay. I expected much more from a hotel that is "Mouse Approved".
Location - very close to Downtown Disney
Shuttle service to the Disney parks every 30 minutes
Breakfast - very tasty and nice selection (we reserved the room that included breakfast each morning)
Staff - the restaurant staff were friendly, pleasant and efficient
During check-in, we inquired about where breakfast was served and we were given information about the location and the price of breakfast. We had to inform the person that checked us in that we had the breakfast included in our package (this was not checked when we checked in). She then gave us our breakfast vouchers.
First Evening - I went to the front desk to inquire about discount coupons that were advertised as part of our hotel package. The young lady at the check in counter informed us that they were out of the coupons and they were "just coupons to Downtown Disney". Since we went to Downtown Disney on each night of our stay and these coupons were advertised as part of our package, they should have been available. Since they were out we should have been told at check-in.
On the first night there was a conference party on the first floor that was very loud at 2:40 a.m. Several of the hotel guests were looking out over the landing trying to figure out where all the noise was coming from. I had to call down to the front desk before anyone asked them to quiet down.
On the 2nd night, we were given stained and torn towels in the bathroom.
February 7, 2014
Rated 5.0 out of 5.0 by MrBim Excellent choice
I'm glad I booked this hotel in Orlando. Great service, the room was very clean, nice pool (although I couldn't use it), great location (a few blocks from Disney's Marketplace), and good price. One aspect I didn't like is that self parking should be free. When I arrived they told me parking was free and then I was charged with a 10 dollar fee per day. Anyway it didn't affect my stay and won't change my opinion of the hotel. Would definately come back.
February 6, 2014
Rated 5.0 out of 5.0 by NYCDayo Perfect
Good location , good service, very convince to Disney world park and nearby Disney town, only walk about 7 mins .
February 5, 2014
Rated 5.0 out of 5.0 by Brianups1 2014 Sales Meeting
I was the planner of our company sales kickoff meeting. This is my 3rd meeting held at this hotel because of the superb service, professionalism, comfort and flexibility of the staff. The sales team worked with me to design a winning package that was enjoyed by all of the participants. This is a winning team that creates a wonderful environment for productivity and fun. I absolutely recomend this hotel to business and leisure travelers.
February 4, 2014
Rated 5.0 out of 5.0 by Debka Great Service
From the cleaning staff to the front desk, best service we've had in a long time. And you can't beat the comfort of the beds.
February 3, 2014
Rated 5.0 out of 5.0 by Operator1231 Great hotel. So close to Disney.
This is a great hotel for either conventions or just visiting Disney. Close to everything and easy access. Hotel is updated and clean and staff is very attentive. Beds are comfortable and rooms are very nice. Prices are better than most in the area especially for what you get. Also, try the restaurant. The food is near gourmet and very reasonable on the wallet. I would recommend this hotel to anyone.
February 3, 2014
Rated 5.0 out of 5.0 by Jacqlynn Love, love, love this hotel!
We were here last year and just had to come back! What a great hotel! Rooms are spotlessly clean, beds are soooo comfy, internet speed is good, tv is a nice size. Staff couldn't be nicer. We didn't use the pool but it is beautiful and the gym is just fine. All of this topped off by the great location! The shuttles buses to Disney parks are supposed to run every 30 minutes but I don't think we ever waited longer than 10 minutes for one. Downtown Disney is a 5 minute walk. If you're driving, the freeway is around the corner. Also a quick drive to Universal and/or Seaworld. Only teeny downside to this hotel, and I also said this last year, is the desk in the lobby selling Disney tickets tries to push a time share presentation on you. I guess since the hotel is on Disney property there is nothing they can do about that, but if you're not interested in a time share, just go right to Disney to buy your tickets and don't waste your time at this desk. Oh, and food is a bit pricey but I think that's typical of most hotels. Other than that, no it's not the Ritz, but it is a perfectly clean, friendly and ideally located hotel. We've been home for 3 days and we're already talking about going back next year!
February 3, 2014
Rated 4.0 out of 5.0 by kweberATL Great Hotel!!!
Perfect hotel for visiting Disney World. A little mixup about the breakfast package--was told when I called the front desk when making the reservation that we could ask them when we got there for the package. When we arrived the representative at the front desk told me they had just discontinued the package, but they wound up giving it to me anyway. Plus, they gave us two free drink coupons for the bar. Ate dinner at the bar after a long day at Magic Kingdom and the food and drinks were excellent. The only con in this hotel is the small bathroom and sub par accessories.
February 3, 2014
Rated 5.0 out of 5.0 by bend442 Great Place to Stay
We stayed 2 nights at this location. The staff was friendly and helpful, the room was very comfortable and had a great view of Downtown Disney. We will stay at this hotel again.
January 31, 2014
Rated 5.0 out of 5.0 by ko101460 Great Experience!
This Holiday Inn is wonderful! From the moment we pulled in, we had a great experience. The parking attendant was more than happy to point us in the right direction and how to self park. The friendly front desk team gave us fantastic service, explaining all the perks that accompanied being a Platinum IHG Rewards Club member (Free water, credit to the hotel restaurant, drink tickets for the bar, upgraded room looking out at the pool)
Rooms were clean and well maintained. From where our rooms were located, we did get a little bit of the restaurant noise in the morning, but it wasn't anything that was substantial. The only other sticking point that I would say is that the layout of the hotel is a little confusing. Because it's so large, there are 2 areas where there are rooms. We were staying in the tower, but based off the parking lot entrance we were directed to, when you come into the door there is a set of elevators. Those are not the ones that we should have taken, but it wasn't very clear as to where we were supposed to go. We went up the elevator we came to and then didn't know what to do, so we had to trek back down the elevator then walk back to the front desk to ask where to go. Perhaps it could be a little bit better advertised as to where the Tower elevators are so guests aren't confused.
We were actually staying to go to the Mecum car auction that was that weekend, but we walked to the Downtown Disney area to grab a sandwich one night. It was so convenient (7 minute walk!) to be that close to the area if we had wanted to visit the Disney area.
All and all we had a wonderful experience at this Holiday Inn and we would definitely stay again.
January 30, 2014
Rated 5.0 out of 5.0 by dollie107 Comfortable bed and excellent service
I really enjoyed my stay! The bed was really comfy, the room was always clean except for when I didn't leave the room! The staff was really friendly and happy! I loved staying there and I will always choose this hotel!
January 28, 2014
Rated 4.0 out of 5.0 by Smithfam3 Awesome doorman!
I stayed here with my family and another family and the absolute highlight of our stay was Paul the valet/doorman/Mickey-sticker-provider/smilingest person we saw on any Disney property! He greeted us and hooked the 4-yr-old in the group up with a handful of Mickey stickers, complete with a "high-4" with his Mickey gloves on! He was super helpful like a concierge and always happy to see us. We may come back there just for him! Thanks Paul for making it fun!
January 23, 2014