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Rated 4.5 out of 5 by 668 reviewers.
Rated 4.0 out of 5.0 by Nice getaway We used this hotel for a quick overnight staycation and found everything to be very clean and comfortable. We had a room with a balcony and were able to watch the Magic Kingdom and Hollywood Studio fireworks from there. The only downside was the prices at their grab and go shop. It cost me almost $6 for a bottle of green ice tea and a small bottle of Coke Cola, although the breakfast buffet was very good and the $18 per person included all drinks. We will know to stop at Publix before we stay there again and stock the in room refrigerator. October 16, 2014
Rated 5.0 out of 5.0 by Great location Great hotel. Great location. Friendly staff (especially Said in the restaurant). Pay for the breakfast rate and get 2 fantastic adult breakfast buffets a day (plus kids eat free). Definitely worth the small price you pay upfront in your hotel rate. Clean rooms, modern, nice pool, AC. Free buses to the Disney parks every 30 minutes. Within a 10-15 minute walk of Downtown Disney. October 14, 2014
Rated 5.0 out of 5.0 by Highly recommend! Friendly staff combined with clean, comfortable facilities and excellent food made for a great stay! October 14, 2014
Rated 5.0 out of 5.0 by Disney Stay I found the staff to be extremely friendly. The breakfast staff were great. October 12, 2014
Rated 3.0 out of 5.0 by No shuttle to airport Very disappointed to learn that, even though the hotel website makes mention of an airport shuttle, there actually was none. As such, ground transportation was much more expensive than anticipated, effectively making the hotel stay much more expensive. October 12, 2014
Rated 5.0 out of 5.0 by Enjoyed an excellent stay. Can't say enough about the excellence of my stay. The staff was great; the food was good and I would stay here again. The rooms were really good and the view was good. October 11, 2014
Rated 5.0 out of 5.0 by Great Choice! Perfect location with walking distance to Downtown Disney. Dependable shuttle to Disney parks located close to front door. Delicious breakfast buffet with large variety & omelet /egg station. Good bar food for late night, really liked quesadillas. Staff very helpful & knowledgeable. Doorman Paul was especially very helpful. Beautiful pool with poolside seating to use for relaxing & to enjoy drinks & snacks Rooms clean. Common areas clean. Comfortable lobby. Enjoyed our stay & looking forward to returning!. October 10, 2014
Rated 5.0 out of 5.0 by Couldn't ask for more Everything was great, but the best thing about this hotel was the team that worked there; from the front desk to the restaurant to the valet. Everyone was wonderful. October 8, 2014
Rated 5.0 out of 5.0 by GREAT STAY Everyone was very nice from check-in to check-out, October 7, 2014
Rated 5.0 out of 5.0 by Great family experience for the past years We have been in this hotel once per year for the past 3 years when we take the kids to Disney for a week in September. It has always been a great experience and I cannot imagine better value for a hotel in the area. The staff is very attentive and the place is in mint condition. We totally recommend it! October 7, 2014
Rated 5.0 out of 5.0 by Excellent hotel Almost don't want people to know about this little Orlando secret, but this is the best hotel in town. October 6, 2014
Rated 5.0 out of 5.0 by Great stay This was a special get away trip for us and the Holiday Inn seemed to fit our needs. We have often stayed at the HI family of hotels so we knew that we would be treated very well. This stay was no different. From the time we stopped our car at the front door to the time we left the parking lot we felt that we were treated with courtesy and friendliness wherever we were within the hotel. It was a great visit and we would not hesitate about staying here again. October 4, 2014
Rated 5.0 out of 5.0 by Great hotel in great location to Downtown Disney This was the second time I have stayed here and it lived up to all of my expectations. The staff make you feel welcome immediately. We had a second floor room with a pool view and had no problems with noise or anything else. The hotel is an easy walk to Downtown Disney as well as the restaurants at the Cross Roads. It was nice to come back at night and be handed an ice cold bottle of water to enjoy. We will definitely stay here again. October 2, 2014
Rated 5.0 out of 5.0 by Loved it! From the beginning to the end of our stay, everything was great. We had three rooms in total. We were originally given rooms next to each other but upon joining their rewards scheme, my husband and I were upgraded to a pool view room. While there wasn't anything wrong with the other two rooms, ours had more wardrobe space and a lovely view. It was very quiet. Thank you Lisa Marie, whose service and attitude were exceptional. Having said that, all the other staff were extremely friendly, courteous and very professional. I loved the added touch of handing out cold bottles of water whilst waiting for the resort transport. A much higher standard than either a value or moderate Disney resort. October 1, 2014
Rated 5.0 out of 5.0 by Good hotel for a trip to Disney World I have stayed at few hotels now along this road for the excellent location next to Downtown Disney, and I can say that this is the best of the ones I have used. The hotel is very clean, and well decorated, and the staff were very welcoming. My room was in the back block of the hotel, facing to the side, so was very quite. Breakfast in the restaurant is very good, and Siad (who looked after my table most mornings) did an excellent job (was attentive, but not in your face all the time, and always had a big smile on his face to start your day off). The bus route to the Disney Parks was very good, it's just a pity they don't run a bus to Universal Studios as well. September 30, 2014
Rated 5.0 out of 5.0 by Great location and Price Walking distance from DT Disney... great staff as well. September 29, 2014
Rated 5.0 out of 5.0 by Simply can't be beat This property was a fantastic place to stay for our Disney/Universal Mother/Daughter adventure. It really was. The staff were so wonderful; friendly, helpful, genuine. The rooms were freshly appointed and comfortable. The common areas were interesting and well maintained. Great stay! September 29, 2014
Rated 1.0 out of 5.0 PESIMA ATENCION / COBROS NO ACLARADOS - NO HABLAN ESPAÑOL (Y PUBLICAN HACERLO) - PUBLICAN QUE LOS NIÑOS TOMAN DESAYUNO GRATIS PERO SI ES QUE LOS ADULTOS DESAYUNAN, SINO, NO TIENEN DERECHO - NO ME AYUDARON A BAJAR MALETAS DE MI AUTO, TUVE QUE BUSCAR UN CARRO PARA TRASLADARLAS A MI HABITACION, NADIE ME AYUDO A PESAR DE VENIR CON DOS NIÑOS PEQUEÑOS - EL PERSONAL DE RECEPCION NO ES CLARO, NO SE ESFUERZA EN ENTENDERTE NI RESOLVER TUS PROBLEMAS, NO ME ACLARARON MIS DUDAS RESPECTO A LA CUENTA. September 25, 2014
Rated 4.0 out of 5.0 by Double check the bill I have stayed here several times before and I reserved two rooms (one for two nights, one for one night for friends). Upon arrival as a Platinum Ambassador, I was told I had received a complimentary upgrade. I was then provided a room with two twin beds and not the one King I had reserved. I am not sure what qualified the room as an upgrade, but this was definitely not what was expected for an upgrade as a Platinum Ambassador level guest. When I received my bill online, I was charged six times for one vehicle that stayed two nights and another that had stayed one night, an overcharge of a ~$50 and double what have should been paid. I am currently disputing the overcharges but am not sure how this can occur if not by design. I will update once the hotel contacts me regarding the overcharge. September 25, 2014
Rated 5.0 out of 5.0 by Great stay and service near Downtown Disney Excellent parking attendants and front desk. Walking distance to Downtown Disney. September 25, 2014
Rated 5.0 out of 5.0 by We had a wonderful time The rooms was clean for all the days we spend there. The food was very good and staff very friendly and helpful. I will stay in this hotel when I visit Orlando again. My son didn't want to go home!! :) September 24, 2014
Rated 5.0 out of 5.0 by Friendly Staff, Comfortable beds! I was very impressed with the friendliness of the staff and the comfortable beds with great pillows! I did not eat at the hotel so I cannot speak to the food, it was nice to have a bar onsite for a nightcap. September 23, 2014
Rated 4.0 out of 5.0 by Felicidades En general todo el personal es muy atento, el desayuno muy bien, el personal de la entrada bien, el personal que te recibe cuando llegas o buscas un taxi o transporte son muy amables y atentos. September 23, 2014
Rated 5.0 out of 5.0 by Rain and relaxation Enjoyed our stay. Comfortable and clean. Friendly staff and we felt relaxed and rejuvenated when we left. September 23, 2014
Rated 5.0 out of 5.0 Great Service; Wonderful Staff Your staff wants to please and they do!!!! They went out of the way to meet our every need. September 23, 2014
Rated 4.0 out of 5.0 by excelente ubicacion Todo lo que puedo decir es que el hotel estaba excelentemente ubicado. No es tan comodo ni tiene tan buena comida, pero puedes encontrar cerca el Marketplace de Downtown Disney y ahi hay muchas cosas. September 22, 2014
Rated 5.0 out of 5.0 by excelente y comodo habitacion El colchon y las almohadas estan fabuloso. El personal y ambiente muy cordial y agradable. September 21, 2014
Rated 5.0 out of 5.0 by Holiday Inn Lake Buena Vista - Excellent Found staff extremely polite. Asked if they could help. Car Valet service excellent. Used many times. Held reunion at hotel and buffet and appetizers was excellent with polite service. September 21, 2014
Rated 5.0 out of 5.0 by Orlando's Best We have stayed at many Disney hotels and resorts over the last 40 years. Our experience at your property was the most enjoyable of all of our stays. Your staff is so FRIENDLY. On our first day we were about to get on the bus to visit EPCOT, and here comes one of your smiling staff to give us a bottle of ice cold water for the day. That is no little thing. Iman, our waitress, made our breakfasts extra special each of our mornings. WE WILL RETURN. September 20, 2014
Rated 5.0 out of 5.0 by my experience at your hotel Great service and friendly staff!. Professional treatment by staff on all levels. September 19, 2014
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