Rated 4.5 out of 5 by 354
Rated 4.0 out of 5.0 by edzie unexpected parking fee
My husband and I stayed at the Buena Vista Holiday Inn about 2 weeks ago. Everything was fine and it is a beautiful hotel. Upon checking out however, I was shocked to discover a $10.00 per day parking fee on our bill. No one mentioned this fee when we checked in, in fact, the employee that had us sign the parking pass receipt did not mention the fee, he was in a hurry and just said sign here. I have been coming to Walt Disney World since 1974 and have never paid a parking fee at a hotel. The girl at the check out informed us that the hotel did not charge a resort fee, they charge a parking fee instead. I really do not know if this is the norm now. The parking fee was also never mentioned in the AAA booklet. Needless to say, I find it hard to believe that all hotels in the hotel plaza blvd. area now charge parking fees. I have stayed at others in the past with no fee. Beware.
October 24, 2013
Rated 5.0 out of 5.0 by Challison Great Experiance
We stayed here for the week of my Daughters Birthday and everything was great! Very friendly and helpful staff, clean rooms, GREAT food! Free from fees was an awesome package and SAID, in the resturant was awesome! He was nice and friendly each morning for breakfast! Great week at Disney and I will hopefully stay here again soon!
October 22, 2013
Rated 4.0 out of 5.0 good place for a conference
I stayed here for a conference and it was nice. within walking distance to down town Disney. the also had a bus but when I was there the weather was cool so the walk was a nice way to stretch my legs after sitting in meetings.
staff was nice and the food for our conference meals was presented very nicely and was good also.
October 22, 2013
Rated 5.0 out of 5.0 by HappyBunny13 Wonderful Holiday
Having read all the good reviews before staying I was concerned that the hotel would not live up to our expectations but from the first moment we drove into the car park and went up to reception to the moment we left nothing was too much trouble, everybody was very helpful and extremely friendly. The maid service was excellent. More British tour companies should add this " little gem" to their offering.
October 21, 2013
Rated 5.0 out of 5.0 by MJ102013 Great Experience!
We stayed at tis hotel in October 2013.
The front desk staff was absolutely wonderful!!
Our room was immaculate.
October 16, 2013
Rated 5.0 out of 5.0 by carlosfsm Great Customer Service
We were here for 5 days for a conference followed by some fun in the Disney Parks. The staff treated us very well from the front desk to the Palm Breezes. Drevis and his banquet staff were amazing. They treated my little girl like a princess. They made every effort to make all conference attendees comfortable and happy. The meals and snacks were presented beautifully and made the long hours in conference a little more tolerable. Our room was on the second floor facing the pool, so the music from the pool could be heard late into the night which made it hard to fall asleep. There were dishes left in the hallway for about 3 days before they were picked up. Overall, the staff made up for that.
October 15, 2013
Rated 4.0 out of 5.0 by Waltgolf Very enjoyable experience after a long trek
Bed very good. Comfortable furniture in the room. Pleasant view over the pool. Staff at desk was very pleasant and helpful.
Although there was a convention or workshop of young folks at the hotel, their presence was not a distraction at all.
Only negative was the meal. Ordered top of the menu steak for $25. Service was slow. The meal did not include a salad or bread dish. Steak was ok but nothing to write home about. Looked like the $9.99 pasta bar would have been a better choice.
October 15, 2013
Rated 4.0 out of 5.0 by Sherrie232 In Orlando for a conference
I stayed at this hotel for 3 nights and while it was nice ~ there was nothing outstanding. Maid service was OK ~ I left a $5 tip each day and asked for additional coffee, the sencond morning ~ the tip was gone and NO coffee. There was not a problem getting the coffee from the front desk ~ but it was just time consuming....
Roms were fine and appeared to be clean ~ tub drainged slow, shower had very LOW pressure and was hard to adjust.
October 15, 2013
Rated 5.0 out of 5.0 by ltm54 Excellent conference experience
From the time we pulled into the driveway until we departed, I cannot emphasize how wonderful this hotel and it's staff were. The hotel is very clean, well organized, the room was spotless. We even had room service twice a day. While my husband relaxed at the nearby attractions, I attended a conference on-site and can not brag enough on the professional attention to the set-up of the room, food service, and other amenities. Everyone had a smile and went out of their way to assist.
The transportation to the nearby theme parks was very reliable and we could even purchase tickets in the hotel. We will definitely consider another visit.
October 14, 2013
Rated 5.0 out of 5.0 by Happyguest23043 Superb Service
The staff here is exceptional! The bell staff is super friendly and extremely accommodating. Paul and Ernie always made sure to greet me by name and ask how everyone was doing. The front desk staff is always smiling....and trust me I witnessed a guest behaving poorly to the staff and they handles it with grace. I would definitely recommend the hotel to others not for the hotel but for the exceptional staff. These employees deal with a wide array of people and personalities and handle with professionalism, grace and dignity! Job well done and kudos to this staff! They are the reason I would return and stay here!
October 14, 2013
Rated 5.0 out of 5.0 by Shari45 Great service
We stayed at the buena vista location with our 2 grandsons when we went to disney for the weekend. We usually stay on property but,
no more, it was so convenient with the shuttle transportation. The price is great, as is the service. Very clean, staff was great. Our grandsons loved the breakfast.
October 14, 2013
Rated 4.0 out of 5.0 by MilRufRN Great service for a great value
I was recently at the Holiday Inn Lake Buena Vista for a work conference, and was pleasantly surprised at how clean,comfortable, and accomodating everything and everyone was. The hotel looks like it was updated recently and it is a very relaxing and comfortable atmosphere for both work related and leisure related stays. It is conviniently located, right down the road from Downtown Disney and within 10 minutes drive from all the Disney parks. I would recommend this hotel for buisness travelers and families alike.
October 14, 2013
Rated 5.0 out of 5.0 by DandG64 NOTHING TOO MUCH TROUBLE
This is our 3rd stay at the Holiday Inn, Lake Buena Vista, near Downtown Disney. The staff are welcoming, courteous and helpful as previously experienced before.
This hotel has a great pool and our room was one that looked over the pool and we were also able to view Downtown Disney area from the balcony and view the theme park fireworks which was great.
The buses to the Disney Parks were on time and the drivers were very courteous which was a pleasure.
The great thing about this hotel is its location where you can walk to different restaurants without have to drive anywhere and so can enjoy a few drinks. We ate in the hotel only a few times but what we did eat was good.
We will definitely be going back!
October 11, 2013
Rated 5.0 out of 5.0 by 1HighlyFavored Home away from home
Even though my stay was for business, and my plane arrived in the veey early hours of the morning, we were greeted with a very courteous and pleasnt night clerk. Our beds slept very good. The staff who cleaned the room daily did a very good job. The food in the restsurant was excellent. Everyone on the staff was very friendly and went to great strides to make sure our stay was a most enjoy a ble one. Thank you agsin!
October 10, 2013
Rated 3.0 out of 5.0 by mcham338 A little disatisfied
The room and the staff are great. I booked the room and breakfast combo, I booked this hotel because of it's transport to the Disney Parks. BAD choice the first and only day we took the bus to the park we waited more than the time stated, to get on the bus and then a lot more than the time stated to get back to the hotel. It took over 50 minutes to get back to the hotel which ran into my dinner reservations, which of course we lost. Which resulted in a $60.00 charge to my credit card. ( Cape Mays at the Harbour Hotel). The breakfast at the hotel is less than average, the hotel states it's free, Sure it's free if you take the buffet which is sub standard. The shower in the room is water saver to the extreme, don't they realize it just takes twice as long to take a shower. I resulted to fill the tub, that means they didn't save any water. Next time I will not book this Hotel it cost me more than staying at a Disney resort.
October 2, 2013
Rated 2.0 out of 5.0 by flyry73 Small rooms and dirty pool
The rooms are small, the pool was dirty, and we lost power one day. My family and I stayed for 9 nights and the sheets on the beds never got changed. One day they did not even make the beds. The hotel advertised they are across the street from Down Town Disney and they are more like down the street from Down Town Disney.
October 2, 2013
Rated 5.0 out of 5.0 by curdy great hotel
What a great hotel second time staying here the staff are great the location great and the restaurant has great buffet breakfast, the rooms are lovely thanks to Fatima our housekeeper who was always cheerie , the buses to the parks are a great bonus and are every half hour, always plenty towels at the lovely pool will definitely be back for a third time
October 2, 2013
Rated 4.0 out of 5.0 by Avondale Walk Inn guests
Initial welcome as we walking in was very positive and welcoming.
Price agreeable for location, instant access to room as soon as we booked in.
This hotel has a great location on Disney, easy walking distance to Disney Market Place.
Quality of food in bar area was very good and price acceptable for location.
Every member of staff we met or asked for information from were all very responsive and helpful - great team working in this hotel.
October 2, 2013
Rated 5.0 out of 5.0 by PlatinumIHGWanderer Best experience thus far
As a Platinum Elite member I frequent all of the IHG hotel brands. I had the pleasure of spending the weekend here for some leisure time with my wife and was blown away by the level of professionalism, approachability and accommodating staff that this location employs. Whenever my wife and I plan on visiting the amusement parks in Orlando we will stay here time and time again. Thank you for making our stay a memorable one!
September 29, 2013
Rated 2.0 out of 5.0 by Ibeme59 Ernie was the best thing happening at this hotel
My Daughter and I made our reservations several months in advance. We asked for joining rooms with wrought iron balconies facing the castle so we could see the fireworks. We had read reviews about this view and how it was better to have the see through bars on the balconies instead of the concrete wall. The day of our arrival they did not have the two rooms we had booked. We had to settle for rooms that faced the pool. One with the bars and one with the concrete wall. I did not like the dishes and silverware that had been left in the hallway..After 48 hours I complained and they did finally pick that up. I also had to ask for dish's from our room to be removed from the floor outside of our door. Seems when the room was cleaned the staff does not take cups or dishes with them...They stack them on the floor outside your room and remove them only after you complain. One day after being in the park all day we all were hot and tried, we had reservations for dinner and had to hurry to get cleaned up. When we got to our rooms we could not get in...Our keys would not work for either room and we were late for our dinner reservation by the time this was resolved. I was very disappointed in this hotel and will not use it again or recommend it.
September 26, 2013
Rated 5.0 out of 5.0 by pinksoul28 Perfect Location, Awesome Service, Very Nice Hotel!
We stayed at this hotel for 5 nights and we had a great experience. The location is great, because you are super close to Downtown Disney, and have all the buses that take you to the parks but, I you wanted to go eat or shopping to a non-Disney location, you just walk to the main road (off the avenue where the hotel is located), where there's plenty of restaurants and souvenir shops. The ONLY complain I have about the hotel is, the cleaning people are VERY loud and they start chit-chatting about 8am laughing and almost shoutting and that's not nice, specially if you came back to the room late the night before but, other than that, the service is great, and the food (for lunch and dinner) at the hotel restaurant is very very good! Totally recommend this hotel.
September 24, 2013
Rated 5.0 out of 5.0 by AMalle Very accommodating staff
We went for a very last minute quick trip to Disneyworld. We usually stay at the Shades of Green, a military hotel, but we thought we would give them a try and see how they compare. The staff was very pleasant and friendly. Upon check in they provided us with bottles of cold water which was nice. Although this is minor, it is a very nice touch as many hotels will give you water, but it is not cold. When it is 90+ degrees outside and you have been traveling, it is just very refreshing.
I do not remember the Valets name, but when he brought our luggage, my husband was self parking. When I offered him a tip, he actually said "Your husband has already taken care of me". That really stuck with me. That really goes a long way towards honesty and integrity. If he had not said that, I never would have known.
Also the staff gave us a nice discount book that saved us close to $20 on food while we were at Downtown Disney.
We used their transportation which got us to the park in a decent amount of time. When we returned at night, we left with huge crowds of people, but still got back to the room in about 40 minutes total. I have used Disney boats & buses for years and this is about the best time you can expect when you leave with thousands of people.
We will definitely stay here when we come back.
September 23, 2013
Rated 5.0 out of 5.0 by obiara very clean and comfortable
I enjoyed my stay. very upscale and friendly well informed staff
September 22, 2013
Rated 5.0 out of 5.0 by TBEARS Friendly staff and comfortable rooms.
We stayed for 7 nights and were extremely pleased with our experience. Everyone we encountered from the front desk to housekeeping and the restaurant personnel were friendly and very helpful. The location and Disney transportation made getting to the Disney World parks easy. We booked a package that included breakfast and the breakfast buffet exceeded our expectations. The rooms were comfortable and spacious. We had no complaints and would stay here again on a return trip.
September 22, 2013
Rated 5.0 out of 5.0 by Ch2626 Sleeping with comfort and joy.
Our girls trip to Orlando was made extremely carefree. Our stay at the Holiday Inn was peaceful because we did not have the noise of the air conditioner turning on and off as most hotels often do during the night.
The bedding was so very comfortable from the soft pillows down to the crisp bed linens made a great night sleep. Having free access to the refrigerator and microwave made the morning coffee taste even better, (which was also provided by the hotel) a little like being at home. :)
The high quality shampoos, conditioners, and soaps packaged so nicely in the bathroom, made us a little crazy. We each fought over them instead of using what we brought with us. That was the problem, the Bath & Body products made us all very greedy.One of the girls insisted on sleeping closes to the bathroom, only to sneak them into her travel bag during the night while we all slept ! We were onto her the last night when she left open her luggage bag that showed the evidence of the unopened shampoo and conditioner, yeah, she was too young to have bladder issues at her age, so SHE said!
Thank you. Holiday Inn, because of you we all rested well, saved money on food and beverages thanks to the microwave and refrigerator. Lastly, providing all the enjoyment on spending the money we saved on the hotel in exchange for handbags and shoes found at the near by outlet mall.
Sincerely, the three happy girls...
Chris Jackie, and Judy
September 21, 2013
Rated 4.0 out of 5.0 by mikep1017 guest services
I just wanted to single out Zely in your little market that sells food and stuff... she was very pleasant and helpful while we were there.
September 16, 2013
Rated 5.0 out of 5.0 by Aikidojoe Unbelivable Price and Excellent Staff
My family and I stayed at the Lake Buena Vista Holiday Inn on the Freedom from Fee Package and it was exceptional. Not only did we have a full buffet breakfast (at no charge), but my kids got to eat every meal free. The parking was also included. The staff was Incredible!! Any issue/request I ask for was Immediately Resolve/Fulfilled. The dinning staff was outstanding. They were always there with a refill on what ever we were drinking and there opinion on what to order was terrific. They had free shuttle service to/from all the Disney park every half hour. I highly recommend this Hotel!!!!
September 16, 2013
Rated 4.0 out of 5.0 by AngelaJeffrey Great personnel !
We stayed at the Holliday Inn Lake Buena Vista near Downtown Disney and had a wonderful stay. Helpfull and kind personnel at the door and receptiondesk, thanks boys and girls for the help, tips and other talks!
Good size swimmingpool and bubble bath.
Standard room, a little old fashioned, but clean and comfortable. Ideal situated: 5 minute walk from Downtown Disney and 10 minutes from the Food Cross Road with lots of different restaurants.
Each half an hour a shuttle to the 4 main Disney parks. With our tickets we could also use Disney transportation.
If reception does not refer you: don't forget to ask about an information package (customers desk) which gives you coupons for discount in Downtow Disney, Outlets and more !
September 14, 2013
Rated 5.0 out of 5.0 by MoFromGlasgow Great hotel with easy access to Downtown Disney
Relaxing start to our US vacation. Great staff, great food, comfortable bed and a room with a view - what more could you ask for?
September 13, 2013
Rated 5.0 out of 5.0 by turboguy Comfortable bed and friendly staff
I enjoyed my stay. great location/friendly staff/room clean and comfortable / property clean and well maintained excellent stay except for one issue. I took the bus to Disney as the Valet said it would save me parking and that the buses ran till 3 am. However, the park closed at 1 am and me and about 30 or so other people(from other hotels on same route) were told upon exiting the park that the buses quit running at 9pm. Disney got a bus for us and dropped us off at Downtown Disney. When I told the staff what happened, they immediately apologized and comped my parking. I saw the same Valet the next day and told him what occurred and he also apologized. Apparently a miscommunication between the hotels and the bus company. As I mentioned, the other hotels guests on the route were stranded also. I would suggest to ask the bus driver before you get on, what there hours are. Other than that, which was handled well by the hotel, I would stay here again.
September 11, 2013