Rated 4.5 out of 5 by 354
Rated 5.0 out of 5.0 by Honeymooners27 Great Service and Walking Distance to Downtown Disney
Everybody was extremely friendly everytime we walked through the front desk area. Downtown Disney was within walking distance which made it very easy because the street can have a lot of traffic at certain times.
The rooms were a great size and overlooking the pool was beautiful and relaxing at night. The room was clean.
The only downside to the hotel is the $10 parking fee that is not included in your rate.
September 11, 2013
Rated 3.0 out of 5.0 by LiveLove Holiday Inn - Lake Buena Vista
Would only give this hotel a 3 out of 5. A bunch of problems from the time I arrived. Not recognized as an EliteMember upon check-in. Room was not ready although I requested early check-in. Had to remind them to clean my room, waited over 2 hours for additional hangers, dirty dishes left by elevator for over a day, watch left by pool never returned. Didn't provide any coupons or discounts for Disney until the 2nd or 3rd day. I stayed at numerous Holiday Inns and this one really wasn't up to par. With so many hotels in the area, I would stay somewhere else next time.
September 11, 2013
Rated 5.0 out of 5.0 by Hatti Our favourite Hotel!
This hotel has the best location - it is within walking distance to Downtown Disney and to a little shopping center with a Supermarket and family restaurants.
Shuttle busses to the parks leave every 30 min!
You can relax at the big pool or at the bar, if you need to excercise there is a Fitness center.......
We enjoyed the spacious, clean rooms, the view of Downtown Disney and the fireworks from the balcony, the great breakfast Buffet they offer ( a perfect way to start your day in the Parks ) and the Restaurant . But These are just the " hard facts" that most Hotels offer. The most important facts are the " soft fact " for us and the reason, why this hotel is very special - the staff !
Nicole and Spencer at the Front Desk make you feel welcome the minute you walk in! Housekeeping is fast, efficient and very friendly, but the staff at the breakfast Service and the bar won our heart! Very friendly, fast, efficient, caring staff there! Special Thanks to Imane and Amalia! Also Gary ( F&B Manager ) and Allisen (Restaurant Manager ) did a great job ! We needed a special diet at that time and everything possible was done to help us! Thank you for that! These"soft facts" turn a good Hotel into a great hotel! We will be definetly coming back!
September 11, 2013
Rated 5.0 out of 5.0 by gginkeywest Stay here. Just do it.
I stayed here to have access to the WDW parks. I had no children in tow. The rooms are affordable. The rooms are quiet (ask for a tower room away from the pool). The beds are comfortable. There is room service. You can have decent pizza delivered. There is reliable bus transportation to the parks. Downtown Disney is a ten minute easy walk where you can grab a bus to any Disney resort. The staff is friendly and efficient.
September 10, 2013
Rated 5.0 out of 5.0 by Shivaparans Wonderful Place to stay
First time visiting to Florida/Disney World. Stayed at this Holiday Inn for a week, Overall 5 stars level service. Great place to stay for a family. Shuttle buses to theme parks ran on time and great service. The restaurant food was very good. Courteous staff from top to bottom. Clean rooms and swimming pool. We would love to go back and stay at this hotel again. While waiting for the shuttle, the staff gave us water bottles. Exceptional Service overall. We would highly recommend. Cheaper price compared to resorts but pretty much same service. Disney Downtown is withing walking distance. Cabs are always waiting at the entrance, if you need them. Local restaurants and convenience stores withing walking distance. What else do you need?
September 9, 2013
Rated 5.0 out of 5.0 by DTorrent Excellent Value!!
Clean, comfortable, and not so ob ious great location for business travelers ; free wi-fi, nice gym, full service bar and restaraunt, etc. Most importantly the staff are engaged and focused ensuring you have a great stay. Everyone from the valet to the front desk, to the bar tender focused on your stay being a great experience. Again, its a GREAT VALUE!!
September 9, 2013
Rated 5.0 out of 5.0 by Robospack Best service and hospitality I've seen in a long time
My family and I visited Walt Disney world for my sons 7th birthday. On his special day he was hoping for a cake. The staff not only made a great cake but sang happy birthday to him by the pool. Wow impressive! Great rooms, great team. Made the vacation! Thank you
September 7, 2013
Rated 5.0 out of 5.0 by Brian1650 Staff was outstanding
My family and I had a great holiday weekend at this hotel. Every single staff member we ran into smiled and said hello. The service was fantastic. We were particularlly impressed with the parking attendant/bellmen Paul; he remembered everyone's names, always had a door open, asking how the day was and offering advice on directions to attractions or places to visit and to have dinner. He should be promoted.
September 6, 2013
Rated 5.0 out of 5.0 by jackaj60 Clean,Comfortable and a friendly staff.
My grandchildren and I had a great stay the staff were all friendly and helpfull the kids loved the pool and breakfast location was good you can walk to downtown disney in all it was a great place to stay Jack
September 4, 2013
Rated 5.0 out of 5.0 by Isegal76 Good Accomodation
My family stayed at this hotel for 3 nights while visiting Disney World. I needed to have a handicapped room for my parents and a room myself, my wife and two small children. The rooms were just what we needed, and connected. We ate at the restaurant for breakfasts and one of the dinners and the food was good. One night I met with an old friend at the hotel bar and they were open til 1am, which was also good. The shuttles to the parks were easy and the drivers helpful, and the hotel is very close to downtown Disney for dinners and shopping. Great hotel, they were nice to my father, who can be difficult and the rooms were clean. Good hotel, and was cheaper than the HIlton or the Wyndham, which are right next door.
September 2, 2013
Rated 5.0 out of 5.0 by Chrissie5 Comfortable bed & friendly staff
the staff is amazing. A smile and greeting every time you pass them. The room had a great view od downtown Disney. Bus service ev ery 30 minutes to the parks. We did not eat at the hotel so could not give a rating. Would return and recommend.
September 1, 2013
Rated 5.0 out of 5.0 by Jason234 Great Service
We stayed here for the convenience of getting to and from Disney. The experience was great all the was around from check in to checkout. Ernesto did a wonderful job of welcoming us to the area. Would definitely recommend to anyone wanting a relaxing visit in Orlando.
August 30, 2013
Rated 5.0 out of 5.0 by rml612 Would Stay Again
We have stayed twice at this hotel, once for a wedding in September 2012 and recently in August 2013 for a vacation. The hotel staff is friendly, rooms are clean and comfortable, close to Downtown Disney and they have shuttle buses to the Disney parks.
We plan on staying again at this hotel in early November or December of 2013 to visit my daughter who is doing an internship with Disney.
August 30, 2013
Rated 5.0 out of 5.0 by Liz63 Great stay- wonderful staff
My niece and I stayed at this Holiday Inn during a short visit to Disney world.
The staff was absolutely wonderful!!!!! They always had a smile on their faces and always said hello.
When I had trouble printing the boarding passes on the guest computer for our return flight, Geraldo and Christina at the front desk stepped right up to help and remedy the situation.
Our room was very comfortable, and Christina, our maid, kept the room immaculate.
Great hotel, great staff, great value!!! We will definitely return.
They also had a freee shuttle to the Disney parks
August 30, 2013
Rated 5.0 out of 5.0 by Dhess200 Short Getaway
I wanted to take the kids for a night up to Downtown Disney. I began searching for the best deals on the area hotels. I actually found a slightly better price on one of the other hotels but when I read the reviews from recent stays I decided that hotel was not for us.
I then began reading the reviews for all the hotels there and discovered that the Holiday Inn had some of the best reviews out there. I was willing to pay an extra $10.00 a night to stay in a place that was worth it and yet the price was more than affordable for today's families.
When we arrived we were quickly checked in, the staff was friendly and polite. We weren't pressured by the bellman to take our luggage up and were actually quickly given a cart to take it up ourselves (that's what we wanted). The room was outstanding, clean and comfortable. We didn't pay extra for the "choice room views" but we were not disappointed the direction we were facing. It was very nice all around. The kids enjoyed the pool and my 11 month old grandson like the fact it was a 0 depth pool.
Had a great time and hope to return soon!
August 29, 2013
Rated 4.0 out of 5.0 by RachelNL Fine
Very nice hotel, well located close to Disney Downtown (walking distance, there is really no need to use the shuttlebus, since that takes much longer) .
Room and bedroom were very nice, clean and spacious.
We were not quite satisfied with the staff though.
The lady at breakfast was downright unfriendly when we asked what the contents of the continental breakfast were. A continental breakfast normally consists of slices of cheese and cold meat, cereal, fruit and drinks like coffee, tea or fruit juices. Slices of cheese and cold meat weren't there... so we asked. Well, if we wanted more, we could always upgrade to the full breakfast, she said in a snippy manner...
Furthermore on several occasions when we asked something at the reception desk, e.g. opening hours of the mall, the answer was wrong (sending us over there when the shops were actually already closed).
The people at the Disney reservation desk were friendly, although the information they provided varied, as there was a different person there every half a day. On 3 occasion I found that their clothes were grubby (food spill).
And keep in mind that you have to add 10 dollar per night to the bill for parking if you come by car...
August 29, 2013
Rated 5.0 out of 5.0 by Mitchg Great location for Disney especially Downtown Disney
Great location for Disney especially Downtown Disney which is realy less than 5 minute walk away. Great size pool and pool area.
Very friendly and helpful staff
August 27, 2013
Rated 5.0 out of 5.0 by Casimir Comfortable bed and great service.
The staff was very friendly, accommodating and the bed was so firm I had the best nights sleep. After checking in I had a room with a balcony but there was a problem with the balcony door not closing properly and the room was a bit noisy. I being a light sleeper went down and asked for a room change which was done immediately. The only thing I didn't give five stars to was the food and beverage because I thought the prices of the coffee and snacks were a bit high. Other than that I already booked another stay in November to visit my daughter who is working in the Disney program. I would recommend staying here to anyone and I am looking forward to my next trip. So Thank You to the staff and I will see you soon.
August 23, 2013
Rated 1.0 out of 5.0 by Omargirona Wow. Really bad experience
This stay was horrible.
It was really bad
Never again will I ever come here
August 22, 2013
Rated 4.0 out of 5.0 by Jack164 Downtown visit weekend
The room was comfortable and the food was good however the pillows were like sleeping on a boulder. Also someone in the restaurant staff should watch the buffet breakfast line. My wife and I watch a little kid putting his fingers in the food. Overall it was still a nice stay for the price and within walking distance to all the activities.
August 21, 2013
Rated 5.0 out of 5.0 by Huguito2 What a Great Experience
I have stay in 5 stars Hotels and my daughter kept on asking me Dad how many stars is this Hotel is it 5 is it 5 and I say why and she told me because all the amenities in the room.
Could't be Happier with my stay at Lake Buena Vista Downtown.
August 21, 2013
Rated 5.0 out of 5.0 by Carol395 Wonderful staff, great hotel, great value
I made the reservation at this Holiday Inn based on the reviews I read and it did not disappoint. From the moment we drove up, the 2 valets were waving hello to us and were very nice even though we were self-parking. The staff at the front desk couldn't have been more congenial or helpful. The room was spacious, clean and we had a very nice view, The king bed was comfortable and the refrigerator/freezer came in very handy. The only mishap was when one of us went looking for a soda machine and couldn't find one. It turned out that the machines are on the odd numbered floors only. Also, they do not take coin or cash, only credit cards. The machine approved the sale but didn't give up the soda so down to the lobby he went. Eventually, one of the staff brought the soda to our room.
Overall, I highly recommend this hotel. It's a great value It's close to everything and the free shuttle is a very nice perk.
August 21, 2013
Rated 5.0 out of 5.0 by RoxE Great Service
Great Service from the Front Desk agent who checked me in and honored an early check-in. He assisted me with information to the parks with a smile. Room had a fabulous view overlooking the city. Rooms were cleaned properly but needs to be updated. Valet attendants would always greet and smile. Bar has a small snack bar which provided the perfect meal for late arrivals.
Would definitely recommend a place to stay while visiting Orlando.
August 19, 2013
Rated 5.0 out of 5.0 by RylanBobCarol Great Service
We wanted to be close to Downtown Disney and location was perfect. Hotel was a bit disappointing for atmosphere with eth Disney them and more towards business conventions.
The service from the staff was exceptional though and made the trip enjoyable. "Jade" especially made us feel great everyday as she was always there for us. Morning, noon and night and remembered our names. She waited on us for cocktails at the bar and pool, greeted us for breakfast and lunch and fixed special waffle for my sick grandson with Chocolate and whipped cream that saved the day. She is a keeper for your organization.
The Car Valet and bellhops were fun and very helpful all the time. Remembering names and recognizing guess and their names is your specialty.
August 19, 2013
Rated 5.0 out of 5.0 by AKpopsicle Great staff and clean rooms
The staff was great. The rooms were clean and comfortable. We enjoyed our stay and will make this our hotel of choice for our next visit to Disney World. Would like to see a few more towels added to the rooms-please.
August 18, 2013
Rated 3.0 out of 5.0 by Kermitian Not very pleasant experience
After I read careful reviews from several hotel review websites and looked for hotels close to a conference venue, I chose this hotel. My room was spacious and clean, a complementary bus to the downtown disney was a bonus.
However, the room was not 100% soundproof. I could hear whenever next door kids was running around at night or yelling at each other. Luckily, I had my earplugs and headphones to make me sleep. After all, the WDW is for the kids.
Since my 5-day conference started from 8 am and ends 8 pm each day, I had no chance to use restaurants at the hotel. Even though I was literally at the conference, the hotel charged me dinners and drinks at the bar. When I checked out, I was fortunate to have a front desk staff who rectified this.
Last but not least, housekeepers were very keen to clean my room although I did not want to be disturbed and put a sign at the door. They cleaned my room but left a dirty mop on a bedside desk. Maybe they were in a hurry but it was not a great experience.
Overall, I enjoyed the location, a spacious room, complimentary buses to other WDW sites, and other recreational facilities (e.g., a gym) of this hotel. These were better than what other hotels provided.
August 17, 2013
Rated 5.0 out of 5.0 by Nettie1969 Excellent staff
From the moment we checked in we felt like VIPs. Staff was great and the room was very nice. I would stay here again, it was an excellent value.
August 16, 2013
Rated 5.0 out of 5.0 by CrossfitCruz Really nice and great location
My only true dislike was the price of food and drinks at the restaurant. Even though my children ate for free, plan to spend over $40 for two simple meal dishes and that's not including drinks. I think they try to give off the fancy, luxurious atmosphere and, although it is very nice and pleasant, it is the Holiday Inn and meal prices should be slightly reduced for the quality and small selection. The location is perfect and with a free shuttle to the parks, zero complaint. The entire staff is friendly and helpful. From the valet, receptionist, waiting staff, and hous keepers, everyone was nice and suprisingly, remembered my name each day I was there. Decent gym and nice pool area.
August 16, 2013
Rated 5.0 out of 5.0 overall great
great service, great price for Disney location, great rooms, great pool, food expensive, but didn't actually eat there. Only negative is that you must pay to park at hotel. Will definately stay again if going to area.
August 15, 2013
Rated 5.0 out of 5.0 by luvmikidz2 great service and great rooms
the Holiday staff were excellent. Extremely helpful, kind and extremely knowledgeable. Rooms were very clean and kept cleaned. we had Breakfast and dinner and it was delicious. We even enjoyed the bar the pool and especially the hot tub.
August 14, 2013