Rated 4.2 out of 5 by 206
Rated 5.0 out of 5.0 by KHobber Great access to university, mall, casinos, and freeway.
Clean hotel. Staff is well trained and provide attentive service.
February 28, 2015
Rated 5.0 out of 5.0 by AC98989 Great night of sleep
Room was very comfortable and the food was good. The restaurant staff were very friendly and attentive. I had the same server for dinner and breakfast the next day. He remembered my name and was very good. It's the small things that make a difference, and he did all the right things.
February 27, 2015
Rated 3.0 out of 5.0 by Chad D Bad for Business
This is the second time I have stayed at this property and both times I have had immense trouble accessing the internet. If you call the front desk, they will reset the router, then give you a number to try calling of the service provider. Problem was, the front desk staff gave me the wrong number the first go around and the second time I only got it to work intermittently after over 45 minutes on the phone.
The rooms were nice and clean, the bar downstairs had good food, the location was ideal near downtown Lake Charles, but as a business traveler, internet is a deal breaker and after two tries, I do not believe that I will be staying at this location again. Especially since the printer in their business center wasn't working either.
February 24, 2015
Rated 5.0 out of 5.0 by hwaw Love this place
The location is great, absolutely love the lobby, the large pillows are fantastic
February 22, 2015
Rated 1.0 out of 5.0 by StraightShooter59 Undercover Surprise
We found a pair of socks in between the sheets. It's tough falling asleep once you realize you are sleeping on sheets that were never changed. You also have to wonder what else was not cleaned.
February 20, 2015
Rated 5.0 out of 5.0 by frqunttrvl24 Very friendly staff and comfortable stay
The staff here were extremely helpful and frendly. you can see that they rely heavily on customer satisfaction.
February 19, 2015
Rated 4.0 out of 5.0 by Boo Cat Good and bad
My stay was great but they need improvements on cooking but other than that i really enenjoyed myself.
February 19, 2015
Rated 4.0 out of 5.0 by IronART BAD INTERNET CONNECTION
I've travel in Lake Charles and stayed at this hotel since 2013 at least 3-4X. To date, the internet connection is so bad and never improved. It's hard to connect through WIFI and if you do, connection drops every 5-10minutes. Called front desk attention and all they tell you is they will reset/reboot their internet system. No improve, did not really help. Hotel overall is nice including staff, but if you are travelling for business and need internet connection, this is not the hotel. Internet connection is so bad.
(Now my "Star" rating is showing 4-Stars when I think it should only be 3-stars. Gives you the option to edit during survey, only for you to find out that you cant.)
February 15, 2015