Rated 4.1 out of 5 by 142
Rated 5.0 out of 5.0 by tmartin837 An overall good stay
The service was first class as were the accommodations and the breakfast. Clearly better that the average HIE. (which are also normally good). My only issue was that in spite of air conditioning the room was muggy. Shame on me, I didn't bring it to the hotel's attention so I don't know if it was a universal problem at the hotel or just my room.
September 8, 2014
Rated 5.0 out of 5.0 by CarTraveler4927 This is why I stay at IHG properties
Arrived at the hotel after 2 long weeks on the road...only to discover my corporate card was almost maxed out. While the desk clerk was apologetic, but I could see she wasn't in the postion to do much about the denied card. Up steps Rodney (I hope I remember his name right...if not, I apologize). He walked up to the terminal, pointed to a few things for the clerk and I was all set. Apparently he had been listening.
He not only removed the taxes so the card would go through, he upgraded my corporate room to a two room suite!
I went downstairs and sought him out to thank him personally. He was very 'matter of fact' with his response of "what is it you deserve for being our guest?" He didn't have to do anything....and he would have been in the right.
What an incredible, quick, and customer oriented response.
September 7, 2014
Rated 2.0 out of 5.0 by jim734 disappointed slightly
Room a/c felt like it left me with high humidity; i expected a continental breakfast, but was surprised there wasn't one, and no one pointed that out
September 7, 2014
Rated 5.0 out of 5.0 by Smokey371 Lake Charles Stay
Hotel seemed a little musty smelling.
Most IHG Television do not get NFL Channel. I'm frequently traveling and miss alot of NFL.
September 5, 2014
Rated 5.0 out of 5.0 by JDA14 Great Service
My family and I had a great time and enjoyed the hotel. Great service and friendly staff helped make for an enjoyable stay. We will be back.
September 3, 2014
Rated 3.0 out of 5.0 by KHobber Good choice for South Lake Charles or McNeese State Visitors.
Great location. Newer hotel. Well trained staff. Good choice for south Lake Charles or McNeese State visitors.
August 29, 2014
Rated 5.0 out of 5.0 by dickepoo excellent staff & mgr----great hotel
excellent staff & mgr
would recommend to all my friends
easy location to casino
August 26, 2014
Rated 5.0 out of 5.0 by CruizerLady The ONLY place to stay in Lake Charles
Extremely clean facility. Safe area and convenient to stores and restaurants. Friendly and knowledgeable employees. Front desk welcomes you with a smile. The bed and pillows are better than my own! I always stay here because I feel at home when I walk through the doors.
August 25, 2014