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Rated 4.2 out of 5 by 172 reviewers.
Rated 1.0 out of 5.0 by Horrible customer service I have stayed on business numerous times at this hotel. Normally, the only issue has been the internet and once the room smelled. This trip the bathroom was unclean and short on toiletry supplies. Biggest complaint is I worked til 5:00AM and put sign on door to not disturb. I received a call from front desk the next morning waking me up to see if I needed room cleaned. I asked what good the sign on door did if they were going to call and wake me up. Front desk clerk became confrontational and advised it was company policy and I should have let front desk know in advance. I advised her to notate that I will be working these hours all week. She rudely said I would have to tell front desk daily. I advised I would find a more accomodating hotel. The night clerks are very friendly and accomodating and have always been in the past. I will not stay at this hotel in the future, even if I have to stay in Sulphur. I also do not care about the bottle of water or points option when checking in. December 9, 2014
Rated 5.0 out of 5.0 by Greatservice Your staff is to bottom! I hosted conferences there and the staff was there for my needs everyday with a smile on their face. November 24, 2014
Rated 5.0 out of 5.0 by Nice Place to Relax After a long travel day, this is a nice hotel to relx comfortably. November 21, 2014
Rated 5.0 out of 5.0 by Lake Charles lives up to Southern Hospitality I was greeted upon my arrival by two friendly faces and attitudes. Both Nartnaree and Rodney were smiling and talkative, putting me at ease after a long ride to get there around 6:30 pm. They offered suggestions and directions to local restaurants because, hey, who doesn't want local when in South Louisiana! November 17, 2014
Rated 5.0 out of 5.0 by Comfortable Accomodations The front desk attendant was very professional and nice. The room was very comfortable and quiet. November 11, 2014
Rated 5.0 out of 5.0 by comfortable bed, great service, perfect location This hotel is perfect location to the casinos with 1/2 the price of casino hotels. complimentary shuttle to casinos alleviate the need for transportation October 29, 2014
Rated 4.0 out of 5.0 by Decent stay clean, friendly service, nice in hotel restaurant. Only trouble was the internet. Not very dependable for business use. October 27, 2014
Rated 5.0 out of 5.0 by quiet and comfortable, safe atmosphere Always consistent with services. Clean rooms and courtesy staff October 24, 2014
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