Rated 1.0 out of 5.0 by Lakers POOR SERVICE
Ok, we book the hotel with soccer teams. You know we are coming. Also consider there are baseball teams in the hotel. Dining was not prepared. Team would come in for breakfast, would take forever to order, and get food. Second morning could not even order breakfast. Asked to order pizza delivered to hotel for soccer team. Was told no. So you dining area can't handle the business you know you were booked. We try to get food delivered and was told NO. The hotel had no guest service!!! I WILL NOT BE BACK NOR WILL THIS TEAM BOOK THIS HOTEL AGAIN!!!
May 10, 2013
Rated 5.0 out of 5.0 by belaire49 Easy Access and great service
I love staying at Holiday Inn's and have been collecting Priority Club points for about three years now. I decided to use them at this particular Holiday Inn. The staff treated us as everyone other Holiday Inn and like paying customer's which felt really great. I was a little worried we'd be hurried along since we were using our points. The place was immaculate, bed comfortable, room clean and beautiful as usual. This particular Holiday Inn has easy access to the 210 loop which is close to the casino, shopping, and general ease of getting around Lake Charles. My son moved about two miles away so this will be our regular place to stay when we vist Lake Charles.
May 3, 2013
Rated 1.0 out of 5.0 by Reg12345 terrible experience
As a Gold Club member, I have to say that this was the worst experience that I've had at a Holiday Inn. The first impression from the foyer was good but it went downhill from there. There were no toiletries in the room at all. I went to the desk and asked for some, and they were delivered about half an hour later. Also, the room backed up to the elevators and the noise kept me up late and woke me up early. I thought it would stop around 10:00 so I did not initially complain or ask for another room. About 10:45 I got frustrated and tried to call the front desk. Neither phone in the room worked. The next morning when I gave them my room key, the lad just said, "Yes, that room is loud." No way to treat a long-term customer. I would not stay there again.
May 1, 2013
Rated 5.0 out of 5.0 by Heist Great Visit
Great location. Friendly staff. Rodney was exceptional in help. I have stayed at this Holiday Inn in the past and it was great. The pool and hot tub was pleasant.
April 13, 2013
Rated 3.0 out of 5.0 by RieRie Confused
I've never had any problems staying at any IHG no matter location when it has come down to staff. this was my first time staying in a suite & I'm not sure I'll ever do it again. Yes it's very roomy (bathroom, living area, bedroom but what we found in the room was disturbing. There was an old fast food hamburger next to the tv in the living room area, there was shampoo & things in the bathroom from the previous guest including a dirty toliet, & there was dried blood on the pillows & bedding. Not sure if the cleaning staff was having a bad day but this was no way to leave a room no matter what the situation is. The staff was very fast in correcting the problem.
April 11, 2013
Rated 4.0 out of 5.0 by MRand Travel for business
Close to where I needed to be for meetings, nice hotel, friendly staff.
April 7, 2013
Rated 5.0 out of 5.0 just right,everything
hotel is in the right spot.our stay was very nice. thank you.
March 22, 2013
Rated 4.0 out of 5.0 by Zeb45 Plan on staying again
This hotel location is nice because you don't get the highway noise. When ever I am in the nearby area, I stay at this location.
March 22, 2013