Rated 3.8 out of 5 by 72
Rated 5.0 out of 5.0 by Barb30 Good Location and Great Staff
I stayed just one night for business but it was a good place to stay and comfortable.
October 17, 2013
Rated 5.0 out of 5.0 Overall Solid Property & Staff
The property speaks for itself. Well maintained, clean and up to date. However, the people are what set this property apart from the other Holiday Inn properties I've been to. The staff are beyond polite and accommodating. We hosted a series of classes over a week utilizing their event space, on-site food and services. They ALL went above and beyond to make us feel welcome & comfortable. And if you're lucky enough, get the bread pudding.
October 15, 2013
Rated 5.0 out of 5.0 by Cid4 Excellent Service!
Most accommodating, nicest staff I've met at any of the IHG hotels I've stayed in around the world.
October 12, 2013
Rated 5.0 out of 5.0 by Midcon Great service
Kim was very helpful with our check-in. Kim and the manager made sure we had everything we requested. The staff was friendly and provided us with great service.
October 8, 2013
Rated 2.0 out of 5.0 by SOCALSAM Swamp!
I stay at ICH's all over the US & Alaska and average about 6-8 months of travel a year. 99% of the ICH hotels are great. This one however I will have to give up on; the staff is AWESOME, the restaurant is ok and the restaurant staff is just ok.
The real reason for my dissatisfaction is the room; although it is very smartly decorated (like all the others I have been too) my room at this hotel has always felt like a swamp! I have been to this property 3 times now for work and pleasure, like anything else I gave it a shot to find out if it was a one time deal or not. Everything in the room was damp, carpet, towels, bedding, everything. By the time we left (1-3 days at a time) even our cloths were damp. By the time we returned to California our cloths was still damp.
This is not a staff problem, it's a management problem that needs to be addressed. I am a Platinum Priority Club member and average 500,00 - 100,000 points a year so believe me when I say I know what a hotel room should be like.
October 7, 2013
Rated 5.0 out of 5.0 by HerbT Great place to stay
As usual the entire process from reservations, to check-in, to the stay, to check-out was outstanding to include the room condition/cleanliness and the staff friendliness. The best kept scret in Lake Charles. Keep up the good work.
October 2, 2013
Rated 4.0 out of 5.0 by Xophe31 Pleasant staff.
Smelly room and not enough sets in the lobby area. No even a table and seats for a business working session!!!.............. Had to sit in the restaurant. Suggest a big re-org of the lobby area and of the fireplace area.
October 2, 2013
Rated 3.0 out of 5.0 by TravelDoc2 Not so good
This hotel is supposedly less than 5 years old. It sits on the edge of a bad looking neighborhood, which is an unfortunate location. They employ a night security person who probably patrols the parking area, which is good except that it makes you wonder if they may have had problems. The management staff say pleasant words and have smiles glued to their faces, but they are ineffective at dealing with some real problems.
The bathroom smelled most days as though it had been cleaned with a stale mop. I advised the desk person of the problem and I think they sprayed something that made the smell better for a few hours, but they did not fix the problem.
The guest laundry had coin operated machines that wouldn't take the coins. Some or all of the machines were out of order. Apparently, none of the employees had a key to empty the coin boxes when they were full (why?). I bought a roll of quarters at the front desk and was surprised to find the roll was one quarter short when the coins were counted. Maybe it was just an accident?
The wireless internet doesn't work. The signal is weak.. The desk people know about it and they have a huge supply of wired connectors for the unhappy customers to use. Why don't the managers or owner fix the problem?
The indoor pool is pretty but the water is cold and not being properly heated.
Unlike many hotels, this hotel doesn't serve a complimentary breakfast. At the front desk, they say this is because they have a hotel restaurant and they want you to buy a breakfast there. The hotel room prices are plenty high, so they could certainly afford to give you a complimentary breakfast.
October 1, 2013
Rated 2.0 out of 5.0 by Mark2727 Noisy
If it isn't the elevator shaft across the wall from you or the constant "music" from the elevators down the hall it may be the fights in the hallways that keep you up. Possibly the part of town or the clientele they have but I will not be back.
September 30, 2013
Rated 2.0 out of 5.0 by traveled68 HUH??
Everything was "As expected" until 4:48 AM! A policeman was apparently going door to door and waking everyone up. I was asked if I had been in a fight that evening, and of course not, I hadn't. But there was no apology or anything......I would have expected hotel management to do something differently than allowing the police to go door to door waking up every guest. I know I was not the only patron that was given the early wake up call in the form of a policeman telling me to "Open up, its the police!"
September 30, 2013
Rated 1.0 out of 5.0 by Turkturk1 Never Again...
August 31-September 2, 2013
Get A Way Trip... Preview the room, before check in, seem nice. Day # 1 Once in pull back the shower curtain, ring around the tub,
both beds in need of complete changing (hair), I put my glove on and clean the following microwave, refrigerator,and coffee maker, wipe lamp switches and handles to the drapes (dirty) plus all door knobs, counter tops and desks, phone, tv control. staff change bedding and clean tub. Day 2, microwave didn't work. Got it replace on day# 2. And found a large stain on bed # 2, asked that the room be vacuum on day 2. Staff replaced stain bedspread
and replace the microwave. While waiting outside the room during
the vacuuming notice the wall railing sticky and badly stain hallway carpet. We don't blame the staff at all. We feel that the staff DO NOT have the proper cleaning solutions, to seriously deliver a clean room to any customer. We feel if the bedding wasn't stuff in a washing machine and having a quality detergent,
tub stain remover, a quality germ killer and good polish on a rag. Once a month steam carpet cleaning.
Than this would be a much better place to stay. Never leave home without a germ killer and rags in your car or luggage....
$$$ LEARN EXPERIANCE/ Manger/Owner refuse to reimbursed
September 20, 2013
Rated 5.0 out of 5.0 Great Service
We recently were guest at Hoilday Inn South and out stay was absolutely one of the most memorable and enjoyable days. We were greeted everytime we walked into the hotel and greeted on the way out. Room service was prompt and anything that we needed the hotel made sure it was right at our fingertips. We will definitely stay here again and I would recommend anyone to chose this place first
September 11, 2013
Rated 4.0 out of 5.0 by 2northerngirl staff
The rooms need a remodel and good cleaning. Most of the rooms smell like smoke with perfumed air blown through the vents. What made our stay at this hotel worth it? The staff. Every employee was helpful and extremely friendly. The only reason I would go back is to see the staff.
September 8, 2013
Rated 2.0 out of 5.0 by PLB1129 Noise Complaints
I stay at this hotel often for work. My current stay was not a good one. I had 2 different complaints by other guests for my TV volume being to loud. The first complaint was a call from the front desk waking me at 12:00 am on 8/28/2013, to inform me the TV volume was too loud. The second was at 10:15 pm on 8/29/2013 with security knocking on my door to inform another guest had complained. Both times the TV volume was not too loud for me to either sleep or to have a conversation on the phone. I called the front desk to inquire about the thickness of the hotel room walls. The front desk person said they are unaware if the walls are thin, but have to follow through with complaints by other guests. I for one agree with that on legitimate complaints. In the future I will request a room away from anyone else if possible, or choose a different hotel.
August 29, 2013
Rated 2.0 out of 5.0 by Saber47 Musty smell in room
All 4 people in our group (myself included) reported that their rooms smelled musty.
Will look for another place to stay next time.
August 26, 2013
Rated 5.0 out of 5.0 by rlammonia Great Place to Stay
My son and I stayed here on a business trip and ejoyed our stay. Roooms were neat and clean and the hotel personnel were very friendly and helpful.
August 16, 2013
Rated 5.0 out of 5.0 by Cajungirl3 Good find!
We were in Lake Charles recently at the last minute and were very fortunate to find this hotel. The staff was excellent - accommodations good and the restaurant much better than expected.
We would definitely stay here again.
August 16, 2013
Rated 5.0 out of 5.0 by kate1258 Wonderful, friendly front desk staff
The front desk staff is very friendly and the hotel is clean and comfortable. We always enjoy staying at this Holiday Inn.
August 9, 2013
Rated 2.0 out of 5.0 by Disappointeddddd Better cleaning and maintenance needed
I stay at a lot of hotels and usually find Holiday Inns very consistent on cleanliness and maintenance. While this hotel appears new and neat on the outside, the rooms are not very well maintained and in my case, the room was not cleaned well at all. First, the room was left propped open when I arrived and then I found trash in the trash can. I thought someone was still staying in the room. I got that resolved and then found a dead roach in the closet, a stain on the bed sheets, and the leather desk chair was wet with an oily substance??? The shower walls and shower head were also stained with hard water residue. Based on my experience, I will not be staying here again and cannot recommend this hotel to anyone.
August 8, 2013
Rated 4.0 out of 5.0 by Jules0903 Customer Service
I took my husband on a surprise trip for his birthday. We were welcomed as we walked in by a front desk agent with a bright smile and personality to match. He asked why we were visiting and I told him it was my husbands birthday... He actually sang Happy Birthday in the middle of the lobby. He brought us a bottle water and offered to upgrade us for the special occasion. I am in my 15th year as a sales manager for a resort property and it was a perfect reminder that first impressions and genuine customer service goes a long way! Thank you RODNEY - you are a true STAR!!!
August 5, 2013
Rated 1.0 out of 5.0 by Jakeman DO NOT STAY AT THIS PROPERTY
I arrived on a Saturday evening. Upon getting into my room, I noticed a very strong smell of cat. As if a cat had sprayed in the room. I was exhausted from a day of traveling and decided that I would wait until morning to voice my concern. However, I then went to take a shower and noticed no towels or wash cloths at all in the room. At this point, I called the front desk. A security guard was sent up with the towels. I asked him to come in the room and immediately he asked what was that smell? As it was late in the evening, he told me that he would let them know at the front desk to have the room cleaned thoroughly the next day. On Sunday morning, on my way to work, I stopped at the front desk to reiterate the smell in the room. The lady at the desk told me that yes it was noted and that a note was sent to the general manager of the hotel as that was the only way to get housekeeping to do anything. As a member of management, I feel that is very unprofessional to "air your dirty laundry" with non members of your company.
When I arrived back from work that afternoon, I found the room still had a horrible odor. I went immediately to the front desk and asked for a new room. The staff acted as if I wanted the world. However, I was given a new room. This room appeared much better. However, as I went to use the internet, the wireless did not work in my room. I called the front desk and was told that I needed to come down and get an Ethernet cable. Too bad that cable was only 6 feet long. I really did not want to sit at the desk and use the laptop. Therefore, I tried to use my MIFI. However, there is no 3g or 4g in the hotel. Right outside the signal is very strong. Therefore, I tried to put the mifi in the window and catch a stronger signal. That would have worked, except that it was raining outside and the window was leaking. The window sill was covered in water. So I decided I might as well use the desk. At this point, I noticed that the faux leather on the chair was torn off of the arms. The inside material was hanging out of the chair. I have since left a message for the manager and have made a complaint online. Now 8 days later I have not heard back from anyone. I travel 75% of the time for work. Because of this experience, I will be avoiding IHG properties in the future.
August 5, 2013
Rated 4.0 out of 5.0 Just a suggestion from a platinum member.
Great hotel, just a little too pricey for the neighborhood!
This hotel should provide a shuttle service to the casino that is only one exit over!
July 23, 2013
Rated 1.0 out of 5.0 by BusterW Room Cleanliness
The hotel looks great on the outside, but not clean on the inside. I checked into the hotel and took a nap. When I woke up, I went to use the bathroom and there was urine on the floor in front of the toilet. I raise the toilet seat and and there is urine on the toilet bowl. It's like house keeping just came in and made up the bed, changed the towels and nothing else. I went to get some lysol and spray the room down. Also, the furniture is raggedy.
July 20, 2013
Rated 4.0 out of 5.0 by Sanspur Great Service, comfortable bed.
I have stayed at this hotel twice this year. They have Great service. I have not met one person on staff who is not trying to assist their guests in one way or the other.
Beds are comfortable
July 13, 2013
Rated 3.0 out of 5.0 by Softball2 Pool
The indoor pool had way too much chlorine in it. The kids would get in for about five minutes and then start coughing because of the strong chlorine and the poor ventilation. The hot tub never worked during our 4 day stay. The pool was also not heated but was indoors, which made it uncomfortably cold.
July 6, 2013
Rated 5.0 out of 5.0 by GammyTo8 Great Hotel! Problem? Solved!
Have stayed @ this hotel many times over the past several years. It's my choice when in the Lake Charles/Sulphur vicinity. I also love the full service on-site restaurant. In all the times I've stayed here, I have experienced a problem only once, and that was quickly resolved by the front desk staff by moving me to another room. For the "inconvenience", a complimentary breakfast was added to my Priority Club / IGH Reward Club Profile for my next visit to that hotel. Being a frequent visitor, that will be very nice. I highly recommend this Holiday Inn!
July 6, 2013
Rated 1.0 out of 5.0 Unfortunate Experience - will not return
I was booked to stay at this hotel as part of a corporate group. My room as well as the other 6 rooms in my group was confirmed and paid for by the corporation. When I checked out a day earlier than expected I noticed that my credit card had been charged the full price of the room, even though I was told that my card would only have a $25.00 hold on it for incidentals. I talked to the desk clerk and he quickly and professionally amended the error and gave me a receipt showing the credit with a notation made that my card was billed in error and that the billing information was in fact on file. The next day when checking my account however, I saw that the hotel had charged me $291 for two nights stay. When I called to try to resolve the issue I received no help from the young lady who took my call and there was no manager available to assist me. Today, 3 days later I tried to call and was unable to get the General Manager on the phone with me. When I asked for the franchise information I was refused. Not only am I still trying to resolve the billing error - I really wasn't impressed with the hotel in general. I guess I expect more from a Holiday Inn. The hot tub was out of service, my window looked upon someones back yard, so I was unable to keep the curtains open, and for a Sam's club bottle of water I was charged $2.00. The breakfast was good and the rooms were clean, although small.
July 1, 2013
Rated 4.0 out of 5.0 by Travel23 Good service and locate
Had chosen the hotel because of location to George W Bush Presidential library. The room were small and dark, however they were clean and comfortable. Difficult to get in and out of hotel because of highway in front of hotel. Overall good experience.
June 30, 2013
Rated 5.0 out of 5.0 by DRYSLICK thumbs up
came in for poker tourney...(twice). the front counter staff were absolutely perfect. polite. friendly. I will be back for sure. room was clean. hot water all just what I needed. .. 100% satisfied!
June 21, 2013
Rated 2.0 out of 5.0 by DONEWITHTHISPROPERTY Management IGNORES important issues
This stay was my last at this poorly run property. I spend 3-5 nights per month in Lake Charles, a ton full of hotel choices. I wanted to make this property my go to home away from home but it can't be done.
Dirty elevator walls, streaky indicating dirty rags used to wipe it down. Computer chairs ratty and torn. Pillows not fit for my dog, unless oatmeal filled is your preference. POOR POOR wireless internet speed in you are halfway down the hall or more.
I have directly spoken with both mgr on duty and GM SEVERAL times over the last 10 months about these concerns. GM boasted of spending big money to fix internet but thats a joke. Internet is still the poor speed , pillows still poor and elevator still dirty.
I can always take the stairs, I do. I can always bring my own pillow, I do. I CAN NOT bring my own internet
June 20, 2013