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Rated 4.2 out of 5 by 247 reviewers.
Rated 5.0 out of 5.0 by good staff. always attentive. A great experience as always. This time my coffee packets weren't refilled for the second night. Had three decaffeinated and only one regular. Need my morning jolt of caffeine. May 29, 2015
Rated 5.0 out of 5.0 by I have absolutely NOTHING to complain about! Very pleasant stay!! My stay was very nice.... I really have nothing to complain about at all. The staff was wonderful. Greetings with a smile is simply an awesome experience! That's an amazing feeling to walk in and be truly greeted with a happy face that actually presents itself with a true smile!!! Cheerful personalities! I have the privilege of saying that the Front Desk customer service was beyond what I have encountered in quite some time. Keep up the good work!! May 29, 2015
Rated 2.0 out of 5.0 by Musty Smell We have stayed here previously and enjoyed our stay. however, on the last two occasions, our rooms were very musty and moldy smelling. We changed rooms once, same issue. Seems to be a problem with cleanliness of A/C units. I won't be back. May 29, 2015
Rated 4.0 out of 5.0 by Nice hotel The staff couldn't have been nicer. We had kind of a weird experience with staff knocking on our door several times asking for our dirty towels. Knocked once and then just walked in. Also had some moisture issues in the room with everything feeling damp all the time. Overall we had a nice stay, just some odd occurrences. May 28, 2015
Rated 5.0 out of 5.0 by overall service was great I always stay at holiday inn's when I travel. My travel time is limited now due to my wife in home hospice care, i'm her care taker and use my allowed time off for leisure travel May 28, 2015
Rated 3.0 out of 5.0 by Friendly staff, comfortable bed, clean but not real user friendly Hotel stay was o.k. but did not receive my wake-up call. There were some poor design features in the room, and it was not clear how to reach the front desk. Phones in room did not work. May 26, 2015
Rated 4.0 out of 5.0 by nice location and freindly sraff I had a good stay. very nice lobby and bar area. Staff was freindly. May 26, 2015
Rated 5.0 out of 5.0 by Holiday Inn Hotel, South Lake Charles, La. After making a long drive from Knoxville, TN. to Lake Charles, La. I look forward to having a comfortable bed and a quite room to recuperate. The holiday south is central located from the shopping mall, restaurant and my family which I came to visit after 10 years from my last visit. I was highly please with my stay at this hotel and location. May 20, 2015
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