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Rated 4.3 out of 5 by 394 reviewers.
Rated 5.0 out of 5.0 by Holiday Inn Lake Charles No issues, great property. Will most likely be their more than once for business. May 27, 2016
Rated 5.0 out of 5.0 by room rated my sleep was great,due to comfortable bed, pillows, shower. thanks May 24, 2016
Rated 4.0 out of 5.0 by Comfortable bed and great service. Rooms were clean and beds were comfortable. Property was easy to get in and out of with several places to eat near by. May 16, 2016
Rated 4.0 out of 5.0 by pillow not too good crick in my neck handicap facility was excellent! ! !parking for handicap crowded because HI employee parked there. Immediate stairs to second floor was not only beautiful but saved a lot of time and energy. food service and bartender staff gave excellent service even though we arrived late and others came after us.fod was freshly prepared and timely .i found the breakfast voucher a bit confusing but I had to leave early and my wife would eat later. May 16, 2016
Rated 4.0 out of 5.0 by Great Customer Service From the time we walked in, until the time we left everyone was helpful and friendly. My mother is disabled and uses a walker and upon checking in they noticed that we were in a normal room. There was a handicapped accessible room available so they moved us to that room so that she would not have as far to walk. The next morning I had some issues with the authorization that had been done on my card. I wasn't upset because I know how easy mistakes can be made, but I needed to get it fixed as soon as possible. The manager told me what I needed to do, but my bank was being very difficult with me trying to get the charge corrected. The manager took the time to try to help me get the issue resolved with my bank. Unfortunately even he couldn't get them to do what needed to be done in a timely manner, but he went above and beyond to try to help me and that is what mattered to me. I have stayed here multiple times and have never had a bad experience. I will always stay here when I come to town. May 13, 2016
Rated 5.0 out of 5.0 by Great service Enjoyed our stay here. Would definitely stay here again. May 11, 2016
Rated 2.0 out of 5.0 by Hotel (Great) - Restaurant (Awful) Check in desk was excellent. The room was excellent. The bar was excellent (mostly). The restaurant was awful. I order the Sausage Chicken Gumbo to take to my room. It came out in take away coffee cup. Opening it at the bar the cup was only 3/4 full and held one piece of sausage and one chicken wing that looked green. 1) I've had gumbo plenty of times elsewhere and I've never seen the chicken still on the bone 2) To eat the chicken wing meant I'd have to do it over a coffee cup as no plate/bowl was provided I immediately returned it stating it was inedible. No refund was offered. Luckily I had a left over poptart that made a much more enjoyable dinner experience. Please stay at the hotel - fantastic accommodations - just stay away from the restaurant!. May 11, 2016
Rated 4.0 out of 5.0 by great front desk comfortable. very nice location . very clean rooms . May 9, 2016
  • 2016-05-30 T14:12:57.059-05:00
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