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Rated 4.0 out of 5 by 172 reviewers.
Rated 4.0 out of 5.0 by Safe but Snooty Great location, safe but bathrooms were not clean and beds were not comfortable. Staff was moderate indifferent. Not up to the usual Holiday Inn standards we have been spoiled to. July 8, 2014
Rated 4.0 out of 5.0 by Pet Friendly! Was traveling, with my family, for work, before our long holiday weekend. It was nice to have a Holiday Inn, that was pet friendly. The staff was extremely friendly and helpful, except they didn't mention the bar was only open til 9PM, so we didn't get to use our "free drink' coupons for being IHG members, but that was ok. They allowed us to have a late check out the next day since I wouldn't finish work until 12:30 PM. So, overall we were pleased and would recommend this hotel. July 6, 2014
Rated 4.0 out of 5.0 Great Staff, Poor Holiday Inn Corporate Behavior I would like to say that the staff in the morning for checkout was great! They resolved a billing issue that was probably corporate's fault. I reserved two rooms a month and a half before my stay using the Holiday Inn App. When I checked in, the staff on duty quoted me a different rate, but I didn't have my confirmation email handy to show them the correct rate. I pulled up the reservation in the App and the rate had been changed there as well. By the next morning, I was able to locate my original confirmation email, showed it to the morning staff, and they corrected my billing. Lesson learned, though, is don't trust Holiday Inn Corporate to not change the rate on you in all their electronic systems. Take your email confirmation with you. July 6, 2014
Rated 5.0 out of 5.0 by Convenient to I-75, clean, comfortable and safe I was very pleased with the room and hotel appearance. The room was very comfortable and the staff was accommodating. July 4, 2014
Rated 4.0 out of 5.0 by One night stay.. Comfortable bed.. Nice room.. One washing machine on property..? And was broke.. 5 days of softball needed clean uniforms.. Thumbs down..!! No free breakfast.. 10.87 for 2 instant oatmeals and 2 can drinks..!! Way over priced.. Overall stay good for except laundry and breakfast.., July 3, 2014
Rated 3.0 out of 5.0 by bad nightsleep because the whole house where full of kids running around until 12.30 am ( long after midnight ) in the walkways outside the hotel rooms , we where unable to sleep. In the room above us ( we had 405 ) they had probably a bunch of elephants. The management should tell customers when checking in, that it could be loud, because the Hotel is occupied with a lot of children, or they have to tell the parents and the chaperons to watch the children. We have also 2 children, but this was bad parenting and no SORRY from the front desk. July 3, 2014
Rated 2.0 out of 5.0 by hot tub out of order - middle school girl's softball team on board nice enough hotel - but the hot tub was out-of-order (one of my favorite things in a good hotel) - plus the building (including the swimming pool) was loaded (over-run) with young, high energy softball players - not a bad thing in itself - just not relaxing July 2, 2014
Rated 4.0 out of 5.0 by One major issue Our stay was very good, the only issue we had was the elevators.... Only 2 on the property and I personally got tired of waiting 10 - 15 minutes for them to come to my level! Every single time there was a long wait. It was always faster to take the stairs to the 5th floor. The only positive about it was I got plenty of cardio! July 2, 2014
Rated 1.0 out of 5.0 by Very bad stay Upon arrival,my rooms were not available. I was told other guest arrived before me even though I had made the reservations for the rooms weeks in advance. The rooms I was given were no where near each other even thought I told them I needed two queen bed rooms next to each other. One room was next to the ice machine and at 2:30 AM someone was fill up three ice chest. There was screaming and running up and down the hallways a call to the front desk was useless. I want a refund of the one room because I certainly got no sleep that night. June 30, 2014
Rated 4.0 out of 5.0 by Great hotel for the price and location The Lake City Holiday Inn is the place to stay when visiting the city. It's conveniently located off I-75 and is close to numerous restaurants and gas stations. The hotel was clean and the beds were very comfortable. The internet was quick and simple to connect to. The indoor pool was a real treat and having a washer / dryer guests can use was an added bonus. June 27, 2014
Rated 5.0 out of 5.0 by Convenient and Comfortable I have been staying here due to work and I have nothing but good things to say about the exp. I enjoy checking in and the staff is always pleasant. Except for this one time, but It's all good... I will surely stay here again!! June 25, 2014
Rated 3.0 out of 5.0 by Pretty Hotel Not Business friendly Chidren running everywhere... Took 3 calls and other guests to complain before it was taken care of. June 24, 2014
Rated 4.0 out of 5.0 by Great property and service I stay at this location quite frequently and this hotel is always great and the staff are phenomenal! They always recognize the Gold Elite status and are top notch. Only down side to this property are the elevators. Don't head to your room with your hands full because it takes forever for the elevators. Elevators are painfully slow, especially the one with a rear service door. I want an express key next time. June 22, 2014
Rated 5.0 out of 5.0 by Beautiful Holiday Inn! This is a beautiful holiday inn, outside and inside. Professional staff, gorgeous lobby, great rooms. hope to stay here again. Loved the Ruby Tuesdays right next door. June 20, 2014
Rated 5.0 out of 5.0 Owens price was high, bar closed to early, should have had free breakfast with the price paid June 18, 2014
Rated 4.0 out of 5.0 by Eatery on site I do not like that there is no complimentary breakfast. This is establishment used to recognize Platinum members with vouchers. The Cracker Barrel across the street received my breakfast business. They have more selection for the money. June 16, 2014
Rated 2.0 out of 5.0 by Was OK. Front Desk Lady was not informative or friendly when checking in. No, she was not busy! Told me I had to buy a breakfast package if I wanted to eat breakfast. She did not explain what that was all about. The shower was very difficult to get to work. It needed to be repaired. A light was out in the bathroom, which I had to call to get it replaced. I had reservations requesting a first floor room and was put on the 5th floor!! June 13, 2014
Rated 5.0 out of 5.0 by Great Travel stop This is one of my favorite stops when traveling I-75. It is a very nice, relatively new hotel, with a perfect little indoor pool and Jacuzzi. With Ruby Tuesday adjacent.to the hotel, you are not forced to get back in the car to find dinner. June 13, 2014
Rated 5.0 out of 5.0 HOLIDAY INN NEVER DISAPPOINTS!!!! THANK YOU FOR THE STANDARDS!! WE ARE NEVER DISAPPOINTED! WHEN WE WALKED IN THE ROOM WE WERE LIKE, AHHHH!! A GOOD NIGHTS SLEEP AWAITS! June 12, 2014
Rated 4.0 out of 5.0 by Clean, Nice Staff &Great Location This hotel is clean and the staff is pleasant and accomodating. The room was comfortable, the bed and pillows were better than most hotels. The indoor pool and whirlpool was kept clean and functioning well. The location is great with many restaurants and stores nearby. Ruby Tuesday is right next door, Cracker Barrell across the street from the hotel. The only thing that would make this hotel better is, to have the free breakfast that is included with the stay like other Holiday Inn's have. June 11, 2014
Rated 5.0 out of 5.0 by comfortable bed and great service I stayed here on our way to Walt Disney. Everything was great. I would recommend this hotel to everyone. June 5, 2014
Rated 5.0 out of 5.0 by Gorgeous Hotel and rooms, great staff This was the nicest holiday inn weve ever stayed in. There were palm trees and beautiful landscaping outside. Inside, the atrium was beyond beautiful. Our rooms were perfect. We rented 2 rooms. The jacuzzi room had gorgeous tile. Comfortable beds, lots of pillows. Nice cold air conditioning. A ruby tuesdays next door. The housekeeping lady met a immediate personal need with the utmost discretion and was so gracious and professional. Every staff member really seemed to love their job. I hope to stay here again June 2, 2014
Rated 4.0 out of 5.0 by Great Option for Baseball families The pool and open atrium are a great balance of relaxation and environment to stay in. Central bar and tvs, seating...make it very appealing. I think Breakfast should be continental and not paid. And one other minor gripe was no refrigerator in the room. A/C Blew cold, and the room was quiet. Mattresses were firm. Overall great stay. May 21, 2014
Rated 2.0 out of 5.0 by 4th time to stay here Its an older hotel but its usually fair. I would have enjoyed it more if the front desk male didn't ask me how many kids i have and threaten to charge me for another room if I have too many?? that was really weird...my wife's key didn't work: when i went back to fix it was the first time they finally recognized me as an ihg member (typically gold or platinum year to year...I only prefer ihg). I'm trying someplace different next time. maybe a fair experience here but National IHG always takes excellent care of me. Also: please move the trash bags left by housekeeping FAR AWAY from the elevators...its difficult to get in an elevator when staff leaves 4 trash bags of towels, trash, etc right by elevators. May 15, 2014
Rated 5.0 out of 5.0 by Of all the Holiday Inns I am a Platinum Elite member, stayed over 800 nights in most states and cannot remember service this good! The corporate guys should take a lesson from this property and teach the rest of them to do business this way. Can't wait to return Keep up the good work. April 25, 2014
Rated 5.0 out of 5.0 by Great Service Front desk personnel were great and efficient with my reservation. Room was excellent and room service was just fine. We had a very nice night. April 7, 2014
Rated 3.0 out of 5.0 by Good Location and responsive staff My family and pet and I were driving home and wanted to get as far north in Florida as we could. This HI was in a good location off I 75 and very easy to find at 11 pm at night in the middle of a brutal thunderstorm. We had a reservation and got the last room (thankfully). It was very busy and the front desk appeared a bit overwhelmed. When we got to the room there were no linens for the pull out as well as just a few towels in the bathroom and one packet of coffee. The front desk had more arrivals but they handled our requests quickly. We left a few hours later; realizing then that it was a HI and not an Express. There was no free breakfast but a sit down restaurant that opened too late for us. Being a very frequent traveler, my suggestion would be to have a supply of coffee, hot water and/or juice packets maybe granola bars on a table by the front desk for those departing before the world wakes up. April 2, 2014
Rated 2.0 out of 5.0 by First Impressions When traveling, one of the main things I look for is my room being cleaned daily. The day after I arrived, I returned to my room and found that it had not been cleaned. Dirty towels, no replacements provided until I requested them, bed unmade and a dirty shower. I had not placed the sign on the door. Breakfast was pricey and did not expect this, it needs to be emphasized for travelers so they can make informed choices, I would have paid more for the room just to have the opportunity to have a breakfast buffet style. April 2, 2014
Rated 5.0 out of 5.0 by Exceptional value & outstanding service!! I was impressed with the grand entrance and cozy lobby. The front desk staff agent was quick to welcome me and get me checked in. The room was spacious and very clean. We loved the indoor pool and hot tub. Breakfast was not included; however, the discounted rate we received was $40 less than other comparable hotels in the area! We will definitely be back. March 29, 2014
Rated 5.0 out of 5.0 by Wonderful Stop We stayed at four IHG properties on our way home from Florida to Minnesota. This one was the best one. We were greeted by two young ladies, I wish I had gotten their names, with smiles and a personalities that where nothing short of GREAT. They set the tone for our stay. They recommended Mike's Café, you have to eat there when you are in Lake City. The room was very clean and comfortable. Please do let these young ladies know that they played a major part in our excellent stay at your property. March 29, 2014
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