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Rated 4.0 out of 5 by 216 reviewers.
Rated 5.0 out of 5.0 by Beautiful Holiday Inn! This is a beautiful holiday inn, outside and inside. Professional staff, gorgeous lobby, great rooms. hope to stay here again. Loved the Ruby Tuesdays right next door. June 20, 2014
Rated 5.0 out of 5.0 Owens price was high, bar closed to early, should have had free breakfast with the price paid June 18, 2014
Rated 4.0 out of 5.0 by Eatery on site I do not like that there is no complimentary breakfast. This is establishment used to recognize Platinum members with vouchers. The Cracker Barrel across the street received my breakfast business. They have more selection for the money. June 16, 2014
Rated 2.0 out of 5.0 by Was OK. Front Desk Lady was not informative or friendly when checking in. No, she was not busy! Told me I had to buy a breakfast package if I wanted to eat breakfast. She did not explain what that was all about. The shower was very difficult to get to work. It needed to be repaired. A light was out in the bathroom, which I had to call to get it replaced. I had reservations requesting a first floor room and was put on the 5th floor!! June 13, 2014
Rated 5.0 out of 5.0 by Great Travel stop This is one of my favorite stops when traveling I-75. It is a very nice, relatively new hotel, with a perfect little indoor pool and Jacuzzi. With Ruby Tuesday the hotel, you are not forced to get back in the car to find dinner. June 13, 2014
Rated 4.0 out of 5.0 by Clean, Nice Staff &Great Location This hotel is clean and the staff is pleasant and accomodating. The room was comfortable, the bed and pillows were better than most hotels. The indoor pool and whirlpool was kept clean and functioning well. The location is great with many restaurants and stores nearby. Ruby Tuesday is right next door, Cracker Barrell across the street from the hotel. The only thing that would make this hotel better is, to have the free breakfast that is included with the stay like other Holiday Inn's have. June 11, 2014
Rated 5.0 out of 5.0 by comfortable bed and great service I stayed here on our way to Walt Disney. Everything was great. I would recommend this hotel to everyone. June 5, 2014
Rated 5.0 out of 5.0 by Gorgeous Hotel and rooms, great staff This was the nicest holiday inn weve ever stayed in. There were palm trees and beautiful landscaping outside. Inside, the atrium was beyond beautiful. Our rooms were perfect. We rented 2 rooms. The jacuzzi room had gorgeous tile. Comfortable beds, lots of pillows. Nice cold air conditioning. A ruby tuesdays next door. The housekeeping lady met a immediate personal need with the utmost discretion and was so gracious and professional. Every staff member really seemed to love their job. I hope to stay here again June 2, 2014
Rated 4.0 out of 5.0 by Great Option for Baseball families The pool and open atrium are a great balance of relaxation and environment to stay in. Central bar and tvs, seating...make it very appealing. I think Breakfast should be continental and not paid. And one other minor gripe was no refrigerator in the room. A/C Blew cold, and the room was quiet. Mattresses were firm. Overall great stay. May 21, 2014
Rated 2.0 out of 5.0 by 4th time to stay here Its an older hotel but its usually fair. I would have enjoyed it more if the front desk male didn't ask me how many kids i have and threaten to charge me for another room if I have too many?? that was really wife's key didn't work: when i went back to fix it was the first time they finally recognized me as an ihg member (typically gold or platinum year to year...I only prefer ihg). I'm trying someplace different next time. maybe a fair experience here but National IHG always takes excellent care of me. Also: please move the trash bags left by housekeeping FAR AWAY from the elevators...its difficult to get in an elevator when staff leaves 4 trash bags of towels, trash, etc right by elevators. May 15, 2014
Rated 5.0 out of 5.0 by Of all the Holiday Inns I am a Platinum Elite member, stayed over 800 nights in most states and cannot remember service this good! The corporate guys should take a lesson from this property and teach the rest of them to do business this way. Can't wait to return Keep up the good work. April 25, 2014
Rated 5.0 out of 5.0 by Great Service Front desk personnel were great and efficient with my reservation. Room was excellent and room service was just fine. We had a very nice night. April 7, 2014
Rated 3.0 out of 5.0 by Good Location and responsive staff My family and pet and I were driving home and wanted to get as far north in Florida as we could. This HI was in a good location off I 75 and very easy to find at 11 pm at night in the middle of a brutal thunderstorm. We had a reservation and got the last room (thankfully). It was very busy and the front desk appeared a bit overwhelmed. When we got to the room there were no linens for the pull out as well as just a few towels in the bathroom and one packet of coffee. The front desk had more arrivals but they handled our requests quickly. We left a few hours later; realizing then that it was a HI and not an Express. There was no free breakfast but a sit down restaurant that opened too late for us. Being a very frequent traveler, my suggestion would be to have a supply of coffee, hot water and/or juice packets maybe granola bars on a table by the front desk for those departing before the world wakes up. April 2, 2014
Rated 2.0 out of 5.0 by First Impressions When traveling, one of the main things I look for is my room being cleaned daily. The day after I arrived, I returned to my room and found that it had not been cleaned. Dirty towels, no replacements provided until I requested them, bed unmade and a dirty shower. I had not placed the sign on the door. Breakfast was pricey and did not expect this, it needs to be emphasized for travelers so they can make informed choices, I would have paid more for the room just to have the opportunity to have a breakfast buffet style. April 2, 2014
Rated 5.0 out of 5.0 by Exceptional value & outstanding service!! I was impressed with the grand entrance and cozy lobby. The front desk staff agent was quick to welcome me and get me checked in. The room was spacious and very clean. We loved the indoor pool and hot tub. Breakfast was not included; however, the discounted rate we received was $40 less than other comparable hotels in the area! We will definitely be back. March 29, 2014
Rated 5.0 out of 5.0 by Wonderful Stop We stayed at four IHG properties on our way home from Florida to Minnesota. This one was the best one. We were greeted by two young ladies, I wish I had gotten their names, with smiles and a personalities that where nothing short of GREAT. They set the tone for our stay. They recommended Mike's Café, you have to eat there when you are in Lake City. The room was very clean and comfortable. Please do let these young ladies know that they played a major part in our excellent stay at your property. March 29, 2014
Rated 5.0 out of 5.0 by Great stay! We planned to go fishing and had our boat with us. We were worried about the security of the hotel's parking lot. However, not only was the lot well lighted, we could even keep an eye on it from our window. We had a great stay. March 23, 2014
Rated 3.0 out of 5.0 by plain older motel This is the only Holiday Inn that I have stayed in . That does not Give discounts or free drinks, to priority club members. March 18, 2014
Rated 5.0 out of 5.0 by Great Manager Upon departing (several hours later) I realized that we left some articles in the room. I called the manager and asked if he could hold them for 8 days when we would be returning thru Lake City. He said sure and even offered to ship the articles to us. I said just hold them would be fine. Upon our return we picked them up. EXCELLENT service from everyone. The breakfast was also great! Clean and quiet room. March 18, 2014
Rated 3.0 out of 5.0 by Business stay Front desk staff is always borderline rude. Never welcomes me back even though I stay there frequently. Poor drainage in plumbing March 15, 2014
Rated 2.0 out of 5.0 Fair The building is nice. We had our dinner in the hotel's restaurant, not knowing that the dining room was actually the bar. After placing our order, but before our meal was served, a dozen or more (mostly men) entered the bar and were standing around with drinks in hand, talking and laughing loudly. A very unpleasant experience for us. Unlike most hotels, breakfast was not included. However, we took our breakfast in the hotel. The elevator was located mid-way on the wall of the dining area so that guests on their way to check out walked on the edge the dining area. A refrigerator and microwave in the room would have been more comfortable, which are usually provided at Holiday Inn Express. The bathroom needed maintenance. We really regret booking at that hotel and will definitely not do so should we make that trip again. March 13, 2014
Rated 5.0 out of 5.0 by Good bar Enjoyed the bar and the exercise room. Breakfast is not free. March 11, 2014
Rated 5.0 out of 5.0 by Like Home Away From Home Desk clerk, Cole, started things off right with excellent check-in. Clean, comfortable, good value. March 10, 2014
Rated 1.0 out of 5.0 by Maintenance and Housekeeping I have been staying at this HI since it was built and have found it to be great in the past. However on this visit the toilet did not operate properly ( I had to repair the flush valve myself ) the tub did not drain so I stood in ankle deep soapy water while getting my shower and the bed spread smelled like womens purfume from the last person that slept in it ( I hope the sheets were changed). When leaving I asked the desk person to have the manager call me when he/she got to in but did not receive a call. Not likely I will stay there again! March 10, 2014
Rated 5.0 out of 5.0 by Lake City Very nice hotel, clean and comfortable. Great location for stop over for a Disney trip! March 7, 2014
Rated 5.0 out of 5.0 by Great Stop Stopped on the way to Disney. Rooms are clean. Staff is pleasant. Beds are comfy. What more can you ask for? Great stop! March 1, 2014
Rated 3.0 out of 5.0 by Average stay We have stayed at HI Express that were far better over all. This where was too much jammed into this Inn and the result was fair/poor. February 25, 2014
Rated 3.0 out of 5.0 by Great location,Rubt Tuesday next door Open air center area smelled terrible , pool was shut down, and no free breakfast. What's with all the Semi trucks parked behind the hotel ??? February 18, 2014
Rated 5.0 out of 5.0 Passing Through on Vacation Travel Passing through and looking for a place to stay for the night while traveling on vacation. From check in to check out, the staff was great. I identified myself as a rewards club member on check in and the staff upgraded me automatically to an executive queen suite. Room was comfortable with great amenities. Hotel was clean and inviting both inside and out. A great place to stay if passing through or if on business. Only complaint was elevator wait was long due to speed of elevators. February 17, 2014
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