Rated 4.0 out of 5 by 467
Rated 5.0 out of 5.0 by Bob150 Too kind
It was late and I was looking for a place to rest my head. I always stay at Holiday Inn Express because I believe it is the best value. I was heading to Naples Florida and when I called to reserve a room, Jennifer was EXTREMELY kind and helpful. When she discovered I was traveling for a family death she offered me a very good rate.
It was OFFERED to me! Who does that?? Holiday Inn Express and Jennifer specifically does that. I was touched by her concern and caring attitude.
This is an example of what I have discovered with Holiday Inn Express. They go out of the way to make their customers stays a good experience.
February 5, 2016
Rated 3.0 out of 5.0 by MILee Not the experience I anticipated
Having just come from a Holiday Inn Express in Knoxville, I anticipated another good stay. Disappointed no welcoming coffee, cookies, or water. In the morning no breakfast. Horribly slow elevators. However, lovely facility and great location to I-75 to continue our travel.
February 4, 2016
Rated 4.0 out of 5.0 by Coffeedl Would have enjoyed a continental breakfast
I have stayed at many Holiday Inn Express facilities and anticipated that a breakfast would be included with my stay at Holiday Inn and Suites. I travel and require overnight lodging 2-3 nights a week and I'm an IHG member. And for the value, my IHG stays are perfect for me, but I do like the option for having a nice breakfast. Is there a plan to have consistency throughout the Holiday Inn chain of facilities whether Inn and Suites or Express?
January 31, 2016