Rated 4.6 out of 5 by 85
Rated 5.0 out of 5.0 by Bthier Great hotel
Excellent hotel - very clean and the staff was excellent. Rooms are big and beds are very comfortable.
August 19, 2014
Rated 3.0 out of 5.0 by Showzii Room extremely dark
We wee assigned to a pool side room, but we asked to switch to a quieter room. So instead we got a room further away from the pool facing a wall. The room was extremely dark with no outside light, We could still heard the noise from the pool late at night. The pool is really nice, but again seemed to be dark even with natural light on a bright day. We probably won't stay here again unless we get a room with window facing outside. Really nice staff, that is a big plus.
August 17, 2014
Rated 5.0 out of 5.0 by AlanC56 Perhaps best Holiday Inn!
Our stay at this excellent Holiday Inn could not have been better. The hotel is spacious and you do not feel crowded in the lobby, hallways, or in the room. The room was well furnished. Curtains worked well and it was dark for sleeping. It is well constructed and there was NO noise from outside the room or other floors. The HVAC thermostat was well placed and kept the room well regulated. The bathroom was incredible with a large shower and a very powerful shower head. The bed was supportive and we slept well. This has been our favorite Holiday Inn by far and perhaps the best IHG property in our modest travels. We WILL come again.
August 15, 2014
Rated 4.0 out of 5.0 by cw1234 Very nice up to date hotel
The hotel was newer and up to date. Overall, we enjoyed our experience, but did not feel the price we paid was worth it. There is no free breakfast and the room we booked was a basic room, which was exactly that... a basic room.
August 15, 2014
Rated 4.0 out of 5.0 by BigJoe77 Family Reunion Weekend
Live in metro but decided to stay at the property that was going to host our family reunion. Had a poolside room for our kids but I believe it was overpriced. Was very neat and clean in the room. Hotel was fine, just not for our purposes. If I had it to do over I would save my money and stay at home.
August 15, 2014
Rated 5.0 out of 5.0 by Jaccee Nice room very clean
Was very happy with conditions of room and how comfortable it was.
August 13, 2014
Rated 5.0 out of 5.0 by Den 1 Nice size rooms
Was in town visiting on Business. Everything was excellent.
August 11, 2014
Rated 5.0 out of 5.0 by Dan62001 A great hotel to stay in. Recommend highly.
I often stay in this hotel and can recommend as a great place to stay for business or leisure.
August 10, 2014
Rated 3.0 out of 5.0 by Lan325 Room smelled like cigarette smoke
I normally really like staying here, but the room and all of linens this last time smelled like cigarette smoke. Very disappointing.
August 8, 2014
Rated 5.0 out of 5.0 by SandyMayJune Clean, comfortable, great location
This was one of the better hotels we have stayed in. The room and bathroom were large and clean, beds were comfortable. There was a large table/counter space so things didn't have to sit on the floor. Pool and whirlpool were very nice. Location nice - in a safe neighborhood and close to the Mall of America and Twins stadium. Would prefer a hotel continental breakfast instead of having to go to an attached restaurant.
July 30, 2014
Rated 5.0 out of 5.0 Wedding festivities
My daughter's wedding reception was held at the Machine Shed. It was so wonderful to have the hotel immediately attached to the reception hall. The people at both the Machine Shed and hotel were friendly and helpful. We thoroughly enjoyed our stay at your hotel.
July 23, 2014
Rated 4.0 out of 5.0 by starlight2 friendly staff, pretty place, lacking attention to detail
The staff were very friendly, greeted everyone with a smile no matter where we saw them. The staff is your biggest attraction. The hotel was pretty, but as I mentioned earlier, there were a lot of smaller things wrong -- no ice in ice machine, pop machine wouldn't work, mattress okay, but not great, no extra blankets in room, only 2 towels. Little things that added up.
Overall, it was a good place, but management needs to up its amenities a bit.
July 17, 2014
Rated 5.0 out of 5.0 by J hawk Comfortable and quiet.
Great informal restaurant attached. Good food at a good price. Well rested stay here. One of the best values around Mpls-St Paul area.
July 15, 2014
Rated 5.0 out of 5.0 by MCJC Modern, clean facility
We were very impressed with the efficiency and friendliness of the staff, the space in the room, the comfort of the bed as well as the great food and service in the Machine Shed restaurant. We will definitely stay at this facility in the future.
July 14, 2014
Rated 5.0 out of 5.0 by WeddingGuest001 Great Service!
Front Desk help was spectacular. She (Jenny) was funny and responsive to any needs, even providing a local watering hole (other than BWW) in the area.
July 10, 2014
Rated 4.0 out of 5.0 by BigDaddy123 Pleasant Surprise
The hotel is nice and we had stayed there before. We were pleased because our evening flight was cancelled and we arrived the next day BUT were NOT charged for the first night and didn't even have to fight about it!
July 9, 2014
Rated 5.0 out of 5.0 by CH03 Great place to stay
We were with a baseball group staying here for the night. We made our reservation on the phone and had to change it once. The staff on the phone were very friendly and helpful each time.
The location of the hotel was perfect...right off the interstate and close to 2 major highways. There were a lot of restaurants in the area, as well as one in the hotel.
The rooms were great size and the bathroom was huge.
The only thing that I didn't like were the people talking outside of our room at 2am. There was a wedding party also staying at the hotel, and I am assuming they were part of that. Nothing the hotel can do about it.
We would definitely stay here again.
July 8, 2014
Rated 3.0 out of 5.0 by Otts Handicap Facilities
As written earlier in this survey, the handicap facilities provided in the room did not meet my expectations for what I needed.
July 6, 2014
Rated 3.0 out of 5.0 by LDDeist No Hot Water, Transparent walls
Overall nice hotel, but woke up to no hot water, acoustically transparent walls - I could hear my neighbors speaking clear as day in a normal tone of voice.
July 2, 2014
Rated 5.0 out of 5.0 by Deb001 better than expected
Our recent stay at the Holiday Inn Lake Elmo was like a breath of fresh air. The front desk staff were genuine and very attentive. They even advised that I had a spot on the front of my top and assisted me in covering it up so I could wear the top. The hotel was very quiet, clean, and comfortable. The location easy to find, easy to access, and in a good location. The room itself was large for a standard room and the bathroom was also very spacious. Great bed!
July 1, 2014
Rated 5.0 out of 5.0 by Viajero 16 Buen hotel en buena area
En terminos generales bien, me volvería a hospedar sin embargo no optaría por el desayuno incluido debido a que no incluye bebida y la diferencia en precio es lo que cuesta normalmente un desayuno en el restaurante incluyendo la bebida..
June 24, 2014
Rated 5.0 out of 5.0 by easytime over all great experience
overall great room, service, employees, and location for our needs
June 20, 2014
Rated 5.0 out of 5.0 by Kris5555 Wonderful!
Wonderful Hotel with excellent customer service. And they were extremely accommodating for my dog since we were there to attend a dog show at the Fairgrounds. Asked for extra towels, blankets and pillows and the front desk contacted housekeeping right away. The restaurant on site had fabulous food and the best cooked steak I have eaten in a long time. If I'm ever back in the Midwest I will definitely stay again. We had a wonderful stay! Thank you so much!
June 10, 2014
Rated 5.0 out of 5.0 by Steven54 Holiday Inn Lake Elmo
This hotel was extremely nice, especially for the price, everything I needed to use was easy to access and the staff was able to help point me in the right direction. Overall, we had a great time and are planning to come back to this hotel in the future!
June 4, 2014
Rated 5.0 out of 5.0 by regg great place and staff
My room was great and very clean. Even the fire alarm cover was dusted. the staff was wonderful. Paul was awesome. very polite and professional to me even though I was not in good humor due to the rain. the food was great as well...will be sure to return.
May 30, 2014
Rated 5.0 out of 5.0 by golfpro Great facility, OUTSTANDING Staff!
Frequent this hotel often for business and am always impressed with the enitre staff. Nicole and Paul are great to work with.
Thank you and will continue to stay each time I travel to the twin cities.
April 8, 2014
Rated 4.0 out of 5.0 by Tony1969 My trip to St Paul
The only thing that would have made my stay better is if I could have gotten either a free breakfast or a discounted one. Other than that your hotel was very nice and I will stay there again when I am in town.
April 3, 2014
Rated 5.0 out of 5.0 by Woody651 Outstanding Hotel
Traveling for business, I stay at a lot of hotels (IHG and otherwise) throughout the country. I can confidently say that this hotel, bar none, is my favorite. The staff are exceptional and the rooms comfortable. As mentioned in other posts, this hotel has a great pool area with plenty of room for the kids to play and adults to relax. We have stayed at this hotel many times for "stay-cations" as a local getaway and intend to return many times in the future.
March 19, 2014
Rated 4.0 out of 5.0 Well suited location for business accommodation
Location was well accessible and with hotel transportation available to all guest, I had a good logistics every day towards the office.
February 23, 2014
Rated 3.0 out of 5.0 by Jonesie4 Great Pool
I love the poolside rooms, the pool is olympic size and very nice hot tub....they do not offer a continental breakfast for the price you pay it would be a nice addition, the room is not equipped with a Microwave but does have a refrigerator....overall for the price of the room it needs to be equipped with more and or a continental breakfast added!
February 4, 2014