Rated 4.6 out of 5 by 98
Rated 3.0 out of 5.0 by Otts Handicap Facilities
As written earlier in this survey, the handicap facilities provided in the room did not meet my expectations for what I needed.
July 6, 2014
Rated 3.0 out of 5.0 by LDDeist No Hot Water, Transparent walls
Overall nice hotel, but woke up to no hot water, acoustically transparent walls - I could hear my neighbors speaking clear as day in a normal tone of voice.
July 2, 2014
Rated 5.0 out of 5.0 by Deb001 better than expected
Our recent stay at the Holiday Inn Lake Elmo was like a breath of fresh air. The front desk staff were genuine and very attentive. They even advised that I had a spot on the front of my top and assisted me in covering it up so I could wear the top. The hotel was very quiet, clean, and comfortable. The location easy to find, easy to access, and in a good location. The room itself was large for a standard room and the bathroom was also very spacious. Great bed!
July 1, 2014
Rated 5.0 out of 5.0 by Viajero 16 Buen hotel en buena area
En terminos generales bien, me volvería a hospedar sin embargo no optaría por el desayuno incluido debido a que no incluye bebida y la diferencia en precio es lo que cuesta normalmente un desayuno en el restaurante incluyendo la bebida..
June 24, 2014
Rated 5.0 out of 5.0 by easytime over all great experience
overall great room, service, employees, and location for our needs
June 20, 2014
Rated 5.0 out of 5.0 by Kris5555 Wonderful!
Wonderful Hotel with excellent customer service. And they were extremely accommodating for my dog since we were there to attend a dog show at the Fairgrounds. Asked for extra towels, blankets and pillows and the front desk contacted housekeeping right away. The restaurant on site had fabulous food and the best cooked steak I have eaten in a long time. If I'm ever back in the Midwest I will definitely stay again. We had a wonderful stay! Thank you so much!
June 10, 2014
Rated 5.0 out of 5.0 by Steven54 Holiday Inn Lake Elmo
This hotel was extremely nice, especially for the price, everything I needed to use was easy to access and the staff was able to help point me in the right direction. Overall, we had a great time and are planning to come back to this hotel in the future!
June 4, 2014
Rated 5.0 out of 5.0 by regg great place and staff
My room was great and very clean. Even the fire alarm cover was dusted. the staff was wonderful. Paul was awesome. very polite and professional to me even though I was not in good humor due to the rain. the food was great as well...will be sure to return.
May 30, 2014
Rated 5.0 out of 5.0 by golfpro Great facility, OUTSTANDING Staff!
Frequent this hotel often for business and am always impressed with the enitre staff. Nicole and Paul are great to work with.
Thank you and will continue to stay each time I travel to the twin cities.
April 8, 2014
Rated 4.0 out of 5.0 by Tony1969 My trip to St Paul
The only thing that would have made my stay better is if I could have gotten either a free breakfast or a discounted one. Other than that your hotel was very nice and I will stay there again when I am in town.
April 3, 2014
Rated 5.0 out of 5.0 by Woody651 Outstanding Hotel
Traveling for business, I stay at a lot of hotels (IHG and otherwise) throughout the country. I can confidently say that this hotel, bar none, is my favorite. The staff are exceptional and the rooms comfortable. As mentioned in other posts, this hotel has a great pool area with plenty of room for the kids to play and adults to relax. We have stayed at this hotel many times for "stay-cations" as a local getaway and intend to return many times in the future.
March 19, 2014
Rated 4.0 out of 5.0 Well suited location for business accommodation
Location was well accessible and with hotel transportation available to all guest, I had a good logistics every day towards the office.
February 23, 2014
Rated 3.0 out of 5.0 by Jonesie4 Great Pool
I love the poolside rooms, the pool is olympic size and very nice hot tub....they do not offer a continental breakfast for the price you pay it would be a nice addition, the room is not equipped with a Microwave but does have a refrigerator....overall for the price of the room it needs to be equipped with more and or a continental breakfast added!
February 4, 2014
Rated 5.0 out of 5.0 by CYMRE GREAT STAY I COLD WEATHER
-27 OUT SIDE , WORM INSIDE , AFTER A LATE DAY TRAVELING I CHECKED IN AND WAS WELCOMED WORMLY ROOMS WERE EXCELLENT , AND THE ATTACHED RESTAURENT WAS GREAT .
I WOULD RECOMEND THIS TO ANY ONE
January 27, 2014
Rated 3.0 out of 5.0 by Small business CEO Nice place, other than fitness equipment
This place is a 9 out of 10, except the fitness equipment. 5 of 5 treadmills had loose or poorly maintained belts. A fancy place like this should not be cheap on maintaining equipment. What else are they not maintaining?
January 13, 2014
Rated 5.0 out of 5.0 by susan56789 Very clean room and comfortable beds!
We had a poolside room for my kids. The pool room itself was cold, but it was very cold outside, so understandable. The hot tub was a big hit. The rooms were very clean and beds were very comfortable. Bathroom is big. Having a fridge was nice as well. Would definitely go back.
January 6, 2014
Rated 5.0 out of 5.0 by sparklintan Good Night
I only stayed at this property for one night. I was traveling back from the MSP airport (with a three hour drive to go) and it was snowing and blowing so bad I decided to pull off and get a hotel. Thankfully this Holiday Inn was on the exit I got off on. It was after midnight when I stopped and the guy at the front desk was very helpful and gave me some snacks while checking me in. My room was very big and spacious and the bathroom was one of the nicest I have seen at a Holiday Inn. I think I might have been in a handicap room, because it was rather large. I did not take advantage of any of the other amenities on the property but the front lobby was very pretty and the hotel looks very new. There is a restaurant attached too it. I would stay here again if I was in the area.
December 19, 2013
Rated 3.0 out of 5.0 by ahj54c Different than my prior visit.
Prior visit: very favorable.
This visit: Room was not cleaned (vacuumed, bathroom floor wiped, mirror wiped, trash emptied), ran out of toilet paper (no addtl roll), empty cleanex container not refilled, needed addtional towels.
Floor very noticable: extreme low temps - ice melter tracked in on shoes.
Restaurant disappointing. Buffett cold; pointed out to waitress. Did not get an apology even when cook came out to check and then shut down. Did not reorder. Did not get even a cup of coffee comp.
Staff less than friendly or helpful.
Much different this visit than prior. Doubt will come back and will advise my company and friends/relatives to avoid as well.
December 10, 2013
Rated 5.0 out of 5.0 by MMlll27 Great Stay
The rooms are very clean and comfortable and the service from the staff was great! The pool area was clean and the ambiance was very nice... I will definitely stay there again.
December 4, 2013
Rated 5.0 out of 5.0 by freewoman47 Stellar Staff
Attended a seminar within the property. Stayed 2 nights and the front desk folks were very efficient, friendly and accommodating. The room was comfortable with incredible pillows on the beds-best sleep I've had in a hotel/motel in many stays. I certainly will stay here again when in Lake Elmo. Thanks
November 6, 2013
Rated 5.0 out of 5.0 by Dochelms Fantastic Staff
The staff here at the Lake Elmo Holiday Inn has always been very accommodating and friendly. When Staying in the pool side rooms it gets a little noisy early in the morning at times but that is to be expected. I wish the rooms had both a fridge and microwave instead of just the fridge, but it all works out quite well in the end.
I have stayed here several times on both business and pleasure and have never been disappointed.
November 5, 2013
Rated 2.0 out of 5.0 by 2003SeaRay Unprofessional Service
We stayed at this hotel for a total of 30 nights from May 12 until July 31, 2013. The hotel was very nice and the desk and cleaning staff were excellent.
The manager of the hotel was very unprofessional. We received a note on the windshield of our car that we could not store our boat on their lot after we checked out of the hotel. This was did not happen in the past two stays nor was not planned to be completed for this stay. A phone call would have been more professional than a note on our car. It completely turned us off and for our next trip we will stay at a hotel across the street.
November 1, 2013
Rated 4.0 out of 5.0 by Carl54 Lake Elmo
Very nice property and well appointed facility. Only complaint would be the lack of sound barrier between rooms. The occupants in the adjacent rooms could be heard as though they were standing in our room...at all hours.
October 26, 2013
Rated 5.0 out of 5.0 by AuntB18 The Welcome experience as you enter the lobby...
We stayed at this property for a family wedding. The staff was very accommodating and friendly. I have to say especially Jeno at the front desk!. Housekeeping, Room Service Staff, the Security guard who let me into my room when I had forgotten my key.
Would definitely recommend this property.
P.S. especially if you are planning a wedding....
October 17, 2013
Rated 5.0 out of 5.0 by RelativeoftheBride Relaxing atmosphere
This Holiday Inn was easy to locate and the staff was very courteous and helpful. The rooms were very clean, modern and quiet. The beds were so comfortable, which is a big plus for me. I was impressed with the condition of the whole facility. The convenience of the attached restaurant was an added bonus.
October 4, 2013
Rated 5.0 out of 5.0 by Nidi Great hotel
Great hotel, clean, comfortable, and quiet. Very friendly staff.
October 1, 2013
Rated 5.0 out of 5.0 by Duane52 Overall Great experience
The rooms were very clean. The lobby was large with a lot of sitting areas for conversation. Everyone was friendly. The front desk person was very professional. The pool area was large with a lot of sitting room. Overall good experience.
September 25, 2013
Rated 4.0 out of 5.0 by TKSON44 comfortable bed & very nice front staff
I stayed 11 nights for a business trip. It was very comfortable during my stay. There's a office of Hertz Rent-a-Car. so it was very convenient for me to rent a car.
It was awkward for me Japanese that a shapoo of amenity was too strong in a smell.
September 22, 2013
Rated 3.0 out of 5.0 by Mc061 Very Nice Property
The front desk staff was very friendly and helpful. However the housekeeping staff needs to go back to the drawing board. My room was booked for two nights and after being gone from my room for most of the day the following day my room was barely cleaned. My bed wasn't made and not all of the towels were replaced. I'm not sure if the bathroom was cleaned but the trash cans were emptied. One of the reason I chose this hotel was due to the very nice pool. However I couldn't even swim in the pool due to the pool was too cold to swim in. I went over to sit in the hot tub for a few minutes and tried to enter the pool once again before giving up and going back to my room. :(
September 15, 2013
Rated 5.0 out of 5.0 by funnyfrannie Loved the room
Hotel room was spacious and comfortable. Very convenient location
September 8, 2013