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Rated 4.6 out of 5 by 90 reviewers.
Rated 5.0 out of 5.0 by Great facility, OUTSTANDING Staff! Frequent this hotel often for business and am always impressed with the enitre staff. Nicole and Paul are great to work with. Thank you and will continue to stay each time I travel to the twin cities. April 8, 2014
Rated 4.0 out of 5.0 by My trip to St Paul The only thing that would have made my stay better is if I could have gotten either a free breakfast or a discounted one. Other than that your hotel was very nice and I will stay there again when I am in town. April 3, 2014
Rated 5.0 out of 5.0 by Outstanding Hotel Traveling for business, I stay at a lot of hotels (IHG and otherwise) throughout the country. I can confidently say that this hotel, bar none, is my favorite. The staff are exceptional and the rooms comfortable. As mentioned in other posts, this hotel has a great pool area with plenty of room for the kids to play and adults to relax. We have stayed at this hotel many times for "stay-cations" as a local getaway and intend to return many times in the future. March 19, 2014
Rated 4.0 out of 5.0 Well suited location for business accommodation Location was well accessible and with hotel transportation available to all guest, I had a good logistics every day towards the office. February 23, 2014
Rated 3.0 out of 5.0 by Great Pool I love the poolside rooms, the pool is olympic size and very nice hot tub....they do not offer a continental breakfast for the price you pay it would be a nice addition, the room is not equipped with a Microwave but does have a refrigerator....overall for the price of the room it needs to be equipped with more and or a continental breakfast added! February 4, 2014
Rated 3.0 out of 5.0 by Nice place, other than fitness equipment This place is a 9 out of 10, except the fitness equipment. 5 of 5 treadmills had loose or poorly maintained belts. A fancy place like this should not be cheap on maintaining equipment. What else are they not maintaining? January 13, 2014
Rated 5.0 out of 5.0 by Very clean room and comfortable beds! We had a poolside room for my kids. The pool room itself was cold, but it was very cold outside, so understandable. The hot tub was a big hit. The rooms were very clean and beds were very comfortable. Bathroom is big. Having a fridge was nice as well. Would definitely go back. January 6, 2014
Rated 5.0 out of 5.0 by Good Night I only stayed at this property for one night. I was traveling back from the MSP airport (with a three hour drive to go) and it was snowing and blowing so bad I decided to pull off and get a hotel. Thankfully this Holiday Inn was on the exit I got off on. It was after midnight when I stopped and the guy at the front desk was very helpful and gave me some snacks while checking me in. My room was very big and spacious and the bathroom was one of the nicest I have seen at a Holiday Inn. I think I might have been in a handicap room, because it was rather large. I did not take advantage of any of the other amenities on the property but the front lobby was very pretty and the hotel looks very new. There is a restaurant attached too it. I would stay here again if I was in the area. December 19, 2013
Rated 3.0 out of 5.0 by Different than my prior visit. Prior visit: very favorable. This visit: Room was not cleaned (vacuumed, bathroom floor wiped, mirror wiped, trash emptied), ran out of toilet paper (no addtl roll), empty cleanex container not refilled, needed addtional towels. Floor very noticable: extreme low temps - ice melter tracked in on shoes. Restaurant disappointing. Buffett cold; pointed out to waitress. Did not get an apology even when cook came out to check and then shut down. Did not reorder. Did not get even a cup of coffee comp. Staff less than friendly or helpful. Much different this visit than prior. Doubt will come back and will advise my company and friends/relatives to avoid as well. December 10, 2013
Rated 5.0 out of 5.0 by Great Stay The rooms are very clean and comfortable and the service from the staff was great! The pool area was clean and the ambiance was very nice... I will definitely stay there again. December 4, 2013
Rated 5.0 out of 5.0 by Stellar Staff Attended a seminar within the property. Stayed 2 nights and the front desk folks were very efficient, friendly and accommodating. The room was comfortable with incredible pillows on the beds-best sleep I've had in a hotel/motel in many stays. I certainly will stay here again when in Lake Elmo. Thanks November 6, 2013
Rated 5.0 out of 5.0 by Fantastic Staff The staff here at the Lake Elmo Holiday Inn has always been very accommodating and friendly. When Staying in the pool side rooms it gets a little noisy early in the morning at times but that is to be expected. I wish the rooms had both a fridge and microwave instead of just the fridge, but it all works out quite well in the end. I have stayed here several times on both business and pleasure and have never been disappointed. James Platinum November 5, 2013
Rated 2.0 out of 5.0 by Unprofessional Service We stayed at this hotel for a total of 30 nights from May 12 until July 31, 2013. The hotel was very nice and the desk and cleaning staff were excellent. The manager of the hotel was very unprofessional. We received a note on the windshield of our car that we could not store our boat on their lot after we checked out of the hotel. This was did not happen in the past two stays nor was not planned to be completed for this stay. A phone call would have been more professional than a note on our car. It completely turned us off and for our next trip we will stay at a hotel across the street. November 1, 2013
Rated 4.0 out of 5.0 by Lake Elmo Very nice property and well appointed facility. Only complaint would be the lack of sound barrier between rooms. The occupants in the adjacent rooms could be heard as though they were standing in our all hours. October 26, 2013
Rated 5.0 out of 5.0 by The Welcome experience as you enter the lobby... We stayed at this property for a family wedding. The staff was very accommodating and friendly. I have to say especially Jeno at the front desk!. Housekeeping, Room Service Staff, the Security guard who let me into my room when I had forgotten my key. Would definitely recommend this property. P.S. especially if you are planning a wedding.... October 17, 2013
Rated 5.0 out of 5.0 by Relaxing atmosphere This Holiday Inn was easy to locate and the staff was very courteous and helpful. The rooms were very clean, modern and quiet. The beds were so comfortable, which is a big plus for me. I was impressed with the condition of the whole facility. The convenience of the attached restaurant was an added bonus. October 4, 2013
Rated 5.0 out of 5.0 by Great hotel Great hotel, clean, comfortable, and quiet. Very friendly staff. October 1, 2013
Rated 5.0 out of 5.0 by Overall Great experience The rooms were very clean. The lobby was large with a lot of sitting areas for conversation. Everyone was friendly. The front desk person was very professional. The pool area was large with a lot of sitting room. Overall good experience. September 25, 2013
Rated 4.0 out of 5.0 by comfortable bed & very nice front staff I stayed 11 nights for a business trip. It was very comfortable during my stay. There's a office of Hertz Rent-a-Car. so it was very convenient for me to rent a car. It was awkward for me Japanese that a shapoo of amenity was too strong in a smell. September 22, 2013
Rated 3.0 out of 5.0 by Very Nice Property The front desk staff was very friendly and helpful. However the housekeeping staff needs to go back to the drawing board. My room was booked for two nights and after being gone from my room for most of the day the following day my room was barely cleaned. My bed wasn't made and not all of the towels were replaced. I'm not sure if the bathroom was cleaned but the trash cans were emptied. One of the reason I chose this hotel was due to the very nice pool. However I couldn't even swim in the pool due to the pool was too cold to swim in. I went over to sit in the hot tub for a few minutes and tried to enter the pool once again before giving up and going back to my room. :( September 15, 2013
Rated 5.0 out of 5.0 by Loved the room Hotel room was spacious and comfortable. Very convenient location September 8, 2013
Rated 5.0 out of 5.0 by Very enjoyable stay Very pleasantly surprised on this stay. It was nice to be able to stay at a hotel that will allow man's best friend to stay that would give us room that was very clean, modern, and comfortable. Usually the rooms that are assigned to people with pets are the dumpy rooms, but this room was top notch. The area that the hotel is located is very relaxed, even though it was very easy to get to. Staff were very efficient and helpful. I fell in love with the pillows in the king room, I didn't want to get out of bed, but the breakfast we had was worth getting up for.We had room service, they were very prompt, great food for the price. Will definitely plan to stay here again. September 7, 2013
Rated 5.0 out of 5.0 by Great Stay! Highly Recommended. Everything about our stay was excellent. The staff was very helpful and friendly and treated us like valued customers. Location is great...right off of 94. Close to many stores and restaurants. On-site restaurant has great food too. Very nice pool and spa. We highly recommend this property and will stay there anytime in the St. Paul area. September 3, 2013
Rated 5.0 out of 5.0 by Get the before 5:00pm After we checked out we had a $40.00 charge for incidentals? They said it was for thing that were possibley used or missing, so towel takers beware. I called they stated that it would be taken off within 3-5 business days, other wise the stay was great. Get the before 5:00pm and they free have beer, wine and horderves. My girlfriend really took advantage of that...WOW ;). September 1, 2013
Rated 5.0 out of 5.0 by Exceptional hotel We were visiting the area to attend my daughter's hockey tournament in Stillwater and chose to stay in Lake Elmo. Our stay at the Lake Elmo Holiday Inn was pleasant and found this property to have everything we needed close by. As we are not familiar with the area, we found the hotel easy to find and located within close driving/walking distance to restaurants or shopping. The Front desk was friendly and cleaning staff very helpful. Hotel and rooms are spacious, well decorated and clean. I highly recommend this hotel. We will definitely be back! August 28, 2013
Rated 5.0 out of 5.0 by Best Holiday Inn Without a doubt the best experience with a Holiday Inn. Staff were friendly and helpful. Loved the lobby having coffee, ice water and fruit...and cookies in the evening. August 27, 2013
Rated 5.0 out of 5.0 by Excllent in all categories Only needed a room for one night in the area. The room was spacious, clean, and desk staff was very helpful. Price was reasonable based on other places I've stayed of less caliber. I would recommend without hesitation. August 24, 2013
Rated 5.0 out of 5.0 by Best Holiday Inn Express Anywhere I have stayed in HI Express all over the country during business travel. This Lake Elmo property is the best of a generally excellent brand. Perhaps the Wild Wood Lodge heritage helps - a cut above the already excellent Express hotels. August 23, 2013
Rated 5.0 out of 5.0 by Wonderful Room! My wife and I plus our ten and eight year old had a wonderful stay at this property, will return when in the twin cities again! August 21, 2013
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