Rated 4.5 out of 5 by 270
Rated 5.0 out of 5.0 by benardthecat Nice room. Very good service.
I was very happy with my stay here. The rooms were clean and well decorated. The restaurant and lounge were convenient although they weren't open for lunch. They recommended a nearby restaurant but we took the complimentary shuttle to the mall and ate at the cheesecake factory. The shuttle driver went a little out of his way to drop us off at our event and again picked us up afterward. The next day the front desk arranged for a car to laguna beach. The front desk was even able to offer me a toothbrush as I had forgotten to pack mine. I was very happy with my stay here and would stay again if in the area.
April 30, 2015
Rated 5.0 out of 5.0 by BusinessTraveler2013x2013 Great Hotel!
The staff here is awesome! This is my second stay and I will come back here the next time I'm in town. The hotel is clean and quiet. The food is good. There is a nightly wine and cheese reception in the bar. I like this hotel a lot!
April 27, 2015
Rated 3.0 out of 5.0 by Anonymous Hotel Guest415 Mediocre Hotel
My family and I stayed here 1 night for one of my son's soccer tournaments. Although the hotel is very nice (clean, well-kept, modern decor, and centrally located near fwys, malls, restaurants, and entertainment), the staff is horrible. They are not welcoming at all; they quite honestly are a bunch of young people (keep in mind I'm in my early 30's), dressed in business attire, that greatly lack professionalism and customer service. When we arrived at the hotel, there were at least 4 people standing at the front-desk literally just staring at us, without greeting nor offering to help us. As we stood there confused, I finally asked, "so which one of you can help us check-in". Once we were finally checked-in...the rest of the stay went well, until the next day. We had asked for a late check-out (1pm), yet at 12:25pm we had housekeeping knocking on the door to come and clean the room, thinking we had already checked out. I understand it could've been a mistake, however, put yourself in the shoes of 4 exhausted individuals who are simply trying to take advantage that we have a late game that day and are simply trying to catch up on a bit of sleep. I'm sure you can guess how the rest of the day went for us...And lastly, aside from their hotel's typical hold amount & time frame, for some reason they decided to put a higher hold amount on my cc, then usual (have no clue why) and it's been 5 business days since my stay without the funds having been released. Why is the release taking so long??? The actual property is really nice, but I would definitely have to think it over SEVERAL times, before staying here again, due to their staff.
April 23, 2015