Rated 4.0 out of 5 by 46
Rated 5.0 out of 5.0 by DaronS Friendly, professional and helpful staff
This Holiday Inn property in San Clemente has a great location (within walking distance to excellent restaurants, shops and the beach / pier) with some of the best staff that I have ever encountered. The value of this hotel is exceptional and I highly recommend it to anyone who is traveling to San Clemente on business or pleasure.
June 9, 2014
Rated 2.0 out of 5.0 by Sad SoCal Stay San Clemente Stay
The overall hotel was nice and clean and the location is great. However the hotel staff did not have skills/ training in customer service. If they did it was not shown; My first impression was when I asked for coffee.Most hotels always have fresh coffee, upon check in. When I asked for coffee the front desk person said no we do not have any and if you want you can brew some in your room or go to Starbucks, this was not good warm hospitality and not the kind that makes a person want to return to your hotel. I was expecting to find a "State of the Art" fitness center as advertised. Let me enlighten you, it is not. Nothing in the fitness center worked. Not one piece of equipment worked, not the stationary cycle or both elepticals. There was not one working piece of fitness equipment in working order, you also advertised a tread mill, but there was not one.. There was not a remote for the TV either. I called the front desk and he came down and said to me" what channel do you want the TV on, I guess he planned on being my personal remote while I tried to get a workout. I said to him I can change it myself but I prefer to use a remote since I intended to work out.. After all that I hopped on the Eleptical, then bicycle and none were working. Nope, no state of the art fitness center here. So I reported it to the maintenance person. That evening, we called the front desk from 9 -9:30 pm continually, we had an issue with the toilet and the phone rang and rang and no one answered, I repaired it myself. When we told the hotel person at the front desk the next morning, he shrugged his shoulders and said "someone should have answered". I went down the next morning at 7 am ready to have breakfast at the restauraunt. I walked around the restaurant to see if I could find someone but there was no staff in sight so I left. It is sad that the staff lacks training becuase the location is ideal and that is the reason we choose to stay at your hotel. There was also a very foul odor in the elevator each morning and was told that that was the way it was. A little Febreez would have helped. Oh, and one other thing, it appears that the maids have their children playing in the rooms while they were cleaning them, hope my stuff was safe. This is strike two for Holliday Inn, Last one I stayed in had a roach at the breakfast bar.
June 4, 2014
Rated 4.0 out of 5.0 by Deeneye Great location
Great location! great staff! I was in a two room suite. The sitting room had two chairs to sit in. No sofa. No sofa bed. No TV. No phone. A mini fridge in a credenza. A sink. Not worth paying extra for!
May 29, 2014
Rated 3.0 out of 5.0 by PitaTaco Poor Priority Club Service
I am a platinum priority club member and have stayed in many Holiday Inns. I could not believe that nothing was offered for the priority club member. This is unbelievable. I also stayed in a two room mini suite(room 301) and could not believe that the only TV was in the bedroom without a chair, just the bed. Whatever happened to putting a TV in the sitting area. The restaurant was closed by 11:00 am on Sunday and was not open for dinner at all. What gives. All in all for the rate of 189 per night this is not a good value and I would never recommend it or return to this hotel.
May 9, 2014
Rated 5.0 out of 5.0 by Mrvee Highly Recommended
Staff is very helpful and cheerful. Very clean rooms and great room amenities to make your stay complete. The Resturant may not not a 5 Start the Manager/Owner is extremely helpful, attentive and eager to please. This is my second stay and I'm planning on returning. If they recommend a Resturant, go there, they know what there talking about.
May 1, 2014
Rated 5.0 out of 5.0 by WSWarren Great Location
An older hotel in a great location near everything!
March 23, 2014
Rated 5.0 out of 5.0 by CCKef Great location, nice hotel
Super friendly staff. Sheila and Todd, at check in desk, were very friendly and helpful. Loved the location and it's proximity to shops and restaurants. Comfortable rooms
February 26, 2014
Rated 5.0 out of 5.0 by Seal Beacher Excellent location
We came for a New Year's eve night. The hotel couldn't be in a better location to access all the restaurants and shops downtown. The front clerk was very friendly and helpful. We were upgraded to ocean view though it's not exactly a great view. There was no traffic noise at all. Highly recommended.
January 5, 2014
Rated 5.0 out of 5.0 by DPKM Wonderful trip over Christmas, great location
From check in to check out our 6 day stay over Christmas was truly wonderful. The front desk staff in the day and evening were extremely helpful and knowledgeable of the area. Austin, Sheila, Troy and Cameron - great job. Todd the manager, has assembled a great staff.
This hotel does not have an evening restaurant and bar but that does not detract from the ideal location. There are several great local establishments within 5 minutes walking distance.
The restaurant was open for breakfast and did a great job.
Parking is on the hotel property and free.
We will be back when we visit San Clemente again.
January 2, 2014
Rated 4.0 out of 5.0 by Pecas Very comfortable and quiet room
was very surprise on how quiet the room was even though you are literally a few feet from the 5 freeway. great hotel and location in San Clemente, great staff too. will stay again!!
January 1, 2014
Rated 5.0 out of 5.0 by wishlady62 Great location, wonderful staff and comfy rooms
This is a great choice in San Clemente. Walking distance to the beautiful downtown village area with shops and restaurants and the rooms are comfy and spacious.
December 25, 2013
Rated 5.0 out of 5.0 by kccook33 Great place to stay in a great location
Highly recommend if you want the beach town feel. Great relaxing place to stay. Todd is a great manager.
December 16, 2013
Rated 5.0 out of 5.0 by ThanksgivingTraveler Friendly Staff
Spent the weekend with my girlfriend over the summer. Wow first off the city of San Clemente was awesome. Bars and restaurants are right across the street from the hotel which was a huge plus for us. Thanks to Troy, the manager who hooked us up with an awesome room even when the hotel was nearly sold out.
November 25, 2013
Rated 5.0 out of 5.0 Great Location Great Staff
Brought the family this year to San Clemente for vacation. The manager, Troy and his staff were incredibly helpful in finding us a great room and making sure all of our needs were met. Had a great time and we can't wait to come back.
November 25, 2013
Rated 4.0 out of 5.0 by Geno123 Great front desk personnel.
All of the people working the front desk were polite, helpful and efficient. Austin was particularly helpful and friendly. We had a very enjoyable stay.
November 17, 2013
Rated 2.0 out of 5.0 by Beantown314 Less than .....
Burned out lightbulbs were nothing in contrast to the ants, temperature control in the shower( freezing or burning hot), poor parking, and housekeeping lss than standard.
The last am I asked for compensation for our inconveniences and got a small amount off. There was no apology from the manager. we will not staying there again
October 24, 2013
Rated 5.0 out of 5.0 by Rick124 comfortable bed, great staff, good location
From Vancouver, Canada our five day stay in San Clemente was to
attend a family funeral. We were impressed on how courteous the staff were. The location was perfect, clean rooms & excellent amenities. We even had time to enjoy the pool & soak up the warm California sunshine. The restaurant in the Holiday Inn offered a great weekly breakfast special and our relatives who joined us for our farewell breakfast were impressed with the food and excellent service. I would highly recommend this Holiday Inn!!
October 8, 2013
Rated 2.0 out of 5.0 by Tg27 My room had ants
Good point - hotel is walking distance to restaurants, bars, and beach.
Could improve breakfast service. Seemed under staffed and a bit disorganized
Room was okay except for the small ant population roaming about.
October 8, 2013
Rated 4.0 out of 5.0 by harvey70 New alternative to usual San Diego vacations
San Clemente is awesome for a quaint town, good beach access, pier with restaurant, ample lifeguards on duty, lots of good restaurants. Holiday Inn is right at I-5 and easy access to hotel. Rooms on West side have good ocean views from the balconies. Free covered parking, pool to cold, spa to hot, need to get a better balance. Hotel food not for more than one meal, than find the outside venues which are really good. Staff very helpful.
August 26, 2013
Rated 5.0 out of 5.0 by GuestLP Excellent location
This hotel is in an excellent location. Walking distance from San Clemente downtown. We stayed here for our wedding weekend. After the wedding we returned to the hotel, changed and walked downtown to continue partying with some of our guests that also stayed there during the weekend. They were very kind to arrange a discounted room rate for our wedding party. The staff is very friendly and accommodating. On the other hand the property is a bit old and could use some updating, but the location, ocean view rooms, and friendliness of the staff more than makes up for it.
August 22, 2013
Rated 5.0 out of 5.0 by trip27 Very Clean
The staff was friendly. The rooms were clean and linens crisp and fresh looking. The Lobby had a wonderful fresh clean scent. No little signs that others had used the room before us.
August 20, 2013
Rated 5.0 out of 5.0 by Garvinvh Our experience
Origianally stayed here using a coupon voucher from LS and were so impressed with the hotel in general and convenient location that We booked a return trip. We arrived on Sunday which was during the Fiestas celebration and had a wonderful time. The room was comfortable and clean. Staff were very accomodating.
August 17, 2013
Rated 5.0 out of 5.0 by KennyandKathy2013 Great Place and Staff-
Stayed for a wedding in San Clemente. Hotel very clean and staff was superb!
Would definitely stay again.
August 9, 2013
Rated 5.0 out of 5.0 by Okitex Luv this hotel!
Excellent location. Staff is very friendly and knowledgeable about the area. Very close to the pier and night life! Rooms were clean and the area was extremely safe, (walked everywhere with no issues).
August 1, 2013
Rated 5.0 out of 5.0 by Abuelitanumerouno Great Vacation
Our room had the most beautiful view of the Ocean. We enjoyed sitting on the balcony drinking coffee. The hotel is located walking distance to many shops and restaurants.
July 28, 2013
Rated 2.0 out of 5.0 by Holmsey50 Great location but left exhausted
Love the location which is in downtown San Clemente and the staff are very friendly and helpful. BUT, after staying two nights, I left exhausted. Throughout both nights, I could hear people on each side of my room (talking and TV), doors slamming in the hallway and it sounded like a herd of elephants were in the room above me. Evidently, the hotel construction has no soundproofing at all. I visit San Clemente several times a year but doubt if I will stay at this Holiday Inn again.
July 26, 2013
Rated 4.0 out of 5.0 by allthumbs Close to beach and town center
Friendly service. Clean rooms. Easy walking access to downtown shops and beach. Had a good stay. Highly recommend to others.
July 13, 2013
Rated 1.0 out of 5.0 by feedback713 noisy room and parking lot full
I have been a priority club gold member for quite a few years and have specifically requested for a quiet room to be noted online as well as per phone call request in advance. However, we were assigned a noisy room facing in front freeway and could hardly sleep due to loud noise of freeway. In addition, we could not find a parking space in parking lot, had to park my car on public street.
July 10, 2013
Rated 4.0 out of 5.0 by Deedles Clean and comfortable
We enjoyed our stay. It was clean and comfortable. The breakfast was delicious as well. The staff was very kind.
July 1, 2013
Rated 5.0 out of 5.0 by Traveler1234ABCD Excellent location and staff!
This hotel is in a great location if you are visiting San Clemente. The staff and manager are friendly and helpful. The view of the ocean is beautiful and it is just steps away from great restaurants. Highly recommend.
June 26, 2013