Rated 4.5 out of 5 by 75
Rated 5.0 out of 5.0 by allanorn Great little convenient hotel!
I stayed here for a night to finish up some of the Big Win promotions I had. I chose this location not only because it was highly rated, but because it was convenient to the Irvine train station. The property said that they would pick me up and drop me off at the station. Considering my alternative was to drive in heavy Thanksgiving-based traffic, I was excited to take advantage of the offer. Pick-up and drop-off to the train station was as advertised. Just be mindful that the shuttle runs from 7am-9pm.
Check-in was smooth. As a Platinum member I was offered a bottle of water, a treat from a snack basket (I took a bag of chips), a personalized letter from the general manager thanking me for my business, and a $6 voucher to the bar. That's one of the better amentity offers I've received as a top-tier IHG member. I didn't get an upgrade, but there may not have been any room type to upgrade to.
The hotel is spotless with a great decor. I talked to the bartender and he mentioned that the property is four years old. I would have said it was only a year or two old at the most. The property also has quite a few rooms facing the Interstate; you may want to ask for a room that faces the pool, or failing that, facing north. I didn't have any problems with road noise where I was, but I can imagine the rooms overlooking the Interstate may get loud, even with all of their soundproofing.
The room I had was very clean. Everything was as expected, except for the pillows. For some reason I was expecting the pillows to be standardized as they are across the Holiday Inn Express; e.g. they are labled soft or firm. The pillows were all of one firmness, and they were quite lumpy. It didn't affect my sleep, but it was something I wasn't expecting.
The bar has a good selection of alcohol so it's worthwhile to check out what they have. Prices were about right for Orange County and the fact that it's a hotel bar with not a ton of choices around it. I did not eat dinner at the restaurant, but I did eat breakfast. Breakfast isn't free like it is at a Holiday Inn Express; if you want it you may want to check out the hotel room rate to see if it's included. Having said that, breakfast was quite delicious and a definite step up from the fare at a HI Express.
The staff were very attentive, especially in the restaurant. The pool and hot tub were well maintained and in great working condition. Parking didn't seem to be an issue (if you need it).
Overall - this is an excellent place to stay at if you're in the area. Highly recommended.
December 2, 2013
Rated 1.0 out of 5.0 by Luckyguy1221 Staff Service
I asked the satff at checkin to add the points to my card and he said he had done so. As you can see there are no points, not sure why, shoud have been told when I checked in and specifically asked.
November 26, 2013
Rated 5.0 out of 5.0 by jim1964abc Love the digital wall thermostat
Great hotel with terrific employees. Breakfast was fantastic during my four night stay. Room was clean - very clean - and climate control easy to get "just right".
If I'm in Irvine, I'm coming back here.
November 17, 2013