Rated 4.2 out of 5 by 46
Rated 4.0 out of 5.0 by CCMom Honest Employees
After checking out and getting part of the way home I realized I forgot a valuable piece of jewelry in my hotel room. I called, spoke to someone in housekeeping (Peggy, I think?), and she actually went to my room to look for it. The person who cleaned the room had found it and had it on her cart to be turned in. I fully expected this jewelry to be gone for good, but your honest staff made sure that my belongings were found and brought to the front desk to be picked up by a friend. I cannot thank your staff enough for finding and turning in this item which is very important to me. Not everyone would have done so. Please make sure they receive my thanks!!
November 5, 2013
Rated 5.0 out of 5.0 by CaptainFAN Perfect Experience for the Wedding We Attended
We were delighted with every aspect of our stay, except the fact that we did not have an opportunity to play in the beautiful aquatics area. The room was immaculate. The bed was comfortable. The wedding reception was flawless. Even the restaurant (Rudy's Redeye Grill) and the staff (hosts, servers, and support staff) were welcoming and helpful, even though we were there just for drinks and a snack before the wedding. We would definitely recommend this hotel to friends and family for a simple stay, or for a memorable event. Thanks!
October 29, 2013
Rated 4.0 out of 5.0 by Sherrie1818 A great stay
Front deck staff went out of the way to make our stay enjoyable by printing out directions to offering us cookies to a friendly how was your day.. The room was very clean and comfortable. Also hotel was pet friendly which was crucial as we travel with our cats. only negative would be the restaurant- lunch was tastey but pricey and we preferred to eat elsewhere. Highly recommend this property.
October 16, 2013
Rated 3.0 out of 5.0 by Misha0710 Mixed messages from hotel literature and staff
I'll start by saying the woman that checked us in was very pleasant and nice. The room was comfortable, definitely able to relax. We were here for a wedding, but were excited about the water park feature of the hotel and packed our swimsuits so we could relax in the hot tub after the reception. The hotel literature in the room stated that the pool area was open until 11pm on Friday and Saturday. We went to check out the pool at 10:30pm on a Saturday night and it appeared closed, staff was cleaning up the pool area. We chatted with one of the water park staff who told us the pool was closed. We told him the book stated that the pool was open until 11pm and he responded with, "Yes we are open until 11 and you can swim until 11pm, but I'm ready to get out of here I've been here all day." We quickly changed into our suits and came back to the pool area. There were no staff present, the water slide gate was locked, the water park appeared to be closed. We went into the whirlpool, since we were under the impression the pool was open until 11pm. Within 5-10 minutes there were staff telling us we needed to get out, one threatened to kick us out of the hotel, etc. I was so unimpressed and found them so rude. I would have gotten out with a simple, "It's 11pm and the pool is now closed" comment instead of "If you don't get out we're going to kick you out of the hotel." I should add the woman that made these comments was not water park staff, she looked to have come from the front desk. We started to get ready to leave, only to find we had been locked in. At this point it probably was around 11pm (I wasn't wearing a watch.) The staff unlocked the gate so we could exit. I am extremely unimpressed with the mixed messages and customer service surrounding the waterpark - do not advertise being open until 11pm when staff are cleaning up at 10:30pm and closing everything down. My experience went from being one with amazing customer service to probably some of the worst I've ever experienced at a hotel.
October 2, 2013
Rated 5.0 out of 5.0 by sronce1988 Recognition of IHG Rewards Club Members
After a horribly, long travel day full of flight delays, this place was exactly what I needed. I chose the location based on where I was headed the next day. Upon opening my room door, I immediately noticed my room was upgraded. I can only attribute this to my Platinum Elite status with the IHG Reward Club. Once settled, I made my way down to Rudy's Redeye Grill. This was a great place to get a scratch made meal, good service and some relaxation after the day I'd had. I was able to enjoy some Monday Night Football as well.
September 23, 2013
Rated 5.0 out of 5.0 by BerryClan01 Great place for family fun and relaxation!
The room was clean and spacious (we had a suit). Plenty of space for my wife and I, as well as our 3 kids (all under 10). Parking was plentiful and the staff was very friendly and accommodating. The indoor 'Water Park' didn't exactly live up to our expectations, but to be fair, we probably had unrealistic expectation in terms of size. There was plenty to do and the kids absolutely LOVED the 2 story water slide. The only bad part about the slide was it required a staff member (life guard) to man the station while it was in use and there was some relatively brief time that no one was available. The area was open fairly late into the night so the kids were exhausted by the time we got back to the room, which meant they all passed out right away. For you parents, you know that translates to a blissfully quiet evening for the adults and a great nights sleep for all. Would highly recommend this property if you are in the area and we fully intend to use it every time we visit relatives there.
September 20, 2013
Rated 5.0 out of 5.0 by JTM58 Excellent Hotel for Business Travel
Holiday Inn Lakeville is a great location if work takes you to the south Twin Cites area. Easy to get to from airport, comfortable and quiet rooms, and a very clean property. The on-site restaurant was excellent. I enjoyed both breakfast and dinner. The hotel has a nice pool/water recreation area. I didn't use it, but it would be a nice amenity for family travel. Very solid WiFi connection; always a good thing.
September 20, 2013
Rated 3.0 out of 5.0 by kathyb62 Overpriced
Although it was great for young kids as the indoor pool and slide was a big hit, we thought it was way overpriced. My niece got married nearby and we had quite a few rooms reserved for family and friends, but they would not give any reduced rates. The lighting in the rooms was very poor - bathrooms very small. When i called to inquire if they served a continental breakfast, the gal replied, "No, we are a full service Holiday Inn, you get a continental breakfast at the express facilities." Does that make sense? However, my experience is that the Holiday Inn Express locations are newer, bigger, much more comfortable and far cheaper.
September 11, 2013