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Rated 4.2 out of 5 by 51 reviewers.
Rated 4.0 out of 5.0 by Great room, waterpark disappointment. The family suite was great, roomy enough for our family of five, and stocked with enough extra pillows and blankets for all. The hotel staff was friendly and accommodating. However, our family's main attraction to this location- the waterpark- was a big disappointment. It was so cold, our 3 kids had trouble enjoying it at all. The toddler splash area was something we had really looked forward to- especially our 2 youngest, the non-swimmers. We headed there first, and it was so shockingly cold, the kids refused to get wet and we literally spent less than 2 minutes (trying to coax the kids to try the mini slide, the fountains...anything!!) in the kiddie area during our entire stay at the hotel. Our only other option was the large pool, which was certainly warmer than the toddler area, but definitely not warm enough. Our oldest enjoyed the waterslide and as long as he kept moving, he was warm enough. The two younger kids did their best to enjoy being in the pool, but shivered and clung to us the entire time we kept them in the water. Sadly, the highlight for all of the kids was the hot tub, only because it was an opportunity to finally warm up! We were looking for something different and fun to do with the family to break up our cabin fever. Unfortunately, our stay was rather disappointing and expensive, and left us feeling like we need to find a better way to cure our winter blahs. January 26, 2013
Rated 1.0 out of 5.0 by Poor Front desk service I was never acknowledged as a Platinum Ambassador member nor was I offered any amenities. I did email the hotel manager who dismissed and blammed it on the hotel being full, which had nothing to do with how I was treated. January 25, 2013
Rated 5.0 out of 5.0 by Superb ! Upgraded to a very luxurious suite, you cant get much better. If you're in the area stay here as you'll like it. January 5, 2013
Rated 5.0 out of 5.0 by Great Family get away Great family place to stay if visiting the Minneapolis area. December 22, 2012
Rated 4.0 out of 5.0 by Weekend Family Wedding Room was excellent. Pool area great for kids under 10. Older teens the pool basketball is draw factor, but pool area is really geared for younger children. Actually wish this hotel would not have the attached restaurant and offered the Holiday Inn free breakfast. The attached restaurant had disappointing service. Hostesses took forever to seat people, and waiter took forever to get final bill correct. Sunday breakfast brunch food was pretty good. Chef made wonderful omelets. Actually would try and choose another Holiday Inn with free breakfast than stay here. December 11, 2012
Rated 4.0 out of 5.0 by super staff We have stayed at this hotel 4 or 5 times now. The staff Are always friendly, courteous, and helpful. The hotel is always clean and looks great. The courtyard is always picked up clean. November 28, 2012
Rated 5.0 out of 5.0 by Excellent stay Quick check in, staff was awesome, both in the hotel and at the connecting restraunt. 2nd nights stay the blow dryer went out, they had a replacement installed within minutes. Can't beat that type of service. November 23, 2012
Rated 5.0 out of 5.0 by wonderful time for everyone The pool was perfect for everyone and the rooms were quite even off the pool-staff was excellent-thank you for a great mini vacation November 5, 2012
Rated 5.0 out of 5.0 by Awesome customer service and comfy beds too! Customer service was excellent! The room was very spacious and most importantly the beds were AMAZING!!!! The pool area was perfect for our children...definitely will be returning in the future! November 4, 2012
Rated 5.0 out of 5.0 by Great accomodations and service I stay here a lot. The accommodations are great. The staff extrememly friendly, always smiling and willing to help. If you have an issue they are on top of it and corrected almost immediately. October 23, 2012
Rated 5.0 out of 5.0 by really great place to stay and relax We love staying here...we actually live really close but come here a lot in the winter for a nice get away. The rooms are so quaint, the hotel is new and beautiful. The patio area around the pool is so convienent when the kids are swimming or just to have access to your rooms. We love it here! We booked our parents 50th wedding anniversary here as well then spent the night after...the party area is gorgeous, prices are very comparable, food was delicious....great place to have a reception/party! October 21, 2012
Rated 5.0 out of 5.0 by Outstanding Hotel & Staff This hotel exceeded my expectiations! The staff was outstanding and the hotel is clean and relaxing. I will stay here from now on when I'm in the area! Highly recommended. October 13, 2012
Rated 1.0 out of 5.0 by Not very handicap accessible We chose this property because it was new and at a good place in our trip itinerary.We reserved a handicap room on the first floor. The room we received was right next to an entrance at the south east corner of the building, but not a handicap entrance with a ramp to a handicap parking spot. The handicap parking with a ramp was located at the northeast corner of the hotel, and we had to negotiate through four (4) sets of doors to get to our room. Anyone in a wheel chair can appreciate what a problem four sets of doors is for a wheelchair and luggage cart to negotiate through. Our HC room was far too small to use a wheelchair in. We started out our stay by getting exhausted, and somewhat angry. We noticed that the closest handicap room to the handicap area had been taken over as a catering office for the hotel. The restaurant next door had average food, but possessed extremely poor acoustics and was very noisey after along road trip. October 5, 2012
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