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Rated 4.4 out of 5 by 100 reviewers.
Rated 5.0 out of 5.0 by Spacious suite, fantastic indoor pool area! My husband and I stayed here with our 7 year-old son recently on the way to pick up our daughter from summer camp. Upon arrival, we learned we had been selected as the VIP of the Day (for being an IHG rewards member) and upgraded to a suite. We enjoyed the separate tv and reading area of the suite very much. The indoor pool with slide, splash ground and hot tub were the reason that we chose this particular hotel and it lived up to our expectations. An attendant sat at the top of the slide the entire time, which was a little unnecessary, but probably required for their liability insurance. The beds were very comfortable, the a/c in the room was quiet and although the bathroom was a little small, there was a nice separate vanity area with outlet and lights. We'd stay here again for sure! August 13, 2013
Rated 5.0 out of 5.0 by Great Service. Nice Facilities I called the morning of my desired stays and my reservation was handled quickly and accurately by Cassandra. She located the room I needed and foudn me the best rate. The pool area is great for both children and adults to relax. Rooms are clean and comfortable. Restaurant and room service met our expectations. August 6, 2013
Rated 4.0 out of 5.0 by Great Staff The staff at front desk met and exceeded all of my expectations and requests!! August 5, 2013
Rated 5.0 out of 5.0 by When you are in the area, this is the place to stay for A+ service at an affordable price Great Staff, super clean place. AAA+++ Great Dining, Staff are super nice. Clean and professional. Any personat any professional level would enjoy the stay. Business or pleasure. Also have nice little water pool and slide set up for the kiddies! June 17, 2013
Rated 4.0 out of 5.0 by Good but need more instructions The room was clean and comfortable, but didn't realize until we were leaving that there were two wall mounted temperature controls, one for each room. Kept adjusting the one in the hall to a higher temperature, not realizing the one in the bedroom was by the mirror. Froze all night long because that one was set too low. Stayed 2 nights on the breakfast package. The person at the front desk only gave one voucher for the breakfast. Had to go back and forth between the restaurant and the front desk to get it straightened out. Hot tub was wonderful and relaxing. June 7, 2013
Rated 2.0 out of 5.0 by Disapointed in Front Desk Staff My husband and I had stayed at this hotel on two other ocassions, one being a week earlier. The front desk staff and room at that time were very nice and they treated us like they appreciated our business. Due to an unexpected death in our family we needed to stay in that area again. This tiime we had 3 rooms that were paid for by my husband and I. We did arrive early around 2:45 and were able to get into one room. The second room was not ready until after 4:00 and because they agreed to upgrade us to a suite due to the fact we were Priority Club members we were willing to wait longer. We told them we had to leave by 4:30 but by 4:20 the room was still not ready so we had to take a room that was handicapped accessible. We had planned to have two of our grandchildren stay with us but it was so small we couldn't do that. My son had to rent a 4th so the hotel filled 4 rooms that night. It will a long time, if ever, before we would stay there again and would certainly not recommend it to friends or family. May 28, 2013
Rated 5.0 out of 5.0 by Great Beds - Great Staff We stayed here for 6 nights as part of a trip to Minnesota to visit relatives and loved this hotel! Exterior rooms are very quiet, room service was great, staff was extremely helpful. We will stay here again! April 24, 2013
Rated 5.0 out of 5.0 by Wonderful Family Vacation We love staying at this hotel with our children. When walking in the hotel we notice that any time you meet a staff person walking by they say Hi and ask how things are going. My husband and I also like that the pool attendents were very watchful of all the children on the slide and made sure that is was a safe environment. The room was very clean, well kept and everyting was in excellent condition! We love this hotel and stay whenever we come to the cities. This hotel offers everything that we need to make our family getaways enjoyable. April 19, 2013
Rated 5.0 out of 5.0 by Excellent Staff and Great Value We were first very impressed by how clean and classy, yet comfortable, the entire facility was. The staff were all very friendly, helpful, and well-trained in true customer service.We spent time in the the pool/waterpark with our grandchildren and were happy with the pools, having lots of towels, having a clean area to enjoy. The staff monitoring the waterside were all pleasant and made sure that everyone was safe. The pool time with family was a highlight of the stay. We ate dinner at the Rudy's Red Eye and had a great meal with wonderful service. The room was modern, fresh, and comfortable. This is a quality hotel that is well-run. The whole experience was wonderful and we look forward to returning again. April 17, 2013
Rated 4.0 out of 5.0 by Good location Great place to go for an indoor water park in the winter time. All the kids had a great time swimming and going down the water slide. I would recommend getting a room on the 1st floor pool side for fast and easy convenience. The staff members weren't very friendly, just seemed a little snappy and irritated with the questions they were asked, but I guess it really didn't matter, we just wanted to swim and hangout for the night. April 13, 2013
Rated 5.0 out of 5.0 by Clean rooms The rooms overall were good, pillows were quite small and the bathrooms were very small for a family room. Rudy's Redeye Grill was an awesome restaurant - Sunday brunch was the best we have had in a long time. Pool was okay - very busy which made it hard to do much. Had a balcony pool room - next time would get poolside so kids could swim and we could be close. Did not have any problems with noise at bedtime for the amount of kids in the hotel. April 12, 2013
Rated 4.0 out of 5.0 by Fun Family Over Night We have two young children, ages 3 yrs and 19 months, we came for a night to get out of the house and have a little "Stay-cation". We are all stir crazy after this long winter. The room was very clean, all the necessary amenities. The kiddie pool area itself was great, the kids had a blast. The hotel needs to keep the pool room & water temp. warmer! My 19 mth old little girl got cold quickly, and us Adults too. Being in and out of the water with the little ones the air was cold, and we always felt cold. We had a pool side room, which was more a Convenience than a luxury for the price paid. Was nice not to have to take the elevator each time we needed something out of the room. Over all the kids had a fun time, which was the whole reason for staying. My 3 yr old son said "Mom, this is the 'awsomest' pool I have ever seen !" March 26, 2013
Rated 5.0 out of 5.0 by best This has to be one of the best Holiday inns I have ever stayed at. Great service, Clean March 21, 2013
Rated 5.0 out of 5.0 by Great Place to stay This was our second time at this Holiday Inn. The guest service desk had very friendly staff. My family stayed in a pool side room and had a wonderful time. The water temperture was perfect. The room looked great and Rudy's Redeye Grill had good food. We can't wait to go back again. March 12, 2013
Rated 1.0 out of 5.0 by Hospitality Promise - What a joke! We live in Coon Rapids and booked a night at this hotel for our son's 12th Birthday. Our son had attended a birthday party of a friends at that same hotel about a month ago. Our son had fallen in love with the big pool, with a waterslide and basketball hoops. So upon his request we booked 3 rooms for him and his friends to enjoy his birthday party at the pool. Within 1 hour of cheking in someone's child threw up in the pool. The pool was immediately closed. My husband and I went to the front desk and asked to check out and requested our money back, as our main reason for our stay that night was the pool. The front desk attendant stated she had to call her manager to speak with him, as "No one has ever requested to check out before". She called our room after she had spoke with the manager and stated that the incident was beyond there control and nothing would be done for us. She gave us the managers card and stated that we could give him a call. We have left a message and received no call back as of yet. The Holiday Inn proudly displays a plaque in each room that states their Hospitality Promise. Which summed up states that if you are not 100% satisfied with your stay, let the front desk know and if we can't fix it we will refund that portion of your stay. We followed the directions of the hospitality promise, but the Holiday Inn evidently doesn't actually stand by their promise. I know our booking of three rooms was nothing to a big company like the Holiday Inn, but this was our son's 12th Birthday and in no way did your front desk or manager try to do anything to make that situation better. Sadly disappointed and would appreciate a call from someone. I would say it's the least you could do. March 5, 2013
Rated 2.0 out of 5.0 by no rest for the weary! If you are expecting a relaxing restful visit - a) this is not the place for you; b)don't request a poolside room.....pool times are very early (8a.m. in our case) and don't close till 11p.m. Great place for families though! Had to pay for paper! We're priority club members - WHAT????? And there wasn't even a "welcome" package.....don't plan on staying at this place again..... March 4, 2013
Rated 5.0 out of 5.0 by One of the nicest hotels I stay in I travel all over the country and stay at hotels weekly. I have stayed at this Holiday Inn many times over the last several years. I often stay in hotels with other chains. However, this hotels is my favorite hotel. Its affordable, quiet, and very comfortable. The staff has always been very friendly and I feel welcome when I walk in the door. Also, if I'm tired at the end of the day, I can walk to the Red Eye Grill and eat or get it brought to my room. As a Priority Rewards member, they upgrade my room almost every tire. If I had to go to a hotel and stay for a month, this would be the one I would want to go to. February 25, 2013
Rated 4.0 out of 5.0 by Great place to stay and unwind! The room was very nice & clean. The pool was perfect for our 5 & 6 year-olds and the hot tub is very large to accomodate more than usual. We requested a late check-out and they were happy to oblige. Didn't like the newspaper being slid under our door with a TINY stamp stating "if you don't return to the front desk, you are charged". Didn't know that & was billed for the paper, even though we didn't touch it. February 2, 2013
Rated 5.0 out of 5.0 by Fun escape We used Priority Club points for a MLK getaway. Kids had a great time. We like the attached restaurant (even visit when not staying), so the Kids Eat Free is a real bonus. Like another review, the pool was a bit chilly, but for us it was bearable. (I wonder if the -10 degrees outside had something to do with it??) I know we'll be back. It's close to home, but far enough away to be a special treat for the kids (and parents, too!). Staff is always great! January 31, 2013
Rated 4.0 out of 5.0 by Great room, waterpark disappointment. The family suite was great, roomy enough for our family of five, and stocked with enough extra pillows and blankets for all. The hotel staff was friendly and accommodating. However, our family's main attraction to this location- the waterpark- was a big disappointment. It was so cold, our 3 kids had trouble enjoying it at all. The toddler splash area was something we had really looked forward to- especially our 2 youngest, the non-swimmers. We headed there first, and it was so shockingly cold, the kids refused to get wet and we literally spent less than 2 minutes (trying to coax the kids to try the mini slide, the fountains...anything!!) in the kiddie area during our entire stay at the hotel. Our only other option was the large pool, which was certainly warmer than the toddler area, but definitely not warm enough. Our oldest enjoyed the waterslide and as long as he kept moving, he was warm enough. The two younger kids did their best to enjoy being in the pool, but shivered and clung to us the entire time we kept them in the water. Sadly, the highlight for all of the kids was the hot tub, only because it was an opportunity to finally warm up! We were looking for something different and fun to do with the family to break up our cabin fever. Unfortunately, our stay was rather disappointing and expensive, and left us feeling like we need to find a better way to cure our winter blahs. January 26, 2013
Rated 1.0 out of 5.0 by Poor Front desk service I was never acknowledged as a Platinum Ambassador member nor was I offered any amenities. I did email the hotel manager who dismissed and blammed it on the hotel being full, which had nothing to do with how I was treated. January 25, 2013
Rated 5.0 out of 5.0 by Superb ! Upgraded to a very luxurious suite, you cant get much better. If you're in the area stay here as you'll like it. January 5, 2013
Rated 5.0 out of 5.0 by Great Family get away Great family place to stay if visiting the Minneapolis area. December 22, 2012
Rated 4.0 out of 5.0 by Weekend Family Wedding Room was excellent. Pool area great for kids under 10. Older teens the pool basketball is draw factor, but pool area is really geared for younger children. Actually wish this hotel would not have the attached restaurant and offered the Holiday Inn free breakfast. The attached restaurant had disappointing service. Hostesses took forever to seat people, and waiter took forever to get final bill correct. Sunday breakfast brunch food was pretty good. Chef made wonderful omelets. Actually would try and choose another Holiday Inn with free breakfast than stay here. December 11, 2012
Rated 4.0 out of 5.0 by super staff We have stayed at this hotel 4 or 5 times now. The staff Are always friendly, courteous, and helpful. The hotel is always clean and looks great. The courtyard is always picked up clean. November 28, 2012
Rated 5.0 out of 5.0 by Excellent stay Quick check in, staff was awesome, both in the hotel and at the connecting restraunt. 2nd nights stay the blow dryer went out, they had a replacement installed within minutes. Can't beat that type of service. November 23, 2012
Rated 5.0 out of 5.0 by wonderful time for everyone The pool was perfect for everyone and the rooms were quite even off the pool-staff was excellent-thank you for a great mini vacation November 5, 2012
Rated 5.0 out of 5.0 by Awesome customer service and comfy beds too! Customer service was excellent! The room was very spacious and most importantly the beds were AMAZING!!!! The pool area was perfect for our children...definitely will be returning in the future! November 4, 2012
Rated 5.0 out of 5.0 by Great accomodations and service I stay here a lot. The accommodations are great. The staff extrememly friendly, always smiling and willing to help. If you have an issue they are on top of it and corrected almost immediately. October 23, 2012
Rated 5.0 out of 5.0 by really great place to stay and relax We love staying here...we actually live really close but come here a lot in the winter for a nice get away. The rooms are so quaint, the hotel is new and beautiful. The patio area around the pool is so convienent when the kids are swimming or just to have access to your rooms. We love it here! We booked our parents 50th wedding anniversary here as well then spent the night after...the party area is gorgeous, prices are very comparable, food was delicious....great place to have a reception/party! October 21, 2012
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