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Rated 4.4 out of 5 by 405 reviewers.
Rated 5.0 out of 5.0 by Good Location-Friendly Staff I use this hotel on a regular basis (every 2 weeks) for business travel mainly because of the close proximity to my head office and also because of the friendly staff both at the front desk and The Sporting News Bar n Grill. The only cons with this hotel is that the rooms could use an update and better/more lighting. Other than that I would definitely recommend this property July 29, 2015
Rated 5.0 out of 5.0 by IHG Denver Nice stay. No problems experienced. Busy week, lots of guests. No issues. July 23, 2015
Rated 2.0 out of 5.0 by Room not Ready on Check-In In my opinion, there is not really a worse hotel experience than having to wait for hours for room to be ready on check-in. After a long day of travel and the desire to want to get ready for a concert that evening, the last thing I want to be told to do is "go have a cocktail". Arrived a week ago for a concert that evening at Red Rocks. Multiple people were having to wait past check-in time for their rooms. The hotel is in a convenient location for Red Rocks but not if the room is not ready. The excuse was that they had been full the day before. My solution would be to staff in anticipation of having a lot of rooms that need to be cleaned the next day. I also felt like I was receiving even worse service because I used points for my room that night. The person at the desk (seemed new) said "oh I see you used your points too, you'll need to wait" and then caught herself by saying "not that that's the reason". My sister & brother-in-law who did not use points got their room right away. Apart from the poor service at check-in, everything else is an average experience. July 19, 2015
Rated 4.0 out of 5.0 by Comfortable bed, last minute booking We were able to book this room last minute. We have used Holiday Inn Express for most of our trips. Check in was a bit hectic, there was only one clerk helping customers check in and he had to deal with all issues and answer the phone. He really needed some help, I felt bad for him. I would recommend that check in staff be supported in times of heavy traffic. I would give this clerk a 10 on the score card, he juggled all the responsibilities perfectly. I would recommend this hotel, thank you again. July 18, 2015
Rated 3.0 out of 5.0 by Staff was very friendly and helpfull Overall the hotel was clean . and the staff was right on top of everything, our toilet broke and they were there to fix it as soon as I told them. The rooms are a little out dated and could be updated. We had a smoking room and the smell was overwelming. The cleaning staff had some frebreeze and air fressiner to help. July 15, 2015
Rated 2.0 out of 5.0 by Claim to be pet friendly and expected clean The room was no where near as clean as it needed to be and they claim to be pet friendly but the charge for the pet is way unfriendly. The staff was not unfriendly it was more like they didn't really care that we were there, not the quality of staff that we receive from all of the other places we have stayed. July 15, 2015
Rated 5.0 out of 5.0 by comfortable be and great service From the minute we walked in to the minute we left - we had a wonderful experience! From the staff and the location of the hotel to the restaurant - we loved it all! July 15, 2015
Rated 1.0 out of 5.0 by Stay somewhere else Rooms were not ready by 4 in the afternoon and it makes it hard to get ready for a wedding in a hotel public bathroom. July 15, 2015
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