Rated 4.2 out of 5 by 375
Rated 5.0 out of 5.0 Good location
Efficient, friendly staff added to our most enjoyable stay in Lancaster. This hotel is ideally situated to enable easy access to the Lake District, being just off the M6. Although close proximity to this motorway, traffic noise could not be heard from our room, even with the windows open throughout the night. The restaurant food was delicious, and reasonably priced. Would certainly recommend this hotel as a cheaper alternative to Lake District hotels.
August 19, 2014
Rated 4.0 out of 5.0 by Khan14 Good Stay but finding Pet's Hair in the Room was bit Off Putting
We enjoyed our stay overall. It would have been better if there was more choice for vegeterians in the breakfast like Omelates etc. Swimming, Jacuzzi, Steam Room and Suana facilities were good. Find Pet's hair in the room spoiled it a little bit.
August 18, 2014
Rated 5.0 out of 5.0 by CLP78 Perfect to break a journey, great for families
Lovely staff, nice big family room, and great pool. Right by the motorway too, so it was perfect as an overnight stay when we were heading further north
August 18, 2014
Rated 3.0 out of 5.0 by Dartmoorjack Bedrooms
Comfortable, spacious and clean. Only sIgnificant drawback was noise from adjoining room (there were connecting doors)
August 12, 2014
Rated 3.0 out of 5.0 by Chris1709 Poor room
When I checked into my room the bed had not been changed from previous guest.
Thinking I might get an upgrade no just another room one floor up.
Very disappointed in the very poor housekeeping staff.
August 11, 2014
Rated 5.0 out of 5.0 by Judyuk Great location
Great riverside location. Free wifi. Very spacious and comfortable room.
August 7, 2014
Rated 5.0 out of 5.0 by judyeuan Pleasant surprise
Stayed one night in the height of summer. Booked late so we could not get anything else. We were not hopeful but we were very wrong. The hotel was clean, the staff were pleasant and polite, the room was very spacious, the food was good and reasonably priced and the pool and spa were great. We thoroughly enjoyed our stay and would definately return.
August 7, 2014
Rated 3.0 out of 5.0 by Rgbargee Not as expected.
We decided to use this hotel as it is the closest to our destination ,in the Lake District.
It was an easy check in ,but even though we are Platinum and stay over 70 nights each year in IHG hotels no upgrade was offered as the hotel was full. Fair enough but as we were staying 3 nights we would have expected a better room. Room 313 is not great, it overlooks the kitchen and has a chimney which exhausts constantly day and in to the night. The room also overlooks the kids play area which at school holiday time can be noisy . The room is large and the bed comfortable. The furniture is dated but OK,the carpet however is stained which is off putting.The bathroom was fine with good towels and had the usual toiletries but no extras such as a face cloth.
The restaurant food was good but spoiled by the restaurant being the only access to the kids play area so there is a constant flow of noisy children going in and out to play.
The staff were the saving grace as they make the hotel a much better experience.
We would not stay here again based on this experience.
August 6, 2014