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Rated 4.2 out of 5 by 394 reviewers.
Rated 2.0 out of 5.0 by Bad Service for first time Platinum member I rang up a couple of days before my stay to confirm my booking and my IHG platinum status where I was told it was all ready for me. When I arrived, I experienced a lot of problems during my stay: 1) I arrived around 9pm on the 5th to be told my IHG account hadnt been linked, so had to wait around while they arranged my room. 2) As my room hadnt been linked to my IHG account (though when I rang a couple of days earlier it was), I wasnt able to recieve the complimentary wifi. Lounge access was given instead, which is fine in the lounge but not on the 3rd floor on the other side of the building. 3) When I got to my room, the smell was terrible. The shower curtain hadnt been changed and had stunk the room out. 4) There was an empty bottle of wine on the shelf from what I guess was the previous occupant. 5) The TV had no image, when I turned it on I could hear it but there was no picture. After talking with reception to discuss this, the lady arranged another room for me which was much cleaner and arranged some bonus points. However, for a first stay as a Platinum member, this is the worst experience ive had so far with an IHG hotel and I really expected much better. September 13, 2014
Rated 5.0 out of 5.0 by Overnight stay Pleasant stopover hotel. Plenty of parking and welcomed our pet dog. September 10, 2014
Rated 4.0 out of 5.0 by Ample parking, convenient location and very good vale The health club was clean and well maintained and so were the rooms. Could have done better with a faster more reliable internet. September 9, 2014
Rated 5.0 out of 5.0 by Excellant room and breakfast very very good Will definately stay here again when travelling south. We were offered a free upgrade which was lovely as the quality of the room was excellant. Dinner menu not too exciting and although quality of food good the lamb curry was not special. Breakfast however received top marks. September 9, 2014
Rated 4.0 out of 5.0 by Convenient A convenient location for travel and meeting. Good standard and food was good. the beer selection was limited especially considering the area. Hotel, food and beverages were relatively expensive. September 8, 2014
Rated 4.0 out of 5.0 by Good Location and Nice Stay Since our trip was to Blackpool and Windmere, we (group of 5) booked this hotel September 4, 2014
Rated 5.0 out of 5.0 Quality service,friendly environment ,perfect facilities! From start to finish,the staff throughout were genuinely,absolutely "naturally" brilliant,which really gives this facility the edge on other establishments I have experienced through business and leisure.Ample stress free parking too! The pool was cool,the spa and steam room set me up for the rest of the day! The breakfast was second to none! The executive room met with my families expectations,and had a sound nights sleep,however, I was disturbed by the beat of the wedding celebrations which did not stop until the early hours but still tolerable for a weekend! This proved to be an ideal base to trip out to the "heavenly" Lake district. No hassle,informative booking out, the whole experience was one which wished you could stay longer and wondering why I did not discover this facility sooner! September 4, 2014
Rated 4.0 out of 5.0 by Great location & comfortable This was our 2nd stay at this hotel and with one notable exception ( see below) it matched our previous experience. Staff were friendly, welcoming and efficient. The room was very well appointed and comfortable. The bar was impressive for stocking a range of local ale - the lack of which is a criticism of many hotels. Food in the restaurant was of good quality, both at dinner and breakfast. The one disappointment was the service by one member of staff at dinner. Having taken our order for drinks, bread and olives, he greeted people just arriving ("how nice to see you again") , took their drinks order and served them our order was ignored/forgotten. The situation was redeemed by another waiter, Lewis, who went more than the extra mile to ensure that our dining experience from that point on was excellent. We will visit this hotel again when next in the area. September 3, 2014
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