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Rated 4.2 out of 5 by 378 reviewers.
Rated 5.0 out of 5.0 by Great service for disabled guest Staff were so helpful, from check-in, to restaurant and throughout. Staff had the ability to anticipate our needs. Although the swimming pool did not have a hoist or particularly accessible, the staff on duty gave help and support. The room (specifically requested disabled room by calling hotel direct at booking) was very good. March 15, 2014
Rated 5.0 out of 5.0 by clean and comfortable We really enjoyed our stay in this hotel , the room was spacious and comfortable. We especially enjoyed using the swimming pool facilities, Breakfast was on offer for £10 (normally £15, ) this was all you can eat which was really good. They have a pancake maker which your child can press the button themselves and see the pancake come out the other end. We definatley would stay here again as we often go away for a night and have recently looked for a holiday inn in blackpool but there is not one near where we want to stay :( March 13, 2014
Rated 4.0 out of 5.0 by Stop Over Just used the hotel for a stop over. Room was clean. Reception staff were polite and friendly. March 13, 2014
Rated 1.0 out of 5.0 by Stay ruined Hotel is large and room and bed very comfortable, clean and very good value for money. Unfortunately I chose to stay on a night when there was lots of children staying, part of a rugby tournament being held nearby. This resulted in kids running up and down the corridors and doors slamming until 4am. I felt the night porters should have contacted the supervising parents and done something about the noise. Otherwise a very good hotel, very close to the motorway March 13, 2014
Rated 4.0 out of 5.0 by Welcome stop Hotel ideally situated near the M6 for a convenient stop over when traveling. March 11, 2014
Rated 3.0 out of 5.0 by Handy location, Hotel looks tired but was thorughly cleaned. Large rooms but some basics missing (like a shower screen !). Breakfast is good but not served until 7am, would be helpful for 30 mins earlier. Hotel is handy for Morecambe and surrounding area, being just off the M6. Facilities looked good and aim to use them next time I stay. March 10, 2014
Rated 5.0 out of 5.0 by Very convenient close to Motorway for an enroute stop to Scotland from Devon Top level service from check in to departure. Recognised on arrival as a IHG Rewards Club card holder Dinner and breakfast meals of really good quality Very comfortable bedroom which was well appointed Top marks all round just as we expected from Holiday Inn Will certainly on our next visit north of the border March 8, 2014
Rated 5.0 out of 5.0 by Excellent Hotel This is the first time we have stayed in a Holiday Inn and I will be looking to Holiday Inn the next time we need a hotel . We were visiting Lancaster to attend an open day at Lancaster University and this hotel was the most reasonably priced with all the amenities. We could not fault anything . All the staff were very friendly and couldn't have been more helpful. We had an excellent breakfast and evening meal. There is a pleasant two mile walk/cycle track into Lancaster from the back of the hotel; the canal can also be accessed from this track which is another pleasant place to walk. Unfortunately we chose the wrong time to swim (4 pm) when is was very full and noisy with lots of small children. If ever we return to Lancaster we will not hesitate in booking The Holiday Inn. March 7, 2014
Rated 3.0 out of 5.0 by good except breakfast coffe Genearally average. The rooms are fine, but more like the express hotels. Evening food was good and served nicely. Room quiet and easy to get some sleep. Average cleanliness. lobby areas good. No aknowledgement of gold status. No decent coffee at breakfast. Staff pleasant and friendly. March 7, 2014
Rated 3.0 out of 5.0 by bad bad nights sleep said many times room to noisy and staff at checkout never asked if everything was ok. March 7, 2014
Rated 5.0 out of 5.0 by Good hotel for a leisue break Went for my Birthday weekend with some friends. From arrival the staff were very attentive and helpful. I asked for an ice bucket and some lasses and this was provided by the bar staff no questions asked. The hotel is not far from Lancaster centre and is well kept. There was ample car parking even though the hotel was busy. Will definitely stay here again. March 6, 2014
Rated 5.0 out of 5.0 by Staying with Grandchildren We had two nights in Lancaster to visit the childrens grand mother and family, in Carlisle. The rooms were very clean, the beds very comfortable. The Pool was the reason we wanted to stay here, for the kids to swim, it was a good pool. Overall the stay was very good March 6, 2014
Rated 5.0 out of 5.0 by Excellent Stay Great food, friendly staff, great sleep, will definitely stay again!! March 5, 2014
Rated 5.0 out of 5.0 by Great Service Good Value Excellent location and Friendly staff. Great Breakfast and good value March 5, 2014
Rated 4.0 out of 5.0 by What you would expect for the price A good hotel for a business trip nothing more and nothing less! March 3, 2014
Rated 3.0 out of 5.0 by Good room but lousy evening meal. The restaurant serves pub food at high prices and low quality. The room was quiet and comfortable. The pool is great though I didn't use it this time, I have in the past. February 26, 2014
Rated 2.0 out of 5.0 by Not a restful weekend I am not a picky hotel guest. All I require is a comfy bed and pillows with a quiet nights sleep. * The mattress way too soft, I imagine a medium would be a safe bet for people to sleep soundly. * The pillows options were soft or firm - again medium would be my choice, it was like sleeping on a piece of soft or firm padded foam. * The windows in the room - the left one had a safety catch, the right one did not., the window without the safety catch would not close fully. It would however open 2 feet wide, enough for someone climb/fall out (or indeed in) As a result I was woken at 5am by traffic noise and a howling wind on the first night and did not fall asleep until around 7am. The second night I was pretty tired and slept through, but again a breeze was coming into the room and a noise on my waking up. Normally I would have a quiet word at reception, but I did not wish to cause a scene, I was having a rare weekend with my girlfriend and another family couple (I work 48 weekends per year, so this was a chance to relax.) The hotel location was fine, about 10 minutes away from the town centre by taxi/bus. February 26, 2014
Rated 4.0 out of 5.0 by good location just off M6 Lancaster Nice hotel , good leisure facilities and located just off M6. 40 minutes easy drive to Windermere Lake District , 5 minutes drive to Lancaster City centre , 20 minutes o Morecombe bay. Comfortable beds , good breakfast , nice little bar. Large car park , try and get a room at the back if you don't like a little road noise . very friendly and helpful staff. Family friendly with kids play areas inside and out. Recommended. February 26, 2014
Rated 5.0 out of 5.0 by Weekend Break Had a wonderful weekend, excellent staff, friendly and polite. Swimming pool and sauna was clean and nice. Very good breakfast, lots of choice. February 26, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Will return here to Lancaster. Enjoyed the friendly staff and pleasant surroundings. February 26, 2014
Rated 5.0 out of 5.0 by Comfortable stay the hotel was a convenient stop from the evening boat at Heysham before travelling on the next morning so our stay was very brief. However the overall impression of the room and reception were very good. February 25, 2014
Rated 4.0 out of 5.0 by Starting to look a little tired We have stayed at the Holiday Inn Lancaster on average two times a year over the past 5 years. Over that time its noticeable that the hotel is starting to show signs of wear and tear. Specifically the swimming pool now has a distinct green tinge and overly powerful treatment which affects the eyes. I;ve also noticed it tends to build a film on the water surface. Furniture in the bar area is massively uncomfortable with the back being too short making it nigh on impossible to relax. The policy of charging for WiFi these days is outdated. February 25, 2014
Rated 5.0 out of 5.0 by Lovely room and friendly helpful staff Thoroughly enjoyed our stay. Ideal for what we needed. February 25, 2014
Rated 5.0 out of 5.0 by An excellent stay We haven't stayed at a Holiday Inn for a little while and were very pleasantly surprised at the quality here. Friendly and helpful staff, comfortable room and first class meal quality. Everything we would want from a hotel and more and now looking for an excuse to visit again. Very, very happy with all aspects of our stay. February 24, 2014
Rated 5.0 out of 5.0 by Lancaster holiday inn Very nice hotel - usual high standard as I have come to expect from holiday inn. The price you pay for the quality of services you receive cannot be rivalled in the UK or Ireland. The hotel is close to Lancaster and on the Bus route. Lancaster is well worth a trip out lots of shopping and nice pubs and restaurant's. February 24, 2014
Rated 4.0 out of 5.0 by Stay Hotel was fine but housekeeping was not present during our two day stay. Also feel the internet Wi-Fi access was expensive February 23, 2014
Rated 4.0 out of 5.0 by Nice clean hotel, friendly staff This hotel was better than other holiday inn hotels I stayed in. The ambience was good, comfortable room, clean bathroom and sufficient bath toiletries. I would recommend it. February 23, 2014
Rated 4.0 out of 5.0 by Personal attention The restaurant staff were well informed and answered queries clearly. The waitress carried our special requests to the kitchen and the chef responded with exceptional care. Food was fresh and healthy. The executive room was particularly pleasant and well designed. February 19, 2014
Rated 5.0 out of 5.0 by The hotel We have stayed at this hotel before and have returned because we love it. Although there were a couple of issues (that were sorted straight away), we still enjoyed our visit. Thanks you. February 17, 2014
Rated 5.0 out of 5.0 by A great improvement Having given a less than complimentary review previously I am pleased to say that this stay was excellent. The staff on duty throughout the hotel were very attentive. Our platinum membership was instantly recognised unlike previously. We have booked another visit and we are now very happy to recommend this hotel to others now. It is back to how it used to be. Congratulations to the management and staff for the way the hotel is now being run. February 17, 2014
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