Rated 4.2 out of 5 by 378
Rated 4.0 out of 5.0 by Anthonychef Great room
Our reception was professional, Scott was helpful, pleasant.
Our room was a surprise,spacious and comfortable with a pleasant view.
Although the restaurant was extremely busy, the staff we encountered made us feel welcome. Any requests we made were undertaken promptly and without fuss.
We'll be back Lancaster....
August 25, 2014
Rated 3.0 out of 5.0 by Sue338 good location but poor welcome and housekeeping
We arrived at 12.30pm and were told you can't check in it's too early, there are no rooms ready as we were full last night. I said I know the procedure but can we leave our luggage. I had to ask for a receipt.
Our room was a good size for four of us but only given 2 set of towels, bathroom bin not emptied one day and no extra toilet roll or a bath mat given on another. Worse thing was our sheets were not changed in the four days that we stayed and our night clotbes were just heaped in a pile and the pillows on our last but one day were not even fluffed up and put on the beds nicely. Dinner on our first night was good and breakfast service was good too.
Great location for the Lakes.
August 22, 2014
Rated 4.0 out of 5.0 by Another night away Ageing style
Older layout, stay here if you get a good deal large comfortable room, for the full asking price you will find better value at this standard.
August 20, 2014