Rated 4.2 out of 5 by 352
Rated 4.0 out of 5.0 Good for purpose but be aware; dog friendly.
Booked a night here for myself, husband and daughter but did not realise the hotel was dog friendly until checking our info the day before travelling. Was very concerned as my daughter has asthma and dog allergies.
I called the hotel who moved us to a third floor room which does not allow dogs. Luckily this was sufficient and my daughter did not suffer any reaction so I am very grateful for the hotel's help with this matter.
I accept that if you look carefully, the website does advise that pets are accepted but this should be made much clearer on the FIRST page of their website and on trip advisor too to help people with allergies.
July 22, 2014
Rated 3.0 out of 5.0 by Super Spur Topsy Turvey stay
4th visit here so really looking forward to quiet stress free stay this time.Poor check in.Reservation made direct with hotel but we were booked for following night.Had to produce E.Mail confirmation.Grudgingly a room was found,then we found it was the wrong type.Back to the desk and more tut tutting before we settled.Onday 2 duty manager,Dan did his best to smooth things by actually changing our roomThe problem now was a trickle in the wash basin and a toilet that would not flush properly.It took 6mins to refill as well.The tap was fixed on day 3 but the toilet was still not working properly when we left after 4nights.On a more cheerful note the staff in the restaurant were absolutely first class and the breakfasts were as good,if not better than any other H.I. we have visited.But overall,a stress free break?i do not think so.
July 21, 2014
Rated 3.0 out of 5.0 by Markcl Disappointing stay
Shower didn't work properly
Bin in the toilet was full when I arrived
Stains on the sheets of one of the single beds, and had to get them changed
Not what I expect from a holiday inn
July 16, 2014
Rated 5.0 out of 5.0 by PTC1 Comfortable stay in a good location
Whilst visiting family this provided a good stopover offering friendly, can do attitudes from staff, comfortable, quiet room with good aircon, a good selection at breakfast and a nice pool to relax in prior to starting our onward journey.
July 15, 2014
Rated 1.0 out of 5.0 by Poppy007 Very Disappointing
We had high hopes for the Holiday Inn but were very disappointed.
The room was okay but there were no toiletries in the bathroom; shampoo, soap etc, the shower did not work properly and there were no details in the room of the opening times of the swimming pool and health club
The staff were unable to confirm details of the breakfast, what was on offer, cost etc and were not very welcoming at all, especially in the Spirit Club. There was no shower or/and foot bath between the changing rooms and the poolside and the steam room was not clean with hairs and grime all over he floor.
I have tried to address these issues, and others, with Holiday Inn via customer care twice before I wrote this review, but no one has had the courtesy to contact me back.
I am very, very disappointed in their customer care and
standards at this Holiday Inn .
July 12, 2014
Rated 5.0 out of 5.0 by BluebeardMark! Wine
Wine (even the cheapest was on the expensive side.
July 10, 2014
Rated 4.0 out of 5.0 by michelle10 Pleasant stay
Good stay, only downside is that breakfast is too expensive as are drinks so we tended to eat out
July 8, 2014
Rated 5.0 out of 5.0 by Cumbrian60 1 night stay prior to holiday
Ideal place to stay and catch transport prior to travelling to Southampton port
July 7, 2014