Rated 4.2 out of 5 by 582
Rated 1.0 out of 5.0 by Cath35 Poor sleep due to noise from traffic - dirty crockery at breakfast
I was kept awake most of the night due to the noise from traffic on the road directly outside the hotel. I had specifically requested a quiet room as I live in a very rural area, so am not used to noise at night and I needed to be at a business appointment by 7.30a.m. the next morning. I was told by the person who took my booking that she had booked me into a quiet room. I also later found out that she had registered me into the IHG club which I didn't want to be in. When I arrived at the hotel and realised I was in a room on the front of the hotel I contacted reception and was told there was only one other room available in the hotel which was on the ground floor and might also be noisy.The hotel didn't appear to be anywhere near full, so I find this hard to believe. I was told that the road was busy at the moment (around 5 p.m) but would quieten down. It didn't ! - I got very little sleep as lorry's constantly thundered up and down the road all through the night. At breakfast I was served coffee in a cup with lipstick on it and found it difficult to find a clean bowl for my cereal. I heard another customer commenting on the unclean crockery . Check out was very slow and the staff struggled to sort a simple request about my bill out, and use the card machine. A more senior member of staff was in the office behind the reception but shouted instructions out to the member of staff dealing with my checkout rather than actually helping him. This almost made me late for my business appointment which meant I had a very stressful start to the day. The gym/pool was good and that was why I chose the hotel over others in Lancaster but I'm afraid that was the only good part of the entire experience. I've rated the staff poor but the young man who served me dinner in the restaurant was very good.
May 2, 2015
Rated 2.0 out of 5.0 by Dave777hjk Tired hotel in need of renovation
Stayed here previously but the hotel decor is feeling very tired and well used especially the bedrooms.
First room on first night smelt of stale smoke and had an unpleasant musty smell.
No chance of a room change the first night as the hotel was full.... Kept awake very late by loud music from the wedding party directly below the room.....Room had an unusual bed arrangement and the room felt in need of a good re-decoration and deep clean...
Second room offered on the second night was somewhat better but generally the hotel is is need of a complete overall..... Sorry but not up to the standard of many other Holiday Inns stayed in previously.....
May 1, 2015
Rated 4.0 out of 5.0 by BENG1 Good Stay
The gym and swimming pool are the best parts, followed by the rooms. Mine overlooked the river which was nice. The lounge and resturants are dated and worn, but overall a good place to stay with help staff.
April 28, 2015
Rated 4.0 out of 5.0 by Duncan08 Great Stay in Lancaster
We have stayed here several times now. Have tried a couple of other hotels locally but will stick with this one from now on. The hotel is a little dated. but it is comfortable.
Very handy being straight off the motorway and easy to find. The rooms are basic but have everything you need the staff were friendly.
Breakfast was good and the bar area is OK for a couple of drinks before bed.
April 28, 2015
Rated 4.0 out of 5.0 by Monto Long lost Traveler
they stock local Lancaster beers which is nice as some of the HI beers are not always to my liking.
April 28, 2015
Rated 5.0 out of 5.0 by Abingdon Fabulous home from home
Great base for the lakes. Staff were very friendly and always willing to help. My partner and I had a fabulous 3 night stay. Food and drink were priced well and of good quality. We intend to go back for a longer stay. Road works make access difficult but these are temporary. Thank you HI Lancaster.
April 27, 2015
Rated 5.0 out of 5.0 by Tiger99 Great Hotel
A nice hotel for an overnight stay on the way north or south. great staff
April 26, 2015