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Rated 4.2 out of 5 by 356 reviewers.
Rated 3.0 out of 5.0 by overnight stay fair to average hotel, morning male staff lazy in restaurant not working anywhere as hard as the female staff. breakfast fruit bowl had old fruit and had to be replaced and wasn't informed of when it had. July 23, 2014
Rated 2.0 out of 5.0 by Could be better Poor quality control of the room, minor inconveniences which are not up to Holiday Inn standard, no milk for tea, bath and shower gel already used, toilet roll not replenished, middle of Holiday Inn book missing. Poor breakfast choice and quality, warm insipid tea made from jug flask, choice of bread and pastries poor. The furniture in this standard room has seen better days and the view of the pipework looking down from the bedroom widow reminded me of an oil refinery, we normally like to open the windows but were put off this, fortunately the air conditioning worked adequately, peaceful and quiet are not terms we would use to describe our stay. July 23, 2014
Rated 5.0 out of 5.0 by Lancaster holiday inn Clean comfortable bed with good amenities. Lounge area seating could be more comfortable menu could have a little more variety. Staff very friendly and helpful. July 23, 2014
Rated 4.0 out of 5.0 by Bar service Both food and drinks served by the bar staff absolutely excellent. Both relaxed and enjoyable can't wait to return. July 22, 2014
Rated 4.0 out of 5.0 by Good for purpose but be aware; dog friendly. Booked a night here for myself, husband and daughter but did not realise the hotel was dog friendly until checking our info the day before travelling. Was very concerned as my daughter has asthma and dog allergies. I called the hotel who moved us to a third floor room which does not allow dogs. Luckily this was sufficient and my daughter did not suffer any reaction so I am very grateful for the hotel's help with this matter. I accept that if you look carefully, the website does advise that pets are accepted but this should be made much clearer on the FIRST page of their website and on trip advisor too to help people with allergies. July 22, 2014
Rated 3.0 out of 5.0 by Topsy Turvey stay 4th visit here so really looking forward to quiet stress free stay this time.Poor check in.Reservation made direct with hotel but we were booked for following night.Had to produce E.Mail confirmation.Grudgingly a room was found,then we found it was the wrong type.Back to the desk and more tut tutting before we settled.Onday 2 duty manager,Dan did his best to smooth things by actually changing our roomThe problem now was a trickle in the wash basin and a toilet that would not flush properly.It took 6mins to refill as well.The tap was fixed on day 3 but the toilet was still not working properly when we left after 4nights.On a more cheerful note the staff in the restaurant were absolutely first class and the breakfasts were as good,if not better than any other H.I. we have visited.But overall,a stress free break?i do not think so. July 21, 2014
Rated 3.0 out of 5.0 by Disappointing stay Shower didn't work properly Bin in the toilet was full when I arrived Stains on the sheets of one of the single beds, and had to get them changed Not what I expect from a holiday inn July 16, 2014
Rated 5.0 out of 5.0 by Comfortable stay in a good location Whilst visiting family this provided a good stopover offering friendly, can do attitudes from staff, comfortable, quiet room with good aircon, a good selection at breakfast and a nice pool to relax in prior to starting our onward journey. July 15, 2014
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