Rated 4.0 out of 5 by 161
Rated 5.0 out of 5.0 by tgjps Really relaxing stay.
Enjoyed my visit immensely. Great hotel, convenient for leisure purposes - walk into Lancaster, using as a base for the Lakes.
Staff were friendly and helpful. Room comfortable and warm. Food good.
November 26, 2013
Rated 3.0 out of 5.0 by Stinker Average
The only reason we continue to book this hotel is its location. Standards remain little more than average, We booked a double room and were given a twin, had to request soap as only supplied with a sewing kit , and a shoe polish kit. W/C cistern took ages to fill. We didn't request a newspaper but were given one and were charged for it. Can't get regional BBC news on TV.
To be fair they have made considerable improvements over the past 12 months , but service still remains short of what you would expect of an IHG hotel
November 25, 2013
Rated 3.0 out of 5.0 by Martinc66 A Bit Tired
A resonable place to stay just getting a bit tired and not up to the usaual standrad. The bathrooms particularly just feel a bit bare and dated, with none of the usual nice touches.
Good breckfast though.
STLL CHARGING FOR INTERNET! £5/hr is taking the mick.
November 18, 2013
Rated 3.0 out of 5.0 by Morgaine Not our usual experience at this hotel
We usually stay at Holiday Inn Lancaster when we're in the area due to consistant service and quality. However, we had a couple of experiences this time that made our stay less than satisfactory. We arrived first day very early (9 a.m., due to work commitments), and I apologised for doing so and said I didn't mind waiting for room to be ready. I was told that my room had already been vacated by previous occupant and they would contact Housekeeping to ensure it be the next room cleaned. They obviously didn't do so, as I waited in the lounge and was kept waiting 4 hours! When I checked on progress near the end of the 4th hour, I was told "10 more minutes."
Day of check-out, my husband paid the bill on his way out to work but told Reception we were not checked-out as I was still in the room and would be until he got back from work. I verified this when I went to Reception after breakfast and also asked for an Internet voucher which would take me until checkout. I was given a voucher for 4 hours duration. At 12:30, Housekeeping let themselves into my room and was very surprised to see me still there. I told her both my husband and I had verified late check-out for Platinum member. Added to this, Reception phones my room minutes later enquiring why we were still there!
When we did check-out, I told Reception of all we had experienced while there. The receptionist apologised and said she would have the Duty Manager contact us to discuss the problems. We haven't heard anything from any Duty Manager, or anyone else.
I don't know if the hotel has new staff or what the problem is, but they really need to communicate with each other! We did find staff very friendly and went out of their way to make things right, but unfortunately, the problems had already happened and didn't need to if they had followed through with the necessary communication between staff.
November 17, 2013
Rated 3.0 out of 5.0 by justwed room 301 Lancaster
We booked a double room for 2 nights,friday and Saturday.we were getting married on the Saturday so it was handy for the registry office in Lancaster.we had room 301.on entering the room we found a full rubbish bin and two dirty cups from the previous guest.Went downstairs and told the man at the desk.He went up and emptied the bin,gave us 2 clean cups but left the dirty ones there??apart from that the room was clean and comfortable.We would stay there again
mr and mrs mason
nov 8th and 9th 2013
November 13, 2013
Rated 4.0 out of 5.0 by Saleem Pillow
The pillows did not give good support and we suffered from neck ache as a result.
November 13, 2013
Rated 4.0 out of 5.0 Comfortable Hotel
We didn't eat in the hotel, hence no scoring in that section!
Our room was very clean and comfortable. Amazingly with what was going on downstairs, we didn't hear a thing throughout either nights sleep!
The only downside for us was that their wasn't any complimentary breakfast, as there is in so many other Holiday Inn's, very enjoyable stay though,
November 13, 2013
Rated 4.0 out of 5.0 by 2013me2013 great dog friendly hotel
Brilliantly situated, with good dog walks straight from the door. Visited three times this year and will definitely go back again.
Menu not very veggie friendly though.
November 12, 2013
Rated 5.0 out of 5.0 by Bobsey1 Friendly staff and a comfortable stay.
The staff were very welcoming and attentive. Room was clean and comfortable, apart from shower curtain smelling. breakfast was very good with plenty of choice.
November 11, 2013
Rated 1.0 out of 5.0 by Bren15 Bad hotel
This holiday inn needs to be fixed . I stayed here for around 60 nights. The front desk are helpful as is the bar and restaurant. The house keeping is terrible with no care for long term guests.it felt like we are a burden to them.
November 11, 2013
Rated 5.0 out of 5.0 by Piermaster Blackpool Illuminations Weekend
Spent two nights here as part of a coach weekend to the Blackpool Illuminations.
This hotel was everything I expect from an IHG hotel from friendly check-in, the spacious room with comfy beds and clean bathrooms, excellent dinner on one night, and two equally good breakfasts, right through to the smooth a friendly check out.
I visit Scotland once a year and will certainly mark this hotel for an ideal en-route stop-over.
November 8, 2013
Rated 5.0 out of 5.0 by youdontknowmeright i put this on trip advisor because this hotel was fabulous...
perfect stay - we are now holiday inn converts!”
5 of 5 stars Reviewed 24 September 2013
The last time I stayed in a Holiday Inn was in Leicester for my hen night 13 years ago, I remember it being a great stay and enjoying the leisure facilities.
We had decided to make a last minute visit to friends in Carlisle and to break the journey we looked for a hotel on route, many were already fully booked and eventually I came across suitable rooms at the Holiday Inn Lancaster - I had some trouble booking online the evening before our journey but luckily there were two bedrooms that suited my requirements still available at 8am on the morning of our trip so I managed to book an executive room with two double beds suitable for us and our daughter.
Hotel was just off the motorway so perfect for our continuing journey.
On arrival my card was playing up so I had to use a different card, other than that everything went smoothly, it appeared on the system we had booked two rooms, although I had only had one confirmation, so there was no problem and the receptionist gave us some information about the hotel and was very friendly and helpful.
Our room 331 on the third floor, was clean and well equipped, with complimentary water and chocolates, a room service menu, the bedroom had sliding shutters instead of curtains which was nice, large tv and a clean bathroom with nice toiletries and a notice mentioning if you forget anything to call reception, which is a nice touch.
There was an outdoor kids play area which was great :)
We went out to Pizza hut for dinner which was okay but service was a bit rubbish, we felt like the invisible family, no doubt we could have walked off without paying and they wouldn't have noticed/cared... we also drove down to Morecambe Bay to see the sea..... and the statue of Eric Morecambe!
We had a great nights sleep without the week day routine we slept in till gone 9am!
We went down for breakfast where a previous reviewer mentioned the "large" party, I realised we stayed at the same time, however we didn't find the table overly unruly and found most guests were smiling as my daughter delivered her daddy breakfast dressed as a princess with her slippers on ;) Breakfast was lovely, the buffet had a great selection of hot breakfasts including hash browns and beans and all the usual cooked meats and black pudding.... didn't spot any vegetarian sausages but beans on toast was great :)
Washed down with a pot of tea and fresh orange juice we were happy with breakfast.
We then went for a swim in the leisure centre, don't take your own towels as they provide them, there was also a steam room, sauna and spa bath, and a gym, fabulous.. my daughter really enjoyed the pool and me and the hubby took a turn in the spa bath which was great, but the pool felt soooo cold after, even though it was actually very nice and warm before the spa, ha ha.
Checked out and were asked if we enjoyed our stay and we joined the rewards club, because we thought it was ideal for our needs for an over night stay, its also exceptionally good value in comparison with other hotel budget brands, my brother recently stayed in a budget brand hotel and a family room with two twin beds and one double cost just £30 less than we paid, and we got the additional benefit of swimming pool and breakfast on site rather than in a pub/restaurant over the road, and room service.
Over all I am sold on the Holiday Inn and now I have a family and need accommodation for longer journeys it will always be the first on my list for an overnight stay.
for the £30 more than the budget brands, this is well worth the extra money, every hotel stay where we have a pool is like a holiday for my daughter, and as she already calls hotels, holiday houses, the holiday inn, is a winner for us.
Just booked another stay for 30th November :)
November 7, 2013
Rated 4.0 out of 5.0 by frosty68 Rooms need updating
The rooms are in need of updating. The carpet in our room had certainly seen better days. The window was broken and we couldnt close it, however once i had reported it, the staff very quickly sorted it out for us. All the staff were very friendly and helpful, including those in the health club.
November 5, 2013
Rated 4.0 out of 5.0 by jentone Great hotel as you would expect from a Holiday Inn
Great location, comfortable room, fantastic health club where the children enjoyed the swimming pool.
Staff were helpful with the exception of the chef who, when asked if there were any vegetarian sausage snapped back "run out mate". As my wife is vegetarian we asked the night before if she was able to order veggie` sausage and was told that it would not be a problem. Other than the slightly rude chef all other staff were very, very polite and caring. We will certainly stay there again especially now that the internet will be free next time!!
November 4, 2013
Rated 4.0 out of 5.0 by staircase13 Generally good
Reception quick and pleasant. Quick and efficient lift.
Electronic door locks variable, often took 3/4 tries to open.
Room very good, bed very comfortable and warm. Bathroom
good although bath felt small.
Bar was good. Service good in all areas.
Breakfast was very good, many choices , hot , good quality.
However meal in the restaurant on sunday evening was disappointing . 3 of us had the Lancs hot pot, one found a lot of gristle in the meat, 2 others thought the whole dish was undercooked and poor quality. Manager was very attentive and provided a replacement fish dish, whch also was below expected quality. This was a shame because otherwise the visit was very enjoyable and the hotel high quality, but let down by poor cooking in the restaurant.
October 31, 2013
Rated 4.0 out of 5.0 by arichards holiday inn lancaster
Pleasant stay, Staff extremely helpful easy access.
October 31, 2013
Rated 5.0 out of 5.0 by FamilyW Great
Great for a family stopover. The children loved the towel origami dogs.
October 28, 2013
Rated 3.0 out of 5.0 by Paul1962a Ok But may need a makeover
Was OK but the room looked a bit tired and not up to the standard of some of the IHG hotels I have stayed in recently.
The was no executive lounge facility. which I think is a really useful facility as a gold member I object to having to pay £1 for a bottle of water when I am used to soft drinks, some snacks and coffee for free at other holidays inns. Although I was registered as a gold member none of the privileges were on offer or mentioned without me asking.
October 28, 2013
Rated 5.0 out of 5.0 by hpsd Great location for heading north/south
Located seconds from the motorway, perfect stopover if heading to Scotland from the south. Gets you past the traffic of the south and midlands, ready to start your break.
Hotel is pretty normal Holiday Inn fayre, that is comfortable, clean, pleasant staff, and everything you need from a full service hotel. Room service was standard HI menu, cooked well and served promptly.
October 25, 2013
Rated 5.0 out of 5.0 by Fud67 Lancaster holiday inn
Everyone was very friendly and welcoming. Especially the older gentleman porter with glasses who brought our breakfast to our room and extra milk etc, he was very prompt and couldn't do enough so nice to meet excellent staff like him, if possible would this be passed on to him
October 21, 2013
Rated 2.0 out of 5.0 by John379 Cold room noisy road
Rooms are comfortable and clean but are cold we couldn't get the heating to work we were told it comes on at 8pm but with blackout curtains covering the radiator seemed pointless. On the day of checkout housekeeping we're knocking at the door at 8 10 in the morning we told her we were checking out that morning around 10 so she came back at 9 so we left feeling like you were being pushed out
October 17, 2013
Rated 2.0 out of 5.0 by LondonNick Midnight arrival but no cot!
Holiday Inn Lancaster is ideally placed 4 hours drive from London on the way up to the Lake District. I chose the hotel because of the location, the good value breakfast for children and for the children to burn some energy in the swimming pool.
I arrived with my wife and two boys at midnight therefore keen to get straight to bed. Despite stating in our online booking that we required a cot for our 1 year old and telephoning the hotel as we left London to ensure that the cot was set up, there was no cot in the room. We made the same trip a year ago and the same thing had happened, although last year they quickly brought us a cot. This year was worse as the night staff couldn't find keys to get into the cupboard with the cots. But the night staff didn't come to tell me this problem so 15 minutes after I had made the call down to reception I went down to be told there was nothing they could do and that a cot was not on my original booking! When I protested the night staff brought out a baby pen from the health club - so we used that!
Upon checkout the day staff confirmed that our booking clearly stated the cot had been requested. So not only had the room staff failed to provide the cot in the first place but the night staff lied to me about my booking!
The only reason I have rated the 'Staff and Service' score as fair is because the night staff eventually did solve the problem and the breakfast staff were excellent.
October 8, 2013
Rated 2.0 out of 5.0 by Primmer BAD EXPERIENCE
Stayed here twice in 10 days. On my second visit I was on nightshift & the third floor was very noisy while I was trying to sleep. The noise was from cleaners, maintenance & sub contractors. Reported situation several times to reception to no avail. After the fourth visit to reception I finally got to speak to the housekeeping manager who sprung into action & got me moved to a different room on a different floor which was a lot quieter. I had informed reception at check-in that I was a nightshift worker & required a quiet room.
October 2, 2013
Rated 2.0 out of 5.0 by Chrsay Declining hotel
We used to use this hotel quite frequently but after a recent stay we were rather disappointed. The hotel has always been popular but they appear to be relying on this. A comment from a member of staff that dirty towels were down to the laundry and not the hotel was rather disappointing to hear. In our humble opinion it is a hotel concern. It is a useful stop over for those using the M6. We do hope somebody can turn it around as it used to be a great hotel with very caring staff. IHG group Platinum members should also be aware that we were informed by the staff that this hotel was not providing free internet access at the time of the stay but it was available at a rather pricey hourly rate. You may wish to check this at the time of booking - hopefully this has been rectified.
September 30, 2013
Rated 4.0 out of 5.0 by JaneyC13 Clean, Comfortable & Friendly
We chose this hotel being close to the Motorway, for an onward journey to the Lakes but were pleasantly surprised to find we wanted to stay longer and explore the city of Lancaster. Not particularly on a tourist map, the old city and alleyways around the castle held plenty of stories within them. The hotel was immediately inviting as the friendly reception staff on arrival were clearly happy and helpful. The room was spacious and clean and easily accessible with a warm fresh decor. It is only a 5 minute drive from the city with plenty of parking at both the hotel & the City centre. It is also only a 15 minute drive onto Morcambe Beach, and 45 mins up to Grassmere where we were heading. I use Holiday Inn regularly but this was certainly one I would go out of my way to stop at again.
September 17, 2013
Rated 4.0 out of 5.0 Nice location
Beautiful property in beautiful serene place. Ample parking space, if you are looking for a relaxing hotel this place little away from city center in lush green environment.
September 10, 2013
Rated 4.0 out of 5.0 by gail49 short break
Nice hotel, spotlessly clean, great walk into Lancester, nice walking and cycle path. Breakfast plentiful.
Downfall beds to hard, having to pay for wifi disgusted. Cheaper if you are a Reward customer. Food prices expensive. Aimed at buisness people.
September 2, 2013
Rated 3.0 out of 5.0 by G1111111 Still no free Internet
I use holiday in as last resort. Nice enough friendly enough but I need my Internet and with other hotels offering some or more for around same prices I will choose free Internet first .
September 1, 2013
Rated 4.0 out of 5.0 by Quaker Great room, great service but no cold drinks
A warm welcome on arrival, the room looked good but there was not bottled water - something we have come to expect as a frequent user of Holiday Inns.
The hotel has great facilities with a good size pool and a useful gym.
the best thing about our stay was the excellent staff who looked after us really well.
September 1, 2013
Rated 4.0 out of 5.0 by claharpet No free wifi
Stayed for two nights over bank holiday weekend and was surprised that it appeared quiet over this period.
Choose this hotel as it had swimming pool/spa and close to motorway, this was my last weekend away with family before having our second child -due soon.
Found beds to be too small and very firm, was very uncomfortable, room temp good though and room was clean and tidy.
Lobby/bar/restaurant clean and tidy and staff pleasant.
Swimming pool used by myself and family and enjoyed this part of break.
Break away was satisfactory but I think that my family and I would have enjoyed it better if wifi was free as our 9 year old wanted to access games etc on his devices but could not as I was not going to pay for this, the hotel and pub across the road offered wifi free so afternoon was also spent there, feel that the holiday inn would have more custom from us if wifi free. Also sky was broke in bar area so husband could not watch football in hotel and again we went out to local pub to watch this.
August 30, 2013