Rated 4.1 out of 5 by 690
Rated 3.0 out of 5.0 by margy60 not good
hotel needs a lot of work to up grade it's fascilitiesand some staff need more and better training.
October 1, 2015
Rated 4.0 out of 5.0 by darshanhuang 湖区边上城市的酒店
September 28, 2015
Rated 5.0 out of 5.0 by Johnm57 Nice accessible room
Overall a good experience and no problems. The accessible room
September 26, 2015
Rated 4.0 out of 5.0 by James_555 Comfy and clean
The room was clean, comfortable and Quiet. The staff were polite and efficient.
September 23, 2015
Rated 4.0 out of 5.0 by Tizer Tizer
Our arrival was not expected due to an administrative error but the staff quickly accommodated us in a nother room. This room only had one chair although there were two single beds. A twin room should have two chairs.
Otherwise we had a super stay and will continue going back as usual.
The staff are always very friendly and we love the leisure facilities. The pool was lovely and warm.
September 19, 2015
Rated 4.0 out of 5.0 by redwoodpc Not as good as last time - sorry
Hotel and rooms are nice, the food here the last time I visited was fantastic, unfortunatly not such a good experience this time.
Came down for dinner to be told that restaurant was busy and if I had not booked I coulnt eat there, yet as I was walking away I heard same staff member tell couple behind me to come back in 10 minutes and she would fit them in! I guess as I was alone, but still made me feel a bit awkward.
Next morning I got up at 6.10am I went down for breakfast and reception said it was 6.30, but I could sit and wait in foyer and watch tv as it wouldnt be long. Great, sky sports was on tv and I was the only one in area so sat and watching it, older guy came and shouted at reception lad to turn the tv to news channel immediatly then walked off.
Four of us waiting in line for breakfast when person appeared from kitchen at at nearly twenty to seven - apologising that he was on his own that morning.
I normally love staying in this area and this hotel, clean, loads of character and I will be back.
P.S. when I arrived reception guy gave me great welcome, friendly and cheery
September 16, 2015
Rated 5.0 out of 5.0 by Threeshedsdixon Overall experience
Holiday in at Lancaster is well worth a visit if you are looking for a hotel. Food was good and reasonably priced. As a IHG member I felt we should have been offered the free Wifi without us having to ask about it, needed more staff at breakfast as we had to wait a long time for tea to be served and actually had to ask for it as there were 2 coach parties in and not enough staff. Overall though I would recommend
September 15, 2015
Rated 5.0 out of 5.0 by Northwest_Boy Long Time Between Stays
It has been over 20 years since we had the opportunity to stay at Lancaster. The staff although different were just as pleasant and friendly and made our visit enjoyable.
September 14, 2015