Rated 4.0 out of 5 by 164
Rated 5.0 out of 5.0 by LesB70 Visit to Holiday inn Lancaster
I would pick out the people at Holiday Inn Lancaster as being their greatest asset. My wife has particular food allergy problems, and reception and the restaurant people went out of their way to be as helpful as possible. There was also a general atmosphere of friendliness, kindness even, which is quite rare to find even in the so called hospitality business. Would recommend this hotel to anyone
July 12, 2013
Rated 5.0 out of 5.0 by DavidDJ Great service great experience for whole family
Staff brilliant & Welcoming. Brought whole family staying in three ground floor rooms with two dogs. Rooms quite large and very clean. Lounge chair and bed setee very welcome. You don't always seem to get this in even more expensive hotels. Breakfast (inc. in bargain price) was one of the best we have experienced. The hotel is next to the river Lune with its cycle way and footpath which is very convenient for dog walking.
July 12, 2013
Rated 5.0 out of 5.0 by Jimmy33 Excellent in all areas!
Had an excellent time with my 6 year old grandson.Room was big and spacious with 2 comfortable double beds and very quiet.Hotel very child friendly good swimming pool and adventure playground a bonus.Food very good in restaurant especially the breakfast and pancake machine!All staff very helpful and friendly and would definitely stay there again. All in all great value for money.
July 11, 2013
Rated 5.0 out of 5.0 by gregordo Great Location
Lovely hotel is a great location. Food and service from the lounge and restaurant are very good. Nice rooms overlooking the river at the back of the hotel.
Great location for Morecambe, the Lakes and Lancaster.
July 9, 2013
Rated 1.0 out of 5.0 by jimyra Terrible organisation
Three tour parties arrived at the hotel that afternoon. The results were long delays at check in and it was impossible to get a table in the restaurant at a time convenient to us. Also, I object to being told, when I ask for services to be charged to my room, that I cannot do this unless I go to reception and have my credit card validated. No other hotel chain I use does this and I have not encountered it in Holiday Inns before. All in all what could have been a very pleasant stay in an excellent room was ruined.
July 9, 2013
Rated 3.0 out of 5.0 by JeanJeanie Ideally situated for sightseeing
Enjoyed our 2 night stay- we used the hotel as a base for the weekend to go an explore a bit of Lancashire.
Didn't eat in the Hotel so can't comment - although my husband is a big Fish and Chip man - and on the menu was HAKE- in batter- he shuddered at the thought! Now if it had been haddock, or at a push cod, that would have been different.
July 6, 2013
Rated 5.0 out of 5.0 by BethW00 Great stay!
We stayed here whilst attending a family wedding in Lancaster. Bed and breakfast was in the same price bracket as the nearest competitor so with the promise of a pool, I opted for this hotel. Other members of the family also stayed and we were able to have a great splash around before checking out. The guy working in the leisure club was really helpful, but every member of staff I met was great. Rooms were immaculate, beds large and comfy - lovely touches for the kids! Breakfast was delicious and the pancake maker a great hit with all of us. Will definitely use this hotel again!
July 5, 2013
Rated 3.0 out of 5.0 by Businesstraveller73 Business stay!
I was woken up by the chamber maids laughing and talking outside my room at 8am.
When i checked out the lady receptionist didnt even ask if i had a good stay and i was too tired to complain. That said, the guy that checked me in was fab :-)
Not the usual standards of Holiday Inn!
June 24, 2013
Rated 4.0 out of 5.0 by Tucko Mixed feelings.
We booked 3 rooms as there were 7 of us attending a family wedding, 2 of the rooms were fine but one of the rooms, which was on the second floor, smelled distinctly of cigarette smoke, not strongly enough for us to want to be moved but not really what you'd expect in a non-smoking hotel! The room over-looked a flat roof which was strewn with cigarette ends and empty cigarette packets, and an empty vodka bottle. I would hazard a guess that it is a favourite haunt for sneaky cigarette breaks for staff as there were far too many cigarette ends for it to have been a previous guest in the room.
Despite this, I would still recommend this hotel. It was otherwise clean and well maintained and the staff polite and efficient, and even with the hotels proximity to the M6 it was also quiet.
June 7, 2013
Rated 4.0 out of 5.0 by shabasmom Comfortable room.
The location was lovely with a beautiful riverside walk for our dog. The room was very comfortable, however it would benefit from having a bedroom door to block out the noise from the corridor in the morning.
The breakfast was ok but we found it difficult to find a clean plate and cutlery and table and the food was only just warm.
June 5, 2013
Rated 5.0 out of 5.0 by Jants79 Fantastic staff and comfortable bed
The staff were very friendly and eager to please. Our room was perfect and the swimming pool, sauna, steam room and jacuzzi were an added bonus. Breakfast was delicious. Nice surroundings and good park for the children.
June 5, 2013
Rated 5.0 out of 5.0 by rmgar Good overnight stay
We stayed at the Holiday Inn Lancaster for 1 night in May as we were visiting friends in Morecambe. We had asked for a quiet room but they gave us one facing the road which is "not" quiet. We asked reception for a room facing the river which they relocated us to and it was very good. thankyou.The room was comfortable and the breakfast was very good. The room rate was very good on the advance purchase, no refund deal. We would recommend the hotel to other travellers.
June 5, 2013
Rated 4.0 out of 5.0 by HariB Clean, comfy, great pool but slow Service staff
Clean, comfy, great pool but Poor Service staff in the restaurant, waited ages for food and even after calling the waiter over, he still said wait a minute and came over 10mins later, having said that, the hotel, the pool sauna, room comfort cleanliness etc were excellent.
June 4, 2013
Rated 3.0 out of 5.0 by IanC No bath robes ? :)
We were booked into an Executive room and as per the norm for Holiday Inn hotels we expected to get the usual - water, choccy, and bath robes.
"No sir, we don't have any bath robes in the hotel" was the answer when I asked.
My wife couldnt turn the shower off - it was old and very stiff and needed ALOT of strength to turn the valve. She had to call reception for someone to come and turn it off for her - I was in the bar! :)
Unfortunately the food wasn't up to the usual HI standard either - poor choice, poor quality.
All in all, not a good experience and we wouldnt stay there again.
Rate was very good but we'd rather pay more and have a better experience.
PriorityClub Gold members.
June 1, 2013
Rated 2.0 out of 5.0 by Ulican Disappointing stay
This is the second time we have stayed at this Holiday Inn but felt that there was a general air of deterioration since our last visit.
Our room was fine but the beds were extremely hard and the pillows resembled slabs of concrete which ensured that we were only able to cat nap during the night and got up feeling very stiff and sore as well as very tired. Not a holiday experience.
The menu in the restaurant was very limited and to our surprise on our second night we were told that our choice of Starter was not available even though we were one of the first in the restaurant. The same evening our main course arrived partly cooked and inedible which resulted in us expressing our displeasure to the Manager and left to find another venue. We were in fact unsuccessful.
I feel that the main problem in the restaurant on our second evening was a large Conference Party from the firm TK Max. Unfortunately not enough thought had been given to the paying guests as the members of this party took over the restaurant and were very noisy and inconsiderate to the other users. Whilst your firm cannot be held responsible for the ill manners of their customers maybe consideration should be given to a second separate dining area for the non corporate guests. There is little doubt that we came second to the Conference crowd given the low standard of food and the time we had to wait for this.
We were given a discount the following day as our complaints were recognised as genuine.
May 29, 2013
Rated 4.0 out of 5.0 by Harragan Could do better
Rooms and location excellent, staff friendly and helpful but hotel let down by the following.
1. Restaurant - food overpriced and sevice poor. Cost of meals in the budget restaurant just over the road much cheaper and just as good, with much better service. I'm surprised that management is content to watch potential custom drift away like this.
2. WiFi charge. Why? This is 2013 and the hotel has the facility anyway so whay the need to charge. Even the local bus service has free WiFi as does the budget restaurant already mentioned.
3.In-room entertainment. Fancy TV, difficult to understand and lacking in basics such as Channels 4 and 5. (on the menu but don't work). Forget the gimmics and just give the full range of Freeview channels.
May 23, 2013
Rated 4.0 out of 5.0 by RoyandWendy A 2 NIGHT STAY
THE STAFF AT THIS HOTEL WERE EXCELLENT NOTHING WAS TOO MUCH TROUBLE, WE HAD A GREAT ROOM, EVERYWHERE WAS CLEAN AND WELL MAINTAINED
May 16, 2013
Rated 4.0 out of 5.0 by Chriscolboyclan50 Overnight stay clean, comfortable with friendly helpful staff
We were made welcome by all of the staff, nothing was too much trouble, they were very helpful and friendly.
Our room was clean and comfortable, shame there was only one Mars bar left for the two of us to share!!!!! and no biscuits to have with our cup of tea in the morning.
Food was good value for money, tasty and satisfying...
No one asked about priority club membership
All in all an enjoyable stay, we will use Holiday Inns again and thank you to the staff at Lancaster HI for making our stay relaxing
May 4, 2013
Rated 5.0 out of 5.0 by Wack Always enjoy my stay
Friendly.helpfull.relaxing.great for cyclists.warm.good rooms. Good atmosphere.
April 26, 2013
Rated 5.0 out of 5.0 by FeeCastle Highly Recommended
This hotel was modern and comfortable. I was especially pleased that the children's beds where slightly seperated despite being a sofa bed. Essential when you have older children. The room was spacious and warm enough. It had all of the facilites we needed except for free-wifi. I feel that this should be included as standard. £5 per hour per user is really unnecessary and expensive for these modern times and for this reason we didn't use it. Even the teenager in tow agreed with this decision.
We used the restaurant and had particularly good service. I was pleasantly suprised and pleased by the quality of the food.
We brough our dog and were allowed to have her in our room. I was pleased to find a long path directly behind the hotel and running along side the river which was great for exercising her.
We used the swimming pool and the gym facilities and where very happy with both.
Overall this was a really good experience and I would recommend the hotel to other travellers.
April 17, 2013
Rated 5.0 out of 5.0 by TeyJayDey Excellent as always
One of my chosen hotels, have stayed at this one on several occaisions, very accommodating as my mother has difficulty walking, got room very close to the reception which is great.
Daughter LOVES the pool and I have to drag her out of it!!
April 15, 2013
Rated 5.0 out of 5.0 by Emma37 Welcoming staff, great facilities, comfortable rooms
Our third stay at this hotel. Staff are very welcoming on arrival, have always been helpful, and work to ensure your stay is comfortable and relaxed. The Hotel has a comfortable atmosphere. The rooms are clean and fresh and we have had a quiet, peaceful undisturbed night on every occasion. The leisure facilities are good, with a bright, open feel. I would highly recommend this hotel for families, or anyone visiting the area. Great value if you get a deal.
April 12, 2013
Rated 5.0 out of 5.0 by Lensman1 I would have stayed longer.
I had to find somewhere in the Lancaster area to stay in able to attend a family event and this seemed the obvious choice, sight unseen. We arrived on a sunny day and whilst typical the hotel looks good and has a river behind it which adds to the allure. The car park is large and easy to find a space in. The receptionist was very pleasant and very kind. We were a bit early to check in but she never mentioned it, just gave us the key to the one of our two rooms that was available and phoned later to say the other was ready. We had a 15 year old with us staying in the other room and the hotel went well out of it's way to ensure the rooms were close together. Thank you.
The rooms were good bearing, the bathrooms clean and well appointed. The beds were very comfortable and the sliding wooden room shutters for the window (floor to ceiling) were excellent. I felt VERY comfortable in my room and would happily have stayed longer than one night. The one and only minor criticism of the stay was that the breakfast plates needed a more efficient inspection before releasing for use but this is nit-picking. I would stay here again and probably will.
April 12, 2013
Rated 4.0 out of 5.0 by beowulfsmum extra help for mobility impaired people is a lovely thing
Although my daughter and I enjoyed staying at Holiday Inns on holidays last year, this was the first time my mobility impaired elderly mother with her blue badge and stick had experienced the very high service values shown by Holiday Inn Staff. Kindness and willingness to help go a long way to overcome little problems. For example, your hotel was quite full and the dining room was over stretched, but a table was still found so that we did not have to go away and come back again. We were able to park conveniently near the door and were reassured that this was ok. We were delighted that extra handles in the bathroom were just there without us having to check in advance. Little things that make a big difference. Thank you.
April 12, 2013
Rated 4.0 out of 5.0 by bluefin28 Great location but needs attention to detail
Good stay, In up grade room however room was clean and nice TV, Bathroom door had hole in from someone kicking it in!!! Bathroom was worn and needed a re-fit.
Glasses were missing from room, so had to use bathroom glass?
Food was average, pool area was clean and very good for 3 year old.
April 8, 2013
Rated 5.0 out of 5.0 by hilda23 Great location and hotel facilities
This hotel is perfect for getaways to the Lakes and the beautiful surrounding countryside. The rooms are large and clean with great range of TV channels and option to buy movies. The kids loved the swimming pool and the hotel breakfast which was excellent. The only downside is the atmosphere during the evening - the food is over-priced and the lounge/restaurant not very inviting with large groups drinking etc. There are some good restaurants in Lancaster though so you can pick and choose where you eat
April 8, 2013
Rated 5.0 out of 5.0 Really great service
From checking in at reception we had a great time.
Booked double bedroom but because it was bank holiday week-end no double bedrooms left. We were upgraded to the executive rooms with a good discount too.
Lovely leisure centre and had a swim and wound down in the Jacuzzi.
Really happy with the staff and will book again soon.
April 5, 2013
Rated 4.0 out of 5.0 by AliH27 Accomodation and staff great, food awful
Had adjoining rooms to accomodate our family of 5, everything was set up perfectly, all clean and more than adequate for what we needed. The onsite swimming pool was a bonus at 7am when the little ones were up early. All staff were good, accessibility and parking first class. Booked on an offer period so the cost was really good. All of this was let down by the food in the restaurant. I realise kids eat free and it is a large chain so we were not expecting Michelin starred cuisine but the food was awful. The kids pasta was actually burnt and had blackened bits, the sauce really unpleasant and vinegary and obviously they could not be bothered in the kitchen. Adult main meals were well below average. 3 young kids all tired after a few hours in the car meant we did not make a fuss but I would stay there again and eat elsewhere.
April 4, 2013
Rated 4.0 out of 5.0 by allblack71 Good place to stop as you travel North
Chose to stay in Lancaster overnight to break up the journey from Wales to Scotland. Great location just off motorway, hotel was immediately visible as we exited M6 motorway.
Arrived approx 9pm. Check-in was easy and reception staff helpful. Bathroom was warm, bedroom spacious and clean. Just enough time to enjoy 1 programme on flat screen TV before lights out.
Nice choice of food at breakfast time, my young son ate free of charge. We always enjoy breakfast at Holiday Inn hotels, this was no exception.
Good choice of tourist leaflets in reception area which resulted in us visiting the J Atkinson & Co shop on China Street, Lancaster before heading onward to Scotland.
Will certainly return here.
March 27, 2013
Rated 1.0 out of 5.0 by charlie100 poor slow service in the restaurant
The hotel was nice and pleasant enough however the service in the resturant was very slow and un-attentive. I waited around 30 mins for my order to be taken and then around the same time for it to be served. The hotel was fairly busy but didnt look full however it is down to the management to manage and make sure their is ample staff to attend to their paying customers
March 24, 2013