Rated 4.0 out of 5 by 164
Rated 5.0 out of 5.0 by Grommit Exactly as required - as expected
We use Holiday Inns for the consistency and quality of the rooms, services and amenities. We can rely on cleanliness and comfort.
Food and menus vary from hotel to hotel within the brand - in Lancaster the meals and breakfast are very good.
The only adverse comment we can make is the cost of WiFi - surely it should be free these days.
January 15, 2013
Rated 3.0 out of 5.0 by Isis790 Good value
The stay represented good value. The room was comfortable and we had a good sleep. Let down by a lack of minor room maintenance i.e. inner door skin of bathroom door was loose and shower head was split.
The reception staff were efficient, friendly and helpful.
January 10, 2013
Rated 5.0 out of 5.0 by Mactavish54 good choice
I have stayed here a few times the hotel and facilities are good the rooms are very good, as a traveller I ‘m away in hotels 2/3 nights a week and generally eat bar meals but on this occasion should have gone to the restaurant all I could say it was ok, hence average marking apart from that this hotel is ideal in location, friendly staff, quality and value for money.
January 10, 2013
Rated 1.0 out of 5.0 by Chop Platinum Priority Club Member? - don't expect an upgrade!
Another Holiday Inn location with the dinosaur attitude that upgrades for Platinum Priority Club members are a 'freebie' and not a Reward for loyalty and custom! I was told by the receptionist on check-in (she was also duty manageress) that the hotel was full and there were no upgrades available. I checked on-line and also with Central reservations which confirmed that there was plenty of availability including Executive Rooms. When I questioned the duty manageress she replied that "Oh Central always overbook rooms!" Not a great reflection on the Holiday Inn booking system if true! I returned the hotels' loyalty to me by dining and also taking breakfast over the road! No doubt the Manager will respond with abundant excuses and protestations of how this Holiday Inn values its' Platinum members - but actions speak louder than words. I will not be returning and in future will use the plentiful supply of alternative accommodation in this area.
January 10, 2013
Rated 5.0 out of 5.0 by Feems Perfect to break up journey and pet friendly !!
Perfect for motorway stopover. Comfy bed, Excellent breakfast, excellent value for money and for an extra tenner your dog can sleep in the room too!
have stayed here a few times and will continue to use in future. Only a few cons if I was being picky which are
small bath - im pregnant and only size 12 and 5ft 7 - bath made for someone half my size and a midget.
Road noise from motorway - if your knackered and looking for quick stop over you wont notice it though.
I can say hotel is clean, breakfast is always excellent, staff are wonderful, good telly with lots of channels,, lots of parking space, easy to reach from either side of motorway and Most importantly my dog is welcome - deal breaker for me.
January 8, 2013
Rated 4.0 out of 5.0 by Denise61 Great room and great service
We have stayed here now three times, It is a great location and within reasonable distance from the lakes etc. My only criticism is that the bar prices are really high and because of this we had no other option but to go elsewhere which was a shame
January 8, 2013
Rated 4.0 out of 5.0 by fatmanpauluk Attention to detail
Enjoyed our stay but lack of communication between reception and restaurant staff put a bit of a dampener on our stay, along with being alocated an unmade room on arrival that meant we had to return to reception.
January 7, 2013
Rated 4.0 out of 5.0 by David1962 Nice hotel
i had a good stay - hotel has greta facilities and is well positioned.
January 4, 2013
Rated 3.0 out of 5.0 by Derekjs Perhaps it was Christmas
This is an excellent stopping off location if travelling the M6 as it is just minutes from the motorway.
We always try and stay at Intercontinental Group hotels as we find them good value and they uphold good service.
The normal excellent welcome was missing when we arrived at around 8pm with probably the quickest handover of keycard ever.. Asking about dinner we were told it would be ok !
Hotel itself clean and efficient as usual and rooms very good size and everything fine on that front.
Bar was left unstaffed for quite a while resulting in a few of us waiting but that isn't really a big deal
Having been told everything would be ok for dinner the restaurant area seemed very busy and it was just as well we checked with the restaurant staff and they fitted us in.
The restaurant menu was limited and we put this down to it being around Christmas and this may also have been the reason for the reception and bar being as it was. However the food was very good and next morning's breakfast was equally as good although beans were missing which is most unusual in Lancashire !
Would stay again without doubt.
January 4, 2013
Rated 4.0 out of 5.0 by LesleyJ Great stop when travelling to / from Scotland
Excellently placed - just off the M6. Pleasant staff who gave excellent service - we will definitely be back.
No recognition for self as a Priority Club member however.
January 2, 2013
Rated 2.0 out of 5.0 by stuart101 Dirty room and uninterested staff
bathroom dirty with hair, smelly shower curtain, no toileteries. Noisy corridors and staff ignoring the noise, just said its xmas.
January 2, 2013
Rated 1.0 out of 5.0 by jones73 not the usual holiday inn standards
I arrived at this hotel just before 9pm,i booked an executive room on line on a flexible rate.On arrival i was told somebody with the same surname had been allocated my room and this would be rectified.After 2 hours of sitting with my suitcase i was finally allocated my room,but only because i asked once again if my room was ready although the reception and myself were in line of sight.
On arrival to my room i noted i had been allocated a standard room(without my consent or acknowledgement)but as it was 11pm i didnt want to pursue anyfurther into the small hours of the morning.
Overall i have stayed in the holiday inn brand on many occasions and have become a platinum member,This is by far not the level of service to treat any guest in any hotel establishment and would be put off to ever stay again.
December 18, 2012
Rated 5.0 out of 5.0 by Hen62 Great room and excellent facilities
Just enjoyed a 6 night stay at the Holiday Inn Lancaster. The room was very comfortable, with all you need for a great stay, the ususal tea/coffee making facilities and a great TV on which you could order movies to your room. The only down side was the price you had to pay for internet facilities so we didn't use them. However the staff were very accomodating and sorted out any small problems we had very quickly eg no towels left one day but a whole set were brought straight away. The hotel is very handy for travel on the M6 in either direction and only minutes from Lancaster town centre. There are also excellent leisure facilities although we did not use them this time. We will certainly return there again.
December 12, 2012
Rated 3.0 out of 5.0 by Broadheadnoddle Lancaster Holiday Inn
Hotel now showing its age. If you get a room on the side of the hotel facing Caton Road don't expect to get much sleep - road noise all night but gets worse from 5am.
Took 25 minutes to check out - never seen a queue like it!
December 11, 2012
Rated 2.0 out of 5.0 by hafizz uncomfortable and uncosy
the beds were not comfortable, the pillows smelled awful, the room and bathroom were not properly cleaned, the room was not cosy and warm, dogs kept barking in middle of night, no welcome drinks, do not have the "home, away from home" feeling.
December 7, 2012
Rated 5.0 out of 5.0 by RayH Wow
Having just had a recent bad experience at another Holiday Inn hotel, I approached my three day stay here with apprehension. I could not have been more surprised.
From the first encounter at check in until the last minute of check out my wife and I hade a great hotel experience.
Friendly and helpful staff; good, comfortable room; pleasant bar; nice restaurant - everything contributed to our dellghtful stay in this hotel.
The hotel is well placed for exploring The Lakes and north Lancashire with very easy access and good parking.
I would highly recommend this hotel for pleasure or business.
December 5, 2012
Rated 5.0 out of 5.0 by steve5 fantastic hotel
staff very friendly and helpful, excellent food, would stay and reccommend this hotel highly
December 2, 2012
Rated 4.0 out of 5.0 by SuicideSheep Comfortable and clean
Over all comfortable and clean, good service, although bar fills very quickly as it is not very big.
WiFi as always is expensive, should be FREE at this grade of hotel
November 25, 2012
Rated 4.0 out of 5.0 by MANXY Manxey
Everything about the hotel was fine. The only complaint we have is that we had at our request and easy access room. This was an excellent room. The only fault was that both occupants have physical disabilities and for two such people to sleep in a 4'6" bed was vistually impossible. The bed was also very hard and detracted from a good nights sleep. Food and Staff were excellent.
November 15, 2012
Rated 2.0 out of 5.0 by Amir Executive Room (Lancaster, UK)
Unfortunately not good experience. I booked executive room in last week of Oct' 12. Because i been informed its executive rooms are pet and smoke free. I heard dog barking noise from another executive room, that makes me to think. When i left I delivered feedback form but didn't receive any explanation yet.
Radiator was very small that is why room temperature was little cold.
Room was for four peoples (2 x double beds) but only one chair very uncomfortable to sit on bed for all time.
No bathrobe availability (mentioned under services) that's why i left mine at home.
Under description You can see didn't mention about internet charges but it was chargeable (charges £5 for an hour).
Breakfast was good. Lots of parking. health club was good as well.
Room Description given below ( That I booked):
2 DOUBLE BEDS EXECUTIVE NONSMOKING
COMPLIMENTARY MINERAL WATER AND CHOCOLATES WELCOME YOU TO YOUR EXECUTIVE ROOM IN THE BATHROOM YOU WILL FIND LUXURY TOILETRIES AS WELL AS TOWELLED BATHROBES LOG ON TO YOUR EMAIL WITH HIGH SPEED INTERNET AND REFRESH YOURSELF WITH COMPLIMENTARY TEA AND COFFEE
November 4, 2012
Rated 5.0 out of 5.0 by MattF Great service, good hotel.
Staff very good here and a relaxing feel to the hotel. Was perfect for stop-over on drive to Scotland. Will stay again and can recommend. Great for families.
November 3, 2012
Rated 4.0 out of 5.0 by Tinribs1973 nice hotel, great location and friendly service
This hotel is just a few hundred yeards off the M6 and just a couple of miles outside of Lancaster city centre so the location was just right for me.
The hotel itself was clean, light and very well staffed, the rooms were quiet, large, bright, very clean and the double bed that i slpet in was very comfortable, the bathroom was spotless and bigger than mine at home with a bath and a shower!
I made a group booking and all the rooms were ready on time and nobody had any problems checking in or with their rooms.
A few of the people in my party ran up costs that I wasn't aware of which were charged to my card, upon querying this with Holiday Inn, all the charges were cancelled within 48 hours and the money returned to me which was a great touch by the Holiday Inn.
Overall i would highly recommend a stay at this hotel!
October 29, 2012
Rated 4.0 out of 5.0 by Nicktheskipper Good but....
Booked 21 days in advance so got a good deal on room only rate. They allow dogs for an extra £10, which is great.
Room was clean and the bathroom had obviously just had an over haul so was in really good condition. However the room was much to hot and as we didn't want the A/C running all the time dificult to control.
Bar prices where very high, but it's a hotel so I guess you should expect that. Food prices where also very high for the quality of the food on offer, but we had been sent a 25% off voucher so it made it OK for supper.
Overall it was a very convientient stop on route to Scotland and with the discounts the value was good. Staff where all very pleasant but one more behind the bar would have helped.
October 27, 2012
Rated 5.0 out of 5.0 by busman Football
Great Hotel at the right price,Staff and room great and a very good breakfast.not the first time stopped here and not the last
October 26, 2012
Rated 5.0 out of 5.0 by Nell78 clean,comfortable and warm room.
We had a lovely short break staying at the hotel, which had a warm friendly atmosphere. The rooms were clean, warm and comfortable. The use of the fitness suite was great aswell, my son particularly enjoyed the swimming pool. Food was lovely and reasonably priced. Would recommend this hotel and will be returning for a short break next year.
October 25, 2012
Rated 3.0 out of 5.0 by Thisisthetruth Decor faded, level of cleanliness needs attention
I have stayed here about four times, the staff have usually been very helpful and accommodating but I have never yet managed to get a room that has not had at least one, serious hygiene problem. Stained pillows and fluff and objects under beds were a problem on earlier visits but these seem to have improved recently.
On this occasion I even wrote in advance to say that I had not been impressed with cleanliness on previous visits and would appreciate a clean room this time. Even so, the upholstered armchair had quite disgusting dirty marks on it. It was a trip when both I and the hotel were busy, every time I queued to report it just one receptionist was dealing with customers and ‘phone calls so I eventually gave up and I emailed after I left and received an apology and an assurance that the chair had been removed for cleaning.
The toiletries are ‘adapted’ in this hotel, if you are a platinum member and expect to find a certain level of toiletries you will be disappointed. Take your own face towel and be prepared for other things to be missing as well.
The location is quiet, I can’t comment on the food because I have never eaten there – if they can’t get bedroom cleanliness right I don’t trust the kitchens!
October 25, 2012
Rated 5.0 out of 5.0 by TomL Lancaster Hoilday Inn - Excellent for business and pleasure
Not often I write reviews .... but this is an exception and I highly recommend to you.
Lancaster Holiday Inn is easily found, just off the M6, and is very handy for business in the area and for holiday in the Southern Lake District.
Facilities are excellent and the pool / gym is well maintained.
Food and drink is no problem and the hotel areas and rooms are well maintained.
Car Park is safe. Staff are very helpful and accomodating to your needs.
Highly recommend this hotel - I use it as a base for daily travel throughout Lake District and even Southern Scotland.
October 24, 2012
Rated 3.0 out of 5.0 by PaulS Beware of Restaurant
Good location for the motorway. Restaurant service poor for dinner, breakfast service and quality the worst of any Holiday Inn I have used.
October 23, 2012
Rated 5.0 out of 5.0 by Bluenose68 Comfortable & relaxing.
First time at a holiday inn & I would highly recommend this hotel. The food was good, the room was comfortable & I couldn't get the kids out of the pool.
October 19, 2012
Rated 4.0 out of 5.0 by hjs55 larger than average room and bathroom
at check in i was told i would really like this room as it had a larger than average bathroom. the room was comfortable and very clean however i didnt have any bath towels but on contacting reception this was soon put right. i did have a good nights sleep and enjoyed my one night stay.
October 18, 2012