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Rated 4.2 out of 5 by 462 reviewers.
Rated 4.0 out of 5.0 by Nice hotel and staff Very good hotel and lovely staff, it is in a nice location. The facilities are really modern December 16, 2014
Rated 4.0 out of 5.0 by Accessable for travelling to and touring from, clean, comfortable, secure Find the food and drink expensive in comparison to other restaurants nearby and in the city. Childs room service meal unsuitable and expensive. Bedroom and pool facilities excellent. Staff helpful. December 13, 2014
Rated 5.0 out of 5.0 by good experience friendly staff, nice room, good experience , close to motorway travelling by car, easy to find, close to town, would recommend to others and would stay again. December 13, 2014
Rated 5.0 out of 5.0 by Comfy Bed & Pillows Booked in for one night for a night out in Lancaster City Centre with the girls. Lovely staff and top breakfast. December 12, 2014
Rated 4.0 out of 5.0 by Lovely view My brother and I stayed over for one night in room 317. We had travelled up to see family and place flowers on our parents grave. We booked in advanced. The room was as expected, but we did not notice the following: the lamp shade on the standard lamp was badly ripped, the shower did not work and the bath was so small that you would have had to been 4ft and under to lie down, which made it really difficult to wash my hair! I unfortunately lost my earring and moved the chairs to look underneath, only to find that the under chair dust collector was not attached to the chair and was hanging down. When I mentioned this at the reception the receptionist practically accused me of causing the damage while looking for my earring! Not professional at all. The breakfast was good and the staff who were in attendance were great. December 12, 2014
Rated 4.0 out of 5.0 by Very good as always Third time at Holiday Inn Lancaster in the last couple of years , very comfortable room ,good choice for breakfast. And very helpful reception staff. The only improvement would being able to have our dog with us in the bar area so we could relax a little more in the evening . December 12, 2014
Rated 2.0 out of 5.0 by Needs updating Have used this Hotel often , it badly needs some money invested here , Shower curtains smell and give bad smell through the room had to use my deodorant to take the smell away, traffic noise in front rooms and being a platinum member should have been given better room than this and not next to door to stairway with constant banging in the morning hope you improve December 11, 2014
Rated 5.0 out of 5.0 by Great Staff who made my stay unforgettable ! Excellent location ,comfortable and clean bed and staff who care. December 5, 2014
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